Requests could not be found under My Groups
Hello, My question is why the requests could not be found in the groups of My Groups. For example,I'm assigned to the Support Group "SAP Department" (hence, the group with this name could be found in the request filter list). I could have the listing of request in the groups which are provided by SDP. But there's nothing in the group of SAP Department. Refer to the screenshot. Would you let me know how to solve it or what I'm missing? The version of our SDP is 9.1 Build 9107. Thanks Oliver
When i try to add a certain server "Some stray entries found for this device"
Hi, I am trying to a add a server that i have previously deleted, but i enter the IP address or the host name i get the error message "Some stray entries found for this device". Any help much appreciated! Matt
Uploading MIBS
Hi, I uploaded the specific MIBS for the device and when i select the MIB i get an error " Error parsing MIB:AIRSPAN-ASMAX-BS-COMMON-MIB_Draft14.mib Exception while loading MIB:IMPORTS failed: Could not open file C:/PROGRA~1/ADVENT~1/ME/OPMANA~1/./mibs/INET-ADDRESS-MIB " I tried to upload the MIBS again but still the same, i am using free edition of OpManager . Is there way to delete the MIBS and how do i overcome this error.
Custom Report option
Hi Folks, I would like to build or modify a report that includes a select few servers that would report on a specific monitor. For instance, I want to have a report on server XYZ that shows the partition details of this single device that contains many partitions. I see where I can include 'all devices', but would like to create server specific reports. I am able to build this report in Report Builder (beta), though I am unable to 'save' this report. Thoughts? and Thanks in advance, Karl
Program Hang at Application Layer Starting
i tried to run progam but it stop at application layer started please help, thanks
How to delete support groups from 'Default Settings'
Hi, I have a support group that is no longer used and has no members associated. I have deleted it from each of the individual sites from the 'Support group for XXX' dropdown menu, however when i try to delete it from the Default Settings menu it gives me an error stating that 'Groups cannot be deleted', and the group still shows up when creating new incidents. Is there any way to delete this so that it does not show up when creating incidents? thanks
Built-in admin account password complexity
Is the built-in admin account really limited to an 8-character password? It seems a bit strange that the software to which we might entrust the security of all our passwords would itself be limited to using a weak password.
Time is off by an hour on Requests Grid
On my requests grid it is showing the date created of the requests an hour behind my time zone setting. 9:10am My Personal time zone is: 10:10am (I HAD PASTED IMAGES BUT THEY ARE NOT SHOWING)
Who in your company runs your Service desk plus ticket system?
I am trying to see if anyone else spends as much time in SDP and the other ManageEngine products as I do. Keep in mind we have 12 departments that use SDP. I create all the ticket templates and train everyone to use the system as more departments use the ticket system. I have asked other people i know and i believe they use basic ticket systems place a ticket complete a ticket. We have SLA's data to collect and reports to make. Departments making changes all the time. new users remove old users
New hire workflow with multiple tasks
I have run into a problem while developing our new hire workflow in service desk plus using the service catalog. We have several different support groups using service desk to track their efforts. These groups include IT, HR, payroll, etc. For the new hire process the ticket is supposed to get created and assigned to HR for processing. That ticket has several tasks associated with it and assigned to other groups to create the new account on the network, set up payroll account, and so on. The problem
Alert for change threshold
I'd like to setup a report in AD Audit to send an email anytime a user makes more than 1000 changes to any AD objects in 24 hours but cannot figure it out. I'd like to get an email of all the groups, users, computers, GPO, or other objects changed, and by whom if more than 1000 changes are made by that user in a 24 hour period. Is there an example of how to set this up?
Where is ADAUDIT main database located ?
Where is the ADAUDIT database (with all the fetched report) located and what kind of db it is? I assume it is running in the background, how can I connect to it to extract data without using web interface (lets say I want to connect to it through some script and fetch the data, the list of all tables etc - maybe schema is available that is used by ADAUDIT?).
OpManager Probe Port?
Hi, I'm trying to install OpManager Probe in our datacenter, but not clear what ports I need to open in the DC and incoming to the OpManager server in our own network. Is it just 443 SSL or is anything else needed? Thanks,
More devices are not properly classified
Hi support team, for a my customer, they've 276 devices (Cisco) that are not properly classified with the correct template. How can they solve this problem? Thanks and Regards, Ryo
How to configure threshold rule cpu/disk/memory criteria for multiple devices
I miss in the Quick Configuration Wizard the possibility to mass change e.g. the WMI-CPUUtilization for multiple devices at once! Is this possible anyway? Help would be appreciated
Member Of field 'missing' on some queries
Hello, I am currently testing ADManager to see if our organisation can use it for our security reporting needs. (Looking good so far :)) However, i seem to be missing something; One of the things we would like to be able to report is the group membership per user account. On some queries in ADManager, eg "Users in more than one Group" and "Recently Created Users" i am able to select the "Member Of" column to see, but on the "All users" query that field seems to be missing in action. I assume there
Field and form rules stops working if deactivate/delete any additional template
Hi All, I have created some field and form rules in "the default incident template" to hide/show some fields based on the "field change" or "form load". here are the examples of some of the rules I have created: these rules works fine on the default template. Here are my problem: 1. I had one additional template which was available to requester "show this form to requester" ticked. As soon as I un-tick this option or delete this additional template: my rules on default template stops working. I do
Add your Requirements & Enhancement Requests
Hi, If you want us to add a new tool or to enhance any existing tool in Free Windows Tools, add your request here as a comment. Please also provide us a use case for us to understand the requirement clearly. Cheers, Ananth
URL monitoring HTTPS OWA site.
When trying to monitor the OWA URL we're getting The URL https://etc.etc.com/owa is down, Reason: Host Unavailabe. Even though the URL is currently up. Any help would be greatly appreciated. Thank you. Rob
How to search for a folder in DTC
How can I perform the following tasks with DTC? > Get a report of desktops which have the existance of a specific folder? (Windows.old) > Delete the contents of a specific folder? (c:\windows\softwaredistribution\download ) > A report of the sizes of specific folder (such as c:\windows.old_
How to detect state changes for server disk partitions ?
Hi Team, I try to monitor disk partition on linux server using CLI & SNMP using "Partition Details of the Device(%)" monitor. But in the two cases, after added monitor Opmanager don't detect state change (mount & umount partitions). I try rediscovery but it's the same issue. Does it have a way to do it ? Thank for your help
New request errors after 9107 update
When a requester clicks add request they get an error "Please provide numeric value for the field." Testing on a template, it appears to only occur if there is a numeric filed defined on the technician tab, but is not on the requester tab. A similar error occurs with a Date/Time field, but instead of an error, just a red "x" appears without error at the top, no request is created. Updated: The Date error shows up in the log: ... WorkOrder_Fields_UDF_DATE1=null ... *extra lines cut* [21:27:44:908]|[09-03-2015]|[SYSOUT]|[INFO]|[42]|:
Adding a new category?
How do you add a new category to OpManager? I have a device that is a session border controller and does not fit the existing categories. Thanks!
Missing service template
Hi, We added a service template to our service catalog and after saving it we can't find it. We tried to create another one and save it but SDP says that there already is a template with that name. How can I locate the template and make it visible?
MS SQL Queries for Reporting
Hello, We have just migrated Desktop Central to MS SQL and, I am looking for queries available to run from SQL Server Management Studio . Are there any resources for this? I need to do some custom reporting and I am unfamiliar with the DB. Thanks
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You receive the error when the server is trying to setup a secure connection and due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Example: <Connector SSLEnabled="true" ciphers="T LS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA
Cant delete items from purchase order, Not printing correctly
Hi When the techs put in items in to Purchase Order form, then they dont have an option to delete the item if they put it there by mistake. Also when printing the Purchase Order the whole PO does not look like the print preview, and the name of company with the address collide (please let me know if you want to see a preview. Please advise. thank you
Exchange Reporter Plus Fixes and Enhancements
Version 5.1.4 Build 5141 (25th March 2016) New Features: Exchange Reporter Plus supports 64-bit version of Windows operating systems. The product setup is available for download and installation in both 32 bit as well as 64 bit specifications. Exchange Monitoring - Organization Overview: Monitor - Organization Health: Provides a consolidated view of the health of Exchange components such as DAG, CAS & mailbox servers. "DAG" Overview: DAG Replication Health: Lists the running status of DAG related
Reduce Database Size
I have had AD Manager + running for 2 weeks and the database size is already over 20GB. Is there a way of reducing the size, or a cleanup?
Possibility to link attributes in AD Manager helpdesk templates
Hi, I have a question regarding help desk template in AD Manager. 1) Is it possible to link attributes with another attribute in help desk template? For example, I have a following attributes, Company, Department, Section, Team. now I want when I select an specific company from pull down menu then I can only see the related departments in department pull down menu and same for section and team. Is it possible ?
ServiceDesk Plus MSP - version 8.3 - Build - 8312 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8312. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8312). Other users refer the Migration path table available here and upgraded to our latest build 8312. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP build 8312 ? Issues Fixed MSPSDP-7393 : When account name has double quote, then error throws while creating the reports and the site is also
HTTP Status 404 - NCM
After moving Opmanger to SSL I am getting an 404 error when I try to access NCM (http://localhost:6060) === type Status report message / description The requested resource (/) is not available. === I did try to uninstall the NCM plugin , delete the deviceexpert database and reinstall but the error persists. In serverout log: [09:49:35:599]|[09-08-2015]|[com.adventnet.workengine.service.WorkEngineService]|[INFO]|[10]: The WorkEngine for ncm is Null| [09:49:35:693]|[09-08-2015]|[SYSOUT]|[INFO]|[10]:
Tech Assignment query
HI this was created a while back for me but i need the report to have the following: Category,Sub category & items also support team SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",std.STATUSNAME "Request Status",wo.TITLE "Subject",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",pd.PRIORITYNAME "Priority" ,woh.OPERATION,LONGTODATE(wo.CREATEDTIME) CREATEDTIME,LONGTODATE(wo.DUEBYTIME) DUEBYTIME,LONGTODATE(wo.COMPLETEDTIME)COMPLETEDTIME,aau1.FIRST_NAME
Ability to adjust widget size on dashboard
Good day, Please add the ability to adjust the widget size on a dashboard. Kind Regards Renier
Comments option when re-assigning a request
Good day, Please add a "comments" option when re-assigning a request. (Currently only shows Technician and Group) Kind regards Renier
"Request assign failed." when assigning to group
Hi, We recently upgraded SDP MSP from 8.2 build 8206 to 8.3 build 8311. This went cleanly with no errors and all seemed well. However, I've had a few users highlight an issue. When we assign a ticket to a group, it sometimes pops up a yellow banner in the middle of screen that says "Request assign failed." It actually does assign to the group, but depending on how you do the assignment you may get the message. (1) Edit request, change group field and save - OK. (2) Edit request, use assign button
ManageEngine Netflow analyzer doesn't receive mikrotik netflow traffic.
Hi, I installed trial version of Manage Engine NetFlow analyzer on windows 2008 R2 and config the Mikrotik router to send NetFlow to the NetFlow analyzer application on specified port and IP. but it didn't work and no interface showed in the NetFlow analyzer. I captured the traffic with wireshark and saw that NetFlow traffic is received on specified port. What happened and what can I do?
Cannot install ServiceDesk on CentOS 6.2 - error: Problem in Initializing Postgres
I am trying to install your ServiceDesk product on my production CentOS 6.2 server. I cannot get it to load the GUI. At first it would not run at all so I checked the forums and found a partial solution. I did install the latest glibc RPM package and rebooted. Now I only get : The installer is unable to run in graphical mode. Try running the installer with the -console or -silent flag. So I am proceeding with install anyway using –consol. The install rolls along ok until it gets to: Initialize
Does anyone have a script for monitoring APC Symmetra UPS?
Hi, Does anyone have a script (preferably Powershell or any other Windows based scripts) that they can share? I am looking to setup monitoring of our APC Symmetra UPS through OpManager and get it to gracefully shutdown our servers in event of a power outage, based on the percentage of battery remaining on the UPS. For example, I am happy for half of the non-critical servers to be shut down when it gets to 80%, then the business critical ones to be shut down later, say at 20% or 10% depending on
Cant start servicedesk plus webconsole
Hi After importing a new certificate in the keystore , servicedesk web console cant start. Any Idea for resolve that issue? Regards
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