Memory Utilization Linux CLI No Longer Valid
Not that it was very accurate to begin with, but... The command /usr/bin/free -b | awk '/Mem:|cache:/ {print $2,$3}' | sed 'N;s/\n/ /' | awk '{print ($4*100)/$1}' no longer works on CentOS, assuming Fedora as well. The buffers and cache was removed on procps-ng-3.3.10 https://bugzilla.redhat.com/show_bug.cgi?id=1158828 How can I get Memory Utilization from RH systems where SNMP is not an option?
Security Questions requirements are too restrictive
I've just rolled out AD Self Service at my organization. I keep getting users reporting that for several of the questions there are restrictions to have 5+ characters when the question should realistically allow for fewer. For example if a user selects "What is your favorite color?" as a question, it requires 5 or more characters. So completely valid answers: Red, Blue, etc... will not work. I understand the need to require a minimum character length so that fields are not left blank, but not
Email parsing
Hello, Is it possible to somehow for ServiceDesk Plus to parse email with Exchange Flags as an example when email send from Outlook 2010/2013 with High Importance, Low Importance flags. If not is there another way of implementing to determine importance of the email outside of Subject line. Much appreciated. Thanks, Slava
All open tickets with notes fields
Good afternoon. I have the query below which works great. It shows all open tickets that have notes. I am trying to modify this report to show all open tickets, whether or not they have notes, but want to retain the note-related fields. Any help would be appreciated. SELECT wo.WORKORDERID 'Request ID',wo.TITLE 'Subject',aau.FIRST_NAME 'Requester',ti.FIRST_NAME 'Technician',qd.QUEUENAME 'Group',rtdef.NAME 'Request Type',std.STATUSNAME 'Request Status',DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000),'%d-%m-%Y
Push Notifications IOS
Hi, I am running the latest version of the service desk plus app and the latest version of service desk plus. However i don't receive push notifications. If I go into the app then i will get see the 1 comes up or however many jobs i have but i dont get an alert. Can you please tell me why this is? its all set up on my phone and on my helpdesk but dont get anything unless i go into the app. Thanks, Ryan
Passwrod Expiry Notification Change replyto Email
running ADSelfService Plus Password Expiration Notification Tool, v 5.3 build 5303 free edition how do I locate and change the exchange server settings? thanks
Business Rule Question
Good Morning, I am setting up everything and have a couple of questions in regards to the Rules. I need to: 1. Make ALL requests that are open to go to one place 2. Only a few can see all of the requests a. My main help desk person will re-distribute the calls to the appropriate department I have created different groups (departments) to where they will be routed. All help is appreciated it. Thank you
consultation on license expiration
good afternoon I wanted to see the following: To overcome my license SDP, which affectation will be my Incident Management 1. Access to the tool for applicants and technicians fall? 2.Only lost the administration tool, but my applicants can continue to use the tool? 3. Access is restricted to technicians? Thanking me help clarify these concerns
change replyto address - Expiry Notification Tool
running ADSelfService Plus’ Password Expiry Reminder Tool, v 5.3 free edition. I'm trying to change the "Reply To" address that is included in the email notifications. it currently says noreply@adselfserviceplus.com and i'd like to change this. I can't seem to find how to change exchange server settings in general either. Thanks for any help that can be provided.
CRC error during installtion
Dear All, I've got CRC error during installation, below is the screenshot of the error appear. What can i do to solve this problem?
Other attributes to modify as part of Automation?
Hi Is it possible to make any other amendments to a user account or mailbox as part of Automated Tasks? I am setting up an automated task to move/ disable/ eventually delete accounts for our leavers & one thing I would like to achieve is to hide expired users from the address book as a part of this or even remove them from mailgroups. Thanks,
Management Console Application
Will ManageEngine ever create a Windows application to manage all devices? I came from a LANDesk environment where they relied on using a dedicated application for the management and service desk portions. They also let you create tickets using a web interface. While ManageEngine is strictly web applications, is there any future development in the works for dedicated applications as another option? I understand web applications are great for compatibility but they are limited in functions such as
Logon Hours
retreiving user logon hours Jonathan Kwofie
Report Type in Schedule Report
Hi to all, Do you know how to add a Report type in the Select Reports section into the Schedule Report menu ? I would like to add in the list the following report: Compliance Reports - Group for users Thanks Marco
Reuse data / varriables
Hi, I have the following scenario which I'm unsure how to accomplish with ADManager I work for a school and we are mass importing students into AD from our Student Information System. We essentially need four bits of information for the import: First name, last name, year of graduation and school. Using this info we should be able to construct several other fields which we need. Example - Given data: First name: Jon Last: Doe Year of Graduation: 2016 - we have a custom attribute in AD which stores
iphone, ipad app - attachments
Please let technicians see included attachments from requestors, other technicians when using the iphone and ipad app. This is a big limitation preventing our on call technicians from using the application when out of office. Thanks,
User permissions on a "Support Group" Level
Good day, We would like the ability to set user permissions on a "Support Group" Level. We would like to give certain technicians "Read Only" access to a certain support group. The current permissions structure does not support this. Kind Regards, Renier
Unable to search users with Employee ID / ipPhone
Hi we need to search users with their employee id / employeenumber / ippone attributes. how can we do this ? Product version: 6.2.9 Product architecture: 64 Bit Build no: 6292 Thanks,
Access Permission - Admin excluding stop timer and modify due time
Hi team, We need to setup an Administrator role with access to everything except to stop timer and modify due date. We have setup a role and selected permissions as follows, however, when the technician with this role logs in, the 'Admin' tab is not there. We are running version 9.0 build 9044. Can you help us? Thanks.
Copy and Paste Attachments into ServiceDesk plus
Hi we are running version 9.0 build 9002. A lot of our users seem to be having difficulty copying and pasting into the incident area either text or screenshots. Sometimes it works and sometimes it doesnt. It doesnt give errror messages the cursor just stays in blinking in the body of the incident all users on Windows 7 Pro and are running Internet Explorer 9. I have had a look on the forums and though there does seem to be people asking questions re this there is no solution. Any ideas would be most
Request does not fall under your permitted scope.
here is the scenario. 1. Ticket is Assigned to Technician1 2. 1 task is assigned to Technican2 3. Role is Set as Assigned to him[Requests and Changes only] Now the issue is technician2 cannot open the ticket. with below error. "Request does not fall under your permitted scope. So you are not authorized to update the same." However if a change the role of technician to "All in group & assigned to him[Requests and Changes only." Technician2 will be able to view the ticket, However I don't want all
Improve metering for ServiceDesk Plus
The option of metering in ServiceDesk Plus is too poor. You have to get extra licenses of Desktop Central to get a better metering information. Would it be possible to get a little bit more information of metered applications? It would make SD+ a round application for ServiceDesk and IT managemet tool!
Email Notifications
HI is there a way for when tickets are assigned to a specific support team for some snr managers etc to receive a notification email of that new ticket? Example is i have setup a new support team which has one technician in it. " snr managers who are not part of that team want to be notified every time a new ticket is assigned to that team/technician. Using SDP v9.2 . I have created a business rule which says if tickets come in from 3 specific sites it then sends an email notification to x,y & Z
Assign requests of one requester to another one
Hi Dears I want to mark about 150 requests and edit their Requester name but there is not any ability to change whole of them in one time and have to change all of them one by one. there is some other fields that can change after marking your requests but its not possible to do this for requester name. can you help me? my requester go out of my work office and another one with new user is coming in and he is going to continue my last requester requests and i have to assign all of requests to his
How do I setup a new field that allows you to select only certain values within another sub field?
Example: Field 1 drop down has 2 values F1Value 1 = A F1Value 2 = B Field 2 drop down has 4 values F2Value 1 = 1 F2Value 2 = 2 F2Value 3 = 3 F2Value 4 = 4 When I select A in Field 1 I want Field 2 to show only 2 of the 6 drop down values within the field (values 1 & 2) How do I do this in a template ?
How to change temperature monitors to Farenheit instead of Celsius
Is there an easy way to change the values for monitors of servers and hardware to Fahrenheit instead of Celsius? The defaults are all in C and we want to see monitoring values in F instead. Latest build of OpManager.
How to see attachment in the App on iphone ?
Where can i finde attached files in the app?
Ovf template
what is the URL to get OVF template? Thanks, Sridhar
GINA not pushing correct URL on client computers
Hi, We're having an issue where the GINA does not update or push the correct configuration to the client. We tested the app with HTTP and use the server name URL then decided to enable SSL with a different name for the web server. This new URL, even though updated properly in the web interface is not pushed on the client and therefore the client machine gets a invalid certificate error since the name of the server that is in the registry does not match the certificate. IS there a way to force the
License count
Dear all, We have evalute the ADSeldService feature, one question how is the license count toward domain users. Our company policy will never delete users account and only put them to disable after they left, would it count toward domain users license? Regards, Daniel
QR Code Image
I am trying to figure a way to change the address within the QR image. The server address that is in the QR image is the Server name and I need it to be the URL that is accessible from the internet. The server name is only accessible from our internal network.
Add a admin role to a user/technician
Hi, i need to give a technician of mine full access to all the modules of service desk plus, what is the easiest way to do it? I did go onto the user and made them a admin but she cannot see all the modules.
Limit Incident Template to a specific group of requesters
I work at a school and would like to hide certain incident templates from students. Is it possible to limit a particular incident template from a group of users? I have a User Group setup for Students (and also 1 for employees). Thank you Jim
Setup / Config guide for a new users?
Hi, We're brand new to SDP and have just installed it. I'm wondering if there are any tutorials (videos, documents, etc) that explain all the different features and how we go about setting up a basic help desk. We have the Email Scraping feature working but that's as far as we got. I know there was a wizard that came up when we first installed it but we had to bail out when we had problems with the email settings. Is there a way to rerun that wizard? Then if there's any other documentation on how
Installation SSL FOR ADSelfService
Hi, We are using ADSS inside our domain. How to generate keystore file from our internal CA, which script or keytool can we use? Thanks, E.
SMTP Server Issue: can't connect to email relay server
I've entered the information correctly for connecting the PMP server to the email relay server that we have. The IP for the server has been configured into the relay. However, I receive the following message: Sending failed : Unable connect SMTP server Any thoughts where this is being blocked.
Edit asset state
Hello, There's any way to edit the defaut asset state? We want to rename this asset state names. -- Tainã Rodrigues ACSoftware
How to disable "Device Down: No response from device for last 5 polls"
Hi, How can I disable " Device Down: No response from device for last 5 polls" I need devices to be monitored, but I do not need information, if they are offline, for example desktop,printer during night. Notification profiles, makes no difference what I setup there, alarms escalation this same, removing network interfaces from monitored this same result. I need to see device green and get alarms when free space on disk is low, or network utilization is high and so on, but information about if
Add Service Name as a standard field in schema for service requests
Incidents have Category and Subcategory. Service Requests have Service Category. They should also have Service Name. I had to create a custom field for this in order to sort and filter service requests properly. Currently the service name is only stored in the requesttemplate_list.TEMPLATENAME, which is not available for use in the service request templates, reports custom query GUI, request filtering, etc.
Surveys are not being sent out
Good Morning, When I "resolve" a request, the survey is not being sent out. When I looked at the options, it only says when the request is "closed" What am I doing wrong? Thanks,
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