ServiceDesk Plus MSP Requirements.
Hi, I am evaluating ServiceDesk Plus MSP for our organization and going through the documentation before installing the trial got stuck on the System Requirements, either the document is quite outdated or the requirements are.. How come not even windows 2008 R2 is supported? what about SQL 2008 R2, 2012, 2014? I would not recommend to deploy such a server to one of my customers... I have available servers with Windows 2012 R2 and SQL 2012 or 2014, would this be supported? if not, is there any plan
need Quick Report
I need a quick report of tickets per technician with - Opened and closed by only Customer Support Group members - SLA violations (yes/no) - Escalated (yes/no) - not assigned to any other groups - this year only Build 9103 Database : MsSql
Group Email - Assigning to group
Maybe I dont understand this right, but if we put a group e-mail in for a support group, any emails it collects that were sent to that email address would be assigned to said group? Also I tried making business rules by using the To, and that didn't work either...
Display SLA priority by Account
Greetings, I have a little problem with SLA in the creating ticket moment. I have severals Accounts with different SLA levels each, when the operator create a ticket in the Priority field ever appears the totally levels (Some Accounts have 1,2,3 or four levels). Example.. Account ACME have 2 levels of SLA - 01 - High - 04 - Low But when creating the ticket in the field Priority appears all of the 4 levels. - 01 - High - 02 - Medium - 03 - Normal - 04 - Low I need to discriminate by Account priority
Rest Api
Hi, I need to get data from SDP for my external application. I would like to know if it is possible to compose right requests to get following data: 1. Get technicians by account name or id. 2. Get accounts by technician name or id. 3. Get worklogs for technitian. Can anybody help me? Thank you very much in advance!
Notification Profiles Error after upgrading to OpManager Build 11600
Hi there, after upgrading from 11500 to 11600, following Admin -> Notification Profiles I get the attached error on page https://servername:8080/admin/Profiles.do. Can you help? Thank you. R.
Trouble with AppManager Plugin: Reset login/pass
Hey there, we installed the AppManager PlugIn for OpManager but as soon as we open the Apps register, we are prompted for a username and pass which are not the default credentials.. Can you please assist us? :-/
Billable work by category
We have several departments that will be interacting with clients through ServiceDesk. Most of the departments' work is not billable and should not go against their contracted hours. We have one department (professional services) whose work is almost always billable and will count against their contracted time. The work done by the professional services department is identifiable through several different methods. All their work will be under a single category with multiple subcategories and items.
http status 400
Hi, I am facing a problem, when I logoff the SCP portal and login again, it shows http status 400 HTTP Status 400 - Invalid path /LoginPage was requested type Status report message Invalid path /LoginPage was requested description The request sent by the client was syntactically incorrect (Invalid path /LoginPage was requested). - Please check. Thx
add IT Project Management add-on to ServiceDesk Plus
Please how can i add IT Project Management add-on to ServiceDesk Plus ??
"Exception while checking server status.Connection refused: connect|" after restoring
Hello, ServiceDesk don't start correctly after restoring a backup to a new server. If i try to start the app with the shortcut at the desktop so I can see the splash screen, the starting progress stops working at "Application Layer Started". I get the following error in the serverout0 log. "[10:23:31:195]|[09-07-2015]|[SDPStartupUtil]|[INFO]|[14]|: Exception while checking server status.Connection refused: connect|" Build no. is 9107 on both servers. Thank you. Regards, Daniel
limit options to client access
Hi, I created a user for a client's access, but I see that he has access to all left menu items(social, for example, even if I uncheck when creating user). What worries me, is that if he clicks in the top right menu options under his "Welcome user" menu, he can see things like "upgrade service pack", and enter the about section and check , see logs, directory structure and execute queries. Is there a way to disable those options? Omar PS. Attached is a screenshot, under the about option the external
Auto-Completion of Requester doesn't work properly
Hi, we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident. We synchronize our users from an Active-Directory. Most of the user-objects are working fine. We select the name an additional information, such as e-mail, department or site will be filled in automatic. With some users, it seems all users from one specific department, the auto-completion fails and the incident is opend up with the name of the requester only.
Credential Profiles unique to particular users
Is there any way to have credential profiles that not all users can see? I would like to have a "admin" profile then just a "read-only" for general techs.. If not, how can I limit the access to NCM so not all opmanager users can use it. Is there a way to set the default for NCM for users to have access to a device group that has NO devices..then we will just add the techs.. or better yet a way to associate and AD group?
Reduced privileged user to do backup
We are trying to implement a reduced level user that cannot make changes but has access to perform backups. Currently we have a user that has priv 3: username devexpert privilege 3 password 7 However, when logging in with that user, it requires the command to display the running config to be different from what device expert is using.... you need to issue the command "show run view full" to get the running config. Is there a way to change the command device experts issues to dump the config? I
backUpData.bat missing from my entire network ... I did a search just in case there's a copy hiding somewhere :-)
Hi y'all, I'm trying to apply service pack 9107 to a 9106 install of Desktop Central. I have always made a backup using backUpData.bat but this time that file is nowhere to be found on any drive throughout our entire 60 TB of files. I know this because being a fool, I searched anyways ... just in case I fell asleep at the mouse and inadvertently moved it or something. I even attempted to look inside all of the ManageEngine related archives .cab .exe and .ppm files kicking around but no dice. Easy
Local Admin Groups and users report
We have the need for an MIS audit position to report on the local groups and users for our servers. Do you have such a tool? We are users of ADManager and ADAudit.
Desktop Central Tool unable to run reports against multiple machines
Hi I am using your free windows tool " desktop central " and I want to be able to pull a report of every machine on our networks and what bios revision and serial number they are running. Now your tool lets you specify the domain controller and even populates the last but doesn't let you run this against multiple machines and pull that information into a CSV. which is pretty stupid if you ask me means you have to go through each one , one at a time. ( see below) Matt
Way to Export BIOS Model and Serial Number Informaton
Hi Manage Engine I am currently trialing out the inventory tool https://www.manageengine.com/products/free-windows-tools/free-system-inventory-tool.html and it would appear that from inside the software there is no way to select multiple computers and then export to a text file ? we are trying to gather all the BIOS and Serial number details of current desktop and laptops on our network. Your software doesn't not let me make multiple selections ? Is there an easy way to do this ?
*ERROR: relation "servicereq_901" does not exist
Good day. I need help. We testing ServiceDesk on Unbuntu + Mysql 9106 release After good test we want make ServiceDesk at general work system Create virtual host and install on Windows 7 + default postgre base with 9106 release After recovery base from mysql to postgre we have problem - "BackUP" don't work.. Wats wrong we do? In command line sign: - "cd c:\ManageEngine\ServiceDesk\bin" - "backUpData.bat" Starting.... 03.09.2015 16:24:00 com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone
wrong 95% values in last monthe report
we have an issue for viewing last month graphs in all opmanger network interfaces, we tried also custom view and the same issue still and there's another issue which is related when the first issue began to happens, it;s that the opmanger give us wrong value on 95% values in one of our interfaces Need help :( to resolve this issue and thank you.
CPU MEMORY Allied Telesis 8000GS problem
Hello I have problem to monitoring Allied Telesis 8000GS how I could solve this? NO cpu no memory
Managing tasks in Service Request template workflows
Hello, I am a new customer of Service Desk Plus and am currently adding service request templates as part of the Service Catalog. On the Work Flow tab of a service request template, you can add tasks, set dependencies, and organise the order of tasks to match your business processes. My question is - we have a number of processes in our business which can cycle based on the outcome of a particular task. For example: Task 1 - develop a software application Task 2 - deploy the application to a Test
Field and Form rules are not working on the default incident template
Field and Form rules are not working on the default incident template. I have tried to implement this rule on Customised template and it worked, however, the same rule doesn't work with the default template. Request you to please provide a solution
Cannot login to Application Manager plugin for OpManager
Hello, I cannot log to my ApplicationManager OpManager plugin page. The only enabled user seems to be the admin one. Every user we tried (local or Active Directory) is not valid. We have all the time a login page with "Invalid username and/or password." It seems that ApplicationManager plugin doesn't access to the user configuration of OpManager for all users but the admin one. How can we troubleshoot this problem?
Inline emails and notes
Hi guys, Starting to get the hang of this system now after 4 days of heavy use and am enjoying using it. I'd like to propose an idea, and I'll apologise now if it's already available as an option but I couldn't see it. I would like to see the notes and the emails listed sequentially together in date order rather than having the emails separate from the notes. When I am managing a ticket I will use emails, private notes, and public notes, I would like to be able scroll through all information on the
Service Catalog Usage
We have spent a fair amount of time developing out service catalog templates. We would like to only use service catalogs instead of Incident request. Is there a way to disable all incident request in the system, including the default. We would also like to know how to set up the approval process for a service catalog request based on the Group that the request has been assigned to. In other words I want separate approvers based on the groups. Thanks,
Determine way to dynamically adjust Urgency to account for Requested Due Date
We are trying to find a way to automatically adjust urgency for our Helpdesk system. Sometimes, the users will either select a normal urgency when it should be higher, and then our technicians won't get to it as fast as the user would like. We would like to set up a way that will dynamically set the urgency, based on the requested due date. If this would work, we would like to see it look like this: 1. When a new ticket is created (web form only), the system checks the Requested Due Date and if:
Problem updating the assetState of an asset using the servlet API
Hi, I'm having trouble assigning an assetState to the servers registered in Assets in ServiceDesk. I'm using the following URL (I also tried posting the values using form input fields): http://server:port/servlets/AssetServlet?username=hidden&password=********&AssetState=In%20Use&operation=updateasset&assetName=myserver.domain.local&assetType=Server&model=Unknown%20Server It seems that fields that are not bound to a drop-down list are getting populated fine via Servlet API, but assetState is a
Cascading Business Rules
I would like a better understanding of how business rules work when cascading is turned on. Example: I have 6 rules. Rule 3 has cascading turned on: Ticket is created Rule 1 does not apply > move to Rule 2 Rule 2 does apply > changes are applied and ticket moves out of rules Ticket is created Rule 1 does not apply > move to Rule 2 Rule 2 does not apply > move to Rule 3 Rule 3 does apply > move to Rule 4 (because cascade is turned on for Rule 3) Rule 4
Scheduled Rediscovery of Switch interfaces
Hi Opmanager Dev Team, It would be great if an option could be added to schedule the discovery of switch interfaces. So that changes to the port like the IfAlias/Displayname and or in/out speed get adjusted automatic. This would help after changes finding the correct port (when using proper naming). And prevent false alarms due incorrect in/out speed set on the interface. Would it be feasible to implement this? Thanks. 800xl
Exporting full body copy of Change Requests and Service Requests/Incidents
Hello I have the need to move a bunch of my tickets to my billing ticketing platform. I'd like to get the query of Service Requests and Incident Requests I generated from Reports (shown below) altered to add the the data of the conversations = the responses between customer and staff on the Request. Reports seem to only offer a summary with the subject line. Basically, I am looking for a query joining the Requests and the Conversations - if that can be accomplished in a better query than the one
High CPU usage and slow performance after any change.
I'm unable to make any change to my server or manage engine service desk install without a jre service pegging out the cpu at 100%. No amount of rebooting or restarting the service will fix it. If I update and add a sp install to the service desk it causes it, if I change a config file in tomcat (to fix logjam error in chrome) it causes it, if I install linux updates it cause it. The only way to fix it is to roll back to an earlier checkpoint of the VM.
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You will receive the error "ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY" when the server is trying to setup a secure connection due to a disastrous mis-configuration as the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Please edit the Server.xml file from the "<Installation directory>\ManageEngine\ADAudit Plus\conf\" and add
Migrating from MySQL to PostgreSQL
Hi Team Greetings from Desktop Central Technical Support. The migration from MySQL from PostgreSQL is supported from 91032 build. However, I'm just reiterating this news again for the benefit of customers who want to do a migration. https://www.manageengine.com/products/desktop-central/pgsql-database-migration-how-to.html Please feel free to contact support, desktopcentral-support@manageengine.com for personalized assistance. Regards, ----- R. RomanusPrabhu Technical Account Manager Desktop and
Your Trial Period has Ended since patch 91058
I'm running the free edition of Desktop Central and since installing patch 91058 I'm now unable to access the admin page and if I click License I see an error: ' Your Trial Period has Ended / Your License has Expired'
Can I send logs from EventLog Analyzer to McAfee Nitro?
Hey guys, My boss wants us to evaluate McAfee Nitro (boo!) and I'm trying to find a way in EventLog Analyzer to send the logs we're collecting to Nitro (using syslog or something). Does anyone know if this is possible?
REPORT NEEDED - Summery report by template type
We are looking to have a report made that shows us how many times a template was used in a month. I.E. - Jan Feb Mar Default Template - 3 7 4 Account Template - 5 7 9 I would like it to be a 2015. We are using MSSQL. Thanks.
AD Import Error - where`s the log file
Hello, we have Problems importing AD Users inside Service Desk, some of the accounts failed. Is there any log where we can see whats the Problem? Thank you.
Conversation entries - What table
Hello, I retrieve data from servicedesk database in ms sql server and I find it difficult to get particular entries in 'requester conversations'. What was written both by requester and technician to be precise. As I found out I can find conversations in table conversationdescription (workorder>-conversation->conversationdescription). Text itseft is stored in an unfriendly format to analyse but it can be dane somehow. How about entries made by technician as first answer to request. I assume that
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