I am a new customer of Service Desk Plus and am currently adding service request templates as part of the Service Catalog.

On the Work Flow tab of a service request template, you can add tasks, set dependencies, and organise the order of tasks to match your business processes.

My question is - we have a number of processes in our business which can cycle based on the outcome of a particular task.

For example:

Task 1 - develop a software application

Task 2 - deploy the application to a Test environment

Task 3 - performing testing of the application

Task 4 - deploy the application to a Production live environment

If the testing of the application in Task 3 fails, we need to cycle back to Task 1 and repeat the process. If the testing in Task 3 succeeds, we can proceed to Task 4, etc.

This same issue would occur in a set of tasks in the Implementation stage of a change request also.

What would be the best way of implementing this process in Service Desk Plus?

Thanks,

Daniel Comley