Hi,

we're using ServiceDesk Plus 9.0/9041 and have some trouble with the auto-completion of the requester while opening up a new incident.

We synchronize our users from an Active-Directory. Most of the user-objects are working fine. We select the name an additional information, such as e-mail, department or site will be filled in automatic. With some users, it seems all users from one specific department, the auto-completion fails and the incident is opend up with the name of the requester only.

I already checked the user-object in AD and SD. The rquester in SD looks fine. Are there any known issues with the length of such text-fields?

Thank you.

Regards,

Daniel