Surveys are not being sent out
Good Morning, When I "resolve" a request, the survey is not being sent out. When I looked at the options, it only says when the request is "closed" What am I doing wrong? Thanks,
Incoming Mail Error - error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Howdy, I've seen a lot of various posts with this error but have had no luck in figuring out why my setup isn't working. We're on Exchange 2013 with IMAPS configured. We use IMAPS in a different program so I know it works OK. I just can't get SDP to connect. The windows firewall is off. I've tried multiple User IDs and they all fail so it seems like a connection problem. Support file thingie is attached. Any help would be great. On a side note, are there any plans to support Exchange directly?
Domain verification not working
Hi have tried to verify my domain (so I can use a friendly URL) uing both ways (cname and HTML) but neither of them work. aspencorporatehealth.com.au/zohoverify/verifyforzoho.html does exist - but verification fails Please help
AlarmsOne WebHook Integration - CopperEgg
Hi Folks, AlamsOne is a simplified alarm management tool for IT, DevOps. It integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project management . It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. To integrate your monitoring tools with AlarmsOne, we provide poller based alarm collection for On Premise applications and Webhook integration for SaaS applications. Watch the
ServideDesk Dashboard
First of all, thank you for this great tool and for offer it for FREE. Please give us the tools to full customize the dashboard, we are limited by https://www.manageengine.com/products/service-desk/help/adminguide/dashboards/dashboard-customization.html Thanks in advance
Auto Email User With Attachment Based On Category
In our help desk when an agency enters a Help Desk Ticket to create a new user in our systems I immediately respond with the same email each time requesting information and giving them instructions on Next Steps and it includes an attachment. Is there a way to automatically send that email every time the subcategory is "New User" and have the attachment (or i could even use a link to the document), update the status of the ticket to "on hold" so that i don't have to do that manually every time?
REST API GET_REQUEST Replaces Space wih NewLine "\r\n" in description
The request description returned is different from what I expect when I retrieve it using REST API operation GET_REQUEST using C# HTTPClient. Ex) Request Description as appear in the browser I need some help with the printer driver. Request Description returned with API I \r\nneed \r\nsome \r\nhelp \r\nwith \r\nthe \r\nprinter \r\ndriver. This will look like below, except for the extra line break HTML paragraph tag adds in this text editor. I need some help with the printer driver. Other operations,
Error with login
Hi We have AD Integration with single sign on (ADFS) and when I try to go to the service desk plus on demand URL for our company I get the following error (see attachment). Please assist ASAP.
vCenter only?
Can I please request that in future we could also add just ESXi servers, and not just vCenter only?
Errors while restoring a backup
I tried upgrade my build from 9018 to 9028 but after a few successful upgrade the last one failed which meant i had to reinstall the application and restore data backup. The restore has failed pointing to some error logs on the SDPUser profile. Please share with me how to ignore the error table so i can finish the restore and my production server can be live.
Rest API help
Hello, I would like to use Rest API for creating requesters. When I execute code below in Powershell, I get message "No XML data specified". What's incorrect here? $inputdata = @" <?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <records> <record> <parameter><name>Name</name><value>testfromapi</value></parameter> <parameter><name>CI Type</name><value>Requester</value></parameter> <parameter><name>Site</name><value>Common site</value></parameter>
Hiding Job Title or Other Fields from Requesters When Completing Tickets
We have been using the LDAP/AD feature for a while now. Unfortunately, the common AD attributes have caused a bit of a problem for us, as we now have employees who have moved since the last sync with the LDAP replica and their positions have changed one or two times over. I get a ticket from a different employee once a week complaining about this. I wish to stop it permanently, as I manage two SDP instances for different org functions and I have to change it for 100+ employees now two times over.
Corrupted project file - can it be recovered?
Hi there, I have a project file that doesn't open. When you try to open it it gives the following error: The file "<filename>" cannot be opened. Check that the file name and path are correct. Check that the file format is recognized by microsoft project blah blah blah. I've run through all of the steps in this doent:
Disable Ciphers in ADAuditPlus
How can I disable weak ciphers in ADAudit Plus? I've seen several posts in this forum on other products but not on ADAudit Plus. Thanks in advance!
Changing requester's name does not result in the site updating to correspond to the new requester.
There are occasions when we need to change the requesters name on a ticket, however when the name is changed the 'site' field does not automatically update the site correspondingly to the new users associated site. Is this a bug or is there a workaround? Many Thanks.
How to see attachment on the app?
Where can i finde attached files in the app?
Configure Proxy
Hello all, My ISP has a Web Filtering pretty bad, so I have some problems on my web browsing. Meanwhile, the ISP gave me a proxy to be able to access to the websites, (example: isp.proxy.com; port 8080). Because of this the ServiceDesk Plus, on the Mail Server Settings doesn't work properly. The incoming Mail Fetching fails due to that the Web Filtering doesn't allow receive the mails. Question: How can I configure the proxy server on ServiceDesk Plus in order to the incoming Mail works properly?
How can I audit what roles and groups a technician belongs to within a scheduled report?
How can I audit what roles and groups a technician belongs to within a scheduled report? Currently, I have to go into each technician to view this sort of detail one by one. I would like a report view of this information for security auditing purposes.
ManageEngine OS Deployer 5.0 - Now Available
Dear Users, We are glad to announce the general availability of ManageEngine OS Deployer (OSD) 5.0 for download and evaluation (30 day free trial). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of OSD 5.0 * Support for Windows 8.1 including Update 1 and Windows Server 2012 R2. * Updated multicast protocol that enables up to 5 times faster deployment (compared to OSD 4) to multiple
Duplication of request and notification email for cancellation
Greeting My name is Taleb kindly would you assist me on this : I have 2 qustion : 1- The end user does not receive a notify email when the request is cancelled , despite it is marked ? 2- Can not duplicate 2 or more incident and the "Duplicate Reque st " option is disappear ? Best Regards
Owner Information for machines
I have been trying to tidy up the list of machines in my SoM and cannot seem to find a way to Add/Edit the owner of a machine. Had a quick look through guides online but nothing explains how to add/edit owner information. Can someone point me in the right direction please? Thanks
Is there a way to copy all items from one subcategory to another?
Issue is we have a long list of items that I would like to associate with a newly created subcategory (as they are with other subcategories). Is there a group select instead of having to add each one in manually?
ManageEngine Upgrade Failed from 8.0 to 9.1
Hi, We are upgrading our ServiceDesk from version 8.0 to 9.0. Old Setup: OS: W2K3 ServiceDesk: Version: 8.0.0, Build: 8022, DB: mysql New Setup: OS: W2K12 R2 64bit ServiceDesk: Version: 9.1, Build: 9105, DB: postgres We have already backup the data from old version. After installed new version, mysql has been installed manually and changed the DB. Later trying to restore data, but failed and getting below error- Please wait extracting backup file *********************************************************************************
OpManager V11.5
Hello, I must be overlooking something simple, but I cannot find out how to exclude a specific switch interface from polling in OpManager. In many cases on my switches I have ports that are administratively shutdown from the Cisco command line configuration. In OpManager these ports are reported with a status of "Critical" or "Trouble" How can I set these unused interfaces in OPManager so they do not report a critical or trouble status? Regards,
Specific Interface Monitoring
Hi Friends, I have Juniper 1440 device, which have more than 10000 interfaces. Apart from this 10000 interfaces, I need to monitor only 10 to 20 interfaces only. But the selective interface is not listed in MIB browser. * Here we are receiving only 1000 entries in the output. But we have more than 10000 interfaces * We need to monitor the below selective interface. But this interface is not listed in the above output. Please share your knowledge how to monitor this selective interface. Thanks.
Importing From AD
We have just purchased SD Plus and i am in the process of configuring this, can anyone please assist and let me know how to import all of the AD users into SD+ as users, do i need to have AD Manager to do this,
CPU Utilization not monitored
I have a windows 2012 machine which I ma monitoring through WMI. I am seeing data for all parameters except for CPU Utilization. Any help on this ?
CSV export - dates are in general format
Hi team, When exporting a report to a CSV or Excel file, any date field comes through as general text and not as an Excel date. Is there a way to ensure a spreadsheet export contains dates in date format?
Can i add estimate hours to the task?
Hello - I need to add estimated hours to the task. Is it possible to do that? Regards,
SDP+ New Rich Text Editor problems
Guys, Unbelievable, it took you guys more then a year to develop a brand new 'rich text editor' en it still (excuse my language) sucks! I've started a brand new solution. I typed this from scratch with the editor (no pasting from word or any other sources thus). I didn't change to other fonts: i only used bold text and hyperlinks within the document on the editor. Numbering lists don't work (numbers simply don't appear). Bulleted lists do work fine. Text between hard enters (returns) jumps awkward.
Desktop Central report not returning proper data and scheduling
Hello, we have a report that should run every Saturday for Recently Installed Software at 02:00. It runs, but does not include data for the whole week, just that day that the report ran. It used to run for the entire week, so something changed a couple of months ago, just don’t’ know what. Also, I tried to simply recreate the report under a different name, but the scheduler will not save the date and time. We recently lost our Desktop Central admin, so I’m learning on the fly. Any help is greatly
Report showing the incident backlog for specific group
Hello team, i will really appreciate some help with generating report which shows the backlog of open incidents on specific date in the past. As example the info i need will be something like: the number of open incidents we had on 12.07.2015 for specific Group. Its a bit urgent and any help will be much appreciated!
Custom reports
I am trying to figure out how to create a report to identify hosts that are missing a certain application or running service. I can create a report to show services or applications not like X. however that shows every service on every box and creates a huge report. All i want is a machine name missing a certain application or running service. I know i can run a report to find what boxes is running X then run a report on all boxes and compare via excel but I was looking for a way to just do it in
[SOLVED] API - Post method doesn't work
Hello, still no luck using API I fill a web form according to your documentation and send queries. GET, delete methods work ok, but I can't append any data using POST or PUT. Attach 1: "Invalid operation" error Attach 2: Mandatory element account not found. But account is on its place. How does it work?
Cant start manage engine desktop central.
I can't start Manage Engine Server. I am stuck at Service Status: Starting. It stays there forever without proceeding. I need your help please!
SQL report for Backup Schedule details
Can someone provide me an MS-SQL query to output the Backup Schedule details? I'm looking for it to contain the following: Enabled/Disabled Every x days At x time WHo to notify when backup fails (email address) Backup type (database an/or File attachments) Backup Location Retain x amount of backups This would be super helpful for a dashboard I an writing. Thanks
Free Windows Health Monitor or a real time monitor
hi How I can change Refresh Interval under 5 min in Free Windows Health Monitor or a real time monitor thankes shuki shuki@eldan.co.il
MDM Best Practice
Hi, I am just looking for a bit of guidance/best practice of implementing the MDM in a live working environment. We have the both the Service Desk Plus software, OpManager and AppManager running on the 1 server within our domain. My question is, should i install the MDM on the same server? Or would it be better practice to build a new server, put it in the DMZ and install MDM on this, seen as devices will need to contact the MDM server from the outside world? Are there any potential issues with doing
Customise the yellow "summary" box in the Request screen?
Hi, I am looking for a way to flag VIP users in the system. I was wondering is it possible to edit the fields that are displayed in the yellow "summary" box in the request screen so that I can add the "user type" field? Thanks in advance. Ruth
Solution "Last Updated On" Time Gets Updated When Solutions Are Viewed
After upgrading from 9.0 build 9016 to build 9048, I noticed the 'Last Updated On' of solution shows the timestamp of when the page is opened. This only occurs to solutions which have never been updated in build 9016, or the ones with '-1' in the 'Last Updated On' column. 'Last Update On' is set to now() the first time such a solution is viewed, and it stays to that time until someone really modifies the solution. It used to show the same time for 'Last Update On' and 'Created On' when the solution
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