LEE OPMANAGER DONT DETECT INTERFACES
Our company is currently evaluating OpManager Large Enterprise Edition 11600, as we feel we have reached the limits of what our OpManager Essential Edition can offer us. I have installed LEE with an evaluation license, but when i tried to scan a switch opmanager LEE dont recognize the interfaces while opmanager ssencial to discovery teh same switch it detect all interfaces there are any restriction for LEE opmanager
Monitor Linux VM Disk Space
We have a Linux machine that is currently being used as a mount point for another server. This server does nightly backups of our ERP system, and I was wondering if it was possible to set up a monitor via SNMP to monitor the available free space on the machine and make sure it doesn't get too small. Currently, we're running it Hyper-v on Server 2012 R2. The Linux VM itself is Red Hat 6.6. Whenever I try and add a performance monitor, however, I get the below message. Please check whether the device
Ability to copy a ticket?
I wanted to see if there was the ability to duplicate a current ticket. Sometimes we get a few users that need the same hardware but they need to be opened on separate tickets for billing purposes. Is there a way to create a single ticket and duplicate it?
Trying to Add Network Shared Printer Configuration
I have been trying to add a shared network configuration and it appears that the Desktop Central server is not seeing most of the print queues that are published in the network. Is there a way to troubleshoot why these printers aren't showing up in the configuration?
Assign Due Date after Approval
Hi guys, Anyone have any idea how to allow the due date be assigned after the request has been approved instead of upon creation of the request. Thanks in advance for your help!
enable port 443
Trying to enable port 443 for Servicedesk Plus - MSP software. It keeps coming back with Access denied when using the changeWebServerPort.bat 443 https command line. Software seems to only want to run in port 80. See attached file for issue Is it possible to run the software with port 443 under IIS? Thanks
SQL 2012/14 AlwaysOn Availability Groups for failover/HA
Hello, Has anyone used SQL server AlwaysOn AG for ServiceDeskPlus-MSP? I would like to install 2 front end servers behind a load balancer that both connect to the listener IP address of the AG. Will the software support two front end servers in this kind of configuration? Any other thoughts/ideas are welcomed. Thanks, Trent
ADD Custom Filed In Requester Details
Hi Dears Is there any way to add some custom filed in the Requester Details.I need add Product name to filter assets of user that are showing me. how i can do it? Thanx a lot
Firewall ports required for EventLog Analyzer
Good morning, I'm attempting to use EventLog Analyzer to collect logs from systems that are separated from the server I'm using by a very tightly configured firewall. Obviously, out of the box (using the demo) I'm unable to collect data and cannot determine from the pdf I downloaded what ports I'm required to have open on the firewall to allow the EventLog Analyzer to successfully collect data from the systems. What logs specifically are required to be open on a firewall to collect data using the
File Monitoring
Can use File monitoring to monitor a folder access .Or I will have to individual manage every file on the folder . So different templates need to be created to monitor the files. Regards Manish
File Monitoring
Can use File monitoring to monitor a folder access .Or I will have to individual manage every file on the folder . So different templates need to be created to monitor the files. Regards Manish
End User Landing Page Changes
Is it possible to change the colour of "Report an Issue" on the main landing page for the user? We are looking to change it from a blue to a red. EDIT: I still have had no responses in the forums or from ManageEngine. I was able to edit the colours but it required an awful lot of digging. It required the CSS file 'sdstyle.css' located in the "C:\ManageEngine\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\style" folder to be edited.
When CC user reply to an email
Hi, I have just implemented Manage Engine, and would like a small clarification on an issue. When a technician replies to a requester and a requester who is CC (not the original requester) a new ticket is created. Can't the conversation keep on going under the same ticket? As this would be an issue if every time a CC user replies in the conversation a new ticket is created. Am I missing a setting? Thanks and Regards Daniel
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You receive the error when the server is trying to setup a secure connection and due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please replace the cipher in the SSL connector to fix it. Please edit the Server.xml file located in the "<Installation directory>\ManageEngine\ADManager Plus\conf\" and replace the given ciphers ciphers= "
Resolving ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45
Hi, You will receive the error when the server is trying to setup a secure connection but due to a disastrous mis-configuration, the connection wouldn’t be secure. As of Chrome version 45, this error message is triggered if the SSL/TLS handshake attempts to use a public key smaller than 1024 bits. Please edit the Server.xml file from the "<Installation directory>\ManageEngine\AD360\conf\" and add the given chipers ciphers= " TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA
Edit Password Policy hangs
Hello, I am trying to edit the password policy on a custom policy I've created. When trying to add characters to the "Characters not allowed" field it seems to hang when I try to save the policy using certain characters (<>: for example). Are certain characters not allowed in this field?
Include Computer Description In CI Details
Is it possible to include the "Computer Description" field (found in the System Properties of the computer by the computer name) in the in information that is imported with the ServiceDesk Plus Agent?
SSL Issues in Chrome Version 45.0.2454.85
Dear Customer, We are getting ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome version 45. its because of the weak cipher (lesser than 1024-bit). Refer : https://www.chromium.org/administrators/err_ssl_weak_server_ephemeral_dh_key We need to replace the cipher to make it work (as shown below). Edit the Server.xml file from the "<Installation directory>\ManageEngine\ADSelfService Plus\conf\" ( replace the given chipers) ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA"
Exchange Reporter Plus Build 5100 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5100 ! Below are the new features, enhancements and bug fix included in 5100. New Features: Exchange Monitoring - Performs monitoring across the three key components of the Exchange environment viz. Exchange Server, Database Availability Group (DAG) and Exchange Database and provides reports on related data. Exchange Server Monitoring - Displays monitoring information for each Exchange Role. The cluster is segregated
Computers without specific software starts with specific word & comp name
I need a query report that shows computers without specific software, starts with "Secure" word (ex:SecureDoc). The result should only shows computer name end with NB (ex: ComputerNB). Columns required: - Computer Name - Software Name - Software Version. Thanks.
Reporting specifically around SDP Technicians
I'd like a host of reporting strictly around SDP technicians. Ex. Technician List; Creation date/time, deletion date/time, modification date/time. List of Technicians with certain roles. List of technicians with change rights List of technicians who are project admins. etc. Thanks, Adam
User Creation Template Question
On the Exchange tab of the User Creation Template can I hide line in the attachment? I have two different templates with different defaults for "Mailbox Enabled User" & "Mail enabled user". If they change to a different mail type without changing templates it has non-desirable results.
Inactive computers - last user loged in
Would be a great if we could have "Last User logged in" as we have "Last Login time" on this report Regards Michael
Auditing for SDP Administrator Changes
I would like to see additional reporting just around technician creation, granting and removing of technician permissions, and other types of events in SDP. Thanks, Adam
Did You Know - Multi-factor Authentication Techniques in ADSelfService Plus
In this week’s did you know series, we will look in to the various multi-factor authentication techniques available in ADSelfService Plus. Why Multi -factor Authentication? Even a simple action such as a self-service password reset has the potential to expose your Active Directory to hackers. To mitigate such security risks, ADSelfService Plus verifies users’ identities using two or more factors of authentication as opposed to a single-factor of authentication . Various Authentication Techniques
Introducing all new SharePoint Manager Plus!
Hi All, We’re all excited to announce the release of SharePoint Manager Plus - the new web-based SharePoint reporting, auditing, and management tool from ManageEngine. SharePoint Manager Plus is pretty easy to install, has no server side agent installations, can be deployed and configured in minutes. It starts collecting and presenting the data from both on-premise and Office 365 servers immediately after configuration. This tool provides a comprehensive view of both on-premise servers and Office
Fortigate / FA VPN user names
Hello I am having a problem with Fortigate 100D / Firewall Analyser logs for VPN. It shows hosts but it doesn't show user names. they are all "unknown" to Firewall Analyzer This is the log example I have: <189>date=2015-09-03 time=11:30:41 devname=FGT-1 devid=FG100D3G14803136 logid=0000000013 type=traffic subtype=forward level=notice vd=root srcip=192.168.111.29 srcport=61627 srcintf="port1" dstip=10.23.18.74 dstport=50100 dstintf="man-vpn-sap-ph1" poluuid=316d527c-c6a9-51e4-c42c-b93e17e96655 sessionid=71375901
eventlog.out File growing until ELA crash
We have an eventlog.out file in ManageEngine\EventLog\Logs\ that is growing to 20 GB in a single day until HDD capacity is reached and the collector shuts down. What can we do to fix this? I read a previous article that says changing the log type from a 3 to a 2 in the BAT file can help (circa 2009) and ours is already in this mode. Is there a fix for this?
ADSelfService Plus Report?
Is there a way to pull field values for all users registered in ADSelfService Plus? I would like to run a report to view everyone's phone numbers. Thanks in advance,
How AD Self Service Plus works with AD
Hi , I need information about ManageEngine ad selfservice plus. How it works with AD server. How AD selfservice communicate with AD server in the backend. How do i trust AD self service before implement in network? Regards, Tejas
Fetching emails with blank subject line
I have noticed that if a requester sends an email with no subject line, ServiceDesk Plus creates the subject "Not Provided" when it fetches the email. As this may be confusing when we reply to the requester, I wanted to change it to "Subject left blank". So, I created a Request Template with this in the subject, and then created a business rule saying to use that template whenever a subject line is blank. When I try to save the business rule, I get the error in the attached. Is the rule having trouble
User getting two emails when ticket is resolved
Hi When a tech resolves a request and changes the status to resolved for some reason the user is getting 2 emails. 1) the request has been resolved 2) the request has been updated The second email shouldnt be triggered and its really confusing our users. Please advise ASAP. Thank you
Edit task via API
Hello. I have a problem with API and tasks. I want to change group and title of task via script in powershell. Original task: title: "Old task name" group: "servicedesk" description: " Line one Line two" API query: https://sdsrv/sdpapiv2/tasks/79719?TECHNICIAN_KEY=TECH_KEY&INPUT_DATA={ "task": { "title": "Task name", "group: "SRV ADM GROUP" } } After query I have (in SDP task): title: "Task name" group: "SRV ADM GROUP" description: "Line one
The "Forward Solution" Feature in SDP
Hello, We are trialling ManageEngine SDP and we have come to notice that when a user forwards a solution to another person, the email appears to be from the 'Reply-To' address configured in the Outgoing mail settings. The content of the solution in the 'Forward Solution' window is completely editable, meaning anyone with the lowest permissions (SD Guest) can use this platform to remove the solution from the email body and send any email appearing to be SDP Pro, or in our case, we make SDP Pro appear
Upgrade - where are the instructions?
Hi, I believe I have version 8.1.0 of ServiceDesk Plus: Where I will find the instructions how can I uprade to the lastest build. And how to check my build -> on the above screen I believe there is only version.
OPManager Graphs data issue.
Dears I have a problem with graph data, when i am asking for a traffic report within 30 days, i got my needed data correctly as showing in the first photo below. The problem happened when i am generating a report for more than 30 days, i got a wrong data especially 95% value as showing in the second photo below. i need your kind help on this issue. Thanks.
DesktopCentral doesn't start
Hello, I just installed the DesktopCentral free version on a clean Win10 machine. The service fails to start, the attached log seems to indicate a problem with the database. Could anybody advise on what the problem could be?
WIRELESS SOLECTEK_SKYWAY 7000 - DEVICE TEMPLATES
Dear Sirs. we have about 15 wireless link implemented with radio manufacturer by SOLECTEK model: SKYWAY 7000. We are using OPManager version 10.0 and at device templates we can not find the manufacturer: SOLECTEK neither model SKYWAY 7000. can somebody tell us if at present there is a device template for this wireless equipment and if you can send them to us, please?. attentively.
Subjet line configured read only?
Can the "Subject" line in the various Service Request and Incident templates be configured as read only? Using SDP 9038 & SQL Server 2008 R2. Thx
Problem OP with SD plus MSP
Hello team I have a problem with using Op manager 11400 with sd plus msp 8306, Integrate OpManager with ServiceDesk Plus get this error Unable to connect SDP. Error message from SDP : No such user is available in specified DOMAIN what is the problem ? thank a lot
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