Windows Server 2012 - Page File Usage - SNMP
Hello everyone I've been attempting to read the Page File Usage using SNMP within OpManager with no success so far. None of the OID's within the default MiB's seem to correspond to the Page File usage. I've unsuccessfully tried using the Hostmib.mib generated by the server and had the same issue. I've tried using a few OID's I've found within different support threads but also no luck with those. Any ideas other than resorting to WMI or using scripts to do the same job? (Kind of want to leave those
"Error # The RPC server is unavailable." when adding windows services monitor
I get this error "Error # The RPC server is unavailable." when trying to add windows services monitors. I am only having this problem with one server, and I don't have an issue when testing credentials. I also did not have an issue adding a process monitor for this server.
External snmp sensor (probe)
Hi, is there a step by step guide on how to install / configure external snmp probes to OpManager ? I am trying to setup ServersCheck SensorGateway, which I have the mib file for. I am expecting to see charts as well as values.
Asset Module improvments
Wake On Lan support for Asset scanning: This feature seems to be missing within the SDP application. Because this is missing, numerous failure to scans appear daily requiring a manual scan to be completed for current information. Basic funstionality would be to ping the system before attempting scheduled scan and if there is no answer, send the WOL packet flagging to retry scanning of the system after scheduled scan is completed (end of list reached). We currently have this feature in Spiceworks.
Netflow plugin cannot upgrade to new version
Hi, I have opmanager plus the netflow plugin installed. I have a problem when tried to upgrade Netflow Plugin into new version. when I used updatemanager.bat, found error message : "Could not find the main class: com.adventnet.tools.update.installer.UpdateManager. Program will exit." Detail version : 1. Opmanager version 11500 2. Netflow Plugin version 9861 How do I fix this problem. Can anyone help me. regards,
OpManager - SuperMicro - Netscaler
I have a Netscaler 8005 MPX, which is a Super Micro re-branded box. Configuring the LOM snmp and traps to send to OpManager. I have also installed the SMT MIB from SuperMicro. I can't see anything from the device in OpManager (SNMP doesn't appear to be working). I also can't receive traps. I can receive traps to the SuperMicro IPMI view tool. But when I point it at OpManager the traps aren't received. I also configured the IPMI address on the device in OpManager. I also can't walk the device
Is Mail fetching running as a Windows services?
I like to monitor when Mail fetching stopped ,so I can get alert about it. SC+ is running on Windows. Is it running as a Windows service?
Can't start OpManager on web browser.
Hi everyone. I can't start opManager when using on web but when i check service in windows this opManager STARTED. So, can you help me fix this ? and if don't fix this, hope can you guide me backup data config opmange do then i can install it and can restort config. Thank and best ragards ! This is infor in log fie name startout.log Thu Aug 27 10:03:13 ICT 2015 : Useage : java ProductStarter <Process name> <relative path of conf file from 'product.home' system property> Thu Aug 27 10:03:13 ICT 2015
Cannot start Service Desk
After a Java update on the server running Servicedesk, the wrapper.exe is giving this error in logs and the service will not start. Any help would be appreciated. STATUS | wrapper | 2015/09/01 13:13:57 | --> Wrapper Started as Service STATUS | wrapper | 2015/09/01 13:13:57 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2015/09/01 13:13:57 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2015/09/01 13:13:57 | http://wrapper.tanukisoftware.com
Is summary row in a Query Report possible?
I have a Query Report that gives statistics by technician. Is there a way to add a summary line at the bottom, like this: Task Hours Request Hours Total Hours Response SLA Met % Resolution SLA Met % Number of Requests Last Resolved Last Week Cher 1 11 12 77 77 13 Sting 16 5 21 90 95 20 Teller 1 8 10 75 88 32 SUMMARY 18 24 43 79 87 65 I'm using MSSQL. I think I could use a UNION (with a name such that is it sorted to the bottom) but is there a better way? Thanks, Tom.
Ability to copy report profiles
Would be very handy when creating many profiles.
ADAudit Plus
hello we are using some of your products. now we are interested in ADAudit Plus , we need to see some reports from ADAudit Plus and we would like to know how many server , example : AD, EXCHAGE , File server and Hyper V , VMware are supported with enterprise , is there any limitation of User machine etc. how much does it cost , and what will be the cost for support,
Copying Report Profiles
I have 100 admin accounts that I need to create an alert on. I basically need to create an e-mail alert to send the user an e-mail when more that 10 failed logons for their admin account occurs in 30 mins. Each user has a normal account and an admin privileged account. The only way I can see to do this is to create a report profile for each user that contains all failed logon events filtered for that user. I can then create an alert profile based on that. Essentially the report profile is the same
Restrict solutions to certain groups of technicians
Can we restrict certain solutions and/or solution topics to different groups internally? Use case. We have many people who are technicians for different services that we deliver. We don't want technician group A to see the solutions for technician group B since they relate to different products. Additionally, we are using Servicedesk for our internal helpdesk as well. We have solutions for our sysadmin group that we don't want any other technician groups to see. Is this possible?
Rebuilding Traffic Analysis Graphs
Hi, I have a problem our client is using Netflow Analyzer and has tasked us to rebuild some of the reports. We are having a problem finding the tables from which the Traffic Analysis reports are based. We have looked everywhere in the DB but no luck. Can someone please help but listing the tables I need to check? I have attached a sample report that I'm struggling with, it's called The Top 10 switches by difference in avg utilization.
Traffic Analysis Data from Netflow Analyzer
Hi I have a problem, our client uses Netflow Analyzer I'm not sure which version but the problem is that we are trying to rebuild the Traffic Analysis Reports eg. Top 10 switches by difference in average utilization but we are struggling to find where the data is sitting in the database. I've attached a sample report below.
Ransomware
Any idea to use desktop central to change desktop configuration to add layer of protection against ransomware?
Plugin: Network Configure Management can't detect device in OpManager Database. Error when use SSH backup configure
Dear Support, Now my system have some issue, please show me way to fit it 1) IP addresses of devices can’t be detected in NCM plug-in, even though those devices are added and defined in OpManager. ( Device : Cisco ASA5520, HP Switch) 2) I use Telnet to backup Cisco devices successfully, but there is an error when I use SSH to backup HP devices. Moreover, my group wants to move all protocols to SSH for backup process. Can you let us know meet ability of this requirement? ( Device :
ITIL/SDP question: How do you recommend handling requests that are lengthy by nature or dependent on another process?
Hello, I am looking for any input on how to handle requests that are lengthy by nature or dependent on another process. My users are asking for an SLA status of "Project" or something similar with no due date. I'm not entirely comfortable with this option. I've added Status values of "Associated to Change" and "Associated to Problem" so that the SLA timer stops on those guys. Here's our scenarios: 1.) An issue is identified with our patient management system that requires a software patch from the
Device Expert not working with Chrome browser
Hello, we are running Device Expert: Version : 5.9.6 Build Number : 5960 Using Chrome the links to main objects work, Home, inventory etc, but the links any objects on these pages do not work. This is universal across all my Chrome users who are running several versions of Chrome so I think it is something in DE. All links work in IE and Firefox. Was wondering if anyone else had seen this and if so, is there a fix?
application format
the appointment of an application for a specialist formatting lost body applications or missing spaces in the text as an example: received a letter of application to SD SELECT [project_Code1C] + '-' + [r].[id] [Report_ID] , [pr].[project_Code1C] [Project_code] , [r].[Name] [Name] , [rai].[workTypeName] [WorkType] , [rai].[typeReportName] [TypeReport] , [obj].[codeValue]
API Client on 11600
Anyone else lost the API client after upgrading to 11600? I just get a screen with a plant on it with OpManager text in the middle.
Manually restart windows service remotely
Hi All, Brief description of my problem: I have a third party application installed on a remote client network. This application stops responding sometimes, to fix it i need to restart a windows service. Please note that the application is down here and the service will still be in "Running" status. Currently, there are options in OpManager to restart the service or server as an action when the service stops responding. So can i manually restart windows service? Or can OpManager restart window service
Request merge notification
Is it possible in anyway that when two request are merged, that the requester and the assigned techincian receives a notification? We came across this problem when an admin merged two request. But the technician wasn't aware of a change in the request. therefore was still waiting on feedback from the requester Thanks Alex
UCS devices
Hi, i install Opmanager and add my devices. now opmanager show "Your current license does not allow to monitor UCS devices.You can either remove the UCS devices you do not want to monitor here, or procure a new license.Remaining devices will be deleted" but i have no any UCS device! when i login , it show a page with License Activation Details title, that allow remove UCS device, but no device is available!!!. what is the problem?
Please share with me RICOH device Templates
Hi to all, some one know or already have some device templates for RICOH printers ?, I need URGENT help I don't find the way to do it , please help me ASAP. I will appreciate your help.
Verify Password Unreliable
The verify password function is proving to be incredibly un reliable. It works one minute and then it doesn't work. It will work for some account in a resource and not for others. This is becoming quite frustrating. I'm trying to document how our password admins should be adding resources, testing and resetting passwords and one minute it is fine and everything works then randomly it stops. For example I added a windows resource and the local administrator account and force a password reset
Request Approvals
I have the case when certain requests require approvals. I don't want to leave it to the technician to ask for the approvals instead for certain requests categories, I want the initiator of the request to be prompted to get approvals or at least the request get automatically transfered to the requestor superior. Once approved, the technician can see the request. Is that possible and how? Thanks Ramzi
Change Status notifications
Hey, Yesterday we upgraded to the newest version of servicedesk+. When I set a Change to close - completed I get a status notification. As seen in the screenshot below it will not show everything. I use Google Chrome as browser. kind regards, Jordi van oosterbosch
Custom script template with powershell and sqlplus
hi, Tried the following in the Powershell console and it works: $sqlQuery = get-content "D:\Scripts\sqlquery.txt"; $tnsalias = "tnsalias"; $username = "username"; $password = "password"; $sqlOutput = $sqlQuery | sqlplus -silent $username/$password@$tnsalias; Tried the same with Opmanager and failed: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd"> <properties> <entry key="thresholdEnabled">false</entry> <entry key="executeFrom">0</entry>
Delete asset after computer object is removed from AD
Hi all Is it possible to delete a computer asset in SDP on next windows domain scan if an asset no longer exist in AD? Ronnie
Java eating up memory
We have recently updated to the latest version of manage engine service desk plus and not anytime it is running the java takes up all the memory and we can't even log into the server. Are there java settings that need to be done?
Tabular report
Hi, i need to produce a report in tabular format of alarms in a period for a group or for single monitor. Similar to list of alarm at the bottom of the page "Alarm history" of a monitor. With date/time and message, very simple. I search between the reports without success. And i must use copy and paste of alarm history but is a big job every time. Thanks in advance.
App manager Oracle 12c
Hi I can créate a monitor to a 11g database but I receive the following message trying to connect to a 12c database ORA-28040: No matching authentication protocol I tried by adding the following lines to my sqlnet file without any luck: SQLNET.ALLOWED_LOGON_VERSION_SERVER=8 SQLNET.ALLOWED_LOGON_VERSION_client=8 Any idea?
Single Sign On from Service Desk Plus to AD Manager Plus?
Is it possible to retain the logged-in session from Service Desk Plus when using the "Jump To" feature to connect to AD Manager Plus? This would be useful as the same technician login accounts from our Service Desk Plus environment are going to be used in the AD Manager Plus environment. Also is it possible to change the default login domain from AD Manager Plus to instead login to our Active Directory domain? Thanks for any tips! Regards Ben
Integration with AD
Integration with AD is not working. I was able to import all user from my domain but once I try to log in and choose the domain, it is not working. Any idea?
Java eating up memory
We are running the latest version of java and the latest version of manage engine service desk plus Build 9.1 version 9106 The java memory usage just continues to grow. However if I shutdown the service desk it completely goes away.
Ability to add additional dashboards
Good day, Please add the ability to add additional dashboards in SDP. Kind regards Renier
Can I Prevent requestors from selecting Assets from a site that they do not belong to?
The Asset selector on an Incident Template allows the requestors to view and select an Asset from any Sites. (this is part of the 'Requestors' details ). This means, a requestor associated with the London site, is able to see (and select) all the assets in Service Desk plus – including assets assigned to a different site (e.g. Tokyo). The form defaults to my requestors site (eg London) - but I don't appear to be able to hide other sites - or even hide the asset selector? Is there a way to prevent
MSSQL Tuning for Netflow / Opmanager
Hi, Is there any sort of document or guide on configuring and tuning MSSQL for use as NFA / Opmanager Database? A lot of the install guides I have seen simply say 'Install MSSQL and use as the database'. For example, I have seen the 'Java Tuning' guide, something along those lines for MSSQL would be handy. Thanks
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