is subscription based pricing available ?
Hi, Is there an option of subscription based pricing for "network configuration manager" tool ?
Is there any way to set a field in a service request template to be read only?
I created a custom field called Service Name and default it to the name of the service in the template for each service. I use this field for reporting and request filtering. But I see that occasionally someone will edit the text in this field, which I don't want them to do. Is there some way to define a field to be read only, it can't be edited?
Issue with search option
Hello, When I make a search using subject, the SD just return requests until April/17/2015, recently request does not return. For example: But I have request newer
Destination OU in CSV?
Is it possible to specify a destination OU in the CSV file during a bulk import?
Import users from AD - duplicate entry
We have problem with importing users from AD. We have users in our SD DB. When we want to update users (requesters -> import) we have (in serverout): Violation of UNIQUE KEY constraint 'CIRelationships_UK'. Cannot insert duplicate key in object 'dbo.CIRelationships'. The duplicate key value is (9145, 37043).| About 200 errors while importing.
ADManager Plus - Error while creating mailbox
Hi Team, At the time of user account creation using AD Manager Plus, I received an error stating " Only legacy mailbox is created, Could not connect to the Exchange Server. Click here to troubleshoot." The user account has been created successfully however there is no Mailbox created. Post which, I attempted to create user mailbox using the option " Create/Archive User Mailboxes " but then received an error stating " System.Management.Automation.RemoteException: This task does not support recipients
Blank Resolutions
I noticed today after I had edited my default Incident Template, any new request already has a resolution. This resolution is always blank. I think it has something to do with the request template but I am not sure where to start with this. Has anyone else experienced this or does anyone else no how to remove it?
Overdue Violations
Hi, Trying to understand how the 'Overdue' violations are reported. We have two main SLAs we report on; 1 - First Response 2 - Resolved On Time If the call is with Technician 1, and the first response SLA is missed, it records in the call history. Say the call is passed to Technician 2 after the first response SLA is missed and technician 2 closes the request, then on the report we run monthly, shows the violation against Technician 2, which is incorrect as the violation occurs when the call is with
Desktop Central 9 Post-deployment activity script not executing properly
I am using the software deployment feature of desktop central 9 to deploy a software MSI package. The software itself installs without issue through Desktop Central but I have a script set to run in my post deployment activity that is not working as intended. The script is supposed to launch the program after it has been installed. If I run the script from the local computer or even the network share myself it opens the program as intended but when it is executed through Desktop Central it does not.
Desktop Central 9 Post-deployment activity script not executing properly
I am using the software deployment feature of desktop central 9 to deploy a software MSI package. The software itself installs without issue through Desktop Central but I have a script set to run in my post deployment activity that is not working as intended. The script is supposed to launch the program after it has been installed. If I run the script from the local computer or even the network share myself it opens the program as intended but when it is executed through Desktop Central it does not.
More than one repository
Hello, I am fairly new to Desktop Central. I have 2 domains and the agents are properly talking to them. I currently have a software repository working on one domain. I would like a separate one for the other. I see the option to pick the path but it doesn't seem like I can pick more than one. Could anyone guide me through the correct steps? Thanks
Amend ownership of scheduled reports
When I create scheduled reports, other administrators are not able to see them, edit them or stop them. This is a pain for clients for whom I have set up scheduled reports and their requirements change over time as they mature. Am I missing something? James Gander Gander Service Management IT Operations and Service Management Consultancy
Automated Deployment configuration reporting 'not scanned'
Hi, I've been using the automated deployment for some time now and its been working, for the most part, okay. That is until recently when the patch database lost sync with manage engine (our ISP blocked our NTP server for reasons known only to them... which through our server times out of whack). After fixing that issue, I went back to leaving our automated deployment to run but I soon found that when I added new machines to the deployment configuration, they where being ignored so I deleted that
Fetch Mail Process Stops
We recently upgraded ServiceDesk Plus to 9.1 Build 9105. Since doing the upgrade, the fetch mail process will just stop for no apparent reason. Once you restart it, it may stop again in a hour, a couple of days or anywhere in between. Nothing has changed in our email server (Exchange 2010) or network. Is anyone else seeing this issue? Thank you, Carey Durbin Corporate Information Technologies Manager Bridgestone APM Co.
Difference between visions
Hello, I got a problem. The form fields are showed full filled only in "User vision". for support team members the fields are blank as show ed in the pictures User vision: Support team member vision:
Problem while downloading the patch from the server with error : 404
I get this error when I am trying to install patches on PC's I cant find out what this means no help for 404 error code
Patch Tuesday update for August- 2015
Hi Team Greetings from Desktop Central Technical Support. Here is a Patch Tuesday quick update for August, 2015. New Security Bulletins : Cumulative Security Update for Internet Explorer (3082442) - Supported Vulnerabilities in Microsoft Graphics Component Could Allow Remote Code Execution (3078662) - Supported Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3080790) - Supported Vulnerabilities in RDP Could Allow Remote Code Execution (3080348) - Supported Vulnerability in
User Management Service Catalog Issues
I have been tasked with re-vamping our new hire forms now that we have MESD+. I found the Service Catalog and was very grateful to find the User Management section. I immediately found the new hire form and edited it to fit our specific needs. I found the workflow and added an approver and feel like I'm on the right track now but I have an issue. We want tickets or tasks to open once the request has been approved based on the results of certain fields in the form. We're a SOX compliant company
Java update, process busy
When deploying the latest Java patches, a lot of clients indicated they were unable to update because the process was busy even after restart with no one logged in.
Scanning Hyper-V hosts
Hi SDP Team, If i scan my Hyper-V host with domain admin credentials, shouldn't it list all my hyper-v virtual machines also automatically upon scanning the host? In my case the host is scanned succesfully, but none of the vm's get listed. Offcourse i can add them in manually. With regards, Sven
Asset Management Queries and Enhancements
1. How the delta scan works in ServiceDesk Plus agent ? 2. In Scanned software the manufacturer details are not normalized. Please see the screen shot below 3. How software licensing works under these circumstances? 4. Are there plans to have a universal agent for both Desktop Central and ServiceDesk Plus ? 5. Any tentative date on barcode scan in ServiceDesk Plus
Servicedesk technician not receiving all e-mails
Hi. We have 4 technicians with similar roles and rights. When a new request is created, email notifications flow should follow the rules below: All techicians receive a notification that a new request has been created (this works OK) All techicians belonging to a group receive a notification, when the request is assigned to that group (this works for all, but one technician) A technician receives a notification when a new request has been assigned to him (this works OK) Ok, so in a working scenario
Auto Assigining Technician After Requests Being Unpicked for X Hours
We are team of small groups (10 support members) and usually tickets are picked within a reasonable time. Yet, occasionally, tickets are left unpicked and I have set the ServiceDesk Plus to send notification to the group, but this does not guarantee the ticket pickup. So, instead of the notification mail, I would like the SDP to assign a technician automatically when a ticket left unpicked for a certain time. Let me know if this is already available. Thank you.
Windows OpManger SSH script
I want to create a script that we can execute when a VPN connection stalls. We monitor remote devices via VPN via their private IP, we have the public IP defined in the notes of the device as " Static WAN IP" Here is what I'd like to do. 1: On a missed poll I'd like to ping the private IP that is the primary IP of the device in OpManger 2: If that fails Ping the Static WAN IP we have defined in the notes 3: If that is successful then ssh to the VPN concentrator and clear the IKEV1 session using
Possible to run systernals autologon as PW reset listener
Hi, is it possible to use systernal's autologon.exe cmd line to update the oldPW with the new PW with something like ( Autologon.exe %ACCOUNT_NAME% %RESOURCE_NAME% %PASSWORD%) ? Does it need to be inside a script to run? Any ideas or examples would be appreciated!
Need help on a report for tracking asset receipts
Good Morning, Our internal Audit team has asked for a report that does the following: "A report should be developed showing assets received and the names of the Technicians receiving those assets" We are currently on SDP v 9.0_9039 using MSSQL. Any help is appreciated.
Report Support Rep query
Hi all, I've been trying to get this down pat and can't quite grasp it - I'd like to run a report which will provide me with a listing of the support reps, their number of opened and closed tickets for the month and there total number of tickets remaining open at the time of the report. Any assistance would be greatly appreciated :-) Cheers!
Graphs on custom widgets get squashed when there are a lot of technicians listed
Good day, Graphs on custom widgets get squashed when there are a lot of technicians listed. Please fix this. (Please see attached) Kind regards Renier
Remove input keys buffering
Hi, I am new to PMP and noticed that whenever I open an ssh connection to a server my inputs are buffered then dumped on the screen. Is there a way to remove this feature? the delay is really annoying especially when you have some good amount of commands to run. Thank you, Elie
Mail Fetching problem
Hi, I am having problem fetching emails from exchange 2010 pop3, suddenly servicedisk starts fetching emails as request but without mail body and it does not delete the fetched mail from the mail inbox so it always adds the same email as request and without email body, I am forced to delete the email from inbox manually and then the same problem happens with the other email in the inbox, I read the Serverout log file and there is something on the log that says: Problem in process mail content java.io.IOException:
One technician we can't modify the Roles assignment - Its not available to make changes
Hello, One of the technician we can't modify the Roles assignment. Its not even available as a selection to change. Also, the selection box to change it back to Requester is also not available. How to do I fix this?
Problem with Upgrade PMP from 7101 to 7500 im getting an error saying Error Occured... Uninstalling
Hi, when im trying to Upgrade PMP from 7101 to 7500 im getting an error saying Error Occured... Uninstalling. Looking in updatemgrlog i see: [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Data directory change permission steps skipped [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed [com.adventnet.persistence.PersistenceInitializer] [INFO] : Reading .\conf\database_params.conf [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed [com.adventnet.ds.DefaultDataSourcePlugIn]
PMP : Passwords are not shown in all views
Hi, i have a resource with a couple of accounts below. in the view "all my passwords" some accounts can be edited and some not, also for some i see the password when i click on ***** for some not. I am the owner if the resource and all privilegs are set. the same item, i can't access under all my passwords, is shown and accessable when i search for it or if i put it in my favorites. Why does it work in one view but not the other ? Anyone who has the same problem/error ? Regards, Alex
Windows agent can not start
Dear all, My PMP server is installed in Linux .When I install the PMP agant in the Windows server .The PMP agent can not startup .Below is the log : PMPAgent.log PMP Logs: Agent started PMP Logs: Agent started PMP Logs: Agent started PMP Logs: Agent started I have also installed the ServerCer.cer in the Windows server .When I try to start the service in the Windows services tap ,below error is showed : error 1067 : the process terminated unexpectedly . Below is the agant.conf : ServerName=localhost.localdomain
Audit
I want to audit my firewall but I don't know how to manipulate the firewall analyzer any hep? thank you
ADSelfService Enroll.hta
What permissions it should have an account to download it to ADSelfService Enroll.hta to SYSVOL, where it is described in the documentation?
How to migrate from MySQL to PostgreSQL?
Hi, As I don't find it, is it possible to have the procedure to migrate from MySQL to PostgreSQL for DesktopCentral? Thanks, Sylvain.
Remove ability to close a request with a blank resolution
Good day, Currently one is able to close a request with a blank posted resolution. Please resolve this. Kind regards Renier
Report query average timespent on request
Hi I am using SQL 2008 R2 as our SCP DB. I have a SQL query working in SQL but not in SCP. Here is the SQL query. select GroupName , Count ( WorkID ) "No. of Tickets" , ( select CONVERT ( varchar , DATEADD ( ms , AVG ( ElapsedTime ), 0 ), 108 )) "Average Elapsed Time" From ( SELECT queue . QUEUENAME "GroupName" , wo . WORKORDERID "WorkID" , wo . TIMESPENTONREQ "ElapsedTime" , wo . COMPLETEDTIME "Completed Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo . WORKORDERID = wos . WORKORDERID
Service Request spawning multiple work orders
Is it possible to configure a workflow in the service catalog to spawn multiple work orders. Example. I have a form configured for our HR department to fill out whenever there is a new employee coming in. When they submit that form is it possible to have it spawn multiple requests. 1 for AD Account Creation for access management group 1 for E-Mail creation for exchange group 1 for telephone assignment and install for Telecom group etc. I know other applications I have used have this ability.
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