Request merge notification
Is it possible in anyway that when two request are merged, that the requester and the assigned techincian receives a notification?
We came across this problem when an admin merged two request. But the technician wasn't aware of a change in the request. therefore was still waiting on feedback from the requester
Thanks
Alex
We came across this problem when an admin merged two request. But the technician wasn't aware of a change in the request. therefore was still waiting on feedback from the requester
Thanks
Alex
Topic Participants
ServiceDesk Plus
Evan Burrows
Juan Manuel
Nesterov Sergey