Moved and deleted reports
Hi all, Apologies if this seems obvious but I am relatively new to AD Audit plus. I am trying to track down what happened to a lot of files that have disappeared. When running a server based report for both files deleted and files moved I get the same results. Does this mean they have simply been deleted? The moved files report is simply because they have been moved but never actually placed elsewhere? I haven't found any records to say the files have been created elsewhere. Thanks for any help.
Only 1 SSID is visible in Netflow version 11.5, 3 SSID from WLC being enabled.
Hi ManageEngine, As we are testing with the beta release for version11.5, we can now see flows coming in but only for 1 SSID in which we enabled 3 SSID for monitoring, Appreciate any feedback coming from you. Thanks, Ryan P.
One user who is a technician isn't showing up as a requestor
This prevents us from being able to cc him when replying to requests he needs to be notified of. He shows up in the database properly: user_id | first_name | name | status | ciid | technicianid | ciid | ciid ---------+----------------+--------------------+--------+------+--------------+------+------ 505 | Last, First | redactedname | ACTIVE | 588 | 505 | | 588
URGENT PLEASE HELP : Unable to add windows server
Hi, I was successfully able to add some windows server for monitoring, however, 2 of my servers are coming under unknown category. These 2 servers are restricted and are in different subnet. I have my NOC team opened port 135 and 445 for WMI, but still I'm unable to add these servers in OP manager. FYI: I can ping, telnet these servers from the monitoring server. Please help me out with this.
SoM - add computers - nothing happens
This has been present for at least a couple of patch versions. In the Scope of Management screen, if I click Add Computers, I see my domains. If i click Select Computers beside my domain nothing happens when usually there's a pop-up with a list of computers available. Due to this I can't remotely add the client to any machines. I've tried it in Firefox 39.0.3 and IE 11. I've cleared cache, nothing, pop-up blockers are off.
Desktop Central MDM access path
Hello, We are actually testing the MDM integrated with DesktopCentral. Could we know what are the access path used by an IOS device to communicate with the Desktop Central MDM? The idea is to restrict (by whitelisting or by blacklisting) the remote access on the Desktop Central server (which is accessed by reverse-proxy), so nobody can access the administration of DesktopCentral and so the mobile users can still fully use MDM. Thanks. Best regards, Sylvain
Announcement at logon
Is it possabel to config an announcement to appear at every logon? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Report of specific OU users that includes MemberOf and logon / password expire info
Hi all, I'm a newbie and am hoping I've just overlooked something obvious. I need to generate an automated report that: 1) allows selection of a specific OU group 2) finds all Active members of the selected OU group and then prints out: - Display Name - SAM Account Name - Member Of - When Created - Last Logon Date - Days since password set - Password expires in It would be a dream come true. Please tell me it's possible! Chopkins
Email not Fetchin
Hi: We are having issues with our software. since Friday the emails that reach the tool don't convert to tickets. We are connected to a exchange, Your Version : 9.0 Build 9036 <system_info> <os_name>Windows Server 2008 R2</os_name> <os_version>6.1</os_version> <drive_name>D</drive_name> <free_space>31629447168</free_space> <ram_size>4294967295</ram_size> <db_name>Microsoft SQL Server</db_name> <db_version>10.50.1600</db_version> </system_info> the database is SQL thanks for the support
RADIUS for SD+ or Desktop Central?
Do you support RADIUS for 2 factor (RSA) authentication to either of these systems? Google didn't help much on this topic (I fear that it's because there's no support for it). I am most interested in it for Desktop Central, because it carries the ability to manipulate various systems on the network and a compromised technician's account could be extremely problematic.
Bar Code Device
Dear Support, Can we Integration Bar Code Device and Bar Code Printer with ManageEngine Helpdesk System? if yes Can you please tell me how?
API100 Operation not allowed. Authorization failed
Hi All, when I want to import my users from my AD with "manage engine service desk plus" software, I can't and I can read this : API Exception got : <?xml version="1.0" encoding="UTF-8"?><ZohoAPIError><error code="API100" message="Operation not allowed. Authorization failed"/></ZohoAPIError> I provided my admin account to the login detail and domain admin for the LDAP, I can see my users but the import failed. thanks.
vCenter v4.1 Windows - OpManager 11.6
Hi, I've just installed OpManager 11.6, clean installation. I have a VMWare v4.1 virtualization farm with 7 hosts 1 vCenter Windows 2008R2 SP1 I have a new VMWare v5.5 farm (4 nodes) with vCenter Appliance 5.5 I've successfully Add my vCSA 5.5, found 4 nodes, and a lot of VM's But, I've tried several times, different options to ADD the vCenter 4.1 (Windows) and nothing happens. It is another big disappointing with OpManager, with every release, so many BUGS, dealing with issues. Hopefully, get a
Monitor interfaces router cisco using ICMP
Hi everyone. I want to monitor 2 interfaces ( one is FTTH internet , one is leased line ). I've used Solowind to monitor that. Name IP status FTTH_LIne x.x.x.x Available LL y.y.y.y Avilable I plan to use opmanager instead of using solarwind. Can someone guid me how to do that. Thanks you. I've searched but cant know how to configure monitor interface using ICMP in Opmanager.
How to make report show comment wording as input while change become on hold status
Dear Sir We really like the feature input comment when technician change status become on hold or stop timer of incident. May I know that how to make the report can show that comment or have any field to select then show in the report? BR, Noppadol Bilsman
Centralized Alarm Management tools for Free!
Hi Folks, We are happy to announce the release of ManageEngine AlarmsOne, a Free Alarm Management tool in the cloud. AlarmsOne seamlessly integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project Management. It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. Major Features: Consolidates and intelligently groups all alarms based on host, network device, application, database,
Location field in asset table
Workstations, printers and other assets have "Location" field that one can specify when entering new asset (workstation, printer, etc). However, this field is not available on asset list - column chooser does not have this field available to select. Please add field "Location" to column chooser for any asset list (printer, workstation, etc). Thank you!
Access Rights (Roles)
Dear Support, I added Closing of ticket under "Edit" on roles and the technician were able to close the ticket. However he is also able to modify the request template used. the category and other fields. it should not work that way since I only allow the technician to close the ticket. There should be a way also to allow technician to only edit some of the fields but not all. because if our tracking and distribution team already set the template, category and other fields. we don't want the technician
SDF-34264 Filter Dashboard by technician group
We have recently started to make use of the Dashboard, but have only been able to do so by setting all requests, changes and problems for a particular technician group to a "virtual" site we created for this purpose. This is not something we can do for the groups for whom site is important, and obviously is not the best solution - we really need to be able to filter the Dashboard by technician group in order to better manage our workloads. Looking back through the history of this request, which
OPmanager monitoring service account privileges
Is their a document in place which can tell me what kind of privileges the service account should be given with for monitoring servers through op manager. For both windows and *nix platforms.
SDP Change Module - Lock Down Change Request's once Change Manager has approved.
We are Users of ServiceDesk Plus version 9.0 Build 9039 We are having an issue with our Change Module and the ability for our Technicians to still be able to add tasks once the Change is approved. We need to somehow lock the Change Request down. We still need to provide the ability for the SDP Technician (Change Requestor) to be able to update the Planning and Implementation tabs, in addition too be able to move the Change down the line to the Line Manager, for acceptance, and then to the business
Pulling a report for PO module
We recently migrated over to On Demand from Service desk Plus. My issue is I have a report that I pulled in Service Desk Plus that pulls the PO Number, the PO link and the PO Name - below is my sql statement SELECT PURCHASEORDER.POCUSTOMID "PO Number", PURCHASEORDER.PONAME "PO Name", ('http://helpdesk.charmingcharlie.com:8080/PurchaseOrder.do?module=view&poID=' + CAST(PURCHASEORDER.PURCHASEORDERID AS VARCHAR)) "Link" FROM PURCHASEORDER How do I do this query in On Demand Thanks Gunnar
ProjectManager module: info on roles
Hi, seems I'm not able to find the difference between PM roles in admin guide. Can you please share a document or at least clarify ? Best regards, Simone
Delete Parnet Type of Asset
Hi Dears I make a CI Type and then Choose Parent Type for my CI.as now i want to delete its parent and choose no parent for this CI. how i can bring this CI to the root?? there is just choose another CI as a parent type but i dont want it. Please help me im using sdp version 8.2,also i test it in the 9.1 but doesnt work. Thanx Dears
Service desk fails to start after servicepack
I am upgrading servicedesk from 9002 to the current version which requires 3 servicepacks to be installed. 9048 successfully installed and started servicedesk. when I installed ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0 the server is failing to start. This is a live system. Anyone with any information please revert ASAP. Thanks
Change in $Description Field with v.8.0.0
I just upgraded to version 8.0.0 and am very irritated to see that the $Description field has changed, again, in the notifications. I used that field in the notification to the Support Rep when a contact replies to ticket. Before the upgrade the field would contain the latest correspondence from the user, so you could actually see what they replied with. Now it just shows the content of the original ticket, and not the email that just came in. This has happened before and is exceedingly frustrating
additional request field
I have added an additional multi-line field to my setup and added it to my template. Is it possible to make the field bigger than it is by default? Thanks, Eric
Service Catalog: Using Fields
Can someone explain when we should use Service Fields (i.e., Add New Field) versus Add Resource. I need to thoughtfully deploy self service through the portal, but I don't want to deploy only to find out I should have used one method versus the other. Does ManageEngine have some scenarios or use cases for using one versus the other? For Example: Thinking of both Service Fields and Add Resource fields, 1. Can the fields be accessed in other parts of SDP through variabled? 2. Are all fields available
Devices without Notification Profile
Hi, I would like to obtain a list of devices that does not have a notification profile associated with. Below thread has a DB query which is not working on the op manager. Mine runs on bundled postgres. It will help if someone can provide me with a way to get this list https://forums.manageengine.com/topic/opmanager-how-to-find-devices-without-a-notification-profile
Can Network Scan and Windows Domain Scans be scheduled?
The interface and documentation on how this works is difficult to understand. As I can see there are 4 different kinds of scans Active Directory User Import Periodic intervals against AD. What kind of periodic intervals? Network Scan Used to scan subnets for devices Appears you can manually run this No clue how to schedule them to run automatically Windows Domain Scans Workstations are fetched from Active Directory and then scanned Appears you can manually run this No clue how to schedule them to
License Renewal Question
Hi, We are currently using the (Free) Standard version of SDP, which has been working very well for us. When I log in as Administrator, I am now receiving a warning that the license will expire in 23 days, together with a yellow "Renew" button, which I have pressed. The resulting form has been pre-populated with License Id, Customer Id, Email and CompanyName, and is also asking me for "Number of Technicians", "Number of Nodes" and "Add-Ons" with check-boxes for "RoboTech" and "Multi-Language". The
Forcing a re-attempt
Hi, I posted last week about trying to work out why my patches were not deploying, and had some amazing help which has since enabled me to progress with my testing. I now face another little issue, I have had a look through the Admin Guide and cannot see what I'm looking for (unless I've been really blind). I have deployed an install to around 150 machines, 19 are still 'Yet To Apply' and this was because they were switched off. Since then, 3 more machines have been turned on and are showing as online
Customized Report
Could some one kindly help in providing a query to generate a report containing the following fields: Request ID Subject Description Resolution Time of first assignment to a technician Time of first reply by the technician First reply sent by the technician From date x to date y The DB is PGSQL and the build is 9.0 Build 9035
Export as PDF --> shows login page instead of GANTT
Dear SDP Team, I've noticed the Export to PDF function within the projects module does generate a PDF as it supposed to, but the PDF always shows me a part of the login page, and never the GANTT itself as it should. Sometimes though, it does generate the GANTT as a PDF on a second click... so the function does not seem to work reliably. I've tried in Firefox, Chrome and IE. And i'm on 9100 Enterprise.
Empty Solutions assigned automatically when ticket is opened
Hello everyone, I got a problem that start happening Yesterday. Every time that a new ticket is opened, it add by itself a empty solution, causing the technician Always to click on Edit button, instead of typing it right away... Please see the attachments! How I may solve it? I have take a look into the template, but there is nothing on Solutions field. Thanks in advance!
Two or more host with same ip and different syslog listener port ... is it possible to set up ?
I'm testing your great software This is my possible scenario: Eventlog Analyzer installed on a server placed in outsourcing ( for security reasons ) Two or more server to be monitored over internet No Vpn connection tunnel Each server has installed snare agent with different destination port For example : first server port 514upd , second server port 515udp and so on When i try to set up the second host eventlog analyzer give me "unable add following host duplicate ........" Is there a way to
ServiceDesk Asset Scan on Windows 10 Client and Upgrade Question
I have a Windows 10 test client. I have this system in my Assets and it is auto-scanned with all other systems nightly. This is an Intel NUC system, one of two that I have. The other is running Windows 8, and scans without any problems. The attached image shows how the Manufacturer, Model, and Service Tag fields look after a scan. I manually populate these fields on my systems. For this system, it changes to these fields to these odd "y" characters. If I changed these characters to reflect what
Free Windows Health Monitor unable to add server
Hi Balaji, When I try to add server using this tool, I'm getting an Error Code : -2147023174 The RPC server is unavailable. RPC and RPC locator from server end is up and running. Appreciate your assistance to rectify this issue. Regards, Romer
Request Filter View
After updating to v8.2 Build8203 when selecting a filter view the drop down menu always starts from the top of the list and not from the current displayed view. When this list is quite long it is frustrating to keep scrolling down. I have tested with an old server we migrated from that is running v8.1 Build 8106 and this used to start from the last view selected. Is this a configurable setting?
Migration Issue from MySQL to MSSQL
Hi All, I am trying to move between MySQL and MSSQL and am getting the following error Extracting backup file.... Please wait extracting backup file Please wait extracting backup file *************************************************************.\backup_info.xml Backpup data : Tue Aug 04 15:03:31 BST 2015 Database name : servicedesk Total Tables : 1403 Database Server : mysql Build Number : 9105 ************************************************************* Active
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