Archiving and Restore - Effect on DB
I archive out all data after 7 days. This gets written to .csv file locally. When I wish to report on a period longer than the last 7 days I have to restore archives (which is a pain hence my request for a data warehouse for archiving). My question though is how does this affect the DB? Are the following true: When the daily arching task runs at 02:00, is all data older than 7 days removed from the DB and placed in .csv files? If so, when i do a restore and this data is added back into the DB, how
Reports based on groups filters to handle nested group membership
Reports that allow the use of group filters will only list objects that are explicitly listed in the group and cannot handle nested groups. this makes this type of filter limited in any mid to large sized environment where nested group would be used. Also leads to inaccurate reports as the UI does not indicate this anywhere,
Linux resource discovery...
I'm just starting to work with PMP, but I'm scratching my head over this: PMP uses TELNET as the remote connection mode to discover the Linux/Unix type of devices.We have hundreds of Linux workstations and servers, but not ONE of them is running a telnet server or allowing access on port 23. I can't imagine that any security conscious sysadmin anywhere *would* allow telnet access to servers. so how exactly is this discovery supposed to work? Unless I'm missing something, it seems like this "discovery"
PMP - Google Authenticator reset function
Hi, I an trying PMP with Google Authenticator. It is very nice and easy to use for admin and users. Great job! On login page there is a link "Have trouble using Google Authenticator ?" which let user to reset the Google Authenticator in case user lost a phone. However, it is a security hole for hackers which already stolen user's password if user's email is not two-step protected. Is there a way to let the super admin to handle the reset manually? If not, can I simply disable the link, just re-enable
Managing both Windows local admin accounts and SQL accounts in the same resource
I'm wondering if there is a way of placing a windows account and an SQL account in the same resource. It looks like I need to create two resources, e.g. once called "MyServerName Windows Accounts" of resource type Windows with an account called administrator and then a second resource "MyServerName SQL Accounts" of type MS SQL Server with the SQL account in. It would be nice if I could have a single resource and add the two different account types to the resource. Is this possible? Does anyone
How to work a ticket? Notes and comments and replies, Oh my.
Howdy, Every Help Desk software I used basically stored any notes, comments, replies, etc in chronological order so you could see everything that was going on with a ticket in the initial view. SDP doesn't seem to do that and I'm not sure how to properly use the system. If a ticket comes in, I may want to type in some notes that I'm working on the ticket and what my next steps are. At some point I will need to send notes back to the user for more information or to have them try something again.
How to convert all SQL data to North American Time Format.
Hi, Is there a way to instruct the SQL Server to convert all SQL data to North American times, so we do not have to do this on every report? Sincerely, Steve T.
Last polled value of a performance monitor "No data available"
Hi, i am new using opmanager, i'm trying to monitor a few devices using SNMP. The problem is, when in the dashboard i add the last polled value of a performance monitor widget sometimes it displays the correct value, however most of the time shows "No data available". I would appreciate if someone can help me.
Couchbase NoSQL support
Couchbase version 3.0 has been around for a while now and 3.1 is now production ready and supported. Later this year (end of Q4?) version 4.0 will be out. Please can you provide support for Couchbase? We have a lot of interest in Couchbase and so are having to use a blend of O/S and process monitoring in App Manager, separate monitoring using the Couchbase GUI itself to create cases via email into Service Desk, and bespoke scripts. We would like comprehensive monitoring in App Manager. There
Office 365
Hi, Has anyone succesfully configured access to the Office 365 portal from Password Manager Pro? If yes, then how? :) Kind regards, Rogier de Jong
Map IP addresses to a name
Hi all, We are currently using build version 11001. When we run a report to show source IP addresses, we would like to be able to map these IP addresses to a friendly name. For example, if we run a report to show traffic on port 2221, the report currently shows the source IP address. We would like it to display the Customer Name or location name (a friendly name that makes it easy for a non technical user to understand.) if possible. We allocate an IP address to each of our customers, so it would
Customized reports in exchange reporter
Hi, Please forgive me if this has already been asked. I am new to Exchange Reporter and have been asked to run a customized report that shows enabled and disabled mailbox users with mailbox sizes. I can get the information in different reports is it possible to get the information in one report. Thanks in Advance.
Java Process is using about 4GB of RAM, 65% of CPU and crashing within minutes.
I have ADmanager Plus installed and the Java process keeps on crashi ng the server. ADManager support has been "looking" into the issue for about 2 weeks with no solution. We'd really like to use this software to run reports for our 1.1 million user AD, but doesn't seem like this software is working.
Disk monitoring based on % free and size
Hi, We have over 300 windows servers (each with multiple disks) and would like to set notification thresholds based of the percentage of free disk space available (say 10%). If the disk is large (2TB) then the percentage needs to be adjusted to 5%. How can this be achieved in OpManager? Thanks John
Announcement with Subscribe
Announcements can be a convenient way to notify staff through self service of a system outage or major incident. I'd like to see a mechanism where a reference incident ticket and/or Problem can be linked to an announcement that has all the fields completed. If a requester/self service user hits a subscribe link on the Announcement; that reference ticket would be cloned/copied and open a new ticket for that customer automatically. If the Problem ticket is set to close all child incident tickets this
ADSelfService Plus 5.3 Build 5305
Hello Everyone! We are glad to announce the release of the latest build of ADSelfService Plus – 5305. This release introduces business logic for self-update to auto-populate attribute values based on user input. It also includes other enhancements and some major bug fixes. Enhancements: Business Logic for Self-Update: You can now configure your organization’s business logic for self-update to auto-populate attribute values based on user input. Option to overwrite enrollment data while automatically
Service Monitors
how can I add a service to opmanager that runs on a random port not a particular port like DNS or MSSQL since the option to add service monitors requires a particular port. Service Name Port number Timeout (secs) Generate Alarm if unavailable for consecutive time(s) Scan during Discovery ?
Problems with java.exe
Hi, we have the following error message in the logs on our DC: User Name *********** Client IP Address 192.168.**.** Client Host Name srv-opm.***.******* Domain Controller SRV-****.****.***** Logon Time 11-Jun-2015 15:53:26 CEST Event Type Failure Failure Reason Bad password Logon Service krbtgt/***.****** Record number 159534680 Failure Code 0x18 Event Code 16 Event Number 4771 SID %{S-1-5-21-476138262-1171983993-4202591527-500} Remarks Kerberos pre-authentication failed.
Can I setup ManageEngine Netflow Analyzer on proxmox vm ?
I try to install ManageEngine Netflow Analyzer on proxmox vm, but alway get problem. At the frst step to install it i get this notice : InstallShield WizardInitializing InstallShield Wizard…Searching for Java(tm) Virtual Machine… . Preparing Java(tm) Virtual Machine… so its vitual on virtual, can we install ManageEngine Netflow Analyzer on proxmox vm ? cause i got problem to install it on proxmox vm debian and proxmox vm centos thanks before, nice to know ManageEngine netflow
XenServer 6.5 and Opmanager
Has anyone had any luck monitoring XenServer 6.5? I've tried setting it up and I'm not having much luck. It is being discovered as vendor type: net-snmp and the only data it is pulling is the system description. It's not reporting Memory, CPU and etc.
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
Hi, This report works in SQL on the server, but not in the report query editor. Can you let me know why I keep getting the message above? "java.lang.StringIndexOutOfBoundsException: String index out of range: -1" SELECT qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department", Convert(varchar(10),CONVERT(date,(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + ((wo.createdtime)/1000),'1970-01-01
Report with Dates but not Hourly TimeStamps
Hi, I'm looking to create reports with the date stamps, but no timestamps, or to at least hide the timestamps in the reports. Putting them in a separate column would work as well. We are using SQL Server. Here is my current report query, but I'm not sure where to edit this to display only the dates. SELECT wos.ISOVERDUE "Overdue Status",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",ti.FIRST_NAME "Technician",qd.QUEUENAME "Group",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",wo.TITLE
missing software
Hello, I ran a report to find out which machines had the agent installed. While using the information, I realized at least one machine was missing from the report. The report is just a custom report: Software Name equal "ManageEngine Desktop Central 9 - Agent" columns - Computer Name, Logon User, Model I checked the computer, and it does not list the agent under the software tab. On the actual computer, the agent is installed, and it does list it in both SoM as being installed, and it is listed in
Tie new Remote Office to existing Distribution Server
We're deploying a large number of sites which we'd like to organize according to their site codes. It would be excellent for organizational purposes if we could tie a new remote office to an existing DS without having to deploy a new DS. For example if we have a DS in a hub site where multiple primary offices terminate to their local MPLS cloud we'd like to have a DS there which services multiple site codes. With the current architecture we have to assign multiple sites to the site with the DS.
Incrementing Usernames
When bulk creating users we use the format for John Smith, SmithJo. Occasionally we'll have a situation where there is a John Smith and a Joanna Smith, resulting in duplicate usernames. Is there a way to automatically increment usernames when there is a duplicate, appending a 1, 2, 3, etc. to the username? This way, Joanna Smith, being created first would be SmithJo, and John Smith would be SmithJo1.
Self Service - Customize Layout
For the user information tab that maps to ADUC.... 1) Is there a way to modify the order of the "Groups"? I tried both Internet Explorer and Edge and am unable to move the Group panels around to reorder them. 2) Since you can add multiple Layout templates, how do you select which one to use by default?
Scripting page error?
Please see the attached image. When doing a reset with the gina addon after successfully answering the questions my users receive the following error. If i hit yes the password is successful. How can fix the scripting error?
Longtodate
I am trying to run this query in Sql Server and it is trough me an error saying 'longtodate' is not a recognized built-in function name.' Can you please me out in fixing this . SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",wo.TITLE "Subject",ti.FIRST_NAME "Technician",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",std.ISPENDING "Pending Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time",wo.TIMESPENTONREQ
violations
Dear Suppoer we are looking report to show us "SLA violations (yes/no)" can you Please hep us out
How are reports based on Group Membership evaluated
Certain reports allows you to select a group instead of a user as the filter for that report. How exactly is this evaluated? is it in real-time i.e. check the current membership of that group in AD. Also, does it account for nested group memberships?
Performance Reports
Hello, I have to produce two simple reports multiple times a day and at the moment I need to run a number of reports to be able to produce this. Could you please provide a New Query Report sql script that will show the below details. I would also need to be able select amend the script easily to show either a date range, or Today; Yesterday; thisweek etc. To clarify Resolved should include: Report 1 - By Technician Agent Open Events # Open out of SLA # Logged # Total Resolved # Resolved in SLA
Managing software licenses
I'm looking for documentation which explains how to enter software licenses and manage them. I started putting in my license information and let the application apply the licenses to the workstations, however I am having issues with adding additional licenses which have the same Serial Number. This is not an application issue, I 'm not understanding the software license management workflow. Any suggestions? Thanks Sal
Purchase Order Email Template
There should be a way to customize the email template that is sent for purchase orders (Much like requests). And the email that is sent to the vendor should be customizable.
ServiceDesk Plus 9106 Released
Dear Users, SDP 9106 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Features in 9106 SDF-60445 : Enhancements on Field & Form Rules feature. Support for date type fields are added. Support for Service Catalog Resources are added. Template tasks can be set or unset using Custom Scripts ,based on criteria. Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.
Sorting incorrectly?
In the widget "Interfaces by Bandwidth Utilization," the Receive and Transmit columns appear to sort incorrectly, as if it was by text rather than number. For example, if one sorts in descending order, 9.9 comes up higher than 80.54 when it should be the other way around.
Automatically assign all tickets to a Support Group?
Hi, We are setting up SDP and will have 2 or 3 support groups (Level 1, Level 2, etc). We only have 1 email address that comes into SDP (ITSUpport@...) and we want all tickets to get assigned to the Level 1 group by default and to have an email go to the Level 1 people when that happens. The only way we want a ticket to go to the Level 2 group is if a Level 1 person manually assigns it to that group in which case we then want the Level 2 group members to get an email. I see things about adding a
reassociate probe to opcentral
in the long sage of trying to get ssl running and communications to the probs working I removed one of the probes from opcentral Is there a way to get it back without uninstalling and reinstalling? The probe is still up and running and collecting data I just to get it back into central I saw on another thread that it was possible in IT360 and I am hoping there is a similar procedure for OpManager Central John
URL monitor emails
It seems that URL monitoring emails no longer work. Opman sees that the service is down but never sends out an email advising us so. Anyone at Build 11500 having the same issue?
HTML option for scheduled reports
I've already made this a feature suggestion through the appropriate support channels, but here it is again to see if enough people can vote on it to make it a serious candidate for a future release. HTML option for Scheduled Reports!!!!!!!! Lets say a company has IT staff who travel and roam internationally. It is very frustrating to get an email on their device that requires them to download a PDF just to view the contents of a scheduled report from OpManager. When you create reports they can
Reports (under a device) missing
In OpManager Version 10, I used to be able to run "Reports -> report at a glance" from within a managed device. I cannot find this in Version 11, does it not exist anymore? Regards -Gary
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