ServiceDesk Plus - Update requesters from Active Directory
One thing noticed is that if a requester has previously been imported from Active Directory, once they leave and are removed from AD/the OU they were imported from, they still remain in ServiceDesk Plus regardless of any subsequent syncing. This means that SD Plus can become full of a whole load of redundant users that you otherwise have to manually remove - unless there is a better way to update?
Kentix AlarmManager - Device Template
You can download the XML File and integrate easy the Kentix AlarmManager device into OpManager
Getting Event ID 0 PostgreSQL error on OpManager Server
Our OpManager Server database is crashing multiple times throughout the week. I am noticing the following error in our Eventlog: Log Name: Application Source: PostgreSQL EventID: 0 Description: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display
Python script
Hi, I have script that work well with Nagios in my SUSE sles 11 machine. How can i use the same script and add in Opmanager -script monitor template? Below are the script that i need to put in Opmanager. Thanks #!/bin/bash if [ $# != 2 ]; then echo "Bad number of parameters. Provide warning limit and critical limit" exit 3 fi ntpfile='/etc/init.d/ntp' if [ ! -f $ntpfile ]; then echo "ntp daemon not found" exit 3 fi offset=`/etc/init.d/ntp status | awk ' { print $9} ' | sed -n 3p` if [
Problem starting services
Dear Support, I have install SDP-MSP in my machine So when i start the Service it shows me error. Could you please help me out with it? Please open the attach file
ManageEngine ADAudit Plus 4.6.0 Build Number: 4681 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4681 introduces 'Technician delegation & auditing' feature, which allows administrators to delegate roles and monitor their activities in the product. Also, ADAudit Plus enhances its 'Consolidated Audit Trail' feature, a search based real-time reporting for Active Directory objects [user, group (new) and computer (new)]. Type object name to instantly view the change summary and in a click drill-down for an in-depth analysis
Setting a default reprting Period
I used to use this query after updates to the product to set a default reporting period: update audelement set default_input_value='onehour' where element_id =16 Seems like it does not work anymore. Can anyone form support comment?
Unmanage and Reset Status
I'm seeing a random issue in Application Manager where I perform the action Unmanage & Reset status for a monitor and the status sets to Unmanaged but the Availability status goes red. Is there a way to clear the status of the monitor? Currently the monitor does not show up in our list of alarms to clear either. Any help with clearing this issue would be greatly appreciated. Product: Applications Manager 11 Build Number: 11910
Can't restore file config .
Hi everyone. I was backup data file config of opManager by https://www.manageengine.com/network-monitoring/help/userguide/backup_restore.html I copy folder backup in C:\<OpManager Home>\bin\backup After i was arhive it file ZIP by name backup2808.zip and install new opManager. After new opManager, I was command line using CMD by admin C:\<OpManager Home>\bin\backup>RestoreDB.bat backup2808.zip and have log ************** Restore operation started ********************** Restore started
Esx's not classified as "ESX servers" once deleted and re-discovered in Verion 11.6
Hi We are testing version 11.6 (still running in // version 11.4), for that I've added one of our vcenter 5.5. After like 15min, we were able to see all the vm's & the 2 esx's, everything were classified in the "virtual" tab as expected. - Problem is when i delete the 2 esx's, then a force to re-discover via the vCenter, they re-appear couple minutes later but they never came back as ESX server in the "virtual" tab !! - Same behavior with the Vcenter, if you delete it, and re-add it : vm will come
Service Desk Plus does not start after migrating db to MySql
Ubuntu 14.04.03 & MySQL 5.1.50 Service Desk fails with message error:Failed to start the server. Please refer logs for more details On Postgress worked and we were able to log as administrators... No logs seem to have been written Please advise!
New Virtual Machine Mgmt for ESX in v11
Few questions (v11600): Background: We upgraded from v11600 from v10xxx and it initially seemed everything migrated over, however, the VM's were not showing up under Virtual or Server menus sections, only under Inventory | All Devices. ESX and VCenter the same. Removing ESX and VCenter and re-adding changed nothing. Support stated we needed to remove everything and then re-add just the VCenter to let the discovery. This worked ONLY after adding VCenter via the Settings | Add VCenter option...
Auto Populate Fields
Is there a way to auto populate a field (like user description) based on other imported data? Here is my scenario: I work in a school and we are mass creating students. To accomplish what we want we essentially need four things: first name, last name, school and year of graduation. EX: First: Jon Last: Doe Year of Graduation 2016 (stored in a custom AD attribute) School name: highschool From that we need to generate usernames that would read as jdoe16 following the above example. I've been able to
Users Without Managers report
We use an AD attribute to manage user types. For example, under employeeID, we have a designation called "C1" which stands for a Non-Employee. Every C1 in our domains has this attribute and we have a requirement that every one of these accounts must have a manager. I want to run the Users Without Managers report on a daily basis and only report on C1's, meaning I want to use the value in this attribute to generate the report and do not see any way I can accomplish this simple task. Is there any
Can reports in ADManager Plus use WMI classes and not just LDAP attributes??
I need an AD workstation/computer report that pulls WMI class information, as well as, LDAP attributes. Can ADManager Plus do this??
Error Code : 8007202f
when I ma trying to create new users in AD Manager its showing me following error: Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
csv import=>modify users. fail
hi, I fail to upload from csv file to modify users. how to resolve this Hmm, we can't reach this page. Try this Make sure you’ve got the right URL: http://localhost:8080
localhost fail to upload csv
hi, I'm facing issue while upload csv file via modify users. err msg: Make sure you’ve got the right URL: http://localhost:8080
How to add the LDAP attribute extensionAttribute1
How can I add the LDAP attributes like extensionAttribute1 coming with the Exchange schema to ADManager Plus? Adding the attribute is not an issue, but the values don't shoew up in the User Reports. Best regards Rolf-Achim
How to bulk edit user templates
Hi We are currently using Admanager plus for managing users. Recently we performed some major upgrades to our AD-Structure, and now our templates are outdated. We need to update the templates with new groupnames and OU's. Needless to say this will be a big task since we got over 200 templates. Is it possible to automate this task? I checked the psql db and found some tables that might help me on the way, but I would like to get some documentation if that's possible? Regards, Lasse
Notifications to requestor
Hi Team, In ServiceDesk Plus there is possibility to Acknowledge requester by e-mail when the request is updated. I'm looking for possibility to minimize such notifications to one only for the first update of the request. As soon as request is updated more there shouldn't be any notifications send to requestor. Can you help me with this? Where I can configure this? Currently, if this option is ON requestor receives a lot of mails for even some small changes and I need it to be only 1. Waiting for
Send Notification Failed
Dears, Please help me with the issue I face while trying to reply or forward requests and please note that scheduled reports are working normally. Thanks a lot
Help with mail notification in Outlook 360
Hi I've configured the mail server to send notifications for every ticket SD+ receive, but it seems it didn't send anything, can you help me. Thanks for your help.
Enabling inbound processing of mail and automatically creating an incident
Good Afternoon, I just wanted to confirm the correct process for receiving tickets via email and having SDP automatically create the incident. As I understand it, we need to: - Configure our mail settings for automatic fetching of email - Create a business rule with an action based on the email contents. Are we missing anything? I ask because completing the above, mail is not getting imported into SDP, and the emails are not being deleted from the mailbox. The fetching process appears to be working
Adobe illustrator 9 error message
Illustartor 9 was working fine but after using a registry cleaner no longer loads. Receive error message PDF Poquito50iRelease.dll not a valid windows image.Reloaded the software from add and remove programs appears to load,have the correct regkey but still get that error message. Help!!
Lost DC, How to change if cant login to admin portal?
I lost the domain controller that must have been specified in the config of ADSelService. Now no users can authenticate to the application and I cannot access the admin portal to change the domain settings. How do I make the DC setting change to point to another DC?
Installing AD360 as Service question
Hi all, Installing AD360 as service will manage every component or i have to install every component as service too? Regards
Backups problem after MS SQL migration
Hi, I’ve installed AD360 and changed DB server for MS SQL, I’ve followed your guide (https://www.manageengine.com/active-directory-360/help/getting-started/migrating-pgsql-to-mssql.html), so far so good BUT now I can´t make backups. The application is working but I cannot make backups. Can anyone help on this? The error log (backuplog) is: [09:54:43:440]|[08-28-2015]|[com.adventnet.mfw.BackupDB]|[INFO]|[10]: BackingUp DB Started| [09:54:43:502]|[08-28-2015]|[com.adventnet.mfw.Server]|[INFO]|[10]:
I can't restore db
Hi! I have "manage engine service desk plus msp build 8309" and the new instalation is the same build as a db what i need to restore. I use restoredata.bat but i have this message.
How to start log collector again?
We had an issue that a disk storing logs has ran out of space and EventLog Analyzer stopped collecting logs. I have increased disk space and rebooted the server. EvLA service haven't started automatically, so i have started in manually. But Dashboard still shows no data for the last two days. How can i turn the log collection back? Can't find anything related in the settings. Also i have found a pdf user guide and it points to Help > Support. But i don't see Support option in the Help menu. Using
Aggregate reports - some tables empty
Some of the tables in the Aggregate reports show "No Data Available", but when I navigate to that section under Reports, there is data. For example, in the default Aggregate Report I select "This Month" and the date shows August 01 - 20 11:59pm. The OU Management graph shows "No Data Available". If I click the Reports tab, then go to OU Management > Recently Modified OUs (or Extended Attribute Changes), there is data there from 8/5. It is likewise for the Logon Events tab; I can only get anything
Weird user name
I have configured file auditing and on the report few times I have Accessed by - (username) equal to '-'. What user is this? Maybe some kind of bug?
Error when trying to login as technician other than "admin"
I've added a couple Active Directory accounts as technicians ("super admins"). When I try to log in as any of them it redirects me to http://<servername>:8888/j_security_check?loginComponent=AdminLogin&formSubmit=SSP and says "the webpage cannot be found" If I try it from Chrome i get Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page. And when I click on "home" it just throws
VMWare Monitoring problem with VM and multiple network card
Hi, we're testing opmanager with vmware plugin and we seems to have problems when the VM has multiple network interface. Just an example: We have a win2008 machine with 2 network interfaces, one on the public network and one in a private storage network not routed outside of the storage switches. When we discovered the host we saw that opmanager discovered the VM with the "private" ip address as the main address and as the hostname too (this address is not in the dns reverse lookup). The WMI monitor
Getting Started with On-Premise Poller - Application Manager Integration
HI Folks, AlarmsOne seamlessly integrates with majority of IT infrastructure monitoring, cloud solutions and more. To integrate On-Premise application like ManageEngine Application Manager, OpManager, NetFlow Analyzer, Nagios and Solarwinds, we provide On-Premise poller which pulls alarms from those application and send it to AlarmsOne service securely for analyzing and reporting. On-Premise poller is a lightweight, stateless, auto-updating software component which can be installed on your internal
Patch Management - MS15-093
Hi, What about MS15-093. It seems to be really critical. https://technet.microsoft.com/en-us/library/security/ms15-093.aspx This security update resolves a vulnerability in Internet Explorer. The vulnerability could allow remote code execution if a user views a specially crafted webpage using Internet Explorer. An attacker who successfully exploited this vulnerability could gain the same user rights as the current user. Customers whose accounts are configured to have fewer user rights on the system
Can not run Service Desk Plus
Dear Support, When i run script "...[SDP]Home\bin\run.bat" the server appear issue. Please support me. Could Not Find E:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 29 days Press any key to continue . . . Thanks
Opmanager 9 > URL Monitor : Host Unavailable
Hi Everyone, I have a problem about URL monitor. I added URL WebSharePoint (intranet) for monitor ULR Web Site but i found the error : The URL http://xxxx.co.th is Down, Reason : Host Unavailable . and i tried search on ManageEngine Community but solution can't work for me. please kindly suggest methods for solve this problem. Regards, Aehbudjet
URL for SharePoint on 11.6
Hi, I have upgrade my OP-Manager installation to 11.6 during last weekend and since then all monitored URLs of SharePoint or websites using NTLM authentication are failing. You can see attached the URL monitor, the response if i click "Test URL" is "Host Unavailable" but if click the URL another page opens with the correct content. I have re-applied the fix copying "cryptix-jce-provider.jar" from "cryptix-jce-20050328-snap" into OpManager\classes folder and restart the service a few times with no
Change Request Priority and Status at the top of the page
It would be GREAT if we had the ability to change the Priority and Status of a request/incident at the top of the page. It's already displayed there on the right. Why can't those fields be drop downs?
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