Change Request Priority and Status at the top of the page
It would be GREAT if we had the ability to change the Priority and Status of a request/incident at the top of the page. It's already displayed there on the right. Why can't those fields be drop downs?
Support Rep group mail
Hi, I would like to know if it is possible to add a feature that enables me to send an email to, a group of, or all support rep's, regardless of the business unit. For example, Add an "E-mail" button in "Global Setting --> Support Reps". When I click the button, a screen pop's up that lets me send an email to all selected support reps. I would like to use the feature to send emails about maintenance schedules of the server, up coming updates, changes in SCP, etc. Best regards, Allistair
Scheduled Reports
Hi, Every month we run a scheduled report for all our accounts, and then mail the report the the primary contact for that account. But some times, when we have not done any work for an account, SCP sends an empty report (se below) Is it possible to setup SCP to not send the report if there is no data to generate the report? Best regards, Allistair
Requester Name ?
Dear all, Please help me to combine Requester Name between email request and web form request, when I use email request, requester name is Display Name, but if I use web form request using AD authentication with pass-through mode, requester name display as account id??? Is there any suggestion for me please
Additional field linking to a PDF on a network share
I have 3000 or so accounts and for those accounts. When a request comes in for one of the accounts that has to be escalated the tech uses 1 of 10 pdfs on a share to determine how to escalate the request. Currently they just look at the names on the pdfs on the share and decide, but I would like to add an additional field with the URL. I can do this but it doesn't show as a hyperlink. Is there a way to make this a hyperlink or a better way to do this all together? thanks, Eric
Portal password reset link?
Hi there, Busy setting up this product and I've noticed there isn't a link on the portal to reset a forgotten password. Is this correct or am I missing something? Other than that, love the software!
Change default FQDN for central server on probe
Hi How do you change the default generated FQDN for new probes ? At present a typo in the original setup means I have to manually change the NOCSeverDetails.xml file at the probe to allow connection to the central server as the default generated FQDN is incorrect Cheers Gaz
Active Directory Authentication not working.
We have SDP installed and configured. I have it linked to our AD system and it did an import of all the AD users. I can see them under requesters inside of SDP. However, when I try to log into the web interface using a username and password it doesn't work. I don't know if I'm doing something wrong but the import worked fine so I'm assuming that means it's talking to AD just fine. I tried with a user as a requester and also tried elevating one to a technician but that didn't help. I can currently
Migrating Desktop Central
postmaster.pid still found in the folder and it is not going away so I cannot copy the folder to the new server.
up time reporting.
I have found a couple different ways to run an uptime report however i cant seem to figure out one step. My goal is to set a scheduled up time report to show boxes that have been up for more than X amount of days. I can make this report but the value of the criteria type requires specific days. It does not allow a set value like ">30 days" We could also do this however it it shows all boxes and its not scheduled. We could select a specific date range and edit it every week we wish to run the report
Exporting a list of all techs, categories, groups etc
Hi, I am fairly new to Manage Engine but need to be able to export to CSV a list of all our techs/categories/sub-categories, groups etc, I have had a look through the forums but couldn't find anything so apologies if it has been asked already, I presume it is done by query but if someone could show me an example, I am using: Your Version : 9.0 Build 9035 Thanks Ross
Request catalog tab not available to user
Hi, I configured a service catalog but when users login to service desk the request catalog tab is not showing, where can I configure permission for users to view service requests?
SMS/Email For Requestors (the business)
I have a number of rules for contacting specific technicians when a IT service category has a priority 1 incident created. Those services also have key business stakeholders who want to be notified as soon as there is an issue in the same way; however, only those with technician licenses are identified as people who can receive email/sms notices from a Business Rule. I'd like to request you consider adding the ability to contact via email or SMS specified requestors from the business rules.
Attachments
Hello! Please tell me, is it possible to connect a specific directory to one of the patterns of requests for all attachments of this template is placed in this directory?
Allowing a non domain admin to reset and administer service accounts
I have set up a WindowsDomain resource called "Domain Service Accounts" . One of the accounts in this resource is the PMP service account. The PMP Service runs under this account. By default I cannot verify any passwords on any of the accounts not even the service account that PMP runs under. In order to verify the passwords I have to tick the box "Supply Credentials for remote synchronization" and select the PMP service account. then I can verify all the passwords in the resource. OK fair enough
Did You Know - How to manually take a backup of the ADSelfService Plus database
This video explains how you can manually take a backup of the ADSelfService Plus database. Note: The manual backup process works only for the built-in PostgreSQL database.
ManageEngine Firewall Analyzer 8.5 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.5 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.5, ManageEngine delivers advanced Cloud Control feature, which presents a consolidated view of all the Firewall device based cloud services usage reports. Firewall Analyzer offers an exhaustive set of Cloud Control reports: Dashboard Cloud Usage Reports Repository The Policy
Search in Response not happening?
Hi there, It appears that the search tool on the left of the request module as welll as the one on the top does not allow or perform any search inside of Request Respons. Real Life Example: Request description: Hi, Please create a new Window user for "James Brown" Reply description: Hi back, new User "jbrown" has been created. If I now search for "jbrown" I will get NO results at all. Is there something I'm doing wrong or is this a bug or a missing feature? Cheers, Per
support center some questions
hi, we recently started using support center as helpdesk system,, we have some questions · Hold ticket resolution filed o We can put ticket to hold but without comment to explain why, how we can add comments when put ticket in hold status? · Customize resolution filed o When we close the ticket we can only add resolution in text box, if possible we can some fields like RCA, reference, steps , ETC · SAL response time filed needed o In SLA we need to add another section
Unable to update Desktop Manager
Hi, I received the notification that build 91058 was available and duly downloaded the hotfix file. I'm on build 91043 but when I apply the .PPM file I receive the message: Do I need to uninstall the previous hotfixes first? I didn't need to do this before, or is there a different problem? I also noticed that the file name now has MSP in the text, which older patches didn't. Cheers, Fernando
How to add manually created site for requester imported from AD
Hi Team, Currently, when I'd like to change site for requester who was imported from AD I can see only site which were as well imported but there is no site which was manually created. Is there any possibility to change the site for this requester through Edit option? If not, maybe you can tell me where I can do so? Thanks a lot in advance! Anna
[History reports] No average values possible ?
Hello, When I open an history data, it shows average , 95th percentile, moving average unless i use "show polled data". For example, for "this week", is it possible the have the real values instead of average? Like the same as "show polled data" but with bigger range. My problem is the fact that I want to see the max values but not the average between the min and max. Regards,
[Bar Chart] Only 10 servers displayed
Hello, Here is what I did I created a dashboard in "manage application" to show info. I create a " Performance Metric Widget", multiple monitors, 1 attribute, show polled data, bar chart. As you can see below : there are only 10 bars. And I have 11 bars. But it's working with line graph. My Version : 12.1, enterprise, linux installation Thanks in advance, Lionel
Manually close Purchase Orders before approvals etc
Hi We are currently in the proccess of importing all of our PO's from our old system into SDP-OD. We dont want to go through the whole proccess of approvals, recivieng etc.we just want to close the PO is there any way of doing it? Also if a tech creates a PO by mistake i dont want them to delete i would want them to put in a comment and then just close it. Thank you
Upgrade problem | Invalid username and/or password"
Hello All, A few days ago, I tried to upgrade application manger (build version 11410 to 12100). I have followed the "Upgrade Guide" and the installation seem to be okay. However when I tried to log-in I had an error "Invalid username and/or password". I tried with the former and default password without succes. What could be the problem cause ? I really appreciate any help you can provide. Jeroen
[Performance metric widget] time period values
Hello, I am monitoring JVM and I would to see more history of metrics. In the select time period, I can choose "show polled data", "last 24 Hours", etc ... For the "last 24 Hours", "yesterday", ... are they the exact values or averages (see attached picture) ? Regards,
Device Details of a Vcenter
Another annoying "problems" - The device details of a discovered Vcenter shows unknown for type & vendor ! - red message "unable to show login parameters as device type is unknown" when clicking on password on "device details" ; and no possibility to add SNMP credential on a Vcenter.... - esx's are not listed according to their names for example when clicking "virtual" -> "esx server" , looks like they are showd in a random manner....not very convenient ! Regards Thierry
Associate request conversations with Solution.
When creating a solution from a request ticket, we would like the ability to associate the converations within the request so we can define the context of the solution. What we are currently doing is copying and pasting the information into the resolution or just referring to the request id. I did notice there is an enhancement request for a solutions template that would help as well. Is there a timetable on that enhancement SDF-26350?
Temp Sublfolder growing
under the Auditplus installation directory there is a folder called Temp. Therein seems to lie over 200,000 logs files. Can someone answer: What are the purpose of these files? Why does the application keep them indefinitely? Can they be cleared down?
Error in License after upgrade
Hi, I tried upgrading my opmanager to the 11500 version but an error occurred ( OpManager finished suddenly ). I had to reinstall OpManager . And after doing, he did not accept my license . How can I fix it? Regards, Bruno Lorensi
Embed the Chat Portal not working
Regarding the embedded script for the Chat Portal. The following script does not seem to be working on our District Web site www.d401.k12.id.us 1. Is it the correct script? 2. Is that specfic way we need to embed it? <script type="text/javascript">var $zoho= $zoho || {livedesk:{values:{},ready:function(){}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://livedesk.zoho.com/support.sdplive40991364/float.ls?embedname=tcsd401";t=d.getElementsByTagName("head")[0];t.parentNode.insertBefore(s,t);</script>
Adding scope of IP addreses to Patch Management
Hi there, How to effective deploy agents to hunders if not thousands of computers ? Thanks, hd
Can not Run ADAudit Plus as Service
I keep getting this error on a Windows 7 64-bit machine when I try to run ADAudit Plus as Service: The ManageEngine ADAudit Plus service terminated with service-specific error %%-1. Any ideas how to fix? Thank you
Archiving with a MS SQL Server DB
We have a large amount of audit data (1 week might result in 100 GB of live SQL data). We archive everything every 7 days. However, this seems to archive everything out to .zip files and remove it form the DB. Our IT security team regularly run reports over periods of weeks. The UI allows you to select any period back in time even if it goes past your archiving cut off of 7 days. this leads to misleading reports as the security team think there were no events for a particular user due to the report
Folder Deletion on NetApp CIFS Share Report
Is it possible to create a report showing all folders deleted on a NetApp CIFS share?
How to install a private SSL certificate
Hi there everyone! Over the past year or so, I've seen a lot of discussion dealing with getting third-party SSL certificates to work in ServiceDesk. Within that discussion, many of you have had a terrible time getting it to work properly, and some I don't think ever got it to work at all. I myself didn't have the need to mess with it, so I've never investigated the problem. However, that has now changed. I believe part of the problem is that you are expected to either use the certificate generated
Search for two or more priority at sametime filtering in Task submenu
Hi, Can i set two or more filters at sametime on priority combo box? Example: Filter by two prioritys"High" and "low" at sametime. So.. shows only "High" and "low" tasks. Thanks SDP 9.1 MSSQL
Change the default log in authentication
Currently when i log into DTC the default log in authentication is local. I would like it to be the AD authentication. Is there a way i can change that with out deleting the local admin accounts?
Cert error on Iphones and Androids but working ok on PC.
I am getting certificate errors on iphones and Androids, with assistance I was able to get the correct cert installed and working ok on IE and pc web browsers but we are still getting the error on phones which is where we hope to use this. We might use the application for the phones but for initial enrollment email they are required to click on the email web address and enroll, this is where we are having an issue.
Spikes in traffic graphs
Hello, I am monitoring an interface on a cisco 3925 router. its a gig interface that is statically set to 100 meg/full duplex. The actual port speed subscribed to from the carrier is 20 megabits up/down. on our traffic graph we are getting spikes up to 100 meg or higher some times that throws off the view of the graph. From the carriers perspective they are shaping it down so theirs no way we could receive over 20 megabits at a time. Can someone help me understand why we are getting these spikes
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