Inbound spikes in graph
Hello, I'm monitoring a gig ethernet interface on Cisco 3925 router. On our 1 minute average traffic graph there are spikes going up to 100 megabits. I'm not sure why these are being reported because I don't believe the carrier is pushing that much traffic towards us. The interface config is below: p0_wan_r1#sh run int gig0/1 Building configuration... Current configuration : 157 bytes ! interface GigabitEthernet0/1 bandwidth 20000 no ip address duplex full speed 100 service-policy output SHAPING-PM
Change Account on a closed request
Good day, It's possible change the Account in a closed ticket? Change Account ACME to ACME2 ? Thanks in Advance Mike
Email Recall Function like Outlook
Hi Support Team, Is there a way to recall email when using the system. like in outlook recall function?
Technician per site
Hey, am using version 9035 and still have an issue: I want the Technician to view ONLY tickets from that associated site. for my case the site technician is able to view all request from other sites which i don't want, please help.
Company Bulletin Announcing new SDP
Might be a bit off topic, but we are launching SDP shortly and want to communicate to everyone in the company about the switch over and offer helpful hints etc. Has anyone created a bulletin or flyer etc to this effect? Or did everyone just throw the switch and change over? Thanks Jason
REST API. Getting data
Hi, I try to get data from SDP for my external application, and I would like to know if it is possible to compose right requests for getting the next data: 1. Get technicians by account name or id 2. Get accounts by technician name or id 3. Get worklogs by technician name or id Can anybody help me? Thank you very much in advance!
SSL for ADmanager
How does one go about configuring the certificate for SSL for ADmanager? The Help manual says one must be configured, but since ADmanager doesn't use IIS, this isn't readily apparent, and I haven't been able to find any documentation on it.
Where do I find scheduled reports?
We're using SDP 9103. We have some reports that get emailed weekly. Where do I configure the scheduling for these reports? I went to Reports > Scheduled Reports and the list is empty. I just assumed they would be in this section. Thanks.
Recover .mdf file of SQL server
I am trying to use my database file which is in .mdf format and created on the date 14 July. Whenever i try to use my file in order to restore and update the database, it show the error message of corruption and i can't able to open them. So i am urgent looking for a reliable solution which help to recover and restore .mdf file of SQL server. Any suggestion will be appreciated.
Assets usability additions/changes
Hi there, I'm working quite intensive with the Assets and the Purchasing module. There are however some cavaets that make this not always as easy as it could be: Bulk changing fields of IT-assets/Non-IT assets/Asset Components - We cannot bulk change a lot of fields: Site, Purchase (acquisition) Date, Expiry date, warranty expiry date, Location, Product, Asset is currently in..., Vendor Name, etc... Most of the time a lot of fields get automatically filled in through the purchasing module, but every
OPM API problem
Hi, when i try to create notification profile on OPM (Log a Ticket to SDP), i stuck in this problem. Pls help me how to fix this bug. Thanks you!
I need download servicedesk plus msp 8.3 build 8309
Hi! Where can I find servicedesk plus msp 8.3 build 8309? I need to download it because my db is this build and I need to restore it and then upgrade to 8311. Thank's :)
Release Management!
How can we do release management in SDP MSP?. regards, Raghesh
Remove Administrator as Technician, but still able to log on to make configuration changes?
I have 2 technician licenses and 2 technicians which i would like to give them their own username to logon without administrator rights, then there is me as an administrator who would use the administrator logon for configuration changes. Is it possible to delete the administrator account from the technicians list but still logon on as administrator, ive searched here and found that you can remove the administrator from the technician list, which is great but in doing this, would i still be able
New Starter Request Form
hi we are new to SD+ and have been using a word template for our new user request forms, we send these when there is a new starter, and then use it as our checklist and completing setting up the new starter with hardware/ software and access to systems. ive tried creating a new template in SD+ and started to add the new fields, but the form is 2 pages long in word and was starting to look a little long, so i tried to copy and paste the tables from the word document into the description box, this
Cache Monitors on SQL server
Using opmanager I am able to query all DB parameters, but below two monitors are not at all collecting data. - Cache Hit Ratio - Cache Hit Ratio(SQL 2005 Server) Test monitor shows the error as "The Monitor did not respond to the test request" No Clue on what might be wrong here; I am not suspecting WMI services as remaining monitors on the same server are polling data fine.
SNMP and Syslog.
I have a server that works with SNMPv3 requests, but not traps. It also will not process syslog messages for EventLog Analyzer. I can set that both types of messages are getting to the server. Any ideas what could be happening? Thank you.
REPORTING_TO via custom menu
Hello. Is there any possibility to add position to custom menu like "Send Approval to Manager" (click -> send approval to REPORTING_TO)
Trouble message: Threshold exceeded
I have created monitors templates via apiClient and that process use this method "addDeviceTemplate " in the form i fill information about trouble message , the problem i am having is that later in some monitors of the device i got this as trouble message "Threshold exceeded" and some alarms just say "Threshold exceeded: ", of course i can update the device monitor one by one, but why te value of the trouble message configured in the template has changed?. addDeviceTemplate - Example of values
Local authentication not working after enabling AD authentication
Hi, We have been successfully using SD Plus for several months with local authentication, and now we have everything ready to switch to AD authentication. The requesters are populated from AD, however we want technicians to use local authentication. The problem is - when we enable AD authentication the requesters can successfully login, but when technicians try to login with their local accounts - they cannot do it. I have checked the setting "Allow local authentication" in ServiceDesk Plus General
Template Categories - First Screen
Hi there, I'd really appreciate any help with this... When a user logs into ServiceDesk, the first screen I would like them to see is the 'Template Categories' screen as it simple to select a template to use. (I've attached an image of the screen). Does anyone know how I can make this happen? Thank you for your help. Dan.
Unable to connect to web client
Hi, I am in a tangle with Service desk Plus. I have previously uninstalled it and reinstalled it, but now using MS SQL. When I have run the run.bat it said that port 8080 was occupied (maybe from the previous install) It asked if I wanted to change it, and I put port 8081. I still cannot access the web client. I do not know what else to do Thanks in advanced
Category for FortiWAN of Fortinet
Hi supporter, We have 5 FortiWAN 200B, i created device template for FortiWAN and choose category is LoadBalancer but Opmanager not get HostName (only show IP) and Interfaces not show IP address of interfaces. Screenshoot as below Please support me. Thanks.
Unable to start Netflow server.
Hi, We are having problems while starting the Server. INFO | jvm 1 | 2015/08/26 12:30:39 | INFO | jvm 1 | 2015/08/26 12:30:39 | INFO | jvm 1 | 2015/08/26 12:30:39 | Problem while Starting Server INFO | jvm 1 | 2015/08/26 12:30:39 | System halted STATUS | wrapper | 2015/08/26 12:30:42 | <-- Wrapper Stopped WARN | wrapper | 2015/08/26 12:30:52 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2015/08/26 12:31:16 | --> Wrapper Started as Service STATUS | wrapper
Upgrade and custom patch
Good morning, i need to upgrade to 12 vesrion an enterprise infrastructure composed by an admin and about ten managed server. Some of the managed server has custom patch sent by support team to resolve different issue. At the moment of upgrade whats happen? the patch will be maintained? I must deinstall it before upgrade and re-apply? How i can know if the new version include correction of detected issues and i no longer need the patch? An example: In 11900 version i receive a patch for MSSQL monitor
Technicians from one site can see cases from all sites
Hi, We've just added a second site to our ServiceDesk Plus and assigned a new technician just to see cases from that site. Even after applying those changes, if the technician select "Pending requests" he is able to see the cases from all sites. Can you please advise if this is a bug or we are missing something? thanks in advance, Sergio
Created by field
Hi I was thinking about my reporting, and tickets for Created by technician..at present I have a report that goes on created date for last week, and filter is on Technician. However, this is only for jobs where the technican keeps the job - if they assign the request to someone else, that metric never gets captured. How do i report on the technician that created the job - can we have a field called Created By, which will auto insert the technician's name who creates the request?
Database table with ServiceDesk version & build info
I'm looking to query the database directly for the Version and build number of ServiceDesk Plus. I'm looking for the same information found on the About>Help page.
Enable replying on Technician notifications, to update the existing ticket with the reply
Good day, Currently only replies from notifications sent to sequesters updates the existing request with the reply. Please enable replies from technician notifications to also update the request with the reply. Kind regards Renier
ROBO Tech
Hi All, I am just starting to configure robo tech. I have a few questions. We require technicians to enter time on every request. How can I configure time for robo tech in the template. Also I would like to know is there any way for my end users to reset there passwords all on there own with out any technician intervention. Thanks in advance for your help. Troy Bifulco
Custom Notification
Scenario: I have a new employee template. We use the same template regardless of domestic or foreign site. Upon submission by Plant Manager or technician from a remote site, I would like a notification (email, alert, etc) sent to a group in HR. I also, based on feedback (employee #) from HR, would like to send a notification (email, alert, etc) to Finance so the new employee can be added to the cost center groups. (this is information provided by the HR representative. Meanwhile, I have a number
AIX password reset problem
Hello, Password reset for AIX servers, like for Linux and other UNIX flavours, is performed effectively from root account (either via 'su root' or 'sudo'). The difference in AIX is that setting password this way sets ADMCHG flag as well. This flag forces user to change password again during first login, which makes it not in sync with PMP. Obviously, trying to sync enables ADMCHG flag again so eventually we run in circles. From command line, this is easily solved by executing 'pwdadm -c $USER' after
SharePoint 2013 Integration
How do I integrate ADSelfService Plus with SharePoint 2013? Is there any documentation? If so please let me know where to find it.
Conversations for all open tickets.
I have this report which shows me the conversations for tickets within a time frame. What modification would I need to do in order to get the report for all open tickets? Thanks. SELECT workorder.WORKORDERID "Request ID" , workorder.TITLE "SUBJECT" , longtodate(conversation.CREATEDTIME) "Conversation TIME" , conversation.TITLE "Reply SUBJECT" , conversationdescription.DESCRIPTION "Reply" , aaauser.FIRST_NAME "Replied requester" FROM conversation LEFT JOIN workorder ON (conversation.WORKORDERID
How Do You Reset an Admin's Password
Hello-- We recently deployed PMP and one of the admins wants to change his password. He doesn't want the system to create a new password for him--he wants to manually change it. Neither of us can see where we can do that. Please advise. Thanks, Stephen
Several Issues
Hi everyone, I've used OpManager for close to 10 years and I love it. I'm now on version 11.6. I don't like the new interface, so I'm using the "old" theme. However, we have a lot of virtual machines using HyperV, and I notice it uses the new interface for that. I guess I'll just have to get used to it. That being said, I've found a couple of issues with the "old" themes. I can't delete certain monitors like Active Directory, SQL, etc. Unless I'm blind, there is no delete button. I can't edit the
Agent Up is down after refresh
Hi, I am using DesktopCentral supplement to the SDP . I moved the application to a new server and i have a problem. In SoM status is Up but after refresh is Down. The computer is running and has a new server ip .
Emails not being sent, and other strange email issues
My question is if the update to Build 9105 could have somehow changed some settings on how emails work? I applied Build 9105 last Friday at the end of the day. Everything seemed to be working fine after I brought the system back up, and closed out my last ticket. This morning, I should have received an email notifying me of a ticket I have set to be automatically created each Monday. I didn't get that email, but didn't think much about it. Then when I attempted to reply to a ticket (clicking
How do migrate TO mysql
How do you migrate to mysql from postgres and not use the built in mysql database with PMP MSP?
Updating PMP error: the file that you have specified is not compatible with this product
Running version 6600, trying to run the 6600 to 6700 update. Run Update Manager with admin right and point to the file. Error is: "The file that you have specified is not compatible with this product" The file C:\Program Files (x86)\PMP\conf\update_conf.xml confirms that we are running 6600. How to resolve?
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