To list the nodes thats not collecting performance data
Hi, Need your help to pull a list of monitored nodes which has no data available in their parameter. I am looking at finding out the list of servers that's not actually collecting performance data and to fix them to ensure all nodes are monitored.
Credentials on OP manager
Hi, How secure are the credentials stored in opmanager. Is it hashed or stored as a flat file ? Can someone retrieve these credentials ?
Requests. Advanced search by TEMPLATE
Hi, Is it possible to perform an advanced search of requests by TEMPLATE? I cannot find the field in the combo for the filters. The version is 9.0 Build 9033 Thank you in advance for your time. :-)
Error while Backup Scheduling.
Hi we have an error while backup sheduling java.lang.Exception: Unable to get the data from [ARC_ServiceReq_5401] table
Installation of Paid Apps
How do you install paid apps using MDM? We have quite a few paid apps but we don't want all of them installed to all devices. These were not necessarily purchased under the same Apple account.
request custom menu
please in my sdp appear the button request custom menu please what is the funtion of this button
Running Two Servcie Desk Pluse on same domain will affect SSO fuctionality.
Hey Team, The Netlog and NTML v2 support's for two Service Desk Plus running on same domain & AD. The Primary SDP system SSO fails after setting up another. I checked the Kbase #100009 regards how it works and finds the error in logs/sso log files. Can you please help me on this.
Merge is stop working
Hello When we updated the Servicedesk, Servicedesk stopped working. We recover data from a backup. We were some problems. Merge is stop working
Install of Netflow on windows 2012 server
I have been trying to install both the 32bit and 64bit of opmanager plugin for netflow. We want to trial it and possibly purchase. We have a central/probe design, I"m trying to install it on one of the probes. After install there are no errors but it is just not listening on the ports. I have changed the port to 8888 and all sorts of different ones with no luck. Is there a trick to getting this plugin to install on 2012 server? Should I be using the 32bit or 64bit. I assume 64bit since my OS
where to look for information, version 11.6, all the changes.
where to look for information, version 11.6, all the changes.
Multiple sort columns in Request window
Is it possible to sort the Requests window by more than one column? The attached screen shot shows that I have 4 Priority 3 jobs. 3 are service requests and 1 is an Incident. I'd like all the Pri 3 Service Requests to be grouped together. - Steve
Announcement pop up
When we have an announcement like a site wide outage no one seems to see the announcement its too low on the page. It would save us tons of time to have a pop up that a user must click ok. If you could make this option turn on and off. some announcements are not required to be pop up but some are.
View/login as
Can we have a facility to login/view as a specific user so that we are able to confirm what they have access to and can see?
Fresh Install - Program won't launch
Just installed SDP today and the install went fine but it won't open up. It brings up the Splash Screen with a blue bar that goes across the bottom. The bar stops about 80-90% of the way across and just sits there. I tried rebooting the server and got the same results. Is there something I can check to see what the problem is?
SDP link deployment?
I may be remembering incorrectly but I thought I saw in one of the recent "what's new" articles for a DC update that we had the ability to deploy a link for Service Desk Plus to our users desktops. Is this true or did I dream this? Thanks!
ServiceDesk Plus 9105 Released
Dear Users, SDP 9105 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9105 SD-60530 : Licensing error when more number of users login at the same time Please refer to the below link for the steps to install the patch.
https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Business Rules Issue - Only the first rules seem to be working?
Hi, I am setting up a clean version of SDP. In entering my business rules I have 2 main areas which are setting the Group and setting the Priority. My list of business rules show as 8 rules for setting the Groups followed by my first rule for setting the Priority. The problem I am experiencing is that the groups are set ok, but the Priority is never set. It is as if the last rule is not being run through the rules engine. If I swap the business rules around to do the Priority first, then the Priority
SCP Notification: Warning :Lucene Thread Stops
Hi We've SCP Build 7933 and after having an accidental restart of the running Windows Server, system started to send periodic emails with subject " SCP Notification: Warning :Lucene Thread Stops " and content as below: Product Name : C2E Helpdesk Build No. : 7933 System Error Notification Indexing (Lucene Thread ) is not running. Please delete the database entry (Task_Input entry) and restart the server to solve the problem Mail your Queries at supportcenterplus-support@manageengine.com Any idea
OpManager Reports at a Glance Missing
OpManager 11 doesn't appear to have the "Reports at a Glance" when going into a device. Is there a way to get this back? Regards -Gary
OpManager, well so far not so FLUID experience
I never used buggier application in my life than OpManager. Amount of stuff that doesn't work is just ridiculous. Idea that whenever something doesn't work "just switch to old UI and fix it there" is nonsense. You want to review your server monitors? "It's easy, just click on Monitor tab!" well it doesn't work, blank screen. You want to remove monitor? "Just click on Remove button!" Well .... that bloody button doesn't exist, ohh yeah sorry ... it's in "old UI". "Your service is down", said OpManager.
Mixed authentication problem
I have been using SDP for years now with Active Directory authentication and have had very few problems. However, today I had a need to add two non-domain users into the Requesters section. I added them, but I am unable to login as them. Does SDP support a mixed authentication setup where I can login as either a domain or local user, or do I have to do one or the other?
final LINUX instalation SOP
Is there a full detailed SOP to instal SDP on a LINUX server ?!?!? I've been trying so far without success, there's always something missing..... I really appreciate if someone could assist.... many thanks
Progress of feature in roadmap
I can see the ability to delegate an approval to another technician has been logged under SDF-41390,SDF-46108. Can you let me know any progress with this please, or please let me know where I can find progress on features? Thanks
microsoft project
how can i integrate Microsoft project with SDP or import these projects into SDP
SLA Resolutions times
Hi I am implementing an SLA that must be resolved within 12 hrs, irrespective of Operational Hours, which are 07:00 - 19:00 Mon - Fri. Saturdays and Sundays are not considered Operational Days. It appears that even though this is configured to be irrespective of Operational Hours the clock does not tick on a Saturday or Sunday, therefore, if a call raised at 18:30 on a Friday is subject to that SLA, the DueBy Date is not until 06:30 on the Monday, using 6 hrs from the Friday and 6 hrs from the Monday.
ADSelfService Plus 5.3 Build 5303
Hi, We are glad to announce the release of the latest build of ADSelfService Plus – 5303. This release brings a major new feature that empowers remote users – cached password update. Feature: Now update local cached password when remote users reset their passwords in Active Directory through the GINA/CP client. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.3 SP 0.3 from the link below: http://www.manageengine.com/products/self-service-password/service-pack.html
Which domain controller(s) should I be using
Need some help from support and would be helpful to hear from other folks using the product. I have set the product to only use the primary domain controller emulator PDCe. The thought behind this is: When an account is locked out no matter where, the lockout is replicated from the local site DC up to the PDCe right away This makes unlocks against the PDCe always work as the PDCe has seen the lockout right away When an account is unlocked, or password reset, the user then tries to login to Windows.
Device Notes Fields Order
Is there any way to set the order of the Notes fields. It seems to be ordered very random. Doesn't even follow the list in admin or the order they were added to OpManager.
You don't have permission to access /{2} on this server.
When I try to do an asset scan on some computers, agent v 9.1.50.W, I get the message "You don't have permission to access /{2} on this server."
OpManager Essential Edition
Please guide me to Manage Engine OPManager Technical Documentation page. Thanks in advance
Unable to deploy critical patches
I have a VM set up to allow unapproved patches to be pushed out to it to test before deploying to the rest of the machines. The issue I'm currently having is all patches I push out to the virtual machine come back as Not Applicable. I thought the cause could be that I didn't have Internet Explorer 11 installed (It only have IE 8) and one of the patches was for IE 11, so I installed Internet Explorer 11 and then re-deployed the patch and still failed. Another patch I tried to deploy was one for Word
Additional/Custom fields - multi-select
Could we have a field type where you can multi-select, either with tick boxes or select multiple options in a drop-down? It saves having to create multiple fields when all the information could be contained in the same field, but you needs to select more than one value.
Custom Dynamic Groups
HI, Is it possible to create a Dynamic group based on part of the machine name? I do not see any thing to be able to filter by a name or even remote office.
ServiceDesk Plus 9104 Released
Dear Users, SDP 9104 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9104 SD-60454 : Issue in integrating Desktop Central and ServiceDesk Plus when Desktop Central is running in secure mode (HTTPS). SD-60499 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the
Cradlepoint Routers
Has anyone setup monitoring on Cradlepoint Routers and been able to gather statistics such as processor time, temperatures, and such? Do we know if Cradlepoint will be added as a vendor?
Create Task based on Selected Category/Sub-Category/Items
Let me know if there is already an existing feature because we need to have this kind of feature. so instead of creating multiple incident template with set of task. it would be great if the task will vary depend on the category you have selected.
Automatic Status Change after responding to customer or customer has responded
Hello.... currently, the status is not changed automatically after we respond to customer, or the customer respond to us. We would like the status updated to 'Customer Working' (timer stop) when we have responded, and 'Work in progress' (timer continues) if the customer has responded. Is there any plan to implement this feature, since I think most of the help-desk software has the capabilities to do such thing?
Question on user password
Currently, ServiceDesk Plus is not possible to force local users to periodically change your password. This will be fixed in an update of the tool? Thanks you.
Asset scan - Solaris script
The xlm file from Solaris generate by HP-UX script doesn't work. Is there any solution for this? SDP 9.0 MSSQL
Error Message: Loading MIBS Failed: Could not find the file: ./mibs/RFC1213-MIB
MibBrowser will not load MIBs. The MIB folder is present and verified.
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