Requester can't log into mobile app
This past weekend I updated our SDP server to build 9100. One of the big changes that I was hoping to leverage is the ability for Requesters to log into the mobile app. I've set up my test user with an API key, but when I try to log in from the IOS app (v3.2) I get the following message: "Error: Requesters are not allowed to use mobile application" Is there a bit I need to flip to allow this other than generating the user's API key?
Is there a way to view raw FNF data received by the Netflow Analyzer?
want to check the raw data as I don't see anything under the http host tab...
java.exe*32 service take 100% cpu
I have Desktop Central MSP Build 80295 installed on a Windows 2008 STD SP1 server on VMware. Now when I start the ManageEngine Desktop Central MSP service the java.exe*32 service take 100% cpu. The application runs for around 10 min then it stops. Any ideas as to why ?
Cisco 3650 MIB for Custom Template
Has anyone created a custom template for the Cisco Catalyst 3650 switch? Which MIB should I upload and apply?
Key based credentials
I need to monitor a server which does not allow for native login instead they create a key based authntication. Can I ad the private key to op manager to enable monitoring this linux machine? If so how?
Error: "cannot be assigned to the selected technician as the technician is not associated to the site."
Hi, We are suddenly getting this intermittent error: Failure. Request ID(s) 1234 cannot be assigned to the selected technician as the technician is not associated to the site. This happens sometimes on the same site with the same technician and the next day it is okay again. Technicians currently have the same rights on all our supported sites: Not associated to any site and as I said the issue is intermitant. We have no operating hours plugged in and all sites have the same settings. Please advise
Others cannot see scheduled reports
Over the years, as people have left, I've taken ownership of most of the custom reports that people have created for scheduled distrabution (to stop them becoming orphaned). What we have now found is that I'm the only person who can see or modify the report schedule. They can see the report and modify the report itself, but I'm the only one who can do things like change the recipiant email list. IS there some way around this? Thnaks in advance.
ASA firewall list with - hostname + interface + IP address
Hallo I need from all Firewall a list which contains - hostname + interfacename + ip address Is there any way to select ASA configuration and generate a list like this: the Goal is a list like : Firewall Name1 Interface name1 ip-address1 Interface Name 2 ip-address2 Firewall Name2 Interface name1 ip-address1 Interface Name 2 ip-address2 thx in advance
Device stopped backing up - unable to identify why
Hello, One of my devices all of a sudden stopped backing itself up. It's a Nokia Checkpoint firewall. I have other Nokia devices which backup normally - all use the same credentials but this one fails every time. What can I do try and identify the reason for this? thanks Nilesh
Command "contains" in Field & Form Rules
How can i set a "contains" command in field & form rules? In examples, manageengine just shows "is" / "equal" command: if($CS.getText("Subject")==="Notebook") I need "contains" command. Thanks SDP 9.1 / 9102 MSSQL
changeDb on MSSQL
Hello, I try migrate my DB from one MSSQL server to another. While i select production server which have more the 7 instance ChangeDB.bat fail :( Exception in thread "AWT-EventQueue-0" java.lang.ArrayIndexOutOfBoundsException: 2 at com.adventnet.servicedesk.tools.ChangeDBServerGUI$2.focusLost(ChangeDBServerGUI.java:214) at java.awt.AWTEventMulticaster.focusLost(Unknown Source) at java.awt.Component.processFocusEvent(Unknown Source) at java.awt.Component.processEvent(Unknown
Service Desk Plus onDemand
Is there a way to automatically email the manager of a user when the user opens a request and also when IT closes/resolves it? I have multiple "sites" that I am using as the locations of each company, I would like a manager field to associate the manager to that site, then each time someone from that site enters a ticket the manager is notified. Also when the request is closed they are notified. Is there a working solution or should this go to feature request? Thanks
Support Group Notification Usability -- Preventing Replies
I'm wondering if others have the same issue: We have a total of 85 technicians, many of which are not direct support (ex. developers, QA techs, etc.), which means they don't look at SDP the entire day, they only go there when something prompts them to do so. That alert comes in the form of an email from SDP and, in some cases, we need to notify several different types of individuals that a new resquest has come in or has not been picked up. Here's the issue: The email notification makes it too easy
Anoying interface.
Hi, we are your customer for over 5 years and by myself I’m using your software for about 10. We’ve been using your password manager as core password software – but now – with lots of resources it gets annoying – mainly we use search option but normal users gets angry every day to find something. At the beginning we started to use groups…yes tree view etc…but suddenly it occurred that in fact browsing them is even more annoying. Guys – time to move with the software – we are looking at your competitors
Unable to reach the Domain!
I am receiving an error "Desktop Central server should have access to reach the following domains to download patch related files in the following formats: .7z, .zip, .exe, .msi etc ." The software the error is referring to is CDBurnerXP. . However, this software is not installed on any workstation or server. It is not listed in the software inventory. So why is DS attempting to access the URL, http://download.cdburnerxp.se?
Lucene search for non-SDAdmin Role
Refer to the user guide, the other than SDAdmin role will fetch 2500 records. Do you know how to increase the record size for non-SDAdmin role and the maximum size? Thanks a lot. Refer URL: https://www.manageengine.com/products/service-desk/help/adminguide/general-features/lucene-search.html Points to remember about search mechanism: Special characters cannot be searched Request(s) whose description exceeds/or is equal to 64k cannot be searched Search performed by Technicians with SDAdmin role will
field & form rules doesn't work
hi guys, It doesn't work when I set the rules like pics.What can I do for this?
Auto detect "type" of Fortigate
Hi supporter, Why Opmanager cannot auto detect "type" of Fortigate (use add snmp)??? Fortigate Template default (have add some new SysOID): parameter monitor CPU, Memory, Active Session have not data collection happened. Memory Utilization OID: .1.3.6.1.4.1.12356.1.9.0 CPU Utilization OID: .1.3.6.1.4.1.12356.1.8.0 Active Session Count OID: .1.3.6.1.4.1.12356.1.10.0 Fortigate template custom: parameter monitor CPU, Memory, Active Session have data collection happened. cpu
Custom incidents View
Hi, I have Servicedesk Plus MSP, how can I see an incident view what displays only open and completed (resolved) incidents? Thanks in Advance Mike
Adselfservice_enroll.hta not working
Hi, I've created a domain strategy and I 've configured force enrollment linked to this strategy. I 've noticed that the Adselfservice_enroll.hta script is stored in the sysvol directory on domaine controler . What is exactly the mechanism to copy the script on the sysvol ?whose user is copying the script? When i logon PC there is no windows message to force enrollment. How Adselfservice_enroll.hta is triggered ? What should i do ? Thanks Franck
Netflow Alerts Profiles
Hi Can you guys please explainme how exactly the alerts works? I have configured an alert that send emails when trafics exced 90% 5 times in 10 Minutes but i see that somethimes the traffic exceed and it does not send any alert and somethimes it works fine. What is the diferencie if I configure the alert like this 90% 5 times in 10 Minutes or like this 90% 5 times in 5 Minutes The number of times that it counts when trafic exceds (In this case 5) they must be in a row? If one capture is less than
Stop Windows 10 Auto downloading
Hi, Is there a method deploy something to stop Windows 10 automatically downloading and upgrading on computers that are managed but not part of the domain?
Cisco Nexus 5596 Operational Status
We have several ports that are not connected ("Operational Status = Down"). Why do we see errors reported in this state?
WMI credentials encryption
Hello Can anyone tell me whether the credentials entered for Windows/WMI in OpManager 9 are stored and sent to the remote devices in a secure encrypted fashion? Thanks
how to use Remote acces fromiPhone 5
how to use Remote acces fromiPhone 5 if you have desktop centeral 9
scan error Agent is not reachable ot time out
when done scan for computers error Agent is not reachable OR time out for Remot computers (WAN)
Report used Service Request templates
Hey, We are trying to review our service request templates (we have way to many) and are trying to find/build a report to find out which template is frequently used and which is not. I can't find a way to select "Template Name" in the report builder. Does any one of you have a report for this purpose? Template Name Month No of Requests based on created date
Support Group Notifications
I'm wondering if others have the same issue: We have a total of 85 technicians, many of which are not direct support (ex. developers, QA techs, etc.), which means they don't look at SDP the entire day, they only go there when something prompts them to do so. That alert comes in the form of an email from SDP and, in some cases, we need to notify several different types of individuals that a new resquest has come in or has not been picked up. Here's the issue: The email notification makes it too easy
Skype Patches
Since the middle of last week I have been receiving message relating to Skype patches. My organization is using Skype for Business as a internal messaging client. Skype http://download.skype.com This domain is used to download Skype patches Failed Will this be updated or is there a fix that I can perform? Thanks,
How to effectively wipe out junk from your IT help desk
Are you often annoyed seeing lot of junk emails created as tickets in your IT help desk? I'm sure this can test your nerves on a Monday morning that sets the stage for the week. Visit here and learn how you can prevent such emails created as tickets in your IT help desk.
ServiceDesk Plus On-Demand supports 'Multi Currency'
We are happy to announce that ServiceDesk Plus On-Demand now supports multiple currencies for Purchase Orders (i.e asset procurement from different vendors). Choose frequently used currency for your organization from over 162 listed currencies. When you login or if you are already logged into ServiceDesk Plus On-Demand as an administrator, you will be prompted with a pop up to set your base currency. This pop up will have pre-filled currency symbol picked from "Self-Service Portal" for the Standard
Multiple Queues?
Howdy, We're looking for a Free Help Desk program we can use at our small company and have a question about SDP. Our setup is that we have a Tier 1 group (2 people) that take all the incoming tickets. If they get a ticket that has to go to another group (Servers, Security, etc), we need a way that they can assign the ticket to another queue so it gets out of the Tier 1 queue. We would like it to also then send an email to the people assigned to the second queue to let them know that they have a
Server Specifications
Good Morning, I was wondering if someone could assist me in regards to the type of specs that I would need to have on my VM to install ServiceDeskPlus. Thanks,
Entered Field in sRequest to be added to a task template
Dear all, I'm looking for a way, to get the information, which are entered in a request form, directzly added to a task which than can be sent directly to the assigned technician. eg. the mail with the task description should include the new Employee name, the starting date, the selcetion of the fields,..... How can this be automaticlly added to the task template? The reason is, that we are sometimes working with external partners, who have access to the AD to setup a new user but do not have access
service Catalog New Field Label length
Hi, I'm trying to test the service catalog and when I add a new field the lable shown is about 10 characters and I need the user to see i all. Is there a way to modify this behavior? Thanks
Time Zone Incorect
Hi I am having an issue with the setup of a new Site for the Business but when i am selecting the time Zone all i get is North America and not Australia, the region is set to Australia, i have looked through to ensure that everything is set to the correct country and region but still nothing has changed, PS : i did forget to Mention that we are using the Cloud base solution and not locally hosted, Thanks Garreth
2nd level approvers in Purchase module
Recently had a PO created where there was a Level 1 and Level 2 approvers. The level 1 approver received the email informing him that he had a PO to approve. The Level 2 was setup as an "or" and neither of the PO approvers received the email informing them they had a PO to approve. Is there a setting that I am missing?
Handling recurring payments for services - use contracts or assets?
Hi, I'm in the process of moving all our asset and payment management in to service desk and am currently looking at how to manage recurring costs for services - take an ADSL line for example. I've found two approaches towards doing this, so far. a) Create a (non-IT) asset to represent the line itself and then create a 'maintenance' contract, whose cost if the monthly rental fee and which lasts for one moth. This then gets renewed each month. The advantage of this is that you can set auto-reminders
Notify users of Planned Outage
I want to schedule regular maintenance and that will notify every week via email, can you do that with ManageEngine?
Connection Refused
All of a sudden, I'm getting a connection refused error message in all browsers - both remote and local connection attempts. Not sure where to look to begin to troubleshoot this error. The firewall is disabled by GPO on all server machines so I don't think that's what is at play here. But as a precaution, I went into the firewall settings in control panel anyway to confirm that the firewall was off - and it was. Any assistance would be appreciated - as I don't want to have to reinstall. Thanks.
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