Webinar: Join us for a Walk-through of Password Manager Pro Enterprise Edition
Hi, Our businesses keep growing, and so do cyber risks. To stay in control, we need to put tighter locks on privileged accounts. This calls for managing the entire life cycle of administrative passwords and closely monitoring privileged access. You already know about Password Manager Pro that helps control privileged access. Its newly released enterprise e dition helps reinforce your security defences with the provision to automatically enumerate privileged
Password History for Personal Passwords?
Hi... Is there a way for regular users to keep a password history of their personal passwords? Currently, I don't see a way of adding a Password History column to the table of personal passwords. Am I missing something? - Todd
License File invalid
I am trying to apply a temporary license file and I keep getting the message "The license file specified is invalid" ERROR CODE : 488 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310 Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : sales@manageengine.com WebSite : http://www.manageengine.com The license files is for a temporary key.
Disable Unlicensed Features
As I could understand that this maybe a method for Manage Engine to promote its rich features but in the end there are too many tabs that are not being used. Its like using a free software with advertisement while most of us pay for its license. Tabs like Application Manger Plugins, Log Analytics, Rack View, CMDB and etc.... Soon OpStor I would like to suggest a feature to disable/enable these tab on user preferences. By default it can be turn on to notify user but user could turn off these tab
UNIX script monitor gets executed correctly, but Health & Availability both stay red (not available)
Hi, I've a very simple Unix script that Applications Manager remotely executes every minute through a script monitor via ssh. It works perfectly, I can see that the script being called on the server, but the monitor always keeps saying " Resource MyScript is down. Health is critical as the resource is not available". Pinging the Unix server from the Applications Manager machine works, and, as I said, the script gets executed correctly... Any idea what else could cause the script to wrongly report
vmware host
hi manage engine in use (last update ) S.O : windows server 2012 R2 I have inserted into Manage Engine ap manager about 50 monitor of vmware's esxi host into managed server (probe server).When i removed it from central server,central server is not be able delete this entries.Probe server has no one vmware entry but admin server have 50 vmware entry. thanks for yor help
pfx ssl on OpManager central and probes
Morning, I was having issues getting my wildcard cert installed on OpManager central and had to call in tech support to get it running properly. Unfortunately for me I wasn't watching close enough and I am having the same issue on the probes. After we got Central up and running the probes stopped communicating and we were told that the probes need to be on SSL as well. Probe Name MachineName Status Devices Interfaces Load (p/s) LastContactTime gwretail
Cisco ASA interface statistics period
Hi, I need to know for which period the interface statistics are collected. ASA has two interface statistics, for 1 minute and 5 minutes, but I cannot find which one is polled? Regards, Borut
Translate "on duty" "comp off" and set clearance day
Hi, How can I translate "on duty" and "comp off" from scheduler? And, i can't find the clearence day on scheduler. SDP 9.1 MSSQL
Background Images for OpManager Are Too Large, Causing Poor RDP Performance
Hi, The background images for OpManager are too large, causing very poor performance over RDP. When accessing OpManager over a remote RDP session, it often hangs the browser for 30 seconds, while the background image is redrawing as it fades in. login_bg.jpg - 232kb noise-bg2.png - 1MB This makes it very difficult to use OpManager over a remote RDP connection. Needless to say, this is frustrating during an outage scenario.
Request Deleted through API
Hi, It seems that requests deleted with the rest API´s do not get moved to the recycle bin(trash) This is at least in build 7943 is this a know issue and possibly fixed in later versions ? Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for SCP : http://www.vlink.is/scp V-Technician for SDP : http://www.vlink.is/sdp
slow performance with ADSelfService Plus
I am trying out ADSS Plus in my environment. We are putting it in our vCloud Air cloud, which is just a virtualized vSPhere based public cloud. We have the VM running the code setup as a 2vCPU 4GB of memory. When I look at task manager, I don't see anything out of control for the VM OS level. The problem is that when I login using an Domain account it takes 15-20 seconds to login. WHen I login as the admin account, it will only take 1-2 seconds. I do have the backend AD sitting on the same network,
How do I integrate ADSelfService Plus with SharePoint 2013
Is there any documentation on how to use ADSelfService Plus with SharePoint 2013? If so can I get that info?
Integration of ADSelfService Plus with SharePoint server
Version 4.5 Build 4510: (25/April/2011) has this enhancement: Integration of ADSelfService Plus with SharePoint server Could you explain a little more about this feature? What it does, how it works, how to configure it, etc.? Thanks.
TLS Issue collecting from NetApp Filer
All of a sudden, even though the collections against my NetApp filers seems to be working and showing as 'Success' in the UI, I notice the raw event data is not present. Looking int the logs i see this message: retHash for FILER is{ERROR_CODE=12, ERROR_MESSAGE=Error while generating evt file :Connection has been shutdown: javax.net.ssl.SSLHandshakeException: Server chose unsupported or disabled protocol: SSLv3, ReadEvtFileTime=0, RecordNumber=475, My AuditPlus web site is using an internal CA signed
Netflow Does Not Display Conversations
Hi, in the last days I have this problem with severals Interfaces (Not All) If i want to see the conversations of the last 15 Minutes or last Hour it does not Show me nothing, I can see the grafic but I can not see any conversation It just Work if i put Last 6 Hours or last day or any other big value. Do you have any idea Why can this happend? Thank you!!!
File Monitor - Outbreak Report
Im wondering if its possible to create a report in ADAudit Plus that will send an alert or report if a single user modifies a large number of files in a short period of time. This would be the type of information that would be useful in the event of a virus outbreak. The infected machines ( with CryptoLocker for example ) would be making many changes to files, from a single user, very rapidly which would trigger the alert.
Anyone using OpManager to monitor a Kemp Loadmaster 1500?
I'm not able to successfully configure this load balancer, even when using their own MIBs and have created a custom device template. More specifically, I'm not able to monitor the CPU and memory utilization; I am able to monitor its two network ports though, as well as their response time and packet loss. At its most basic, these load balancers are a Linux box designed to provide load balancing, but even when I use Linux as its device template, I'm still not able to monitor its CPU and memory. The
Add Approvals and Tasks to Printing
Can you add the option to print approvals and tasks on requests and changes, please? The worklog does not record the approvers response, just that he or she responded. On tasks, the worklog records that the tasks are added, but not when they're completed. Right now, I have to add a separate screen shots of the to get the complete information. This is true for both my current and pending version. Version 9.0 Build 9046 in production Version 9.1 Build 9103 in test
Autoassign asset to incident by custom field
Hello. First of all i want to say, english not my native language, so don't blame me for that, please. :) I've got uniq ID on every workstation and all this workstations was added to assets in "servicedesk plus" with additional custom field labeled "ID". Is there any opton to make custom field in incident template wich one will be linked with the field in asset? So, during incident creation, i can fill this field with workstation ID and it will automatically attach asset with the same ID to the incident.
Could not connect to SMTP hosts: vm01mail.nautic-group.com, port 25
Hi, getting above error. Configuring AD Self service plus 1st attempt. On a standalone desktop connected to the same network. Domain registration works, password can be reset/etc. When configuring SMTP Mail settings I am getting this error. Connection security - none. Tested with my own email address/password, exchange. Port 25 example.mydomain.com Telnet to port 25 works fine. Windows FW has been disabled, no other FW installed. Please advise? regards, Raj
How to disable Password Expiry notification email.
Hi. We are using an old version of ADSelfService Plus tool. (Verison 4.5 build 4571). We had an existing password expiry notification schedule setup. However, we no longer need this and have disabled it by clicking on the disable/enable toggle button. But the user are still receiving the notification. So i then simply deleted the notification schedule. The users are still getting the notification emails. How do i stop this email notification? Do i have to reboot the server? Or is there a service
SMS not send
Hello, When a user tries to unlock/reset password through the web interface he/she doesn't get a SMS with the verification code on their mobile phone. We can send a test sms to the same number from the admin page though. Settings: Clickatell SMS gateway activated (if it isnt activated we cant send a test sms through the admin page) SMS credits ( there are enough credits available) Please help me out because we cannot implement this package for our organization this way.
ADSelfService Plus 5.3 Build 5304
Hi, We are glad to announce the release of ADSelfService Plus’s latest build – 5304. This release includes some major bug fixes. Issues Fixed: Issue in accessing the self-service portal through GINA due to a script error. XSS vulnerabilities have been fixed for improved security. Issue in enrolling users from external database when the total number of users exceed a certain limit. Issue in license management while accessing unowned licenses. SSO issue which prevented Mac users from accessing the
80 to 443 redirector
Afternoon Just finished installed a wildcard ssl onto the opmanager box and enabling port 443 Next question is how do I redirect 80 to 443 to people can go to http://opmanager.domain.com instead of remembering https://opmanager.domain.com (changed to port 443 so we didn't have to type out https://opmanager.domain.com:80) I've read thru a few tomcat procedures but they don't seem to work John
Add a variable to Notification for extension
It will be useful to have the requester's extension in the email notification for technicians. Please consider.
Additional Hard Drive Info?
I have a requirement to add a tracking ID and physical location (single-line text field) to each of our hard drives. The tracking ID is generated by another system and must (somehow) be associated with a specific hard drive. We are currently running weekly Domain scans which return basic information on the workstations, including (some) hard drive info. Is there a way to add this information to each hard drive in SDP? It's important that the tracking ID and physical location be associated with
Port UDP is open ?
How to monitor if a UDP port is open with appmanager? Thanks in advance, Luis Lorenzo
Appmanager startup issue
Hi, we're encountering this problem with appmanager12: the installation process and the startup of the application seem to be fullfillled with no issues but, for example, when in a first instance, we try to start the webconsole on the port 9090, it's not reachable. Also the appmanager panel on the port 8443 is not reachable. The windows services are enabled like on the other probes, we do not find any difference, even in the configuration of the OS. In the wrapper.log we encounter this error: "Incompatible
Disk Utilisation
Hello When i add a new AIX monitor to AppManager, the disks are not monitored per default. Is there a possibility to add a threshold for every disk globally so that when i create a new server monitor, the disks are automatically monitored? I need this for every disk and not for the total... Thanks
Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
Error In Creating User,A constraint violation occurred. - Error Code : 8007202f
Suggestion: Notification supression
is it possible to suggest a tick box in the options that will allow a user (perhaps on a per-user basis, perhaps globally) to supress the notifications that tell you an email has been sent ? When you reply to a user about a support request, you get the little screen up saying that the email has been sent. When you send lots of these, they get annoying, and the extra click can be a pain. We would like to only be told if the email WASNT sent ok, otherwise, we can assume it WAS sent ok, and not have
Asset Scan Exclusion
Is there a way to exclude assets with a certain status from scheduled scan? For example, I have a number of assets in inventory that have a status of "In Store" because they are still in a box and therefor will not be accessible for scanning yet they showup on the failed to scan list. Any ideas?
Adding more logic to incoming email processing
Would it be possible to add the following logic to SDP when it receives incoming email? When fetching email for an open ticket, if the email is from a technician watching the group the ticket is in and technician is not the requestor, process the email as a technician's reply to the ticket and notify the requestor. Else process the email as designed (as a requestor's reply). The majority of our technicians are not at their computers most of the day so having the ability to reply to a ticket via
Problems
Working with opmanger 6 years, saw many problems. Now we are on version 11.5 and see problems again. Opmanager stops collecting randomly Qnap devices suddenly cannot connect to snmp/cli Templates still hard to make en always a lot of N/A, plugins not 100% usefull or to expensive for what they do. Are we the only one having problems?
Device Down: No response from device for last 5 polls - disable this alarm
Hi, How can I disable " Device Down: No response from device for last 5 polls" I need devices to be monitored, but I do not need information, if they are offline, for example desktop,printer during night. Notification profiles, makes no difference what I setup there, alarms escalation this same, removing network interfaces from monitored this same result. I need to see device green and get alarms when free space on disk is low, or network utilization is high and so on, but information about if
Delayed Trigger seems doesn't work
Hi, We have an issue about the delayed alerts; We would like to receive an e-mail alert only after 5 minutes. We configured a notification profile with Delayed Trigger and 'Do not trigger if alarm is acknowledged' check box enabled. It seems doesn’t work because OpManager sends an e-mail alert as soon as an critical event occurs. The our current OpManager version is 11600 and it runs on Windows Server 2012 R2 Datacenter (64bit). Could you help us, please? Let me know if you need further information.
Subject with two words and "and" operator in Business Rule
I'm new to ServiceDesk - so answer may be simple - sorry if it is. I'm defining rule in Business Rules based on two words in the email subject. Both of tchem needs to be met together, so operator 'and' seems to be right choice. Business Rule instead of 'and' puts 'or' operator - even if I add words separately. For example - I need to distinguish high and low importance incidents. I thought that simplest way is to send an email with "category" and "importance" in the subject of email - Subject: "problem
Configuring Mail Server in Opmanager
Hi, I'm trying to configuring the mail server in Opmanager 11, but i receive the erro in below javax.net.ssl.SSLHandshakeException cannot be cast to javax.mail.MessagingException My mail server is a Exchange mail Server 2010 and my opmanager server it is inserted in list of a smtp relay. How configuring this feature in opmanager? Can someone help in this issue?
Couple of issues using opmanager
Hi there, I've been using opmanager for the past couple of days and I have some problems. 1. I've a domain controller on a virtual machine, every couple of hours it's category is changed to virtual machine and then the domain controller monitors are removed. I think this is synchronized with the rediscovery of vcenter. 2. I've added an snmp monitor for temperature sensor on APC ups I had queried the snmp oid and it work in MIB browser but I've to load certain a specific MIB library otherwise it will
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