pfx ssl on OpManager central and probes

pfx ssl on OpManager central and probes

Morning,

I was having issues getting my wildcard cert installed on OpManager central and had to call in tech support to get it running properly.
Unfortunately for me I wasn't watching close enough and I am having the same issue on the probes.

After we got Central up and running the probes stopped communicating and we were told that the probes need to be on SSL as well.
Probe Name     MachineName     Status                 Devices     Interfaces     Load (p/s)     LastContactTime    
  gwretail     OPMPROBE02      Communication lost     115         1509             11.29        19 Aug 2015 12:07:55 PM CDT


Following this procedure
https://support.zoho.com/portal/manageengine/helpcenter/articles/installing-pfx-certificate-in-opmanager
and running
C:\ManageEngine\OpManagerProbe\bin>ssl_gen.bat -f Enable

that command generates
keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect (I know the password was typed properly

and there is an error in the tomcat log
Aug 21, 2015 9:48:04 AM org.apache.coyote.AbstractProtocol init
SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-0.0.0.0-80"]
java.io.IOException: Keystore was tampered with, or password was incorrect
Caused by: java.security.UnrecoverableKeyException: Password verification failed

I'd appreciate any direction or a procedure that works
Thanks
John

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