Autoassign asset to incident by custom field
Hello. First of all i want to say, english not my native language, so don't blame me for that, please. :)
I've got uniq ID on every workstation and all this workstations was added to assets in "servicedesk plus" with additional custom field labeled "ID". Is there any opton to make custom field in incident template wich one will be linked with the field in asset? So, during incident creation, i can fill this field with workstation ID and it will automatically attach asset with the same ID to the incident.
Thank you.
I've got uniq ID on every workstation and all this workstations was added to assets in "servicedesk plus" with additional custom field labeled "ID". Is there any opton to make custom field in incident template wich one will be linked with the field in asset? So, during incident creation, i can fill this field with workstation ID and it will automatically attach asset with the same ID to the incident.
Thank you.