Created by field
Hi
I was thinking about my reporting, and tickets for Created by technician..at present I have a report that goes on created date for last week, and filter is on Technician.
However, this is only for jobs where the technican keeps the job - if they assign the request to someone else, that metric never gets captured. How do i report on the technician that created the job - can we have a field called Created By, which will auto insert the technician's name who creates the request?
I was thinking about my reporting, and tickets for Created by technician..at present I have a report that goes on created date for last week, and filter is on Technician.
However, this is only for jobs where the technican keeps the job - if they assign the request to someone else, that metric never gets captured. How do i report on the technician that created the job - can we have a field called Created By, which will auto insert the technician's name who creates the request?