Display SLA priority by Account

Display SLA priority by Account

Greetings,
I have a little problem with SLA in the creating ticket moment.
I have severals Accounts with different SLA levels each, when the operator create a ticket in the Priority field ever appears the totally levels (Some Accounts have 1,2,3 or four levels).
Example..
Account ACME have 2 levels of SLA
- 01 - High
- 04 - Low
But when creating the ticket in the field Priority appears all of the 4 levels.
- 01 - High
- 02 - Medium
- 03 - Normal
- 04 - Low

I need to discriminate by Account priority level.

Hope i explained good..

Thanks

Mike

                New to ADSelfService Plus?