We released SDP MSP - Hotfix Build 8312.

Users who are in 8300 can download the service pack from  here and upgrade to our latest build (8312).  Other users refer the Migration path table available here  and upgraded to our latest build 8312.

You can also know the issues fixed and enhancements from our  Read me .

What's new in ServiceDesk Plus - MSP build 8312 ?

Issues Fixed

• MSPSDP-7393 : When account name has double quote, then error throws while creating the reports and the site is also not populated.
• MSPSDP-7405 : Due by time calculation is incorrect , when a request status is moved from on-hold in certain cases.
• MSPSDP-7587 : Renaming a Support Group name in Default settings, doesn't update the same in sites with "Copy default settings" enabled.
• MSPSDP-8066 : When a technician sends an email to the e-mail address configured under server settings, those tickets are categorized into "All Accounts" instead of the MSP account.
• MSPSDP-8071 : Time elapsed field shows negative values in certain cases.
• MSPSDP-8103 : When a survey is sent manually , MSP logo is shown instead of Account specific logo in the survey notification mail.
• MSPSDP-8106 : $AccountName in the Notification rules content variable is not working properly.
• MSPSDP-8152 : While editing technician details, the tool tip for available groups does not work.
• MSPSDP-8181 : When worklog is made as a mandatory field in request closing rules, and if only a worklog under task is added to the request, it doesnt allow to close the request.
• MSPSDP-8189 : Boolean values are not displayed in query reports.
• MSPSDP-8206 : Unable to login in Iphone-App at certain cases. It throws "Provide MSP Server" error.

Please contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

Thanks

Santhosh

Head of Quality Assurance and Support Team

ManageEngine ServiceDesk Plus MSP Team

Refer here for : Issues Fixed | Road Map Features | Useful Documents