Hi All,

I have created some field and form rules in "the default incident template" to hide/show some fields based on the "field change" or "form load". here are the examples of some of the rules I have created:

these rules works fine on the default template.

Here are my problem:

1. I had one additional template which was available to requester "show this form to requester" ticked. As soon as I un-tick this option or delete this additional template: my rules on default template stops working. I do not have any user group/ These forms are not specific to any requester group. its available to everyone. I don't see why these two form will be related and deleting one would impact the default one. Anyone can help me with this would really appreciate it.

2. I also have a customized additional field with field value type "date". But I cannot see the option to include this new field in any rules to show/hide. If change the field type to test then I can. Is that a issue with manage engine not having the feature to control date field or is it me missing something?

Any help would be appreciated.