Who in your company runs your Service desk plus ticket system?
I am trying to see if anyone else spends as much time in SDP and the other ManageEngine products as I do.
Keep in mind we have 12 departments that use SDP. I create all the ticket templates and train everyone to use the system as more departments use the ticket system.
I have asked other people i know and i believe they use basic ticket systems place a ticket complete a ticket.
Keep in mind we have 12 departments that use SDP. I create all the ticket templates and train everyone to use the system as more departments use the ticket system.
I have asked other people i know and i believe they use basic ticket systems place a ticket complete a ticket.
We have SLA's data to collect and reports to make. Departments making changes all the time. new users remove old users ect.
I can say also we use Zoho reports so lately i have been making dashboard for other departments so department heads can see how things are going in real time.
I can say also we use Zoho reports so lately i have been making dashboard for other departments so department heads can see how things are going in real time.