Report on requests from last month by Priority in procent
How can I create a report from all requests created last month and see percentage closed within priorities SLA's divided in day, week and month?
Change approval with notes - Report
Hi, I am interested how to get report on approved changes from Device Expert with comments entered during the approval process. When we approve changes we indicate comments for each changes. If it is not possible to get this report from the web, could you please let us know how to get it from the database. Thank you
Error on business rules
I wanted to consult you can no longer work due to no rule of business, everywhere is configured as follows.
Blank page on startup [RESOLVED]
When I start my service desk up the page is blank I can not enter logon info. ===================================Start Up Log File====================================== C:\Users\cogenyk\Desktop>set wdir=C:\Users\cogenyk\Desktop C:\Users\cogenyk\Desktop>set PRO_HOME=C:\SDP\ServiceDesk C:\Users\cogenyk\Desktop>cd /D C:\SDP\ServiceDesk\bin C:\SDP\ServiceDesk\bin>SDPLaunch.exe -launchapp C:\SDP\ServiceDesk\bin>set ERRCODE=0 C:\SDP\ServiceDesk\bin>echo 0 0 C:\SDP\ServiceDesk\bin>cd /D C:\Users\cogenyk\Desktop
Removing Resolution from Technicians Template
When opening a request, the resolution option is there. Even when we do not put anything on the window and submit the ticket, the request shows that a resolution has been entered, even if we do not write anything. Is there a way to remove that option from the default template? I've been looking but can not find anything. Thanks,
Server does not start after upgrade
I am upgrading from build 9048 with mssql to 9100. After I apply the update, it says it installed successfully, but when I go to start the server, it does not start. Right before the update finishes, I receive an error stating, "Exception occured while extracting EEAR file : server/default/deploy/fosagent.war." Please advise me on what to do. Thank you, Jason
When to create a Service request from an incident
If an incident comes in from the end user that their phone has a broken screen. Do we, A) convert the incident to a Service request and order a new phone, or B) create a service request from the incident and close out the incident? Suggestions?
Service Accounts
Hi! Do you know where I can find all of the Service Accounts in the SDP application? Thanks, Jay
Request Tab Columns
Is there a way to get one of the Additional Fields from a Service Request template to display in the column list selection on the Request Tab? Right now I can only select additional fields that are on Incident templates. Thanks!
Patches did not deploy
Hello, the monthly patches downloaded fine, but did not deploy to any systems. I know the downloads were ok because they did deploy to the test group, just not to the entire company. What logs can I use to determine what went wrong? Does anyone know a solution? I should mention that the guy who used to do this left. Thanks! Beck
Put the request number in the page/browser tab title (includes workaround)
The page/tab title defaults to whatever the helpdesk has been named. If you have multiple tabs open, for instance when researching multiple issues or meeting with a customer to review issues, it's hard to find the appropriate case. It would be extremely useful for the tab title to have the request ID at the start. We rolled our own version using GreaseMonkey/TamperMonkey. This script replaces the tab title with the case number where available To deploy 1. Install GreaseMoney (Firefox) or TamperMonkey
CustomViewException when processing cvrequest - error
Hi, when we want to see associated incidents in asset we have an error [ServletException in:/asset/wsRequestDetails.jsp] CustomViewException when processing cvrequest '
How to see graphs for monitoring scripts?
Hi guys, I'm trying to use the new interface, but there I can't see the monitoring scripts graphs in real time as I can for out-of-box performance scripts. I can select it and it only gives me the option of deleting it. How do I do that?
Physical and Virtual servers showing different interface
Since updating to OpManager ver 11600 the interface for Virtual servers has changed. It looks like it is using the new API even though I have set it to use the old version. Physical server are showing correct, using the old API version. Also, under the Visualization menu tab, all the options are missing apart from All Devices. I have done a fresh install on a test server and the results are the same on there. Have the visualization options etc been removed or am I missing something. Thanks, Paul.
A MySQL query to return Closed calls without a notification
Hi Supportcenter team, We use a MySQL query you gave us previously to retrieve the status of calls, including closed calls. This doesn't appear to bring back the closed calls that are closed without sending a close notification as the query we use checks on the last entry for the call showed as Notification sent call closed. Is there a query you can provide please that will allow us to get the last entry within a request to be "Call Closed without Notification" Many thanks Rich
No EsxServers showing
I have managed to conenct the Esx Vcenter to de software. Alle virtual machines are discoverd and showing. Also the vcenter is showing but the Esx Servers are not showing. Must I enable something on the host like the snmpd service.
Change Line Manager gets not authorized error
Hello, I am using 9.0 Build 9023. I assigned a technician as a Line Manager in a Change Request. The line manager gets the email "Change ID has been assigned to you as Line Manager". When I click on the link in the email, I get "You are not authorized to view change module and details" Am I missing a step? Thanks, James.
Monitoring DHCP services
Hi All, Am using OpManager version:11400 (64 Bit) and would like to know on how to enable DHCP services monitoring on one of the DHCP server and to generate alarm when the DHCP service is down.
Can content variables for Automated email message be modified?
We have some additional custom lines added to certain ticket type with our Service Catalog. These lines would be helpful to return in the automated email, to the requestor, when a ticket is closed. In the Notification Rules, Customize Template screen, is there a way that we can get these additional fields/lines to be available in the content variables scroll box? Or can they be referenced and included by adding the appropriate '$variable' to the content message? An even better solution would
Cannot Add Vcenter to VM Manager Plus
Not able to add vCenter 5 / ESX5i to VM Manager Plus; build 11600. Tried with different mode of credentials. Gives Cannot Add Device Failed Able to access https://<vcenter server IP>/mob
Interface not discovering for Cisco 2900 and 1900 routers
I recently installed Op Manager in one pc and added two router for monitoring purpose. But I am not able find interface details. I have done the rediscovery and deletion/addition. What could be issue?
WAN Link down report from Netflow Analyzer
Hai, Is it possible to generate the WAN link down report from netflow analyzer. If possible kindly share some snapshots for the same. I wan to generate the Link UP/Down report from Netflow in Excel format.
Real time graph monitor for interface traffic utilization on new UI?
Hi there, OpManager build 11600 I think this has been asked before but can't remember where. Also, I used the Screenshot feedback but not sure if this is a one-way feedback since it didn't ask for my email address nor other details. Just in case... When using the old UI, I can get the real-time interface traffic by: go to switch details page click on Interfaces on each interface, I can click on the icon on the right-most column When using the new UI, I can't find this option anywhere. Anyone knows
Erase serveur
Hello everyone, I'm new in the community. I am trying to test the free version of OpManager to whether the product matches our needs. First, it is well. I miss him still some information. For example, how to remove a peripheral monitoring? I have clicked on "delete" and it tells me that it is deleted, yet I can not test the product on other peripherals, the maximum being reached ten. Pouver you help me? I exuse for my English. Best regards
VM Performance Monitor
VM Performance Monitor does not allow me to set "consecutive times" for monitoring? Is there a way this can be set?
OpManager URL Monitor TLS v1.1
Hi, We have hardened one Web Site, and as part of our security team recommendation, we completely turn off SSL v2 v3 and TLS 1.0. Couple of our URL monitors is failing now, not able to reach the website. Is there any settings that I could change to allow OpManager talks TLS 1.1 against that website. ?? Thanks,
Disk related monitor fir linux
Hi, I am not able to add disk related monitors for a linux machine. I tried deleting and readding the node already but it didnt help. Its being monitored through CLI and memory, CPU monitoring is fine. where as free or used disk space monitor is not getting added.
Convert Incident to Service Request
Hi, We have many users who select to open a new request and then click on the ‘New Issue’ button. As a result we have tons of incidents which should be Service Requests. Hardly any users know the true difference between a Service Request / Incident and neither do they really care. Not only this but the interface is confusing for ALL of our users. They shouldn’t have to watch a video to know how to user a Service Desk to raise a request! In my opinion the interface is very confusing for all
SDP Version 9.0 B.9039 - Change Module - Is there a way to find out when and who deleted a task from a Change Request?
Hello Everyone, We are using SDP Version 9.0 B.9039 I have a question I wanted to pose to the forum in regards to the Change Module, Is there a way to find out when and who deleted a task from a Change Request? The System Log View does not show anything. The History View option in the Change ID does not list it. Thank you all in advance for your help. Kind Regards, Robert A.
OpManager stops responding when I add WMI credentials
Trying to add WMI credentials. I set Name, Domain\Username and password. When I click Save the webpage with the modal window freezes and after a while the webbrowser tells me the page has stopped responding. When I refresh the page the credential is not added. Tested in Edge and Firefox.
Database operations - assign computer to user
Hi, In our enterprise, computer is assigned to user who in event of any damage is responsible for it. the computer is leased to user based on paper agreement, signed agreement is scanned and attached to asset in service desk. what i would like to do: 1. assign assets to user via database. 2. attach scanned agreement to asset via database. Our support said that "database operations are not supported", in case of assets assign, they gave as 2 tables ResourceAssociation and ResourceAssociationHistory,
Non domain requesters
Hi, We have a need coming up for an additional helpdesk system, however the requester's will not be domain users. We'd like them to be able to login and check the status of their request etc. via the web page. Ideally it would be good if the requester could self register their email address into the system as their login name, and then allocate their own password, or have a password randomly generated. Is ServiceDesk able to do this? Thanks Mick
ADMIN PASSWORD LOST
Hello, How can I restore the admin OpManager or change it? the password is forgotten and we do not have access since that Any Help Regards,
SQL EXPRESS 2008 R2 x OPMANAGER 11 --- FAIL
Good morning Mr. ,
I'm having SQL Express 2008 R2 database connection problems with OpManager 11 .
Is there any procedure to follow ?
Thank you !
How to monitor a Site to Site VPN on a Cisco ASA
We have two VPNs setup on a Cisco ASA 5525. We are currently using IPCheck to monitor the tunnels. We are looking to move away from IPCheck and I am looking into OPmanager to see if it can provide just a basic ping monitor for these VPN Tunnels. Thanks, Justin G.
Credential Hyper V
Hi, While creating a new credential WMI, I should give "Domain Name \ User Id" of an admin account or an user account is enough? Because when I add a hyperv host with an admin account it works perfectly but with a standard user account nothing (a normal device only is added) Please tell me if the admin account is must. Thanks
Opmanager problem
Dear , We are getting the below error message when we try to access ManageEngin. Please advise. I can't open OpManager throw web when we tried to open it using remote desktop we get the below : .\conf \ports.properties (Access is denied ) I tried to restart the services and the server and get the same , Thank you
SSO Not Working When Visiting via Static DNS Entry
Hello, We're getting ready to deploy SDP and one of the final items is setting up a user-friendly DNS entry (i.e. instead of http://servername/ we want http://helpdesk.domain.com/) SSO works when visiting http://servername/ but it doesn't work when using the http://helpdesk.domain.com/ URL, we get prompted for credentials. Here is the applicable login sequence via new URL: 2015-08-17 14:14:17: HttpSecurityService: C: GET /DynamicNotification.do 2015-08-17 14:14:17: HttpSecurityService: isProtected=true,token=true,passwordCredential=false,provider=true,isLogout=false,isAnonymous=false,connectionId=172.18.120.40:56508,authContexts.size=0
Connecting MySQL database of IT360 / OPMANAGER from remote host
Greetings, Please help me on the below; Connecting MySQL database of IT360 / OPMANAGER from remote host. Regards, Sathya
Is ManageEngine (ServiceDesk) interfasable with another Software?
I presented the software to upper management today and they brought up a question: Can I interface ServiceDesk with another software? We are currently using the Standard Version and was asked to investigate. The software that we are looking to interface it with is JIRA/Confluence from Attlasian. Thank you for your help. Israel
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