Help -- Service Catalog
Hi all, Do you know if is it possible to configure Service Catalog for different accounts? Because I would like that "account1" it is able to see specific services and "account2" able to see other specifics services (but they can not see each other's services). Is it possible? Thanks.
SDP MSP edition downgrade
Hi, i am currently running SDP MSP professional edition. due to our current busines needs, standard edition of SDP MSP would suffice. Is there a downgrade procedure? Thank you, Matija Šinogl
Scheduled Requests - Ability to Report Over or Add Columns to Screen
It would be great if we could report over Scheduled requests or have the ability to add additional columns to the summary screen that highlight the request schedule (e.g. Every Friday). At the moment, if you have lots of scheduled requests, you need to open each one to determine its schedule.
Reports - Activities
Could there be an option added to the reports module that allows reporting over activities?
Activities - Tasks - Assign to Group
It would be great if you could assign activities to a group rather than just a support rep. This way, someone within that group can complete the activity.
DELAYS FROM ServiceDesk Plus SUPPORT TEAM
Our main office in Chennai is impacted by severe flooding. Our employees are safe, but we are on diesel power and only 4G wireless connectivity. Many of our employees could not reach work and have no power or connectivity at home. We have emergency support operations from Austin and Tenkasi India, but we have much smaller staffing in those offices. So please bear with delays in our support.
Community Skype Chat
Hi all I'm a member of several other software community skype group chats, and have found them invaluable for support for quick questions, ideas, tips, etc. I thought I would start one for SDP, as there are times when I wish I could easily chat with other SDP users/administrators. Please join here if you're interested! https://join.skype.com/up49oVQbRfCV Thanks Sam
Major Service Interruption
It is unfortunate that we were taken down by an unprecedented storm today and the locality of our offices are flooded, and without basic services including internet connection. Most of our staff could not resume work today. However we will look into request with the highest priority at the earliest we can and help you get you going. Sorry for the inconvenience. Thanks for understanding.
Major Service Interruption
It is unfortunate that we were taken down by an unprecedented storm today and the locality of our offices are flooded, and without basic services including internet connection. Most of our staff could not resume work today. However we will look into request with the highest priority at the earliest we can and help you get you going. Sorry for the inconvenience. Thanks for understanding.
Major Service Interuption
It was unfortunate that we were taken down by an unprecedented storm early today and the locality of our offices are flooded, that we could not resume to work. However we will look in to your requests with highest priority and will get back to you at the earliest. Thank you for your understanding. - Eventlog Analyzer Support
Major Service Interruption
It is unfortunate that we were taken down by an unprecedented storm today and the locality of our offices are flooded, and without basic services including internet connection. Most of our staff could not resume work today. However we will look into request with the highest priority at the earliest we can and help you get you going. Sorry for the inconvenience. Thanks for understanding.
SCP Notification: ERROR : Mail fetching process stopped
We have recently been hounded with issues for SupporCenter Plus. It's Stopping the mail fetching at LEAST 20 times on a normal day. We updated it to the latest version with the same outcome. All we see is: Product Name : ManageEngine SupportCenter Plus Build No. : 8003 System Error Notification An error occured while processing email with subjectOfMail : RE: Your request has been logged with request ID ##196657## [7564296:5528439] messageid : <565EB9BE.002745.01836@xxxxxxx.co.uk>. Mail Fetching process
How to move files - folders and maintain NTFS and Share permissions?
Hello, We would like to move Shared folders (Home-folder) on a Microsoft Windows Server 2008 R2 from one location (X:\Users\Home\<department>\%username%$) to another (X:\Users\Home\%username%$) by maintaining NTFS and Shared permissions. In the past when these Home-folders were created they choose for putting them in 'department' sub-folders, now we want to undo this and put these Home-folders straight under X:\Users\Home\. Can somebody tell me if possible with ADManager Plus? I already look but
Availability report - incorrect up time
I have a time window of 6am - 10pm. This equates to 16hr/day 112hrs/week. When I run the availability report for the previous week, the 100% value = 4d 10hr (106 hours). Why is there a 6 hour difference? Why is the value not 112 hrs. Ideally I want to run an availability report for the last month (6am - 10pm, Mon Fri). This does not appear to be possible. Can this be confirmed? Thanks
Quarterly report not working
Hello, We have set up a quarterly scheduled report by choosing 'monthly report' and deselecting the months we don't need. However, this is not working. For example, we have deselected the month December, but today (December 1st) the scheduled report was generated. Could this be a bug? Thanks in advance.
Trigger auto assign to technician via email
Is there a way to without a business rule being setup to add a string to an email subject line that might trigger the auto assignment of the ticket to a technician? My tech will often receive email the in turn will send to ServiceDesk Plus, and then will go into the web app to manually assign it to themselves. Is tere a string they could quickly add that will do this for them?
Email a request to the support rep
Hi, is there a way to email a request to all support reps in a Group? I know more recipients can be added manually but when a request is assigned to a Group instead of a single rep I would like the system to email the request to all reps. Reason is we have tech groups we assign queries to. They don't need access to SCP (they don't deal with customers directly, only with their queries) but they are set up as reps. in SCP and it would be good if they could all receive a request via email when this
Used Disk Space in MB for C: is 28 MB, threshold value for this monitor is 2000 MB
Used Disk Space in MB for C: is 28 MB, threshold value for this monitor is 2000 MB Crapy
Adding more than one threshold value
Hi, Can i add more than one value in threshold value when using the equal (=) for example : I need to add value 5 & 6 in Trouble ? and Thanks :)
Imported wildcard SSL certificate in ADSelfService - http and https ports unresponsive
Hello, We have followed instructions in "ADSelfService Plus: Guide to Install SSL Certificate" with a Thawte wildcard certificate. The Keystore generation did not report any error and the SelfService.keystore generated was copied to <install_dir>\conf folder. Server.xml has been modified to specify SelfService.keystore with the associated password on default port 9251: <Connector port="9251" name="SSL" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" disableUploadTimeout="true"
Remove "Get Quote, Purchase" button and other advertisements
After purchasing a license for OpManager I was expecting the advertisements to go away. How do we remove the "Get Quote | Purchase" button? How do I remove all advertisements for other ManageEngine products? When looking at a network interface in OpManager there is a huge advertisement for NetFlow Traffic Statistics. Clicking the "x" closes the add until the page is reloaded.
Why Work log not showing on Requesters Login
i am not able to view the worklogs of requesters tickets, why its not listing ?
Filters Based on Account Exclusion rather Than Inclusion
All the filters on report/alert profiles for file auditing (and other actions) are based on the inclusion of user names i.e. if username X accesses this file alert me. You can also include groups. However, often, especially with file auditing we wish to alert if any user except X access a file. Currently, do to this one must duplicate all file auditing actions and filter against the username you wish to exclude which is very cumbersome.
SLA Calculation Issue
Hi! May I request help in finding out how the SLA was computed for a certain ticket with the following details: Below is the SLA rule applicable to the above ticket: Below are the Holidays configured for May 2015: Below are the configured Operational Hours: May 12, 2015, was a Wednesday so the Due By Date should have been May 14, 2015. Please help me in knowing why the system computed the Due By Date as May 19, 2015. Thanks!
Time spent for requesters
Dear Sirs, I've checked in the forum and find similar requests from some users (many years ago) but no solutions. The needed feature is to inform my requesters on the time spent (namely the sum of time spent WorkLogs for the same request) to give the solution and close his request. I have two way to provide that information: 1. by the self-service portal - I've checked it but can't find this feature, requesters can see many details on the request but not time spent. 2. by mail notification on closed
Closed tickets reports
Hello, We currently have two levels of ticket closure in our service desk, a ticket is first put in the resolved state by the technician, and then it is closed by the user, if a ticket has been resolved by a technician but is not closed by the user, the system will automatically close it after a specified period. i need help generating a report that shows all the tickets closed by users and all the tickets closed automatically by the system. can anyone help me with this query? thanks in advance.
Track event ID occurrances per user per minute
Is there a possibility to create an alert that will notify me if same user delete 10 files or more in one minute? File monitoring is up’n’ready, but if I create alert on event ID 4659 (Object deleted) it will notify me based on occurrences of event ID. I need to track if any user on domain deletes more than 10 files per minute.
Strange Error
We have been using ADManager Plus for a while now with no problems. Today one of our staff deleted a user using the same template as she always uses and the following error was produced: Successfully Deleted the User.Unable to Delete the homeFolder - This function is not supported on this system. - Error Code : 78 .Successfully Deleted the Vista profile.Successfully deleted the user mailbox permanently.The associated user object also gets deleted in Active Directory. It did most of the job but failed
Exchange mail alias is different domain name to AD domain
Our users email addresses have a different domain than the AD domain... can I configure ADManager Plus to allow this without having to pay for an extra domain? e.g. main domain for AD management is acme.net - email addresses are user@acme.co.uk
Mailbox Full Access Permission
Is there a way to grant an account full access permission to an existing 2010 exchange mailbox in AD Manager? The current feature I see looks like its only for exchange 2003 and doesn't seem to work on exchange 2010.
Lync & Exchange modifications in Automation?
Are there any existing (or if not are there any plans to include in a future release) ways to modify a user's Lync & Exchange attributes as part of the automation? Currently I have an automation set up for expired user accounts (i.e Leavers) which disables the accounts after 30 days & deletes after a further 30 days, also removes from some mailgroups & security groups at various points along the 60 days. This is a real timesaver! On top of this I can hide users from the addressbook using modify user,
Report Alert
Hi, I would like to get one automatic report with Login of autentication of all user of my domain. I did one but I can see the user system (PC16$,SYSTEM,DWM-2,DWM-1,DWM-3), I want only the user What Can I do to get this relatorio by email with this information?
SQLServer DDL Auditing Report empty
I am testing Eventlog Analyzer 10.7. I have setup Audit object and Audit specification for the MSSQL server I'm trying to monitor as instructed by ManageEngine's documentation. Unfortunately, the SQLServer Reports do not compile ("no data available" it says). On my SQL server I have created databases and tables, dropped databases and tables, changed tables--but nothing shows up in the Eventlog Analyzer reports. I see events in the Application Log on the server and if I do a custom search in Eventlog
Dozens of iexplore.exe processes running
Last night we had an issue with our SQL server cluster and I had to restart the ADaudit service this morning. When I logged into the server, I see dozens of iexplore.exe processes running. Some are x86, some are x64 (determined by the path of the executable running) and each is taking up close to 4MB of space. None appear to have a network connection active. Why is this happening and how can we stop it? I've seen this before so it seems to be some kind of bug.
Upgrade without the need for a backup
I am attempting to upgrade Service Desk Plus from version 9049 to version 9100 without being forced to carry out a backup. Due to availability of a VMware snapshot and a backup of the SQL database, I feel there is no requirement for the automated backup to be carried out during the application update. This adds many hours to the process. I have already altered the 'UpdateManager.bat' file with the addition of '-DSDBackup=false', following advice from previous posts. As a result, I was presented
Updating AD user list
I know this is a silly question to ask, but I just want to make sure before I pull the trigger. I'm about to update our AD login credentials, and it warns that "On importing, existing data will be overwritten and new data will be added." I'm assuming that means current configurations remain the same though right? If someone is logging in with their AD creds as a technician, his current roles + support groups won't get overwritten and need to be setup again?
Phone calls adding at conversation
The question is: In the conversation time I want to add work log. I mean; if someone calls me and I open an incident, Then I communicating with the requester by mail and then again I’m taking a phone call. Then again finalizing the incident with the mail. But in this order I used · Phone · Mail · Phone ( work log ) · Mail And the incident is closed. But due to this order in the conversation panel I can only see the mail, I can’t see the Work logs as an part of
Geotrust cert
How can I install a Geo trust cert to use the SDP with SSL? The directions dont say how to import it. I am using P7b. I extracted the 3 certs inside. There are no commands to install a geotrust cert.
Hyper-V log are not collected
I have hyper-V server 2012 R2 with Hyper-V log enabled, but I can't see them in ELA. What am I missing?
button "add note" is not working
sometimes while trying to add a note , the button "add note" does not work , we have to copy the text , refresh the page and repeat steps. Is there a solution to this problem? ver. 9.1 9114
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