Reports - Generate only the graph / Top 5 categories
Hi, Service Desk plus : 9.1 - 9115 Database - MS SQL Could you please help out with the following questions 1) Can we generate a custom report with only the graph as the output? That is without the table data. - Example - the number of tickets opened last week, the number of tickets resolved/closed last week, total number of tickets opened last week 2) Please tell me how to generate a report with a graph on the top 5 categories raised last week / last month. please let me know if you
Operating System Time and Support Center Plus report time is not the same !..
I have in trouble with Support Center time, please advise. For example now the operating system time is 21:17, however when I get a report from SCP, it shows the report generated time as 14:47 How this could be happen? Regards, Sahin.
Problem with configure SMNP trap with Avaya G3 in application manager
How to configure SMNP trap with Avaya G3 mib in application manager. In screen show no data.
Extract a list of all Local Admin on Computers (with DC)
Hi Thanks for all te answers. One more question, Is it possible to extract a list of all Local Admin on Computers (with DC)? Thanks
Help for Incident Template configuration
Hi all, I have a question about Incident Template configuration: I need create/add 2 new fields into incident template (for eg.: Category and Subcategory). For each fields I will add differents informations: Category information1 information2 Subcategory subcategory1 subcategory2 When user select in the field Category: "information1", automatically in field Subcategory appears subcategory1 (only), and if user select Category: "information2", automatically in field Subcategory appears subcategory2..
Service Desk Server not Starting
I am running Service Desk Plus 8.0.0 Build 8026 on my test environment. I am using MS Sql Server for the database which is located on a different server. I have no problem connecting to that database. I have been having trouble getting the server to start. I have uninstalled the software and reinstalled. I have resorted to running the run.bat. It still failed but the log (attached) is telling me that I have a bad license file. However, it isn't prompting me to locate the correct license file.
Quick edit of account info in request view
In the request view / account info tab / account Details: It would be nice to be able to quick edit the account information. especcially customer domain. A lot of customers / and 3rd party sends request mail from mail domains other than the paying customer, and it would be nice to correct the info without to many clicks. Is there a way to fix this?
I need help about Asset option in Web Form
Hi all! This is my first time in ME PitStop. I would like to know if is it possible to disable "Asset option button (choose Asset)", print attached, because the final users can see all informations and see all configurated sites. I need disable this option. Could you help me please. Thanks!
About Hotfix
Dear Support, When published updates? ID: SD-57945 ID: SDF-39210
Active Directory Import Field
We are using Active directory import and trying to get the native field of employee ID to populate, the field is present in AD in the Advanced Attributes portion of AD and has been confirmed, I also tried to create a custom field with the exact characters of AD and tried and import but the numbers do not come across, in our organization this is a constant field across all 40+ of our SQL servers and creating custom reports as well as ways to report against employees with that field. I wanted to
Email to create a service request @@SDP@@
Hi, I use @@CATEGORY@@ and other @@info@@ in email to create a service request. All the fields on the web form are populated right. But the Description display all @@Content@@ in it. Is there any way to filter these information out? Thanks, Harry
Domain Name
Hi All, I recently started a new job and have been assigned a task to customise the ServiceDesk Plus. Can someone please let me know if it is possible to add the following: On the Request page, under Requestor Details - add a Domain Name field, which autopopulates which domain he/she belongs to. Custom View - add a Domain Name column to default or custom views We currently have two different domains, one domain for staff - staff.abcdomain.com and one domain for students - student.abcdomain.com .
QR Code
Hi, Is it possible for the QR Code to hold the IP address of a device rather than it's dns name? Our smartphones will only see them via IP. Hope you can help.
Monitoring seems to be stopped for windows servers (wmi)
Hello, My monitoring stopped working for windows servers In the device summary view I cannot see the perf grpahs (see the attached images). The same device summary was ok till now A line of this sort is appearing in a log file called stderrxxx.txt 07:53:58:113 AM WMIServicesPoller polling still pending for :: xxxxx.10000000001 07:53:58:144 AM WMIServicesPoller polling still pending for :: xxxxx.10000000001 07:53:58:144 AM WMIServicesPoller polling still pending for :: xxxxx.10000000001
Live Graphs not refreshing
all live graphs in Op-manager stop refreshing and getting live data, while everything else is working fine, Please check the following live traffic graphs : . I need your help and thank you . Best regards Alaa
Reset the admin password
hi i forgot the admin password so how can i reset it?
Using in Work Groups
I have just installed the Free Software Inventory Tool. Question, I do not have a domain this is a very small office so we use workgroups only can the software be used in Workgroups if so how.
URL Monitoring not working
Hi, We are trying to monitor http://www.netselmarina.com/ on OpManager. Site is up but when i hit test URL it returns "The URL http://www.netselmarina.com is down, Reason : Host Unavailable". I checked wireshark outputs, when i hit the Test URL, i get HTTP 303 first and then HTTP 200. I guess it is because of URL redirection? So how can i monitor this URL now on OpManager? Regards,
Field Status change date - shown in a report
Hi, Is there a way that you can captured the date that a Field with in a template was changed and show this in a report? E.G in a template the support rep needs to add the current status of a work flow. I would like to than capture this in a report that shows the following The Status is a drop down field that is changed through out the ticket life span, in the report I would like to be able to capture how many days the status has been active..... I can capture everything in the above report except
Changing theme of solutions page (knowledge base) for public users
The administration section of the system allows you to change the theme for each account (Admin --> General --> Theme). This works fine for those users logged in, but what about the publicly accessible knowledge base? E.g. [ServerURL]/sd/SolutionsHome.sd. How do you apply theme changes to this page or override the defaults for it? It seems to always take the default theme.
Orphaned and Missing VM's OpManager 11600
I'm on the latest OpManager 11600, and vm's are becoming orphaned from the vCenter, and some are missing completely. The missing VM's can be seen in the list of VM's under the vCenter, but they are not being managed, and when I manually add them, they do no pick up any VM settings (essentially orphaned from the vCenter).
Enable notification if another Tech is working/viewing on the same ticket
Hi We have a triage team that filters out tickets and assign the tickets accordingly, The problem they have no idea that someone else might be looking at the same ticket and there will be multiple assignments because the team didnt know that the other tech assigned it already, and they are always calling the other techs to see if they are in the ticket, Is there any way to have like a pop-up notification or something else that will notify the tech currently trying to access the ticket that someone
Netflow Analyser and SQL Server 2014
Hello Community, We are running Netflow Analyser Version : 9.7 Build Nummer : 9700 Can this use SQL Server 2014 as Database?
Service Request created by Email with all @@Information@@ in Description
With email command enabled, I am able to fill in the fields in the created request. However, the Description contains all @@information@@. These information should be filtered out. How to let Description not add the @@information@@ in? Thanks, Harry
Several issues with the "Select Approvers" Field
(Post relevant to ServiceDesk Plus build 9117) Hello I created a service request template with the field "Select Approvers", so the requester can choose the approver himself. I marked this field as mandatory, but this doesn't work. It's possible to save the request without choosing an approver. When I want to edit this request, the field isn't there anymore. In the Field & Form Rules it's not possible to choose this field either. I made some screenshots. See my attached document. Regards, Markus
Track reassigned ticket
Hi, Is it possible to create custom view that shows how many ticket has been reassigned by me to 2nd technician. It will be very helpful to track and follow up. If not please provide a query to extract below report. ID Subject Requester From Technician(1st Technician) To Technician (2nd Technician) Due By Status My database is PGSQL with 9.1 build 9112 WBR, Utsav
How can we generate a Custom Service Catalog Reports with aditional Fields?
How can we generate a Custom Service Catalog Reports with aditional Fields? Thanks
Requesters - Import from AD Not importing Employee ID
When we import users from AD, the Employee ID field does not get populated. I would think that for most companies the Employee ID is a very important part of any user profile. What field in AD does this value get pulled from? We have populated the following fields in AD but this value still does not appear in Service Desk. In AD we have populated: employeeID employeeNumber Does service desk actually import the employee ID?
Small Issue: First day of the week is different in Date/Time Filed
(Post relevant to ServiceDesk Plus build 9117) Hello I noticed there is a small issue in the pop-up Calendar of the Date/Time field. If I add a new Reminder, there is the sunday the first day of the week instead the monday. (see my attached document) Regards, Markus
HTML5 viewer ultra slow
Hey! Today's patch introduced HTML 5 viewer for remote controlling computers, but it is ultra slow, it needs 5 seconds to do anything. Remote cursor is slowly following my mouse, and when I click on anything, it needs 5 seconds to accept that click. both computers are good, i3, ssd, 4gb ram, and connected by 100 mbps link, so it is not hardware issue. Thanks, Tomislav
Error message when try to delete Application mapping lines
Hi, I've installed Netflow 11 version. I added some Application mappings. When I try to delete or modify my lines always I see message: 'Application is invalid" and cannot delete or modify. Is it bug in the new version ? Thx, PP
Able to edit customer info include domains as quickedit mode
Hi Is it possible to add a column with domain name in account / All account?
can't close a ticket. (version 9.1)
Hi, Can you please help me with this issue, when i try to close a ticket appear an error message FAILURE :Request cannot be completed. Please fill the following fields -Request Type, Urgency, Impact I just have the next options in the Request Closing Rules: Mode Group Category Subcategory Item Work Log Level Technician Priority Description Resolution Associated tasks should be completed Thanks. Felipe.
Disable automatically hidden or locked conversations for all requesters to view by default?
I can't seem to find a place to turn off the automatically hidden conversations in a request. At our site we do not require the conversations in any request to be hidden from the requesters and it is an annoying chore for the technicians to have to unlock each conversation entry so the requesters can view them. Can we turn the hidden conversations off by default so that they are all unlocked?
store reports directly to a drive
Hi all, is it possible to store reports directly on a drive and not to send them via mail? Many thanks in advance Kind Regards Sascha
Print server: The RPC server is unavailable - Error Code:6ba
Hi, We've set up ADAudit Plus and are trying to get a feeling for the product as a whole. AD and file server auditing seems to work fine, but when I try and add our print server (Server 2012, just like the DCs and File servers), I get the dreaded "The RPC server is unavailable - Error Code:6ba " error. Wbemtest runs fine (as found in another thread), DNS works fine, I can open the remote eventlog from the monitoring server. I've added a firewall rule to just allow all traffic from our monitoring
GPOdetails eating up disk space
We have our database on an MS SQL server, however there is almost 20 GB of the local C: on the ADaudit server being eaten up in C:\Program Files(x86)\ManageEngine\AdAudit Plus\webapps\adap\GPODetails . Can this be moved or cleaned? We do not allocate large C: drives on our servers as the databases reside elsewhere.
AD reports
We have a issue with our scheduled reports not wrapping each column, it used to do this and present the PDF in portrait mode, now it is stretching the columns and forcing to landscape. Is there a way to modify the layour for schedule reports?
Custom reports with Filter
The Custom Reports are a small step in the right direction, but we need a way to filter the results. For example, if we want a logon report for users, we can create a report that uses the Local Logon check boxes, but doesn't appear to be a way to filter this to specific users. So we end up with pages and pages and pages of logons, when some if not all of them may not even be what we want. When will this functionality be included?
ManageEngine ADAudit Plus 4.6.0 Build Number: 4685 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4685 adds support for NetApp Cluster file auditing; securely monitor and report the authorized / unauthorized document access, file / folder structure changes, shares and access permissions , along with enhancements and issue fixes for a more thorough auditing. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory, Workstation Logon / Logoff, File Servers, Member Servers, EMC, NetApp
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