REST API Technician Key Failure
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Every now and then, around 10 PM, a tool of ours that uses the SDP REST API to grab requests fails with the following error:
[22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1861]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |
[22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1861]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.servlet.SDPAPIServlet]|[INFO]|[1861]|: SDPAPI ENABLED - operation name GET_REQUESTS|
[22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1850]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.servlet.SDPAPIServlet]|[INFO]|[1861]|: List of parameters received in API Request [INPUT_DATA, TECHNICIAN_KEY, OPERATION_NAME]|
[22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1850]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.servlet.SDPAPIServlet]|[INFO]|[1850]|: SDPAPI ENABLED - operation name GET_REQUESTS|
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.servlet.SDPAPIServlet]|[INFO]|[1850]|: List of parameters received in API Request [INPUT_DATA, TECHNICIAN_KEY, OPERATION_NAME]|
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[INFO]|[1861]|: Key not present for technician - auth fail - return false|
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[INFO]|[1850]|: Key not present for technician - auth fail - return false|
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[SEVERE]|[1861]|: Sending response - status - Failed - message - API key received is not associated to any technician. Authentication failed. for operation - GET_REQUESTS|
[22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.util.SDPAPIUtil]|[SEVERE]|[1850]|: Sending response - status - Failed - message - API key received is not associated to any technician. Authentication failed. for operation - GET_REQUESTS|
Our technician key is correct. The tool works a few minutes later without intervention.