Application get down some times
I AM GETTING THIS ERROR WHEN THE SDP GOT DOWN,PLEASE HELP ME OUT WITH IT. STATUS | wrapper | 2015/12/08 12:07:23 | Machine is shutting down. STATUS | wrapper | 2015/12/08 12:08:25 | --> Wrapper Started as Service STATUS | wrapper | 2015/12/08 12:08:25 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2015/12/08 12:08:25 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2015/12/08 12:08:25 | http://wrapper.tanukisoftware.com
Escalation Report
Dear support, How can create a monthly report where only if escalation was triggered (to be specific Resolution Escalation) Request # Due Date Site/Region Support Group SLA Response Escalation triggered Response Escalation triggered time Resolution 1st Escalation triggered Resolution 1st Escalation triggered Time** Resolution 2nd Escalation triggered Resolution 2nd Escalation triggered Time** Resolution 3rd Escalation triggered Resolution 3rd Escalation triggered Time** 35669 04/05/2015
Automatic submit for approval
I am using Support Center Plus and I have custom field called "Request Type". The options for this field are "Helpdesk call, Training request, Network Change, etc). Is there a way to create a process / rule / or custom script so every time a request is created / edited and the "Request Type" is Network Change to automatically submit the request for approval to certain people? thanks, Eric
Old patches showing up
I am currently evaluating DC for my organization. One question is about the patch management. Many of my systems are showing up as Highly Vulnerable (some with as many as 60 needed patches!). I was trying to find out what was happening because SCCM says nothing about those patches and when I manually run Windows update off domain, it does not find those patches. These are patches from as far back as 2011 and 2012. I wonder if these have been superseded. I'm just wondering how I can known which is
Need to find tables to report....
Hi. Need to report on the following as a database view for management to ensure that we are monitoring everything. Device name Monitor1 Monitor2 Monitor3 ... Table like this Devicename|Type|MonitorName|IsActiveMonitor(1/0) Trying to find the tables by querying inventory through OpManager with the SQL profiler (our database is in SQL Server) - the query traffic is so swift that I have 100K sql calls to search through in under 60 seconds monitoring. Where should I look? Which
Content reports requiring visible GAL entry
We are trying to run Content Reports, but when we do we get the error The mailbox user '<domain>\<serviceacctname>' is hidden from the Global Address List. (81002746) Click here to troubleshoot. The problem with this is that we don't want the service account listed in the Global Address List. Why is this a requirement?
Count number of times reply template has been used
Hi, I would like to find out what the joins are for the reply template. We have a number of reply templates in use by the IT department and they would like to track how many times each type of message is used by each technician. As far as I can work out, the templates are under "ReplyTemplate" and the outgoing messages are under "Notification" but I cannot see how to join the two together. The same issue exists for ResolutionTemplate and RequestResolution. There doesn't seem to be any join between
Download all attachement
Dear Support, Please include an option to download all attachment. Not one by one. Also, Attach multiple files at the same time.
Mail Fetching Keeps Stopping
I realised that emails were not being recieved and after checking I noticed that mail fecthing had stopped. When I start it again it immediately stops and creates an error in the system log message as below: System Log details : System Log Message : Error when processing mail Module : MAIL_FETCHING Sub Module : - Type : Error Action : Occurred At : 08/12/2015 10:05 AM Probable Cause : Error processing email with subjectOfMail : RE: Your request has been logged with request id ##14182## and messageid
Use MSSQL database for ELA
Hi, In order to consolidate our databases, we need to use our MSSQL server and not built in pgsql. Could you give me the steps to do that ? Thanks you. TI team
***request template - drag&drop field***
Dear all, we have a problem with the drag and drop fields "discription". We can no longer insert the following field in a template: “Description” (in german “Beschreibung”), see screenshot. It only affects the field "Description" all other fields work. I hope you can help me. Many thanks
Translation - add module field
We'd like to see a feature where a searched item is listed in its' corresponding module or screen. For example: We want to change the field 'Name' to 'Contract Name' under the New Contracts screen. When we search for 'Name' under Translations it listed more than 15 matched items just for 'Name' - not counting the countless other hits with 'Name'. Without knowing which 'Name' field corresponds to the specific field under Contracts, it becomes a exercise in trial and error.
ADManager Jump To ADAudit don't work
Hi, We are using ADManager 6321 and we can't use the Jump To function to open the other tab for ADAudit automaticaly, when we select "Jump To / ADAudit" it only opens other tab with the following URL and it shows the ADAudit page from ManageEngine to download the trial version, watch the live demo, etc: localhost:8080/html/adap.html?LinkID=65 We tested the following: - Replacing "localhost" for the IP Address or hostname but it does not work. - Restarted the services (ADManager and ADAudit) many
Support for the latest Java Patch
The current Java 1.8 patch (update 66) has been out for 2 weeks and still isn't available to install with Desktop Central yet. Is there any ETA on the patch being supported?
[Rendering Exception] instead of checkboxes
Hi, last friday I updated our SupportCenter Plus (Standard edition) from 7927 to the latest 8002. After the updates and the backups, I installed Support Center Plus on a new Windows 2012 Server and did the restore from my last 8002 backup. The Database is the same as before (hosted on an other server) and is on MSSQL. When I login with any account, I have " [Rendering Exception] " showing up instead of checkboxes. Also, when I click on "Columns Customization" nothing happens. It is present in
KB3097877 re-release
Good Afternoon, We are experiencing the issue with Outlook 2013 crashing due to KB3097877 which was released Tuesday and deployed by Desktop Central yesterday. I see Microsoft has corrected the issue and re-released this patch, but with the same KB number. Will Desktop Central still download the updated version and recognize it as a new patch to deploy even though it has the same KB number? Thanks, Matt
CMDB - It needs some serious love - what do others think?
Guys, According to my opinion there is some additional work needed to make the CMDB really usefull. My critical view upon it, along with the suggestions: Too many default CI types There are a staggering 64 default CI types implemented, all of them cannot be hidden nor deleted. Make sure these can be hidden or deleted. The user should be in charge of what CI's he/she uses. Licensing should work independent of this. Default fields in custom made CI's When you create a custom CI without any additional
Query for Support Groups and all details
We are in need of a report that displays all of our Support Group names, description, owner, technicians associated to each group and notifications set (“New request added to group” and “left unpicked”). I was able to run the following but it does not give me technicians and notifications. SELECT ci.CINAME "CI Name",citype.TYPENAME "CI Type",cisite.NAME "Site",ci.DESCRIPTION "Description",ImpactDefinition.NAME "Business Impact",ownedby.FIRST_NAME "Owned By" FROM SupportGroup supportgroup LEFT JOIN
SMS Notifications via Clickatell not working
OpManager Build Number: 11600 Hi, I have configured all my Servers, Routers and Switches with a notification profile. At first I used the email notification by setting it up accordingly.I can receive the notification mail well. But..When trying use Clickatell notification on OpManager, it fails! I can make a successful test via Clickatell sample code. I had follow the steps with the following link. http://www.slideshare.net/opmanagerteam/opmanager-clickatell-integration-for-sms-notification Of course,
cant remote import log of local network host
hi i want remote import log of apache web server .. But after entering the specifications, in the "select remote file" field , this eroor showes : ::::::::::::: Failed due to either wrong username and password (or) the server may be down! :::::::::::::::::: I am sure I have the correct username & password. please help me. thanks masoud
Customized Software Installation alert
Hello Team, As now we have feature to categorize Installed software in multiple self-defined category, can you please provide these customization in software installation and un-installation alert mechanism as well, so we can decide which alert should I receive on mail. Currently we have only three options - All, commercial and prohibited. Regards, Sumit Singh
Agent Popup
Is it possible to set the progress bar to actually be representative of the current action. eg if downloading a file show the actual status of the download. At the moment it just keeps cycling through it showing no useful information. Also is it possible to show a custom message to the user from the configuration instead of just the deployment policy? It would be nice to tell the user this configuration contains an update to X and not just the standard message. Thanks Andrew
Desktop Central Setup
Hello All, Sorry for being such a newb, but I was wondering if someone could point me to some instructions on setting up the Desktop Central Client etc? I'm told that I could potentially setup the client install on each of my SMB Business Clientele machines (6 different LANs) and then use the "Web Console" to manage them all, regardless of the fact that they're all different customers and exist on completely different LANs. Anyone feel like doing me a solid and dumbing this down a bit for me? :-)
Problems import Users related in CI
Hi all, How can I import a "user related" in WORKSTATION if my users in SD+ are "Surnname1 Surname2, Name" ? As you see the name contains "comma" and is impossible to upload into SD+ using the CSV file? The names come with comma from Active Directory. User to import in CI : Name "ortega garcia, rodrigo" Thanks in advance. Rodrigo
I need to create a time measurement report in SDP for requests in SDP
Hi, My name is Angel Mejia, I´m from Mexico City and in my company we need to generate monthly a new custom report that has, and must get the below information: We have since the beginning: - Opening date of the request - Closing date of the request - SLA time limit for the request We need to get a custom report with: - Total time since opening to closing of the ticket - Total non-operating time (elapsed time in non-operating hours) - Total operating time (elapsed time working hours of
"Scan this system" in Internet Explorer
I think I found out that that when one accesses ServiceDesk Plus OnDemand using Internet Explorer one can choose to "Scan this system." I'm assuming this is similar to the probe scan to get Asset information uploaded into the system. "Scan this sytem" appears to use an extension/add-on within Internet Explorer, which would be great as it doesn't require a lot of configuration on the workstations part. I like this as we are a small shop. While I have been able to use a probe and have changed the workstations'
in public i am receiving mail conformation as old mail id not new mail id
i am using service desk plus standard edition in both public and intranet . my Previous mail id is different and present mail id is different so i have changed in mail settings but in public i am receiving mail conformation as old mail id not new how to change new mail id settings for public .
SSL geotrust cert
How can I install a Geo trust cert to use the SDP with SSL? The directions dont say how to import it. I am using P7b. I extracted the 3 certs inside. There are no commands to install a geotrust cert.
automatic status onHold
I don't know if this option is already available: Is it possible to set the status onHold everytime that I answer to a request and also in every discussion under the ticket? And when a user answer back to me automatically the request will be update to Open status? So I can stop the SLA whe I'm waiting some info from the user Thanks regards
Alert(or Notify) technician by e-mail when there is a new reply from the requester.(Task Notification)
Dear Team, We urgently need this functionality on task notification. to alert the task owners when there's a reply from the client on the ticket. As of this moment the only way for the task owners to know that there's a reply from client is to check all ticket individually. On our current situation single tickets contains multiple task with different owner. and only the ticket owner is notify when there is a reply from the client. However the reply is related to the task owner and not to the ticket
Query report based on "On Hold Reason/Comments"
Hello SDP Team Can you help me with a query report to obtain all the comments from all request when that were changed to "On Hold" status. Thanks in advance Regards
Password Expiry Notification
The email that the end user receives could use improvement. The message comes as one big paragraph and could use line breaks and if possible allow HTLM formatting. If this is possible please let me know how.
Send email as a Ticket
Hi All, for example: On Service Desk Plus, email support is abc@support.com . Case 1: user send an email under To abc@support.com , on the SDP have a ticket , That's right . Case 2 : user send an email under Cc or Bcc or Forward abc@support.com , on the SDP have a ticket , That's right. I wanna the SDP don't convert to ticket for the user send emails under Cc , Bcc ,Forward can I config for it on SDP ? Thanks
Active Directory authentication not working
Hi, Requesters or Technicians cannot login using AD credentials. I am able to scan AD for Requesters and Computers. I then go to a Requester to change them to a Technician I have ticked the 'Enable Active Directory Authentication' I have seen a few other articles explaining the same issue, but no resolutions are posted. Help
Search Returns More Than 1 Value
I'm trying to update some users and some will update but others return the error Search Returns More Than 1 Value. Any ideas?
Create new AD Manager User with AD Manager Authentication
I want to create a new user account in AD Manager Plus which uses AD Manager Plus authentication. When I click the + to add user, I can only choose from my active directory domains. Are we not allowed to create new user accounts using AD Manager Plus authentication as an option? ...or am I missing an obvious check box somewhere? Thanks
Notification Rules for Requests
Greetings, Is there a way to notify technicians based on request priority? Now, technicians are notified by email for all new requests. It would be very helpful to us if, instead, we could have ManageEngine send a text message to all technicians when a new request is submitted at "Urgent" priority. I realize that we can have technicians notified by text whenever a new request is created; that is not what we want. We'd like our normal email notifications to continue for all requests other than urgent
ManageEngine EventLog Analyser port 514 not opened.
Hello, I have a strange problem. I installed the latest version of ManageEngine EventLog Analyser: Build Version :10.7 Build Number : 10073 Service Pack : - Database :POSTGRES Build Date : Nov_18 Build Type : 64bit However the port UDP 514 is not opened. By default the syslog server should listen to that port. How can I open it? I am successfully receiving logs from windows machines but not from linux machine. netstat -na gives me that the port 514 is not listening. UDP 0.0.0.0:513
Installing/Upgrading AVG Business Edition
We are looking at upgrading our AVG Business to a new version. There is a script file and a .BAT file that the server creates with all the settings. I am having a problem running the .BAT in the Software Deployment screen. I am not sure how the .BAT files are run from Desktop Central, but the file calls the install and config file in the same folder as the .BAT. In another program we used to use to deploy software, all I had to do was set the /s /c arguments for cmd.exe that was run on the PC after
can not set log alert apache in manage engine event log
hi all i can not set alert for apache host ... I am faced with an error. error massage ::::::> ..... Message : com.adventnet.sa.server.nf.NotificationManager.addProfile(Ljava/lang/Long;)V Stack Trace : Stack Trace is not available. please help me thanks
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