requests resolution workflow - automatic status change
very important feature missing.
We can define statuses, timer options but it is impossible to create workflow for them (automatic status change connected to operations on requests).
It is used in all other helpdesk solutions.
If you (operator) send a question for user, why can't you define that status should be automatically updated to "waiting for response" and timer stopped (if such setting was for status "waiting for response".
and many others.
why is status not changed if I add solution. It should be changed to "solved" etc..
it is very usefull and saves a lot of time.
We can define statuses, timer options but it is impossible to create workflow for them (automatic status change connected to operations on requests).
It is used in all other helpdesk solutions.
If you (operator) send a question for user, why can't you define that status should be automatically updated to "waiting for response" and timer stopped (if such setting was for status "waiting for response".
and many others.
why is status not changed if I add solution. It should be changed to "solved" etc..
it is very usefull and saves a lot of time.