Parsing an email & update a request
Hi@all,
our SDP+ meets more and more our needs. But one thing we like to use is to parse emails whose content is preset externally. In detail, we are getting emails of an external system with i.e. the following content:
Subject of the email: (done) This is an example
"This is an example" is the subject of an existing request in SDP, as "done" should be set the status of this request
Description of the email:
MESD-ID: 20
"Some example Text"
The number "20" is the ID of the SDP request
Now I have to parse Emails with "(done)" in the subject, get the request ID from the description and change the status of the SDP request to somesthing.
Does anybody know if this is possible?
our SDP+ meets more and more our needs. But one thing we like to use is to parse emails whose content is preset externally. In detail, we are getting emails of an external system with i.e. the following content:
Subject of the email: (done) This is an example
"This is an example" is the subject of an existing request in SDP, as "done" should be set the status of this request
Description of the email:
MESD-ID: 20
"Some example Text"
The number "20" is the ID of the SDP request
Now I have to parse Emails with "(done)" in the subject, get the request ID from the description and change the status of the SDP request to somesthing.
Does anybody know if this is possible?