Hi All,

I have looked into the use of Changes in ServiceDesk Plus and noticed they can be associated to requests by clicking on the "Associate Change" button, but I could not find a way to do this automatically within a business rule. I can see you can setup many actions in a business rule, but adding/associating a "Change" does not seem to be a possible action to choose.

Is there any other way to automatically add/associate a "Change" based on a certain condition, form field value or field selection within ServiceDesk Plus? Maybe via a Custom Trigger, or?

I look forward to hear from you if this is possible.