Are there invalid data in Netflow analyzer
Hello, Am seeing CBT protocol in top N protocols. According to netflow analyser application mapping CBT uses port tcp/udp 7777. Why is it being listed in protocols? I did a search using ip_proto flag in netflow and i can't see any protocol by that name all proto i can see is tcp, udp, gre, icmp and esp. Thanks. Regards, Kaviraj
Show zero items in report
Hi, I have one customized report showing all requisitions created in a period of time grouping by technicians..But it is not showing the technicians with zero requisition in that time.. I want to show all technicians available in filter even if they have zero values. Can you help me?
Asset help
I'm crawling al over the site trying to find out more about how to best use the Asset module. The Admin Guide information does not have everything I need. The presentation about IT Asset Management in SD+ won't run (PP says it's corrupt). Are there any other resources out there I can use for this module? I'm specifically looking at the software management section. (version 9.1 Build 9119) I can list out all the issues I'm having if need be. In general, however, I'm just looking for more detailed
IPAM - Insufficient Privileges for WMI Queries in active Directory
Hello We are trying to set up IPAM to use active directory but when ever we enter an administrator username and password we keep getting the following error message Insufficient Privileges for WMI Queries We know that the administrator accounts are working as we have used them for WMI performance monitoring on our servers. Any ideas on how we can resolved this issue? Regards Allen
Logs in SIEM plug-in of OpManager
Hi everyone, I want to know once I install a new software on Windows machine, can SIEM plug-in help me to fetch logs relate to this process? And if it supports, then where will it show on Eventlog plug-in interface? Please advise. Thanks, Hien
How to determine if a specific configuration has been applied to specific computer
Currently the only way to see which configurations have been applied to a specific PC is to look at the Execution Status for each Configuration. I would like know if there is a way to look (from the user and/or PC perspective) what has been applied for that PC/user)
Way to report on successful WoL and Shutdown requests in a report
We need to be able to show to auditors that our PC's are shutting down at night. Is there a way in report form to show which PC's shut down successfully due to a shutdown request from DC, vs those that didn't shut down?
Assets - Software - Scanned Software
Would be nice to have a way to filter certain types out. For example, everything but "Excluded" type, or Everything but "Excluded" or "UnIdentified" /etc
Seeting the Mode of a ticket with busines rules / Incident Template
Hi We have a 3rd parting network monitoring system (PRTG) with send email alerts into Service Desk. one of the things we would like to do is get some of the category's and request type I have the rule setup to use a template called PRTG Test and this changes all the relevant fields except the one I am most interested in changing the Mode if you can please offer some asstiance we are on version 9.100 build 100 Regards Peter Gordon Peter Gordon Service Desk Analyst LINPAC Group
Usage question
It's possible I'm trying to use this software for something other than it's intended, but I'm hoping someone can point me in the right direction. In a nutshell I have a security.evtx file from a computer which I need to examine and find any remote desktop sessions referenced. I can see how to set up custom reports to look for the event ID of interest, however when it comes to the date range it seems limited to only the last month. The log I'm examining contains data from 2005 to 2011. The preset
Can't delete custom report
Hi, I'm the administrator user whose managing Service Desk Plus - MSP - in my company. One of our managers created a custom report, but he doesn't need it any more.. and I want to delete it but I can't.. Could you help me on this..? Thanks.
2 Separate Service Desk Systems on Same Virtual Machine
We have ME Service Desk (Build 9003) installed on a VM(ABC Windows 2008 R2) and we using it using the URL(helpdesk:8080). I wanted to know if there is any possibility of installing ME Service Desk on same VM( ABC Windows 2008 R2 ) and use with another URL (projects:8080) . We basically do not want to mix IT helpdesk with IT projects ticketing systems. We want two different interfaces and two different databases. We are trying to achieve to have less number of VM Thanks Raj
how to the monitoring Esxi 6.1 host in to the opmanager ?
Dear Sir/Madam I want to the add esxi vmware 6.1 into the op manager . after the run snmp into the vsphere esxi 6 host in hp dl 380 g8 and running, just show me availability & packet loss in op manager ! i want to monitor the RAID, Power Supply, System Health and etcion hp dl 380 or 580 g8 . plz help me to run it !
Would like to group Configurations into folders or a folder hierarchy
All of the configurations are now bunched together in a big list. I would like to be able to graphically group them to categorize those that I apply to all PC's vs those I use on occasion for specific settings on specific groups.
Migrating DB and Restore
Hi, I'm trying to migrate from mysql to mssql and then restore a full mysql backup, but errors occurred and i cant restore data. Changing DB server was easy and without errors, i've started once SD+ and then stop as indicated by your procedures, I've call the restoredata.bat file after that and selected backup file and then it gave me an error. "Unable to restore database : invalid END header (bad central directory offset)" Here it is my command prompt log: C:\ManageEngine\ServiceDesk\bin>restoreData.bat
OpManager not parsing SSH output
Because I want to run a script on a UTM, linux based, I got a problem when OpManager tries to parse the SSH output, but can't fix it. Because OpManager executes: cd /tmp echo $? On the log I can't see a JAVA exception in trying to convert the "echo $?" to integer at: 0 utm-test:/tmp # Which basically is the box not breaking the line, to the OpManager terminal (works on putty simply well). So OpManager confuse itself trying to take the 0. Any recommendation? OpManager has no flexibility, it's all
need to convet shell script in xml format to run in op manager
#!/usr/bin/ksh #author : Jugvinder Punia #email id : jugvsing@in.ibm.com #Purpose : This script will add hostname in each line of "df -gt" output #WeeklyHIRISE HOSTNAME=`hostname` Weekly_HIRISE=/tmp/$HOSTNAME rm -f $Weekly_HIRISE/*HMSI*.csv if [ ! -d $Weekly_HIRISE ] then mkdir $Weekly_HIRISE fi df -gt > $Weekly_HIRISE/df.tmp grep -v Filesystem $Weekly_HIRISE/df.tmp > $Weekly_HIRISE/df.tmp1 while read line do echo `hostname` $line >> $Weekly_HIRISE/df.`hostname` done < $Weekly_HIRISE/df.tmp1
Host Down Alert
Using the "host down" feature. If I set the alert for one hour and receive an alert - that means it didn't collect any information for that hour, right? Not necessarily that the host is down. Will I continue to get an alert every hour if I don't receive any logs or is it a one time deal? Thanks in advance for your help.
Hardware and Software requirements
Is there any specific documentation or manual for VM Manager Plus? Should I consider any specific Hardware and Software requirements for VM Manager Plus?
mapping license
Hi, I need a tools thet mapping license and export him.
Trying to push a script that writes to registry. Works when I run locally, not when I push via Desktop Central
Hello, it seems like whenever I try to push a script to somebody, and it doesn't matter if it's a batch file or VBScript, it never makes the change to the registry. It works when I run the script right from their machine, but I need to be able to push this using desktop central. Here's the script I'm trying to run. Const HKEY_CURRENT_USER = &H80000001 Set objShell = WScript.CreateObject ( "WScript.Shell" ) objShell.RegWrite "HKCU\Software\SAPIENT\SAPIENTLogon\Options" , "C:\sapientlogon" ,
Acces the ManageEngine Desktop Central from another PC
Hellou everyone, I'm in test phase with ME DesktopCentral, I'm currently testing the whole system within old WORKGROUP and new DOMAIN. I learned alot from your discussions, now I'm in bit hurry and cant quite take time for research. Can You please point me to the post or give me some links where I can find is it possible to acces the same DesktopCentral from another PC (except the one where it is installed). If there is no other way I wanted to create server witch will put MEDC from localhost to
Require Query on all tickets using one pre-made template
Hello, I am need to run a report on tickets opened and closed that were opened using one specific incident template. Unable to locate a report that can pull from that field within the ticket. Can I get some assistance with setting up a query possibly to complete this? Any help would be greatly appreciated.
Desktop Central integration with Service Desk Plus
Hello there, we have configured our Desktop Central and Service Desk Plus servers as described on page https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/dc_sdp_integration.html The connection test in SD runs successfully and does not report errors. Nevertheless, no asset data is posted from DC to SD, or at least no asset data is updated on the SD side. We are running SD build 9118 and DC build 91099. Any idea of what is going wrong? Many thanks, Enrico
Active Directory Authentication not working Standard Edition
I have installed the Free Standard Edition and imported requester from Active Directory with no errors, then I enabled Active Directory Authentication but when I try to login with an AD user I just get bad username/password. What am I missing?
ADSelfService Plus 5.3 Build 5308
Hello Everyone! We are glad to announce the release of the latest build of ADSelfService Plus – 5308. This build includes a number enhancements and bug fixes. Enhancements Users' secondary email address and mobile number can now be used for sending auto-generated password, enrollment notification, and password and account expiration notification. Now you can automatically link AD accounts with other providers for password synchronization by mapping custom attributes. Ability to personalize the password
No DueBy or Response DueBy dates on Request Catalog template
I've created a new user request to publish in our Request Catalog. Unfortunately, when we receive these requests, no DueBy or Response DueBy dates are defined. The Template has Impact (Low), Urgency (Normal) and Priority (Low) defined, which should return due dates calculated by our Low SLA, however both dates are blank. Any idea how to resolve this? Thanks, David
Script monitor - Variable
Hi, I need use a variable to get information about a specific host monitored in a script template of shell script method. I will go use a single template to monitor several devices. I'm using the variable ${DeviceName} to inform the device name to command snmpwalk and occur the error below: Follow part of script with error: Body script: Get="$(snmpwalk -v2c -c public ${DeviceName} .1.3.6.1.4.1.)" Error: getaddrinfo: .1.3.6.1.4.1. Name or service not known snmpwalk: Unknown host (.1.3.6.1.4.1.) Is
cant upgrade agents after 91110 upgrade - error 1603
After 9.0.1.110 update agent are not updating. Log on client show this error : "MSI (s) (84:F8) [19:27:20:725]: Windows Installer installed the product. Product Name: ManageEngine Desktop Central 9 - Agent. Product Version: 9.1.110.W. Product Language: 1033. Manufacturer: ZohoCorp. Installation success or error status: 1603."
Trouble with Technician using Remote control
I am having a problem with allowing technicians to remote control assets. We are connecting through SDP using the Desktop Central agent. The only way it works is to make the technician in Desktop Central an Administrator - Even though there is a role for remote control. Can I limit the access to everything else, and only give access to a technician the remote control feature? Thank you, Daniel
NTLM Failed Redirecting To Login Page
Hi Team, I have a user facing subject error while opening SD+ Test page He is able to open Production page but this error is only while opening Test link and this issue is only with one user other users are able to open Test and Prod both pages properly. Cant provide you the logs and report as he is not able to open home page itself. Please provide the solution on this ASAP.
Global settings: time format, time zone, date format
Will you do global settings for time format, time zone, date format? By now, it's not a convinient way to setup this options in all technician settings. It would be nice to have an option: use my settings use global settings and the global setting will be default
Email alerts from Notification Profile out of time window
I created a separate notification profile for Virtual Device Performance Thresholds so I could turn off alerting overnight when backups are done. However I'm still receiving alerts after the time window expires. All of these emails are threshold alerts.
FOS
Dear Support, am having this error,when i am trying to used FOS , I did all the steps in tell i reach to this command Mirror Installation : Invoke <SERVICEDESK HOME>\fos\mirrorSetup.bat <machine2-name/ip> - pass the machine 2 name or IP as parameter after did this command i got this error Older 144091 MobileClientJSPClasses.jar 2015/12/21 01:28:00 ERROR 32 (0x00000020) Time-Stamping Destination File C:\Mana geEngine\ServiceDesk\applications\extracted\AdventNetServiceDesk.eear\AdventNetS
AppManager Backup Parameter
Hi community, I want to know how can I set up backup paramters for App Manager backup? e.g. destination folder, filename, ... thanx.
need device template of firewall McAfee NGFW Firewall/VPN (Stonesoft)
Please provide device template of firewall McAfee NGFW Firewall/VPN (Stonesoft)
IPAM licence query
Good day I've added our many subnets into IPAM for management and wanted to know if the transient IPs use from our 2500 IP licence? Also, if it does, is there a way to only have Active/Reserved IPs listed? Thanks in advance, Mat
Monitor FortiNet device build HA system
Hi Supporter, Please help me monitor HA system. We build HA system for 2 FortiGate 100D, 2 ForitWAN 200B. Thanks.
Group email signatures
Having email reply addresses for the Groups is very helpful. Can we also have different email signatures for every group? Having only one email signature per Support Rep is not enough in many cases. Is there a way to accomplish this?
Planned maintenance of our Data Center: December 23rd 2015 to December 28th 2015
Dear customers, As part of our annual network maintenance, we will be upgrading our primary data center infrastructure this month. This maintenance is scheduled to run from December 23rd 2015 to December 28th 2015. As a SDP On-Demand customer, you can continue using our service during this period. We do not expect any service disruption as our service will be served from a secondary data center, while we carry out the upgrade on the primary. We will post an update on this forum once the infrastructure
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