Is there a way without using categories (then a business rule) to automatically assign an incident request form to a support group once submitted. I currently have it setup using Categories and 2 Business Rules on the default form but that means I loose one level of the categories which I really want to make proper use of.
I have an Estates Team and an IT Team, so I want to create a separate incident request form for each (Estates Request and IT Request) which when submitted automatically is assigned to that group)
Cheers.