Is it possible to create a custom option in the Request Action menu to assign a request to a particular support group? For example "Assign to Development Team" or "Assign to Network Team"?

I realise that this will only save one or two mouse clicks, but our old helpdesk tool had custom buttons to assign incidents to 2nd line support at a single click, and our service desk staff are now complaining that they no longer have this feature since we moved to SDP.  Personally, I don't think it is a big deal, but I want to keep them happy.

I guess it can be done via the REST API but I have very limited HTML/XML/scripting experience. Does anyone have a ready-made html file which I can adapt?

Thanks,

Roy