NIS2: The new rules of Cybersecurity. Are you compliant?
Securing your business requires more than just compliance or cybersecurity—it’s about bridging the gap between both! Think of it this way: locking your doors won’t help if you leave the key under the mat. 🛡️Compliance alone won’t stop cyberattacks. Cybersecurity
https gateway feature
Is the HTTPS Gateway feature available in ManageEngine Password Manager Pro? If not, are there any alternative methods to securely launch privileged connections to resources that support URLs but are not accessible from user devices in Password Manager
When Parent Incident is resolved, the associated Child Incidents should be automatically resolved.
Now, you need to manually resolve all "child" tickets of an incident record. It takes a long time to resolve each one specially if there are a lot of incidents logged for the same issue. It's not allowed to resolve the "parent" ticket unless all are resolved
Search button for filling out fields using SDP Mobile App (android)
For iPhone users, they can click on the search icon to look for their group, name, etc. But for android users, they have to scroll all the way to search the value that they need from the dropdown list.
Request for Custom Query Report
Dear All, We would like to have a SQL Query report with below columns: a) Asset ID (unique) b) CI Name c) Software's Installed Our current built of the Application is 14720 Regards, Wajahath Farooq
[New Release] ADManager Plus' latest build 7250 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7250. Enhancements: All Managers as reviewers and approvers: ADManager Plus now allows you to automatically set managers as reviewers and approvers,
[SDF-55259] Customize My Request Summary
Hello, is there a way to customize the content of the My Request Summary for Requesters? What i mean is, for example, to have the following: Pending On Hold Closed...(etc.) instead of those "Pendind Approval" or "Pending Updates" which for us are currently
Group Notification on Request Reopen?
Is it possible to set up an email notification for when a request is reopened? Currently, we have a notification system in place that alerts the assigned technician when their request is reopened, but if that technician is unavailable (e.g., out of the
Date without time for additional fields
Is there a way to format additional fields to have the calendar date, but to exclude the hours:minutes from the field?
Too long Request ID in new ESM-Instance
Good Day I just created a new ESM-Instance. The first Request I created in the new instance got the ID 100000001. In our other original instance it started with 1. Is there a way to change this in the new instance. This is for our needs a way too long
GINA - Customization
Hi, I would like to modify the GINA screen. I spoke with support, and they mentioned that the "Frame Text" feature doesn’t work with Windows 10. I was wondering if it’s possible to make changes directly in the HTML file or to create a button that says
How to Search Devices by IMEI in Mobile Device Manager Plus API
I’m currently working with the [Your MDM Solution] API and trying to find a way to search for devices using their IMEI numbers. Understanding API Structure: I’ve been exploring the available endpoints, but I am unsure if there’s a specific endpoint for
Unlock Users & Create Local admin on SQL DB
Please tell me which table or which query to Unlock Users on SQL DB? So how I can create Local Admin in SQL DB?
[Free webinar series] MSP essentials with ManageEngine
Hi there, Are you looking to optimize your IT management while delivering better service experiences for your customers? Whether you're an MSP or MSSP, our five-part webinar series is designed specifically for businesses like yours to help you enhance
Can Intel Arc drivers cause conflicts with ManageEngine monitoring tools?
Hi everyone, I’ve recently started using a system with intel arc graphics, and I’m wondering if there could be any potential conflicts between the intel arc graphics and ManageEngine’s monitoring tools (such as OpManager or Applications Manager). Has
ZOHO Service support helpdesk site is not loading
ZOHO Service support helpdesk site is not loading. We need your assistance to resolve this issue.
Restrict configlet based on device details
Is there a way to set up a configlet so that it will only run on a specific device model or OS version?
Create Worklog on Task closure trigger
Hi there! I have a question. Can a work log entry be created automatically when a task is closed? Is it possible to use Triggers and Webhook for this purpose? Currently, we manually enter the actual start and end time for each task and then log the same
Add "region" field to request template
Hi, We are currently reviewing our current setup of ServiceDesk Plus to better suit our needs in our organization. Our organization is active in 18 countries around the world, and each country have a number of clinics. In total we have more than 285 clinics. We use ServiceDesk Plus as our main IT Incident reporting tool for end users where the tickets are then dispatched to the Local IT personnel in the various countries for them to action. In most countries there is only one team of Local personnel
Monitors Group - Tree View Widget
When using the Monitors Group - Tree View Widget is there a way to have it automatically auto expand the monitor group. My use case is I'm building dashboards by Monitor group and would love to see all the monitors in the group expanded instead of everytime
ADAudit connecting to Clients with NTLM authentication
Hello, after enabling "Monitor NTLM Connections" on the firewall I can see connections from the ADAudit Host to Clients using NTLM authentication with the application WMI. Assuming this message is true: can I persuade ADAudit to use Kerberos authentication?
Can we able to clone the configuration from one on-premises account to new on-premises account?
We have a customer requirement to clone the configuration from one on-premises account to new on-premises account because they don't want to change any existing set-up in production, so we suggested to purchase new instance with minimum license for testing
Agent connection when moving hard drive to a new machine.
When moving a hard drive to a new machine for a hardware refresh, we notice that the agent connection doesn't seem to resume when the new machine is running, even though the name has not changed. We did notice that sometimes it does resume when moving
[SDF-42294] Resend template
Hello Guys, When we are trying to resend a email sent from a technician to a user (just waiting for an answer for a long time for example) there's no separation between the initial mail and the resend mail, no information about the date the first mail
Requester Permissions
Hi, I wanted to know if there is anyway to allow requesters to edit their own requests after the request has been created and submitted. I realize that you can format templates to allow requesters to edit whatever they want. But once the request is submitted, can they edit it? Jeff
Ability to use User Creation Templates for User Modification Templates (Or to Export them in)
Currently I have around 360 User Creation Templates as our organization decided to do a Template per Employee Position in the company and the creation process works great. What doesn't work great is I don't want to create 360 duplicate User Modification
Send SMS two or more phone number add
Hi, I want to create a notification. When a user is created, I want it to send an SMS to the phone numbers I specified You wrote %usermobilenumber% or 0987654321 but can we just write a number?
MDMPlus : Switch from trial to free
Hi, I just downloaded the free edition of ManageEngine Mobile Device Manager Plus and it works great. Even if I downloaded from the free version link, it says I'm using a 30 days trial version and I don't see any choice to switch from trial to free version
Facing Some Issues with Data Management and ManageEngine Product. Any Advice?
Hey team, I’m currently facing some challenges with data management using ManageEngine Pitstop (Version 5.0). The main issues involve difficulties in data synchronization and inconsistent reporting results, which have been affecting our overall efficiency.
audit plus licensing in use count error in workstation
let's put them in numbers so you understand my problem
I have 400 workstations, auditplus says I have 400 active licenses, but when I go to where I see my workstation I only have 180 active (green icon) assuming it is a license, I have 220 (red icon)
Can I generate this specific report using resources from a request?
I have a Service Catalog template called Employee Onboarding/Transfer that contains resources for the user to input the employee's name. I would like to generate a report that shows the following: Employee First Name Employee Last Name Requester RequestID
Relashionships API
SDP 14.7 has API for add relashionships? api/cmdb/cirelationships return error 3010 module name is not supported. [ cirelationships ] Apidoc has nothing information with relationships.
Problem Integration - Service Desk MSP x Endpoint Central MSP
We are running some tests to validate the Endpoint Central MSP and Service Desk Plus MSP solution. Endpoint Central MSP is in the TRIAL period, that is, with the full version temporarily. Service Desk Plus MSP has a free version for up to 5 users. However,
is there a way to add a post deployment command
Hi, I need to do a command as part of a post deployment process. is there a way of doing this?
Disaster Recovery Drill for Zoho JP(Japan) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Japan(JP) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
RemoteAPP
Microsoft App Remote Session opens a new app each time you connect and disconnect (RDS) Example: Google Chrome 1. I published Chrome and the user connects to it and starts browsing websites and… 2. When the session is terminated and logged back in, it
Logged in user as a variable for Requester in Filters
Alot of my technicians are asking for how to keep track of their own tickets. They wan't to have a "My requests" filter that shows them when they are the Requester but I'm unable to do so since I can't select "Logged in user" as a Requester.
Request filter question
Hi, Is it possible to create a dynamic custom filter for requests where the logged in user is the requester? As a technician it is difficult to keep track of requests where you are the requester. Basically, make the default filter used for requesters
What happened to the Support Center Plus Knowledge Base?
Support Center Plus Knowledge Base has disappeared. What happened?
Patch Tuesday Updates: September 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New Security Bulletins 2024-09 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5043135) (ESU) (CVE-2024-38217) (CVE-2024-38014) 2024-09
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