Can Auto Solution Suggestions and/or Zia reply to tickets created via emails?
Can the Auto Suggestion functionality and/or Zia be trained to reply to tickets created via emails? Almost all of our tickets are created via emails from the user community. It would be great if we can train the system to analyze these requests and reply
Assets - Users whose accounts are disabled.
We have noticed that when you disable a user account, their assets become removed from their SD+ user account. Therefore when someone leaves and we disabled their account, and then go to check what assets they need to hand back, we have no record of what
How to enable/disable password request, and view existing resources' settings
Hi, I'm trying to find where to enable/disable "password request"? Existing resource group has "password request" on all resources, but when I added a new resource, it showed up differently as seen in below screenshot. The second question is: how to view
Exchange Reporter Plus build 5720 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5720. Issues fixed: The integration between Log360 and Exchange Reporter Plus will now require super admin credentials for both local and remote deployments.
Add approval level via API
Hello, I am trying to create a new approval level via the API, but I am encountering the error: "The user does not have this permission." However, I am using an administrator user, and I believe this permission should already be granted. Could you please
If software/file detected -> run script
I'm looking for a way to automate running a cleanup script on computers that have a certain software package installed. While we can run a Custom Script configuration against computers that have it currently, we'd like to be able to automatically run
OS Deployment using PXE
Hello, We want to implement OS Deployment on Desktop Central using PXE. We have all the steps done, the image, Implementation Template, but the issue we're having is to implement this template on a machine. As I mentioned, we want to use PXE, but here:
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
Microsoft SSO instead of Zoho OTP
We are deploying ServiceDesk Plus to our organization. When users log in, they are prompted to enter their email address and then sent a Zoho OTP. Is it possible to use Microsoft SSO instead? We are using Azure as the identity provider and it is working.
Asset Explorer Upgrade issues
Upgraded to version 6.9 Build 6970 and now I can't scan computers says I need to download and install Desktop Central agent and that all the computers will need to have new software on them. Where are the directions?
How to trigger the Submit for Approval field from a Custom Function/Webhook or Script?
I have a Request Life Cycle where it's possible to press a status transition called "Submit for Approval" in the After section of that transition I want to trigger the Actions->Submit for Approval dialog window automatically. How would I go about doing
All fields register as Username/Password fields?
Since the fix for the Edge browsers was released I've started having trouble with Bitwarden Extension instead. On all selectable fields in a Request it thinks that they are Password or Username fields
AMD Epyc processors not being counted correctly in EC Inventory
We are running Endpoint Central v. 11.3.2428.21 and noticed that it is misreporting the number of virtual processors in the Inventory of machines with AMD Epyc (7571) CPUs. We have machines with 2 - 4 virtual processors in them, but EC shows all of them
Having issues making API calls from Jira automation
We are trying to have AD user creation driven by a Jira form that a user submits with the new user's information. When the form is submitted, Jira Automation pulls data from it (First name, last name, email, etc) and then is configured to make a HTTP
Requester allowed to view - need report
Hi ALL We use SDP 14840 with MS SQL DB I need report about data of setting "Requester allowed to view" of each user - how to ?
My Groups - Mobile App
Currently the mobile app (Service Desk Plus Cloud) does not have the option to filter the requests based on group (technician group). Is there a roadmap on this for future launch? It would help 95% of teams that work tickets to be able to view their group
[Free e-book] Cut down infrastructure costs by 20% with ML-based capacity planning
Hi there, Is your IT infrastructure management future-proof? Traditional capacity planning struggles to keep up with today's dynamic, resource-hungry workloads. ML-based capacity planning can help eliminate resource waste, prevent costly overruns, and
Request Technician Auto Assign: Tech Availability versus Online Status
For Requests - > Technician Auto Assign: Question is about the checkbox for "Auto-assign requests based on technician availability." Suppose on the Tech Availability Chart, a technician is shown as "away," for all day today. Yet, that technician still
Incident Templates using incorrect template
We have a few incident templates in our system with the following labels: System Incident Cyber Incident Data Incident We have recently come to realise that all our system incident tickets are showing the "Cyber Incident" template in the Template field
Hiding additional Change Role field on Technician form
Good day, We have introduced an additional role called "Change Administrator". Yet this field is pre-filled, and should not be visible for the technician. I've tried the following, but all do not hide the field: CS.hideFields(["Change Administrator"]);
ServiceDesk Plus
Hello, We would like to run reports, sorted by technician, of open tickets (incidents and requests) that a technician has had assigned to them for over 3, 7, and 14 days. Three separate reports would be fine. Is there an existing report template in ServiceDesk
Survey
Hello, We would like to have your opinion on the use of the satisfaction survey please? In fact, the button for the survey is located below the resolution or notification email of the resolution of the ticket. So, the requester can take the survey but
Masterclass 2025: Episode 1 - Getting started with ServiceDesk Plus [Feb 27]
Hi there, We are excited to invite you and your team to Masterclass 2025. This series offers free monthly training sessions to help you get the most out of ServiceDesk Plus. Each episode focuses on a specific module and provides in-depth training on configurations,
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
Patch Tuesday Updates: February 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 2025-02 Security Only Quality Update for Windows Server 2008 for x64-based Systems (KB5052072) (ESU) (CVE-2025-21418) 2025-02 Security Only
Tried to activate Application Manager to onboard Azure resources
I am trying to enable application manager to onboard Azure resources and i am getting this error
Scheduled scans not performed
Hi, After updating Endpoint Central from 11.3.2428.22 to build 11.3.2428.28, non of the scheduled scans is performed. I have to run them manually. Does anyone have this issue? 1) Database scan 2) Inventory scan:
start-process -Credential $Credential won't work when running from self service portal
But runs when running it locally "powershell.exe -File "c:\whatever\filename.ps1" all the other parts of the script is running well so I won't bother posting the whole thing that grants and revokes Write access to local users while notepad is open. Here
Child Process in App control
How we can use child process in Application control ? Can we use child process for it in Managing blocklist application? Please explain child process briefly?
Reference Entity field (user) doesn't retrieve name in script
I posted about this before but the issue seemed to disappear so i deleted the thread. However, it seems to have returned.. Build: 14930 We have created an additional incident field which pulls from the User's entity with "Primary email IS NOT empty" criteria.
SupportCenter Plus vs. ServiceDesk Plus
Hi, What is the difference between these two programs? It seems to me they are kind of simmilar.
StockHolding | VAPT | OpManager | Support
Hello Team, Customer is facing vulnerability in OpManager. Product Version : 12.8.188 Database details : MSSQL 13.0 Issue Description : Customer is facing vulnerability in OpManager. Kindly find below about page screenshot and attached VAPT file. Thanks
Change site name - how to?
Hi ALL. We use SDP 14840 with AD sync. Currently Requester's site name is syncing from AD (field name = office). Site Manager has access to all Requests of own Site. Sometime we need rename Site. We do all changes in AD side and after some time new data
RDP without reveal password
Hi, I have a group of resources (windows server computers) that I need to share with a group of users. We are trying to share the resources so the support team can access RDP but without revealing the password of every resource. How can I accomplish that?
Approve password access requests without viewing the password.
All password accounts shared with a user approving password access requests, the user enables administrator privileges; and can view all password accounts shared with that user. It would be an improvement to remove approving users from seeing passwords
[Free training webinar] Stay ahead of application and infrastructure performance issues, and maximize uptime!
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Title: Delay in API Data Updates – How to Force ADManager to Sync Changes?
Hi everyone, I’m using the ManageEngine ADManager REST API to search for users. My request looks like this: http://195.158.1.73/RestAPI/SearchUser?domainName=test.local&AuthToken=db382ce6-40ff-4cba-a31c-c885adcd92f8&range=1&startIndex=1&filter=(employeeID:contains:35)
Can I use variables when bulk modifying SMTP address
I would like to add (example) %username%@someaddress.com (which would be JohnL@someaddress.com) to a lot of users. Does the bulk modify SMTP address support this? Is there a list of variables I can use?
mobile application problem
I need help regarding the Service Desk Plus Mobile Application. I have set up a form in the system and added les for form load, field change, and form submission. However, the rules are fully applied when I use the web browser, but when I use the mobile
How to edit relationship attributes
Hello dear forum :) We are using licensed servicedesk standard for years now. At the moment I got a test license for Servicedesk cmdb to be able to document our a IT services. I did some testing. I created a new CI item and also some relationship attributes.
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