change server Servicedesk MSP
Hy, I need to change my servicedesk MSP server. I found this guide, but not work: https://forums.manageengine.com/topic/migrating-service-desk-plus-to-a-new-server When I make and backup in the old server, the program made 2 file .data (part1 and part2). When I restoredata.bat in the new server, any data wasn't imported. My SD MSP version it's 9005, on each two server. The differences between the two server are: 1 - in the old server the program was installed in E: drive, and in the new one server
HP Blade Center Monitoring
Hi, I am trying to setup monitoring for HP BladeCenter C7000, and the server modules BL460C inside it. I do not see the HP Blade Center as an option (I do see IBM Bladecenter) and was wondering if this product is or will be supported? Thanks, Bob James
Add search technician function as the search reuqester
Hi, If the customer more than 20 technicians, they would have a trouble, they assign a technician to a request or a task or a problem or a change is so difficult, because the number of technician is too many, could you add the search technician function when assign a request or a task or a problem or a change.
Users unable to log in
We've had self service working for a couple years now. Users suddenly having issues logging in They go to the self service portal, webpage load, everything is fine. Enter their AD username and password. Text appears above the username field saying "Loading... Please wait" after about a minute, the login fails. That section of the page gets a big ugly box saying "This Page can't be displayed" Attaching screenshot. Any ideas?
Private groups/Tickets
Is there a way to make a group so tickets assigned to it are private and unsearchable? If so... how? Thanks
Managed view for last 24 hours
I'm trying to create a Managed View tickets that Are open and were created in the last x hours (or min or days) Are close but were opened in the last x hours (or days) Is this possible? Thanks, Adam
Assets ServiceDeskPlus agent vs DesktopCentral agent
So originally we rolled out ServiceDesk Plus and deployed that agent. It collected data into SDP. We are starting to roll out the Desktop Central agent as we are moving ahead with DTC. We'll soon be removing the SDP agent from PCs as it's our understanding that the DTC is better and more robust. But, we now have a disconnect in the data showing in SDP side vs DTC application. Obviously we only want 1 consistent source of data between the 2. But we have "assigned" some assets from the SDP agent scan.
How to run assetscanlock.vbs silent
Hi Support, We have a quite a few laptops that have the asset scanning locked, I have followed your document regarding the renaming the repository and running the assetscanlock.vbs file. We would like to be able to run the assetscanlock.vbs silent so as we do not have to login or get the end user to accept the prompts. Is this possible? Kind Regards, Billy.
Default HTML email generation
Hi Guys, We are experiencing an issue in our organisation whereby any emails received in our Outlook client from Service Desk Plus with an image or screenshot in the body, the image is cut off/shifted up int the email, making the image un-viewlable. We have narrowed this down to a custom Outlook-add-in that we use within our organisation. Our Development team have asked us for information on how Service Desk Plus generates its email so they can further diagnose this issue for us, is there a default
After update problems
Good afternoon, Acquired ManageEngine Service Desk and worked perfectly. But when upgrading to version 9.0 build 9000 , the software began to present some problems . Some called are automatically assigned even auto assign option disabled and in the report, in a search , the result does not match the reality , not bringing all occurrences . Can someone help me? thanks
Approval History
Hi, Why approval are not fixed in the history of the request? You can add this? Thanks!
Strategy for transitioning existing ServiceDesk to another server and drive location.
Is this a valid strategy for transitioning ServiceDesk to a new physical server with minimal downtime? Strategy: Changing from on physical server to another. Install path is on different drive. ServiceDesk version is the same on both servers. No upgrades occurring. HelpDesk is primary linked to a remote SQL server using the ServiceDesk database. HelpDesk2 is the new server. Both servers are the same OS. During the day, install the same version of ServiceDesk onto HelpDesk2. It is ok to install
Cant run startDB.sh
I am using putty to connect to my Service Desk server and start the DB but when i start the DB using sh startDB.sh i got this message: pg_ctl: another server might be running; trying to start server anyway server starting LOG: skipping missing configuration file "/opt/ManageEngine/ServiceDeskPlus-MSP/pgsql/data/postgres_ext.conf" FATAL: lock file "postmaster.pid" already exists HINT: Is another postmaster (PID 29374) running in data directory "/opt/ManageEngine/ServiceDeskPlus-MSP/pgsql/data"?
Asset receipt
Presently we allocate assets to users and a paper form gets signed on receipt of the asset. Is there any way in Manageengine servicedesk plus of automating this, i.e. we have the assets and the users in the system, surely a form can be e-signed when a requestor is given an asset?
Service Catalog and Workflows
I'm attempting to create a Service Catalog for employee departures.The form makes sense, I can prefill information assign ticket to an owner etc. On the workflow tab, I have 5 or 6 tasks that need to be handled by different technicians relating to the departing employees. Reset AD password, reset VM password, etc. Some of those tasks cannot be completed until a preceding task is complete. I have a workflow setup with those 5 trigger tasks along with the task dependencies so 2 can't happen before
Custom triggers not triggering
Hi, I'm currently evaluating ServiceDesk Plus. I've a problem with custom triggers. It works only if the criteria is below. This request type is manually added by me. Criteria : Request Type is (Bug) I tried a lot of other criterias as below. But none worked. Criteria : Request Type is (Bug or Improvement) Criteria : Request Type is (Bug) OR Request Type is (Improvement) Criteria : Request Type is (Improvement) Criteria : MyCustomField is (Yes) One more question. Is there any log file which logs
Assign Category/Sub-Category to Support Group
It would be nice to be able to assign Categories to a Support Group, in addition to the existing option of a single Technician. Having this option at the Sub-category level would be great as well! We are trying to refrain from having requests assigned to a single technician. We have our techs divided up by specialties and want them to pick up tickets from a queue based on their availability.
Report including archived requests
Dear Support, Today we realized, that enabling new feature AutoArchive is good for perfomance, but eliminate possibility to create reports by archived requests. It there is any possibility to select requests also from archived requests? Or recover all requests back to normal state? Thanks beforehand.. Here is my query used for report: SELECT rctd.FIRST_NAME "Technician",rc.MM2COMPLETEREQUEST "Time Elapsed",rc.EXECUTEDTIME "Executed Time" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID
New to ServiceDesk Plus? Join us for a demo on May10th.
Hello, If you are new to ServiceDesk Plus and could use some help getting around the product, join us on the free Webinar by our experts on the 10th of May'16. Our experts will take you through the five basic configurations that will help you to quickly start your ITSM journey with ServiceDesk Plus. Here is the agenda, Configuring basic organizational structure. Adding and classifying users. Creating email based tickets automatically. Getting introduced to incident management and related automations.
execute a web services to and from ServiceDesk
We need to integrate some external comunication to ServiceDesk Plus to report/open a ticket. Can you help us tell in the types of web services supported to report a ticket into the ServiceDesk? And viceversa? I mean, how ServiceDesk, can make a notification to external system via a web service? Thks! in Advance! msoto
Is it possible to attach more than 1 incident as cause of a change and to fix problems
We sometimes need to attach more than one change as the cause of an incident - you can only link 1 change within an incident. Also we can only attach 1 change to a problem but we need to be able to attach more than one sometimes as 1 change might resolve multiple problems. Why is this restricted?
Change Logo Size in SDP report
Hi , Can i change the logo size in SDP report ? I have tried changing the image size while uploading in Organization Details , but that doesnt help Kindly suggest Regards, Pramod
Preventive Maintenance
I want to schedule every first monday of the month a job. I cannot find a way to do this, Is this possible?
Approve requests by email reply
Hi all Is it possible to approve or deny a service request by email? For example, by replying on the "Notification for Approval" message. Or, is it possible to configure a Business rule to change the approval? Thank you Nikolay
Auto populate Priority when a request is emailed in
Hi Is there any way to default the priority when a request is emailed in. At the moment, until the request is picked it remains unset so the SLA does not kick in. Thanks in advance Sonia
How I can disable the password change by the technician in Manage Engine ServiceDesk Plus?
I dont want the technician change his password to login in the Manage Engine Servicedesk Plus, but i dont find the disable option.
Any complete Demos/Walkthroughs available?
We are interested in learning abouT SDP as far as Contract management, Incident & Problem management, Change Management, Asset Management, Projects, etc I found a video on Youtube but it's over 2 years old so I'm assuming things have changed since it was released... https://www.youtube.com/watch?v=EkMl8EWtxwY Is there a more recent version of that same video? Is that video still pertinent 2 years later? Can we setup a live demo with someone who can show us everything SDP can do? Thanks.
Rearrange the fields in Request Details?
Hi, Is it possible to rearrange the fields in the Request Details section technicians see when looking at an incident? So we want to change the order of the fields as seen by technicians, since we updated these fields have all moved around:
Amazon Cloud Monitoring - Elasticity Issues
The Agentless scheme of monitoring by App Manager is suitable for my App.But how does the elasticity or dynamically added new instances taken care by this monitoring solution. Please let me know the details,if someone from my IT team needs to manually add the Cloud instances to monitoring
Amazon Cloud EC2 Instances Monitoring
We have added amazon servers as Ec32 instances, please let us know; how do we configure Disk space and other alerts in Ec3 instances. We want to monitor Disk space against a DB , please share these details as well. In addition to the below I unmanaged few of them from the Bulk Config View , after some time they change into managed state again automatically which is very strange.
Error executing SQL statement for : ManageEngine Report Framework
When I run some of the reports, I receive the following exception. But some of them runs successfully. Would you please help me with this problem. Version : 9.2 9204 Last Updated Version : 9.2 9209 Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error executing SQL statement for : ManageEngine
Desktop icons for...
Hi, is it possible to have shortcuts for the following 3 functions: Desktop Central Agent Send Request to Helpdesk Self Service Portal Found this within the Self Service Portal settings on Desktop Central. There have been times where the agent on machines have disappeared or not loaded, and users are having to log out and back in again to restart Desktop Central. The Send Request to Helpdesk and Self Service Portal links on the desktop would also be handy for users to have.
Domain Users are unable to login
Within the past few days we have had a number of Vista computers and Windows Server 2008 R2 servers that are preventing users from typing their password in the password field after entering CTRL, ALT, DEL. EventID 1000 Faulting application LogonUI.exe version 6.0.6001.18000 time stamp... faulting module ADSSProvider64.dll. If I remove the GINA application from ADSelfService Portal, within a few moments the user can then login.
Performance Monitor lists of units
Hi, Can I you please provide what are the lists of units for Performance Monitors apart from 'Percentage'? Thanks. Sheen
Support Group Field Reset After Selecting Requester Details
Server Information: Verision 9.2 Build 9207 Windows Server 08R2 After a recent upgrade to 9.2 Build 9207 we noticed an issue where technicians were unable to submit requests because the mandatory Support Group field "Group" displayed "-- Select Group --" not an actual support group. We have created rules to assign specific groups for certain activities and this has been working well until recently. We have noticed that when a technician creates a new request and selects an individual for the "Requester
invalid tool
I've downloaded and tested the Netflow Analyzer..... what a useless tool..... difficult to install, then once I cleared those (on my own) the tool can't see any netflow devices. I understand it's all about the money, but how about having a working tool as advertised ? I'm constantly flooded with "there are plenty of tools out there" but I have yet to find one that works as advertised.
25 Oldest Calls
Please can someone advise a custom query that lists the oldest 25 calls in the Service Desk and list them via created date, will also need to show RequestID, Subject, Group, Technician. Thanks
Replicating security groups from existing to new user (already created)
Scenario: A new user account (User A) was created and the user has already logged in and is using the AD/Email Account. His account was not copied from an existing user and hence is only member of default group Domain Users. Now, the manager wishes to give User A the same access as an existing user (User B) who is a member of 100+ groups. Is there a way to copy all security groups from User B to User A using ADManager without deleting/recreating User A? Thanks in advance!
Approve status
please make the approve status visible in the colums.
Add Asset Description to Report
Hi All, We have a simple Query to make a report for our Ipad. But we have values that are added in the description field. Could someone help us to add that field to our report ? SELECT MAX("resource"."RESOURCENAME") AS "Asset Name", MAX("aaaUser"."FIRST_NAME") AS "User", MAX("productType"."COMPONENTTYPENAME") AS "Product Type", MAX("resFields"."UDF_CHAR3") AS "Extra Info" FROM "Resources" "resource" LEFT JOIN "ComponentDefinition" "product" ON "resource"."COMPONENTID"="product"."COMPONENTID" LEFT
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