Clear message keeps coming as a mail
Hello, When we get an alert in opmanager, let's say it's a basic memory problem. After we get the alert we connect to the related server to check the services to reduce the memory and reduce it by removing the unnecessary services or restart the services. Then we get 1 clear alert in opmanager but the clear e-mail keeps coming. Any idea how to solve it ? Thanks in advance.
Password Problem after upgrading to build 9213
Hello All, I have upgraded from 9.2 version to build 9213 and the installation seem to be okay. However when I tried to log-in I had an error "Invalid username and/or password". I tried with the former and default password without success also after clearing the browser cache memory. Can anybody help me please Best Regards Antonio
Pathetic service with data migration
Hi Team We recently bought service desk plus MSP. We also gave contract for data migration from support center plus to service desk plus. When we signed contact, there was no mention about any data migration restrictions, After signing contract and when have already provided go-live dates to higher management, ME team is talking about multiple restrictions and we are also facing severe attitude issues from ME team Request you to escalate this to highest level and help us in fixing data migration
Hello!!
I have a problem with my requests attachments are not displayed only on certain dates, i hope your support, please
Cannot Collect Security Log on Eventlog Analyzer
Hi, I have installed a eventlog analyzer to collect windows server log, after a several months, the eventlog analyzer seem doesn't collect the server log, especially the security log, I checked the log in eventlog analyzer, I found it uses some of sql statement to query the security, the following sample as below Query is constructed Alpha Select * from Win32_NTLogEvent where recordnumber > 3988402596 and LogFile = 'Security' and show the timeout log WBEM_S_TIMEOUT Code 262148, attempt 0 for
Retrieving CC & TO from Email Request
Hi again guys... I did another ask yesterday, but I have a much more simple question this time. When someone sends a request to the help emailbox and has a bunch of people in the TO and CC fields, is there anyway for me to get those fields from an API?
ELA and DHCP with workstation logs
Does anyone else have an issue with the way ELA stores both the DNS name and the IP address to identify a workstation? I have an issue in which when a new computer gets a previous IP address that was used with a registered computer, I can not add the workstation because it states the computer already exists. There are situation that once a workstation is registered, it might receive a new IP address later (nature of dhcp), I am unable to add a new computer because it received the previous IP
Change Site in a Departament
Hi i am testing SDP 9 professional, i've a few questions. When i import from AD, the departaments sets the Site automaticaly, but i can't change site site in a particular departament manualy, thats it's correct? The Personal Field on the requester "emploee ID", can i import from AD? The same with the Cost Center, can i import from the AD? Regards Enzo
Last Time Uer Connection
Hi Can you help us to create a Query that can show the last time users/technician were connected. SDP build 9213 Postgress. Thanks! FULL NAME User LastTime Connection Count of days from last login
Cannot add new passwords to existing resources
Hi, We recently upgraded to 8404 and are now unable to add New User Accounts and Passwords to existing Resources, below is the error we receive. <div part="REPONSE_STATUS" class="hide">__ERROR__</div>
<div part="STATUS_MESSAGE" class='hide'><table border=1><tr><td><b>test resource - <\/b><\/td><td>1<\/td><\/tr><\/table></div>
sms integration
Hello I need to integrate messaging service alerts opmanager I have only one mobile moto g second generation model XT1063, I could use this model to connect as a modem? It is not found in the documentation, if possible I would be provided as settings, thanks
Talk ITSM: Asset Management Training (Free!)
Hello IT pros Last week, our ManageEngine experts kickstarted your ITSM journey with ServiceDesk Plus. In the next couple of weeks, on the 31st of May, they will tell you how to use the Asset Management module of ServiceDesk Plus to not just manage, but get the best out of your assets. In this free webinar, our experts will take you through: Asset discovery techniques Asset classification best practices Asset life-cycle management Software asset management Software license management If you
Text from 'Planning Tab' (Scope of Works) has disappeared
Text from 'Planning Tab' (Scope of Works) has disappeared , as per screenshot below, this isn't desktop related, it happens regardless of which desktop PC / browser we use
opmanager not connect at SD MSP
I have some probe installed from our customer. Some probe are correctly connected at our SD MSP, but two probe I'm not able to connect. The opmaanger give me an error (SD service not is running or user and password worng) but I use the same configuration that I use in the probe that are connected. Wich log I have to check in order to undestand where is the problem? There is an limit of number ov probe that I can connect at the Sd MSP? The probe need an license, or it's oly the central that are lincesed?
Preventative Maintenance Tasks to include Days of the Month
We have a maintenance task of updating our core servers on the last Tuesday of each month at a set time. We are currently using calendar entries to remind us but we'd rather set up a preventative maintenance task on the service desk Unfortunately we can't see any option for how our tasks are set up only monthly on the day (1-31) and a time Would there be any possibility of having a option to select a specific day similar to how Outlook can create tasks?
Error when backing up Service Desk Plus
While attempting to upgrade Service Desk Plus I was doing a backup (backUpData.bat) when the batch job died with the following error: java.io.FileNotFoundException: C:\ManageEngine\ServiceDesk\bin\..\fileAttachments\Request\ May2016\38791\Recovery.pdf (Access is denied) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.<init>(FileInputStream.java:146) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2121) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2117)
Worklog Timer: Adjust or Negative amount
Have a technician that accidentally forgot to stop the worklog timer. Her "timespent" is now 53 hours and 19 minutes and it should be 26 minutes. Is there a way for an admin to either adjust timespent for a user, or enter a negative amount to correct? Please advise on how to fix Thanks, Dave
Moving back to postgresql database
Has anyone ever moved back to the postgresql database after moving to MS SQL? When I try to change the database (using changeDBServer.bat) the PostgresSQL Server option doesn't connect via the test. Thanks, Aaron B. Allison
Use-case 9: How to Gauge A Brute Force Attack In Your Organization
When an employee is unable to login due to "bad username/password", the user checks his username or password and attempts the logon activity again. But, let say a rogue employee is trying to login with different combinations in the username or password, just to gain entry into a resource. This activity is termed as brute force attack. Some measure that can be implemented to defend against brute force attacks are, Requiring users to have complex passwords Limiting the number of times a user can attempt
Services&Incident (Template Categories)
hi , how to add Services&Incident in the same Template Categories under All templet b default ,when I installed SDP 9.2 Build 2905 I find this feature before when restore the backup ,how can I add both Services&Incident thank you
Notification profile for SQL Monitor bug
Hi, I am using OP Manager v11600 and while creating a notification profile for SQL servers, I discovered that if I select "MSSQL Monitor are down" & "MSSQL Services are down" and click next - on final review page it shows me " AD services & monitor" instead of SQL. Please check this issue.. TSS
Mail Fetching issue using office365 mail
•Email settings saved successfully. But an error occurred while trying to check connection with mail server Problem connecting to mailbox. I have restarted the SD Plus & checked the connection through telnet ports 143,25,110 are working. Any Suggestion???
1 Contact for Multiple Accounts
Hi, Is it possible to have 1 contact linked to multiple account? My scenario is: I have several related accounts which purchased different set of products/contracts A contact may have access to multiple accounts (requires same user-id and password), or; A contact may be exclusive to only one account Any suggestions on how to achieve this? I was thinking of using sub-accounts so that contacts which are exclusive to only one account can be linked to sub-account while those contacts shared by all/several
Approved CC'd Contacts - Replies
Hi Everyone, I understand that SC flags to you any unapproved contacts, but what happens if you reply to a request where the customer/client has copied in someone that is not approved? Is there a way for the system to flag this to the support rep prior to sending a reply? Thanks Daniel
Auto-set request status to open
Is it possible on the request to be set to status "Open/On-Going" again automatically if the requester replies to the request after we have set the request to "Waiting for respond" when we tried to contact the requester? Steps: 1. End user (requester) create a request and it will be automatically be set to "open". 2. Technician do something with the request and send back some information to the end user (requester) and set the request to "wait". 3. End user (requester) replies to the technician and
request does not fall under your permitted scope. so you are not authorized to update the same manage engine service desk plus
Hello just a quick note to inform you about the problem which i face regarding to below scenario scenario: group 1 : technician x (is owner) and some other technicians are member of this group group 2 : technician x (is owner) and some other technicians are member of this group other groups I have 2 support group that owner of the both group is one person. the person is the member of the both group too. the role of the owner (technician X) is All in group & assigned to him[Requests and Changes only]
Cannot add new business rule
Hi, I cannot new business rule in SDP.I have created and saved a business rule but rule is not appear. SDP 9.2 Build 9213
MSSQL install option missing
Hi, How do I get MSSQL install option?
Technician Site Variable does not get populated
When a technician is created and assigned to a site, the Site field within the Technicians' profile does not get populated.
Training Videos or sessions for OPmanager
Hello, Am much interested in learning more about Opmanager .Can please someone suggests on free training sessions as have a project on deployment and administration of same. Thanks,
Blank Support Group Descriptions/Adding new Support Groups deletes old ones
Hi, We have 2 problems with Support Groups: Most of our support groups are displaying a 'blank' Description field, which makes it hard to work out which one is which when we need to change them. When we try and add a new Support Group, it seems that a random 'existing' Support Group gets deleted. Again, because of the blank Description field, it's hard to work out which one. Thanks for your help, Andy (v 9.0 Build 9014 free version)
Adding Request - Problem associating site to a template
Hello, We are trying to add a request to ServiceDesk+ using the REST API on an external web form. The request is successfully requesting a template and other fields but is just not associating with any site. The template itself should cause the request to associate to the site. When I try adding the request using the REST API Documentation, it associates to the site correctly. Comments on the attachments: - Form Created Request: This is what our web form is generating. Everything is correct (including
Desactivar envio diario de mail
Hola, Todos los días envía un mail con un informe de mantenimiento, al bajar las licencias no nos aparece la opción de desactivar el envió de correos electrónicos. ¿Cómo podría solucionar este problema? Gracias por adelantado.
technician list in task owner menu
Hi all, There is a way to limit the technician list in task owner menu? I find more appropriate if, in the task owner menu, a Technician has the possibility to view only the Technician that they are related to (maybe because they are part of the same group) and not all the others Technician available in the system. Thank you very much for your help
Alert related to server reboot or Machine is down
Hi Support, I have added the below mentioned alerts, but still whenever the machine is rebooting or down we are not at all getting any mail alerts, Please help me on this. Thanks, Narasimhan K
Converting incident to Service removes the Site value
Hi All! In most templates the Site field is set to "Not associated to any site". So when we do converting Incident to Service from some template and choose "Overwrite the incident field values with the template values" it overwrites the initial value by "Not associated to any site". Is there a way to keep the firstly entered site value? Thank Nikolay
Chrome Notifications Popups
Chrome notifications for new incidents would be very useful and helpful. How hard would this be to implement?
Opmanager probe take long time to start
Hy, I have some opemnager probe installed and some time when I rebbot the server, opmanager take long time before to start. Each time that I start the service, in the wrapper I receive this log: STATUS | wrapper | 2016/05/30 22:36:18 | --> Wrapper Started as Service STATUS | wrapper | 2016/05/30 22:36:18 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2016/05/30 22:36:18 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2016/05/30
Schedule Report per devices not per interface
Hi I am trying out the Netflow analyser for sometime being and I would need some help/enquires. Currently when I schedule the report,it will generate each INDIVIDUAL lreport for each interfaces i had selected. But what i would like is to generate 1 report with all information about the interfaces i had selected inside. How can i accomplish that ? Thanks. P.S I had make a similar question regarding this issues but i cant seem to find the question anymore so i post as a new one.
error : @{message=Internal Server Error while processing this request.; code=5000}
So I'm having an issue adding notification profiles via the REST API. Has anyone else seen this? https://ValidServer:8060/api/json/discovery/addDeviceToNProfile?apiKey=ValidAPIKey&deviceName=ServerIPAddress&profileName=MarkhamSite&criteria=500000000000000000000000000&performance Monitors=DiskUtilization,Win-CPUUtilization I'm not sure how to even troubleshoot this.
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