Support for PMP-FREEDOM MANAGEMENT LTD
In Password Manager PRO I want to configure 2FA for users. There is a PhoneFactor item in the PMP settings, but the settings for this item seem to be outdated and are no longer relevant and cannot be configured. Now PhoneFactor is owned by Microsoft and
PMP service stopping after start
Hello, I´ve rebooted Windows 2019 server with PMP (SQL Express version). After reboot, PMP service wont run, stopped immediatly after service start. I also checked logs. SQL server is working, DB is online and I am able to browse tables. I also checked
Service Fails to start after applying 12410
Please note that the issue described here is for PMP Pro installed on Ubuntu, not on Windows. We tried applying the latest minor update 12410 from 12400 and this is what we get when try to start the service: Jan 16 07:05:32 pmp-srv systemd[1]: Failed
No module named 'ansible.module_utils.common.yaml'
Hi, I`m getting No module named 'ansible.module_utils.common.yaml' when running the passwordmanagerpro.py ansible plug in. Ubuntu 22.04 Python 3.10.12 Ansible 2.16.2 Any ideas on how to fix this?
Password Sync Notification
#Issue# The "Passwords not in sync" alert includes web accounts, which PMP cannot check. #Solution# Add an option to ignore a password/resource for sync check. It makes no sense to notify on a password it can't check.
Bulk user deletion
Hello I accidently imported all users from AD (like 111 000 users) - in fact i do not know how its happened (i added some ad group to be imported but they should contain smaller number of users) In logs i can see a lot "Inside createUserGroup mentod....|"
Problem renaming data directory
URGENT, We need to restore password manager pro from the backup .ezip file on a newly created server due to a server crash of the prod server and we are unable to do so due to this error, R0DD03: Problem renaming data directory. also the directory :\PMP\pgsql
Database size issue due to broken HA not fixed after removing HA configuration
We recently had to engage support because our HA deployment of PMP was broken and had been probably since deployment of the servers. The status page for HA showed an ever increasing number under the pending replication count and what triggered us to the
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
Error upgrading PostgresDB while upgrading to 12000
Hi, While upgrading to version 12000 from 11300, database upgrade script is failing with the following: Enter the patch file to install:/var/lib/ManageEngine/PMP/Patch/ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm Pre Invocation in progress
12101 and 12120 both have MYSQL hardcoded in the HASetup.sh script
after breaking my HA setup during my upgrade to 12120, I can't reestablish HA because the HASetup.sh file contains these statements: ------------------------------------------- #!/bin/sh . ./../scripts/setCommonEnv.sh DB_HOME=$SERVER_HOME/mysql if [ -S
CAPTCHA Generation
Hello. The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem. Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response. Please help us to resolve this problem. We
Password Manager Pro 9.1.0 won't start.
Hello, We have installed a version 9.1.0 (build 9101) of Password Manager Pro in order to be able to re-import a database and upgrade with it on a new server. Unfortunately, after installation, the service remains in "start" and doesn't want to start
Importing users and groups from different domains.
Hello. In our organization we have migrated some time ago, from local domain (where i have full access and administrative rights) to cooperate domain .I want to switch our pmp from local domain to corporate. But the problem is that users are placed
Not receiving setup link in mailbox
Hello, I have the following issue: When I’m trying to log into PMP and, at the step for introducing the Microsoft Authenticator code, I want to click on “have trouble using MicrosoftAuthenticator?", next I introduce my username and email in a pop-up window,