Upgrading to version 12 question
Hello, My company wants to upgrade to V12 of OpManager but we are worried about losing historical data from all of our machines. Is there a way to copy the database and use it in the upgraded version? Thank you for your assistance.
11xxx to 12 - When ?
The service pack for version 12 will be tentatively available by the end of May, 2016. (c) https://www.manageengine.com/network-monitoring/service-packs.html Today is 31/05/2016 What news ??? http://odarchuk.com
I want to know why URL error (Host down)occured during file copy to the OPManager server
I was copying a 25GB file to server Which OPManager is running. and during copy, URL error(Host down) occured. I have 2 questions. 1.Could URL error(Host down) occur during file copy? 2.Is it OK to take nothing in particular to the server? I will attach a log file taken from OPManager.
RemoveDBEntries for OP Build 11500
Hi, I have opmanager build 11500, i need remove a device from database, because this appear as "error!", for this reason i can´t select it for delete. I know the RemoveDBEntries.bat, but this script is has used for 7 and 8 versions, there is any version compatible with 11500? For example i found the following links of RemoveDBEntries, but there is not for build 11: https://www.manageengine.com/network-monitoring/for-upload/RemoveDBEntriesNew_9010.zip https://www.manageengine.com/network-monitoring/kbase.html
OpManager v12 not recognizing Windows Server 2012 R2 host
I have a Windows 2012 R2 server that OpManager can ping and the credentials test succeeds, but it can't identify it as a server. If I manually associate it with the Windows Server 2012 R2 device template, the dials all work but it continues show the category as 'Unknown' and the Status as 'Device Not Monitored'.
Service down
Hello, Opmanager alerts about a server's url's are down . It's a iss server however the url's are working ? All we see in opmanager.No response from url monitors ? Any possible reasons for that ? Thank you .
Opmanager send a large DNS query for the managed windows server
hi, Dear Sir: My Opmanager version is 8812. I added the windows server to monitor the server's CPU/MEM/DISK by SNMP. We find the opmanager would send a large DNS query for this managed windows server. How could I to set the query frequency or disable this query ? *********DNS server's log**** _raw _time app change_type domain eventtype host index ip linecount op oper 2016/6/3 \xA4W\xA4\xC8 10:31:39 0A48 PACKET 000000000CFD87B0 UDP Snd 172.17.1.216 c2f4 R Q [8085 A DR NOERROR] A .qvsrv2.tyg.com.tw.
Problem with adding HyperV Host
Hi, I have a device initialized as a virtual server, or it is a HyperV Host. So I tried to delete it and add it as a HyperV Host by using : Virtualization > add HyperV Host The problem is that the new device created refers to the old one deleted, even if I used the "add HyperV Host". So I went to the support, tried recommendation to add it, but still doesn't work. Can you please help me ? Regards.
DeskApp for opmanager
HI Guys is there a version of the DeskApp that is in Sites 24x7 that will work with OpManager???? Thanks, Stephen
Script Monitor INSTANCE variable Character Limit
Hi Team, 1) I have recently created a custom script monitor to monitor a LOG file. Which is going good and I am able to get the results in TEST SCRIPT option. But the problem here is, in the INSTANCE String if I have more than 85 characters, Opmanager is not creating an alarm for that. Need to know whether there is a character limit for the INSTANCE string in the output of a custom script monitor. 2) I need to know how can we display Message that we get from script out to alarm message. we
Error in Layer 2 discovery
Hello! I'm encountering problems trying to do a Layer 2 discovery against my gateway. I'm running OPmanager 12 with patch 12000_APIClientFix_May20th applied. In the user interface I only get the feedback "Device mapping does not exist for this object". I'm attaching a screenshot of this and the relevant log from opmanager_serverOut_0.txt as well. OPManager has no issues monitoring the same IP address and I've verified I can read the sysOid OID through the command line of the server. Please advise.
Unable show Windows Server RAM, HDD size
Hi, If I only use WMI for Windows server monitoring, it can't show RAM and hard disk size as below. After install and configure SNMP in the Windows server, it can have such information show as below. Since it need every server install SNMP service, if use only WMI, can we have such information show? And how to do that? Regards Thanks...KEN
syslog in OpManager v12
hi, Does syslog server enabled or auto running default after OpManager v12 installed? Any plug-in need for OpManager as a syslog server? I send a testing syslog traffic to syslog server (OpManager v12), how to view the syslog traffic on OpManager v12? Regards Thanks...KEN
Clear message keeps coming as a mail
Hello, When we get an alert in opmanager, let's say it's a basic memory problem. After we get the alert we connect to the related server to check the services to reduce the memory and reduce it by removing the unnecessary services or restart the services. Then we get 1 clear alert in opmanager but the clear e-mail keeps coming. Any idea how to solve it ? Thanks in advance.
sms integration
Hello I need to integrate messaging service alerts opmanager I have only one mobile moto g second generation model XT1063, I could use this model to connect as a modem? It is not found in the documentation, if possible I would be provided as settings, thanks
opmanager not connect at SD MSP
I have some probe installed from our customer. Some probe are correctly connected at our SD MSP, but two probe I'm not able to connect. The opmaanger give me an error (SD service not is running or user and password worng) but I use the same configuration that I use in the probe that are connected. Wich log I have to check in order to undestand where is the problem? There is an limit of number ov probe that I can connect at the Sd MSP? The probe need an license, or it's oly the central that are lincesed?
Notification profile for SQL Monitor bug
Hi, I am using OP Manager v11600 and while creating a notification profile for SQL servers, I discovered that if I select "MSSQL Monitor are down" & "MSSQL Services are down" and click next - on final review page it shows me " AD services & monitor" instead of SQL. Please check this issue.. TSS
Training Videos or sessions for OPmanager
Hello, Am much interested in learning more about Opmanager .Can please someone suggests on free training sessions as have a project on deployment and administration of same. Thanks,
Alert related to server reboot or Machine is down
Hi Support, I have added the below mentioned alerts, but still whenever the machine is rebooting or down we are not at all getting any mail alerts, Please help me on this. Thanks, Narasimhan K
Opmanager probe take long time to start
Hy, I have some opemnager probe installed and some time when I rebbot the server, opmanager take long time before to start. Each time that I start the service, in the wrapper I receive this log: STATUS | wrapper | 2016/05/30 22:36:18 | --> Wrapper Started as Service STATUS | wrapper | 2016/05/30 22:36:18 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2016/05/30 22:36:18 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2016/05/30
error : @{message=Internal Server Error while processing this request.; code=5000}
So I'm having an issue adding notification profiles via the REST API. Has anyone else seen this? https://ValidServer:8060/api/json/discovery/addDeviceToNProfile?apiKey=ValidAPIKey&deviceName=ServerIPAddress&profileName=MarkhamSite&criteria=500000000000000000000000000&performance Monitors=DiskUtilization,Win-CPUUtilization I'm not sure how to even troubleshoot this.
Set scale of widgets on OpManager Dashboards?
Our IT department has a few TVs setup that we can all see with OpManager setup so we can monitor devices without having to go to OpManager on our own PCs all the time. The issue I am having is that the Widget "Real Time Bandwidth Utilization" scales up to the highest percentage of bandwidth used or down to the lowest. There may be several times a day or hour that a device reports the information wrong with 46k % utilization. Causing the graph to show one quick spike, and the rest of the time is
Frequent disconnection of OPManager Central with SQL Database
Hello , We have a frequent disconnection of OP Manager Central with the SQL server database.However,the probes work perfectly fine. Appreciate your prompt response. Mustaqeem
Report to show Partition Details and Free Disk Space
Hi, I'm trying to generate report to show Virtual Machine's partition details and free disk space in (GB) from Report Builder. But unable to find the monitors to display such information. Do I need to add VMWare OID for partition details?
About OpManager installation folder
Hi, Under OpManager installation folder, what are the files that i'm supposed to know to better use OpManager and make troubleshooting tasks easier. for exemple, when i have an issue related to discovery, where can i find informations about this ( what log file shall i view), and so on...
Forum Software
Hi What software are you using for the forums themselves, i.e. the Pitstop Forums. Is it available commercially? Bob
Monitoring HP Nonstop and Mainframes
Hi team, Can OpManager monitor HP Nonstop systems and mainframes? Can you briefly explain to me any possible options?
No data available on Utilization Widget
Hi, I recently edit some Cisco Router templates for CPU monitoring, using the "CPU Usage (1 min avg)" monitor (included on Vendor monitors) and not the defautl "CPU Usage (5 mins avg)", then I modify the file opmanager_snapshot_dial.xml and everything works fine, but when I add on the Home Page the "Device by CPU Utilization" widget and filter by type "Router" didn't show any device, same thing on the Switch devices. The monitor name for 1 min average is "AvgBusy1" and for 5 min average is "RouterCPUUtilization",
OpManager service is not starting
Hi, OpManager service is not restarting after we installed APM api. We have tried restarting the server also. Any help. Thanks. Below is the entry we found in Wrapper log file: FO | jvm 1 | 2016/05/24 12:55:29 | Problem while Starting Server INFO | jvm 1 | 2016/05/24 12:55:29 | System halted STATUS | wrapper | 2016/05/24 12:55:32 | <-- Wrapper Stopped WARN | wrapper | 2016/05/24 12:55:42 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2016/05/24 13:01:55 | --> Wrapper Started
Opmanager 12 : Junk characters in interface Name
Hi all, i have an issue with device discovery in OPMANAGER v12. My current install is set on a US Windows 2012r2 Virtual server and Postgres SQL (french language interface). when I discover à device all the device interface name are set with junk characters. (see image below) I dont have this issue with 2008x64 windows server and opmanager v11.600. But i have it with 2008r2 and 2012r2 server, french or US install and french and US opmanager interface install. Do someone have this issue and has resolve
OpManager service is not restarting
Hi, We have installed APM api in OpManager server. After installation OpManager service is not restarting. We have tried restarting the server also. Any help. Thanks. Below is the entry we found in Wrapper log file: FO | jvm 1 | 2016/05/24 12:55:29 | Problem while Starting Server INFO | jvm 1 | 2016/05/24 12:55:29 | System halted STATUS | wrapper | 2016/05/24 12:55:32 | <-- Wrapper Stopped WARN | wrapper | 2016/05/24 12:55:42 | Timed out waiting for wrapperServiceMain STATUS | wrapper | 2016/05/24
OpManager Plus functionality
Hi I was looking to purchase Network Configuration Manager for 25 devices, but have now seen that OpManager Plus edition is available and comes with 25 devices licensed. Please could you answer the following questions: Does OpManager Plus include all the functionality provided by NCM? We currently have a Firewall Analyzer installation, licensed for 7 devices. Would this integrate with OpManager Plus? Thanks
Webpanel Without Password Login
Hello , I want to login without password OpUtils webui. I'll show report on my kiosk.
OpManager database connection lost and not being reestablished - MS SQL Server
Hi, We have found a number of occurrences recently where OpManager looses database connectivity to the MSSQL server that holds its database. The wrapper.log fills with errors saying that "Connection to the Database is lost." and after about 6 hours the log starts to fill with "OutOfMemory" errors. e.g. INFO | jvm 1 | 2015/09/06 18:01:31 | ########################################################## INFO | jvm 1 | 2015/09/06 18:01:31 | Connection to the Database is lost. Trying to reconnect
Web alert sound player
The recommended sound player for the audible web alert is Quicktime. I don't want to use quicktime as Apple is ending support. Can anyone recommend an alternative player. I'm on Windows 7 and using IE11 Thanks
How to show more than one Interface Traffic graph in a page
Hi, How can i show more than one interface traffic graph(please see below image) in one page. There is any way to embed this graph to other websites or can I get this graph values using REST API. So that I can monitor the traffic of all important interface from one place. Please help me on this.
Issue in Probe to central sync
Hi Team/Experts, we are still using 10400 version of IT360 and planning to migrate the IT360 by end of June. currently we are facing issue in sync, probes are giving live data but not in sync with central server. Could you please suggest to troubleshoot this issue. Alan
About NCM module in OpManager version 12
Hi, i'm using OpManager version 12. I want to know if i use NCM module to make backup to a network device, where shall i find the registred informations about this operation, in which log file?
Lost or forgotten password
How do you reset the admin password if it is lost or forgotten? Admin is the only user.
"Clear" Alert issue
I'm having an issue with the "Clear" status on our alerts For several servers notification profile, we have all options selected and it set to email out to specific groups responsible for fixing those servers when problems occur. We also have a reoccurring rule set to email them multiple times (up to 10 times) every 30 minutes until the problem is resolved. The problem is, once the issue is resolved, they don't get just one "clear" alert letting them know the issue is fixed. They get reoccurring
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