Sms are not sent in plain text
Hi, I have a problem with email based sms notification. Sms are not sent in plain text and it is impossible to read on phone devices. I use an external Gateway service to send sms. The sms that I receive begin like: _Part_44_452807741.1219528350218 Content-type: text/plain;charset=UTF-8 ......
AD integration in OpManager
Hi Could OpManager have AD integration / SD+ integration, so that separate logins do not need to be created? Just as in SD+. James Gander Gander Service Management IT Operations and Service Management Consultancy
OpManager 9 - critical error for admin down interfaces
We just upgraded to OpManager 9 and we're seeing that interfaces in an Admin down state are being reported as critical. These interfaces were reported differently in the older version of OpManager we were using. Is this something that is customizable in version 9? How do I configure OpManager 9 so that admin down interfaces are reported as a different status than an interface that is up/down?
Missing TBps.gif
Hi Is there any possiblity that we could get a TBps.gif file for OpManager ? The image OpManager is trying to display where the red X is in the attachment is: /webclient/common/images/TBps.gif And checking the folder on the server this file does not exist.
Embed Map on page
i saw there was a way to embed dashboards and widgets but is there a way to embed maps? i want to embed the switch map in a page and im not having much luck figuring it out. thanks
Probe Web Client "Loading..."
Hi, We've installed the Central server on a GoDaddy server and the probe at our co-location. I pointed the probe to the public IP of the Central server, but when I try to open the web client on the probe it just sits there with a "Loading..." message on the top left-hand corner after logging in. As far as I know all the ports are open for Manage Engine. Do I need to establish a VPN or something else in order to connect? Thanks in advanced, Jose
TLS security vulnerability
I recently had a security scan on the OpManager installation at my company. OpManager has TLS renegotiation vulerability . We were using https with self signed certificate. Here is the write up from Oracle and the fixes. http://www.oracle.com/technetwork/java/javase/documentation/tlsreadme2-176330.html However, OpManager is running on JRE 1.5. I tried upgrading to 1.6. Unfortunately OpManager just hang on start up. Please, upgrade the JRE.
All My devices default back to unkown Category after upgrade !!!!!
Im not to sure which upgrade(9100 or 9101) as they were both done near enough to each other but all my devices that i spent hours and hours if not days setting up with custom alerts and notifications and t/holds on interfaces etc all defaulted back to a Category of :Unknown, thus removing any custom settings i had applied. So critical devices that i thought were on 1 minute polling with 4 different alerts set are now set to 60 minute polls and not notification. I have a backup of Opmanager taken
Service Pack 9.1 Released.
Hi Everybody, We are happy to announce the release of Service Pack 9.1 (9100) for OpManager 9.0 Feature Enhancements: Major enhancements have gone into the Map Maker which includes curved lines, localized names, customized line thickness, easy drag-drop etc. The long-awaiting option to export and import device templates and share them with the community, is now available. The shared device, workflow, and script templates are listed under the RESOURCES tab in our forums. The shared template are validated
Intergrating OpManager with ServiceDesk Plus
Hi I am not able to get OpManger to intergrate with ServiceDesk Plus. I am getting the Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high error. I have been through all the groups etc and removed any special characters. I have tried local admin user and domain user but still no joy. Is there anything else that I need to check? ServiceDesk - 8020 OpManager - 9011 Thanks.
New Mapmaker - Very Slow
Hi, Has anyone else noticed that the new map maker is quiet slow and unresponsive when you click on a device or link, don't get me wrong the new features are great but it just seems very slow and the layout in Map maker doesn't all ways match the business view aspect ratio. Cheers
Device in Trouble state without open alarms
Hi, I have a bunch of devices showing Trouble state (in the icon next to the device name) but there are no alarms for them. Can I do something to correct this? Many business views are shown in trouble too because of them. Thanks in advance. Andres
Alarms on virtual device
Hello, I have to monitor several ESX with new VM created each days. My problem is I don't want to monitor those VM but only a few of them. I have already used the quick configuration wizard to suppress alarms on virtual device but when a new one is created I still have alarms from it. Is there a way to disable forever alarms of a designated category? Thanks, Loïc
Moving opmanager an MSSQL database to a new network
Hi guys we are upgrading our network Structure and need to move opmanager and the MSSQL DB to a services network. The main issue i have is the IP address of opman and the db server will change. What are the forceable implications of this and how can i update the details so when i move the devices opman will it still see the db server Thanks, Stephen
Embed-ed dashboard for large screen
Currently, I'm using the large screen monitor as the dashboard to monitor the devices. Those screens are really handy to see what is going on the network devices and servers. I'm using the 2 screens. One for the Server and VM OpManager business view dashboard & Applications Manager business view on dashboard with embed-ed iframe. Others are network map. These screens are refreshed by JavaScript and show 30 seconds each. Also, since it is large screen, I enlarged the screen by 130% on web browser.
Device Template for Domain Controllers?
In a future version, can you create a Device Template for Domain Controllers similar to the new VMware device templates to allow monitoring parameters on all Domain Controllers to be updated simulaneously.
layer 2 mapping and VLAN
I was wondering how the layer 2 mapping will reacte on a network were we rely on VLAN. I want to discover switchs and determine my physical layout. As far as I expect, the layer 2 will only see the logical layout. Am I wrong? How the discovery will react on my trunk port? Dany Chouinard Service informatique C.S. Or-et-des-Bois
OPMANAGER - Device already present in the System
Hi, I'm facing a problem when I try to re-add a monitor that I deleted. I'm using the OpManager Build 8720 and when I try to add it again I receive from the OpManager the following error: "Device already present in the System" How can I fix this problem and add the monitor again? Thanks a lot! Att, André Mascarenhas PinPoint IT Management.
snmp trap processor
Hello, in past versions i created a trap parsers in conf/trap.parsers to make a critical/clear standard bgp traps to act as desired ( one alarm generate when bgp went down and clear that alarm once the bgp got to established state ). i want to test opmanager 8 and have the following issues: - installed the 8.720 version - updated to 8.800 and applied the latest patch ( 8812 ). after upgrading all trap processor went wrong ( in admin / trap processor all processors couldn't be used - got only the
opmanager url is not working
Hello, i have Installed opmanager in a VM of windows server the sever in which we installed opmanager..we are able to open the opmanager through internet explorer but when we are trying to open opmanager through internet explorer from desktops,the opmanager is not opening but if we ping to that particular ip which is assigned to opmanager then reply is comming, but if we enter the ip address or domain name in the internet explorer the opmanager is not opening please help.
VMware Add On License
Hi, I need to ask about VMware add on license , is the VMs inside the host is counted as a device and must be licensed , or I can monitors all VMs inside the host regardless of their number as long as I have VMware add on license My best regards
[Feature request] Add ability for exclusion event log rules (monitor all except...)
Hello, I would need a feature where I can monitor all events but set some exclusions. Is this something achievable? Thank you
MIB File rename script
Let me kick off by sharing a solution ;-) I have created a windows vbs script to help you rename the MIB files to the names given in the MIB itself. I noticed most vendors distribute MIB's but have the strange habbit to rename the files. This script will fix this problem. Enjoy, Jilles Groenendijk '* ======================================================================== '* '* File : MIB-renamer.vbs '* '* Version : 1.01 '* Author : Jilles Groenendijk ( Jilles@Jilles.com | @JillesDOTCOM)
URL not working correctly on internal servers
Setting up a url monitor on a internal server we get the following error message The URL http://asot-sql3 is down, Reason : Host Unavailable even tho the webpage does actually work ok and you can search information.
P to V conversion
We're performing a P to V to add guests to our VMWare infr and we're noticing the devices are not being showing up under the Virtual Device category after the process is complete. We've tried to update status, rediscover, remove and discover again and they still show as non-virtual devices. Has anyone else experienced this problem?
Updating Clients IP Addresses
Hi everyone, We are running Opmanager build no 8812. I noticed the Desktops clients that are being monitored do not get their IP Address updated when that changes. We have a DHCP running in our network( other than the server running OpManager) Server running OpManager solves corectlly the names and nslookup looks correct and accurate, but OpManager does not get updated. Any idea what to do to troubleshoot this? Thanks, Nick.
HP StorageWorks p4300 mib
Hi Don't suppose you have the MIB for HP StorageWorks P4300 SAN do you? I'm trying to monitor it, yet OpManager doesn't recognise it as a peice of hardware. I can do the highlevel SNMP monitoring, but I want to go lower. James Gander Gander Service Management IT Operations and Service Management Consultancy
Change Timezone OpManager, NetFlow, Service Desk
We have a problem with OpManager platforms, NetFlow and Service Desk, as in Chilehave changed the time change winter was to be conducted on March 10 at 23:59 andwas changed on April 29, par. Do you have a choice to make the change in OpManager?
Capacity report for Business Service
Hi I need to get the following information for all components / devices that make up a Business Service, for capacity planning: Component Disk space free (%) Memory free (%) CPU free (%) Any idea how I can do this, please? James Gander Gander Service Management IT Operations and Service Management Consultancy
Help: OpManager mail reports in an hour later
Alarms are reported to the server when the event happens, but the detail shows one hour later. example: Event occurs at 15:00, are displayed on the monitor without problems, but in the mail shows that the incident happened at 14:00. The time the server is ok, but the detail of the mail the notice shows the time backward. Please help to change the time on the mail of events. * Red Hat Enterprise Linux Server release 5.2 (Tikanga) * Mysql * Build Number 8052 Applied patch to change WAS server time:
WMI monitors the numbers of processes running in a machine
Hi Can I change SNMP "monitors the numbers of processes running in a machine" to WMI "monitors the numbers of processes running in a machine"? I can not find the same WMI check, is it possible? Whats the best SNMP or WMI?
See trend on Disk usage on a dashboard
Hi How can I see disk trends on a dashboard, how mutch usage every partition take, and a top 10 disk/server usage by GB/MB
problem with vqmanager
Good day! There is a problem with vqmanager, after 1000 packets the sniffer interface is disabled , the problem is repeated with both Windows well with Linux.
VMWare ESXi 5 Monitors?
I can see my VMWare ESXi 5 hosts in good detail, but if I want to add a monitor under inventory details (ie - I/O usage, etc.) I cannot as I am not given the option to do that...is this by design? Bug? Thanks in advance!
overall cpu utilization
Hi team.i want to monitor overall cpu utilization on windows 2003 machine.not the separate cores . which wmi monitor i can add to see? below is the default cpu utilization monitor comes with 2003 device template. Thanks Özmert.
Failed to add a performance monitor for Linux servers
Hello, we use opmanager 9 (build 9100). If I want to add a new Performance Monitor for Linux server I receive the message "Error!". When I add a URL Monitor or a Process Monitor etc. I habe no problems. I can add a Performance Monitor for Windows server. Do you have any idea where the issue with the Linux server could come from? Thanks in advance. Markus
Wildcard Certificate
Has anyone had any luck using a wildcard certificate with OpManager 8812 ?
How can you monitor a process for just instances and not instances AND up/down?
Hello, Using build 8812 of OPman - how can I monitor if multiple instances of a process occur, such as iexplorer.exe - without OPman warning me everytime the 'service is down' becuase the process isn't running? I want to know if certain processes are running multiple times, but I do not need to know if the process is not running as that is not a problem for certain processes. Make sense? Iexplorer is a good example, obviously there it's 'service down' when it's not open/running - but that is
Count Exchange 2010 POPs mail queue and alert
Hi, I wish to use our Opmanager system to monitor the number of emails pending in the Exchange 2010 POPs mail queue used for your Servicedesk application, thereby adding another level of integration. Primarily I want to alert if the Queue exceeds 'x' uncollected mails or if the oldest message is over 'x' minutes old. We occasionally have issues where SD mail fetching fails, and we do not know until someone tells us no tickets have logged for 1 hour for example. While I appreciate that it would be
Daylight Savings Time Change
Here are the steps to configure OpManager for the new Daylight Savings Time settings. 1. First, OS needs to be updated. You can find more information here - Microsoft, Redhat. 2. Download the tzupdater.jar from Sun. Download the jar from the JDK US DST Timezone Update Tool - 1.0.1 link. This needs a simple registration. 3. Stop OpManager service. 4. Extract the zip and place the tzupdater.jar in the OpManager/lib folder. 5. Download the attached dstupdater.sh or dstupdater.bat file and place it under
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