Unknown Error. Code : -2145116137
On a Windows 2008 R2 server I am getting this error code. Please advise.
Anyone else unable to deploy a registry entry with curly brackets?
I'm trying to deploy a registry configuration to my workstations, but if the value I'm trying to deploy has curly brackets { }, the page just hangs and doesn't submit. If I remove the curly brackets and leave everything else the same, the configuration is created just fine. This is a problem of course because I need the curly brackets. Has anyone else encountered this? Here's the registry entry I'm trying to push. Windows Configuration > Registry (Computer) Action: Write Value Header Key: HKLM Sub-Key:
Error al iniciar el OpenManager
Buen día estimados, presento el siguiente error al iniciar el OpenManager. Agradecería me puedan ayudar, Saludos.
Firewall Analyzer take long time to show VPN report
Dear Concerns, I am using Firewall Analyzer 7.2 and since last few days i am observing that i VPN Reports showing long time to show (approx 15-30 minutes) and then take around 30 minutes when i try to export these reports. Please advise to resolve this issue. Regards, Arshad
Custom Contract Report - include "Users to be Notified" column
I would like to create a report for the Contracts module and include "Users to be Notified" as a column. Below is information from the Health Meter: Build Information 10.5 Build 10513] Database Properties: Database Server SQL Server Database Host AURSQL01
Upgrade 10.5 to 11
Do you have a manual or video with the instuctions to migrate from version 10513 to 11113? i tried but gave me the error of API's
Chrome extension for Password Manager Plus brings up "Do you want to add..." dialog even if the site is already in the vault
So If I add a login to my personal vault in Password Manager Plus, then I use the chrome extension to navigate to that login page and sign me in, it signs me in OK, but then it brings up the dialog to ask me if I want to add the login to the vault again. Is there a way to stop that from happening?
Chrome extension won't allow me to add a new personal account to Password Manager Pro
Hi, Our organization recently implemented PMP across the corporation. I installed the Chrome extension, and when I login to a site in Chrome, PMP offers me the option to "add this account to Password Manager Pro", but it won't let me create a Personal account. When hovering over the "Personal" radio button, it says "Please upgrade to the version 9900 or above to save personal passwords". I'm not sure what version our corporation is on, but this seems like pretty basic functionality. Is this a
Creating custom Dynamic group with a pipe | in the software name generates a error
This is a bug report. Server version tested with is 10.0.529 Steps to recreate: 1. Go to the Create New group screen and Dynamic for the group type 2. Select the following, Columns - Software Name, Criteria - Equal, Value - Dell Command | Update 3. Click Create group - A error comes up saying something went wrong If the Pipe is removed from the name, I can create the group, but it no longer works with equals, need to change the condition to contains.
Cannot Restore Backup
I'm attempting to restore a backup of build 9121. I'm following the steps here: https://pitstop.manageengine.com/portal/kb/articles/how-to-restore-your-data-in-servicedesk-plus After I select yes to restore data to the production build, it appears that the restore starts but it stops after just a couple of minutes. I don't see any pop-up confirmation. I can see in task manager that there is no activity with the restore process. After this happens, I cannot log back into the Service Desk. I can
Upgrade 9.2 & Backup Trouble - Backup has failed during the upgrade
Hello, I've been stuck on version 9.2 for many months now, as I've only had time to troubleshooted a handful of times, so today I finally gave up searching and I'm hoping someone can help. Originally I thought the problem was related to our database and this patch, but since it was always failing during the Backup process, I tried running a manual Backup, and that failed too! In fact, all of the monthly Backups had been failing and I had no idea until I checked today and found the monthly folders
Outgoing Mail No longer working CertPathValidatorException: timestamp check failed
We are using ServiceDesign Plus 8 and over the weekend our outgoing mail sending stopped working. When i checked the logs I am seeing multiple exceptions all related to Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed When I contacted our mail service provider they said that this was caused by "Sectigo AddTrust External CA Root Expiring May 30, 2020" see https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117LT
Complain 6MB attachment is bigger than 10MB
I tried to attach a 6MB pdf file to a request, and got the warning that it can't because it's bigger than 10MB. Why is it getting the size wrong?
When technician reply to a request by email, requester is not notified?
Hi there, As the subject says. When a requester create an incidence, a technician will get notified of the new request created. Then the technician will reply to that same email. Problem is, while the reply is added as part of the conversation of that request, the requester never got notified AND the field [Responded Date] is not updated, which will pose a problem with regards to SLA. UPDATE: when the requester reply via email, the technician gets a notification email. but not the other way around.
Forgot administrator password / or deleted administrator account
I cannot login as administrator , i am suspicious i have somehow deleted administrator account, how can i solve the problem ? Thks for any help JS
Install APM
Good afternoon, excuse me I am trying to install APM in a Windows 2016 data center, but the following message is displayed "error when installing the application manager service", in a Spanish operating system with two network interfaces.
Problem while starting database
Dear ManageEngine support team, Good morning. I'm installing EventLog Analyzer on Centos 8.1 . But I have trouble when start service. After installation successfully, I run command : run.sh but have trouble: " Problem while starting database. Please check pgsql/data/pg_log/ for more details. Problem while Starting Server System halted " Please refer the image below. Please help me to fix it. Thank you!
Report filter Dropped After Copy
Using Build 6052. I notice that when copying a report porofile the filter is being dropped in the copy.
ADFS audit stopped working after 6050 upgrade
Hi I updated from 6032 to 6050 and now we receive no ADFS audit info. Is it some known problem with ADFS audit in 6050?
Project Task Dependencies Problem
Hello, I am playing with the Projects module. I noticed a problem with task dependency behavior. Task 2 is dependent on Task 1. No matter how much I change Task 1, it does not affect Task 2. A dependent task should be affected by changes to its predecessors. This is effectively rendering the dependency functionality useless! Am I doing something wrong?
Cannot close tasks using API anymore
We are using some powershell scripts to automate requests in SDP. Some of those scripts need to close tasks in tickets. We updated SDP to version 11.1 Build 11105 and since then it isn't possible to update tasks anymore. Something has changed and i don't know wat. The function i use : Function Close_Task { <# .SYNOPSIS .DESCRIPTION Long description .PARAMETER Status Used to send along the status of the task .PARAMETER Taskid .EXAMPLE Close_Task -Status "Closed" -taskid 3423 #> [CmdletBinding()]
[SOLVED] Sorry an error has occurred Unknown error occurred while processing your request.
Hello Team, Recently we have upgraded Servicedesk Plus to newer version from version 10504 to 10514 , 10514 to 11000 and 11000 to 11100 respectively. Now we are unable to generate any reports. The error we got is "Sorry an error has occurred Unknown error occurred while processing your request." Can you please assist us on the same? Following are our server config details: General Properties Build Number 11100 Application Architecture 64 bit Configuration Properties File Attachments Path /opt/ServiceDesk/fileAttachments
Sync failed between SDP MSP and Advanced Analytics Plus
Hi, When I want to integrate ServiceDesk Plus MSP 10.5.07 with Advanced Analytics Plus v4.4.40, error me: I attached support file. What should I do?
Patchscan timeout
Hello, i have a problem with desktop central. first the setup: i installed windows central 10 on a windows server 2019 essentials with installed domain controller in a virtual machine for evaluation purposes. Agent installed fine on the machine. But when i start the patchscan i always get a timeout. Checked the article for that but no success. Any help is appreciated. thanks and best regards
This app version already exists in the App Repository! Upload a higher version and retry.
Why can't I update from version 2.95 to 2.96? I have followed the document https://www.manageengine.com/mobile-device-management/help/app_management/mdm_creating_app_repository.html#updating_android_enterprise_apps It is recommeded the app size doesn't excedd 1.5 GB. Further, MDM also recommends to upload only signed APK and also, ensure the existing APK and the updated version of the APK have the same signature but different version code and version name. I have changed the version code and version
Visual editor won't work in Safari 13.1 - SDP MSP 10.5 10507
macOS Catalina Safari 13.1 SDP MSP 10.5 10507 Postgres (Windows) https://drive.google.com/file/d/1P9cx8kU_0h8dUTBLi44BHEyFHvGNTlSS/view?usp=drivesdk
KanBan View - wrong totals by groups
Hi, There are problems with the KanBan views - number of request per status is wrong when displayed by group, sometimes on opening, other times after a page refresh. If i select a view from 'My groups', with Kanban view, some requests displayed are not from the selected group. If a i select the List view, then Kanban view, requests displayed are ok. If i refresh the browser, requests from other groups are displayed.
Can't add POST request for web URL data import
Here is the settings https://drive.google.com/file/d/19-9RjJ6QvU8uJToUbQ5NsbBDawFvSQ2L/view?usp=drivesdk Analytics Plus throws an error when I try to use JSON as the parameter value: {"spec":{"itemsType":"avl_unit","propName":"sys_name","propValueMask":"*","sortType":"sys_name"},"force":1,"flags":1,"from":0,"to":0}
Inlined images do not show up in e-mail
Hello, I have googled but not found any good answers but I guess this is a known bug. Your Version: 10.5 Build 10500 Database: postgres The issue is when we use a fixed solution with images the enduser do not get the images. If I send a email from sd+ with a image pasted into the message it works. The source code using the fixed solution: <img border=0 id="_x0000_i1025" src="/inline_tmp/WorkOrder/18684/1589184836872.png"> The source code using E-mail: <img src="cid:Image15892668230710" orig_width="500"
[SD-87472] Permission Issue creating new support groups
ServiceDesk Plus 11.1 Build 11114 Hello, I'm facing an issue that appears suddenly.... I'm trying to create a new support group but the app starts to show me the following message: "User does not have sufficient privilege". Of course, the user that I'm using have the SDAdmin permission asigned and even the issue persists trying with new test user with the same privilege. I appreciate your help.
Time Sheets in Russian language
Service Desk Plus MSP 10.5 10507 Postgres (Windows) Technician Cyrillic names problem: https://drive.google.com/file/d/1L1zof0aUtnalDuyR8Q5UewWxpj8FGH4_/view?usp=drivesdk Translation missing: https://drive.google.com/file/d/15Ws8bs3u7irBq329OWJMmSCK9hJcr3Ja/view?usp=drivesdk Missing time sheets in the approval list: https://drive.google.com/file/d/1Z7sT84lYXzPzwNhGtXl4i5fKjZ9OqmKx/view?usp=drivesdk Please test this feature with Russian Language as it doesn't work properly.
Issue resetting user passwords for Local Authentication - SDP sending wrong password
In my environment (v11110), I have a mix of AD Users and Local Authentication. I have set my Local Authentication password set to Random Password under ESM - Active Directory. If I use the Reset Password for a User, the system requires me to specify a password. When the user receives the email with their self-service login details, it gives them a different password. How do I get the system to send the correct password for resets?
PMP (Premium Edition) 10.4.0 - Windows server 2016 - Machine is shutting down
Hi, i faced a problem with an unknown shutting down on my PM server wrapper.log : STATUS | wrapper | 2020/05/17 06:19:19 | Machine is shutting down. INFO | jvm 1 | 2020/05/17 06:19:21 | System going to Shutdown --- received process interrupt INFO | jvm 1 | 2020/05/17 06:19:21 | Shutting down the JVM now! INFO | jvm 1 | 2020/05/17 06:19:21 | Stopping Services [02:00:34:029]|[05-17-2020]|[com.adventnet.taskengine.backup.DbBackupTask]|[INFO]|[133]: Exiting doCleanup(props) :: {backup.failure.policy=5,
SSL Certificate and incomplete chain Support Center plus
Hello, we configured Support Center plus to use a globalsign wildcard certificate. (pfx-file in config, server.xml modified) The site works fine with SSL, certificate states no errors. But when we check our URL with SSL Labs we only get a B rating because the certificate chain is incomplete. Caused by a missing intermediate cerificate. How can we fix this ? If I check the certificate, certification path is see the root, intermediate and domain certificates without any problem. Kind regards, Infohos
Searching Solutions does not work
Current version is: 11.1 Build 11110 This problem has persisted long before the current version however, I am not sure now if it ever worked. I have tags and topics set up. Entire Content is selected under the search bar. One of my keywords for example is Mitel, I have tried Mitel, mitel, MITEL in case there was a capitalization component and no records are returned. I have tried topic names, content in the subject and description, and I have tried selecting individual items under the search bar.
How to enlarge ADSelfService Plus font size
Hi, How to enlarge ADSelfService Plus font size? The default font size is very small. Version: 5.8.16
Incoming mail fetching is not working
Since Friday we have a problem with incoming email fetching in ServiceDesk Plus. I have tried restarting the ServiceDesk Plus server and services and also regenerating the certificate using gencert but get the attached error message. I can ping and telnet the mail server and port.
The result of scanning apps on Microsoft Store failed
Hello, I conducted software scan on endpoints. The result for Desktop Apps was correct, while that for Microsoft Store was not. It seemed that the wrong result showed the outdated one: For example, I did uninstall "Candy Crush..." on my computer (Apps and Features), but the scan result on Desktop Central still showed this app. Confirm that the scan was successful. I'm having some doubt about firewall new rules, which block "Google", but not so certain about that.
SMS verification is not plain text in AD-SSP
Hi, SMS verification is not plain text in AD-SSP 5.8.16 and I see in mobile as below message: <div style="direction: rtl;">Dear user<br></div><div style="direction: rtl;"><br></div><div style="direction: rtl;">verification code:</div><div>87233859<br></div><div><br></div> Please fix it in next release. Thanks for helping
Please fix APFS disk usage
All our macOS assets are showing disk usage incorrectly due to how APFS is reporting disk usage. Can you fix this please? Actual capacity is 251GB (formatted) Actual capacity is 251GB (formatted)
Next Page