Netflow Analyzer Enterprise edition
Updated the format Timezone (GMT -4:30) Venezuela Time (America / Caracas), this will use the file: tzupdater-1.3.53-2012J. After applying the patch to update the Zone, but the traffic input and output traffic, which is expressed in percentage is staying at 0%. How can we solve this problem.
Auto-assign technician and creating new request manually
Hi there, We have issues when we set Technician Auto-Assign and creating new incident manually. What happened was: we have 2 technician and auto-assign was set up as the following: Select Tech Auto Assign model Round Robin Execute when a request is Created Apply Tech Auto Assign while creating requests to All Requests let's say the technician's names are John and Brian when John create new request manually, with the status set as [Closed], sometimes it got assigned to
Can't lookup users in new reports, Sent or Received Traffic for Users
We've just updated to the latest ERP build 4150 (installing latest SP beforehand too) then tried to use the two new reports, Sent Traffic for Users and Received Traffic for Users. On both reports we can't seem to populate with a username...the name field is greyed out and the "Select" link does nothing when attempting a lookup. Am I missing something, or would there be a reason why the lookup won't work? Thanks in advance.
Rendering Exception
I am using the Configuration Wizard to add Departments. I had previously set them up under the default settings and discovered it was not working. I then changed the site name and started linking the Departments with the sitename which sorted that problem, however, the names in the department list now show up as [Rendering Exception], the information inside each entry is correct and will works correctly in the template, but the list of departments all show up as [Rendering Exception] for each entry
ServiceDesk Plus Iphone Mobile App crashes when you try to view workorders with 8201
This weekend I upgraded from 8127 to 8201. Everything is working great, except that the iphone app crashes everytime you view a workorder. When a ticket has no workorders, it loads fine. However when it has a workorder, just clicking on the menu crashes the app. I know there was a change to the Schema to the workorder structure and layout, but with a broken mobile app this upgrade is useless. Crash reports have been submitted to support, tickets 6832053 and 6832049 . Please fix this
Interactive Service Detection
Hi I have noticed that OpManager is not fully supported in Windows 2008. When the service starts it try to start Internet Explorer, resulting in this dialog. (see dialog.jpg) If I click View the message, a Opmanager login screen is shown. See Result.jpg Why does the service display the login screen? I have seen this error in ADManager too. About the problem: http://blogs.microsoft.co.il/blogs/yanivf/archive/2007/08/10/Services-and-Session-Zero-in-Vista-and-Windows-Server-2008.aspx OPManager: build 8811
The select technician list is blank on request page
Please see the screenshot, the SD admin can see the list, but technician can't.
Error with Group and Technician dropdowns in
Hi - When using IE10, the Group and Technician dropdown lists have all entries duplicated (see attached screenshot). Also, the Group list is unsorted. Additionally, when a Requester is added to an incident, any information selected in the Group and Technician dropdowns is reset. None of these issues occurs when using Firefox. Thanks! Jacob
SSO problem
After I enable the SSO Option It trys to logon but it does not work and I get the message "Login name cannot be null" any idea
Error in upgrade process 8127 to 8200 - Error:ZIP file must have at least one entry
I attempted an upgrade of a new instance of ServiceDesk from 8127 to 8200 and received the error below: Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013 Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013\4 Apr 28, 2013 11:35:38 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Opmanager and Chrome V26
Support, Chrome v26 breaks the opman interface. See attached. All common sense says this is Google's fault, but you can be pretty sure they aren't going to fix it, so we need you to fix it please? Same issue on Versions 9.4 and 10. Tried IE10 but the IEPulse tab doesn't work. Won't use Firefox - the bloated crashing pile that it is.... Thanks, Dean
Manual Scan of Windows PC will remove all Software (8200)
I am actually reviewing all Machines in my inventory. When I start a manual scan of an existing machine, all installed Software packages are removed from this machine. The normal daily scan does not react like this. In fact this is fatal since all my Software inventory got lost! Kind regards Thomas
Reply form doesn't expand the Description box vertically
Hi there, When replying to a request (both on requester and technician view), the "Description" box is very narrow. When I maximized the window, it does expand horizontally, but not vertically. This narrow view is very inconvenient, especially when inserting some screenshots and need to constantly scroll up/down and the added image can only be viewed halfway due to the narrow field. (full image still visible after posting, not during composing) Is this a known issue?
The select technician list is blank on request page
The technician can't see the list on request page, but admin can.
Can't import logs
I am trying to import a security log from server 2008 r2 but it won't complete successfully. I either get an error message that says error displaying log message or it just stays on in progress and the date ranges are all messed up if I don't manually specify a date range. This is running on server 2008 r2. Just downloaded the trail to try it out and had no luck so far.
Workflow URL check not working
Hi, URL monitor in workflow doesn't work correctly: if you try to check public URL like google.com or cisco.com, either with Get or Post method, the site doesn't respond (Host Unavailable error) However, the same function in URL "dashboard" monitor works out.
Not all users importing from Active Directory
We have a scheduled import of Active Directory users at 11pm every night. We have noticed that some new users (11) since 24th January are failing to import. This is the error report from SDP. It is the same for all 11 users We have deselected and reselected all AD OU's We have refreshed the OU's We have manully run the importer. We are running 8.1.0 build 8122
Add User Group/Edit User Group Bug
I just noticed a bug while editing and adding new user groups. Say you want to view the filter(s) set on a User Group. You would click on that one in the User Groups section. You would then see something like this example: Now if you didn't want to actually make any changes, you can either click on "Cancel" or "View List" on the top right. This brings you back to the list of User Groups: The problem I am addressing though, is that when you click "View List" in the "Edit User Group" screen,
Email field in contact area in new request rest to null after typing Name (for new contact)
Scenario: 1. Create a new request. 2. Complete the email field to find the contact by email. 3. No match found, return to Name field and fill in the name. 4. Try to tab to Email field (impossible, so click in Email field): previous value is blown away and I now have to start over.
Moving physical server - different database - won't restore
Hello, I need to move SC+ to a different physical server. I have upgraded the current install to the latest version and downloaded the same versions installer to the new server and installed it. However first problem is that Manageengine now fail to supply MySQL as an installation option for the database. Anyway I backup the existing data and transfer the file to the new server. Now SC+ on the new box has been installed with PostgreSQL. It has been started and everything works like a brand new
Email templaye: Close Request Link not working
Hi there, SDP version: 8.1.0 Build 8127 Admin > Organization Details > Notification Rules (any template) There's an option called Close Request Link, but it doesn't act like a link. Just a normal text, not clickable. I resolved a request, which then auto send notification to requester. Then I forward that notification to myself, but it's just a text.
Merged Requests Disappear
Hi all, One of our technicians recently merged two requests together, and they both have disappeared. Let's say it was Requests 1001 and 1012. Now, they both seem to have vanished. If we search for either request number,it tells us it is an invalid Request ID. We often have problems were replies to helpdesk emails are created as a new request so they need to be merged. So, I am fairly sure that the technician knows how to merge requests. However, even if there was a problem, searching for either
Issues adding work logs after update to 8.2 build 8200
Hi When I finally found where I could add a work log, I’m now getting an error “unexpected error occurred” when trying to save one. I have enter all the fields just to be safe but still getting the error, Please can you help. Thanks Will
Don't Restore data file from opmanager v9.0 to 10.0
Hi All. I use Opmanager 9.0. When I backup data from Opmanager 9.0, before I install opmanager 10.0. But i don't restore data_ file backup from opmanager 9.0 to Opmanager 10.0 Help me now! Thanks so much!! Email : quan.ha@vtc.vn
Notification template format problems
Hi, We've been having problems with the formatting in the email templates within the notifications rules section. The font, font size and spacing is never consistent even though this is how its been set. We set the format, save and then if we go back to edit the same notification rule email template; ServiceDesk seems to add extra lines and messes around with the formatting. This means emails sent out to our end users have different formatting within the same email and looks very unprofessional.
Quick-launch box not going
Hi, I have noticed when connecting to another machine using the remote control facility that the quick-launch box takes a long time to remove once you disconnect the session, in some cases it can stay on the screen for a number of hours. My first question is this,does the quick-launch box retain administrator rights even though I have already disconnected, thus enabling the user to perform function for which we do not allow them. Second question, can its removal on disconnection be performed more
Update to 9400
Hi Have just tried to install updates ready to upgrade to 10.0 After installing as per the instructions and a reboot I cannot restart the Manage Engine OpManager, I get the following error: Windows could not start the ManageEngine OpManager on Local Computer. Event log = Event ID 100 wrapper Any help appreciated?
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Software Metering??
Software Metering does not seem to work.... I click on the "Inventory" tab, Then "Software Metering" Verify the "Enable Software Metering" is checked .. it is Then select the software from the list; for example Microsoft Excel 2013(15.0.4420.1017) Enter a unique rule name: test1234 enter the file name: excel.exe enter the original file name: excel.exe enter the product name: Excel 2013 leave file version blank leave comments blank click save.. It appears in the list. Put a checkmark in the first
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Issue with Auto Technician Assign
Hello, We have deleted one of our technicians and attempted to add Auto Assign to allow us to automatically assign support calls. I have noticed that in the technician list as shown in the picture Martin out old tech is showing twice even though he has been deleted. When setting up the auto assign I have excluded all the techs I don't want it to assign to however Martin isn't in the list as we deleted him. All of a sudden Martin is getting calls assigned to him however his account has been deleted.
Domain Controller not show AD information
I have a Domain Controller, but the OpManager doesn't show the AD information. WMI and SNMP shows OK. The container DomainController was deleted in the past, the i recreated. But is not working.
Problem with start OpManager 10.0 on Windows 2008 R2
[Process] 1. install OpManager 10.0 on Windows 2008 R2 2. start the service 3. OpManager top page does not appear when accessing http://localhost:8060 (Port 8060 is not listening) 4. restart the service 5. same with 3. ... then, problem occurs Logs show "Unable to create database Exiting OpManager, Unable to start POSTGRESQL daemon".(*1) I tried http://www.manageengine.com/network-monitoring/troubleshooting-guide.html#start3, but nothing changed.(*2) Any idea? (*1) wrapper.log ERROR | wrapper |
After 8.2 > Search worklog not working
Hi Guys, After upgraded from 8211 to 8.2 I'm trying to search informations stored at worklog description (at left bar, Search in: Requests , Sub Modules: Work log) and the SDP cannot found. It worked before.
Please could help me : Unable to find the object
Please, Could you help me ? The system OpManager showing me this alarms, but I can ping the ips. For example : The ip 10.244.10.75 is ok but in opmanager is down When I click on10.244.10.75 appears the image below: Another information I already did the steps: Stop OpManager. Run repairdb.bat from OpManager in directory. Rename the logs folder present under OpManager home directory. Start OpManager. But still didn’t work
Group Exclusion when deployment is targeted to a Group
I want to deploy software via a configuration based on group membership of the target computer. However I want to exclude certain computers if they are also members of another group. For example; Install App1 to all computers in AD group Finance1, but not if those computers are also in group Finance2. I am able to successfully exclude PCs in a group if I install based on the domain or the OU of the computer, but not when install is based on a group. I configure the first group as the target, then
Requester View: Clicking the top category for Service Catalog produce an error
Hi there, As the subject says. I've set the value of the settings below to No: Admin > Self Service Portal Settings > Combine incident and service templates listing for the service In Requester View, when they hover on the Service Catalog shortcut at the top bar, the categories are "clickable", while the Issue Catalog doesn't. Clicking one of the top categories link will produce an error (see below). To prevent confusion to clients, is it possible to disable the "clickable" function? HTTP Status
Cisco Catalyst 2960 and 3560 categorized as Router and Cisco Device
Hi, the customer has several Cisco Catalyst 2960 and 3560 switches. I discovered them using OpManager version 10. All of them have been discovered as "Router" and "Cisco Device". This is a mistake... The bigger problem now is that I need to open the routers list, check each device one by one to see if it is a Catalyst and change the template. ONE BY ONE. Could you fix this problem and, may be, enhance a little the discovering process and the whole templates list? It is outdated, incompleted, some
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