Auto-assign technician and creating new request manually
Hi there,
We have issues when we set Technician Auto-Assign and creating new incident manually.
What happened was:
- we have 2 technician and auto-assign was set up as the following:
Select Tech Auto Assign model
Round Robin
Execute when a request is
Created
Apply Tech Auto Assign while creating requests to
All Requests
- let's say the technician's names are John and Brian
when John create new request manually, with the status set as [Closed], sometimes it got assigned to Brian even though he explicitly set the technician as himself
Any idea?
Perhaps i should set the following settings?
Apply Tech Auto Assign while creating requests to
Unassigned Requests Only
Thank you for your advice.
New to ADSelfService Plus?