Merged Requests Disappear
Hi all,
One of our technicians recently merged two requests together, and they both have disappeared.
Let's say it was Requests 1001 and 1012.
Now, they both seem to have vanished. If we search for either request number,it tells us it is an invalid Request ID.
We often have problems were replies to helpdesk emails are created as a new request so they need to be merged. So, I am fairly sure that the technician knows how to merge requests.
However, even if there was a problem, searching for either request number should take us to whichever request they were merged into (I would hope so anyway).
How can I find out what happened to those requests? Is there a log of transactions I could look at?
We are using ServiceDesk Plus 8.0.0 Build 8013
One of our technicians recently merged two requests together, and they both have disappeared.
Let's say it was Requests 1001 and 1012.
Now, they both seem to have vanished. If we search for either request number,it tells us it is an invalid Request ID.
We often have problems were replies to helpdesk emails are created as a new request so they need to be merged. So, I am fairly sure that the technician knows how to merge requests.
However, even if there was a problem, searching for either request number should take us to whichever request they were merged into (I would hope so anyway).
How can I find out what happened to those requests? Is there a log of transactions I could look at?
We are using ServiceDesk Plus 8.0.0 Build 8013