Dashboard Errors on SDP 9
Hello all, I've updated from SDP 8208 to 9003 and the dashboard is showing several errors when I filter by all sites (not happening when I filter just for an specific site). The errors that appear are the ones bellow. Any help would be appreciated. Thanks! HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
[ERROR] You do not have enough privilege to view this page
I have a SDSiteAdmin technician A. Now this technician A tries to scan for a workstation via an IP. ... and he gets this error message at the URL: "https://sdp2.pvgas.com.vn/NodeDiscovery.do" You do not have enough privilege to view this page The workstation is added to the system but he can not see it because it is not assigned to any site.
URL Monitoring fails "Host Unavailable Bug in authorization handling"
Hello, We are using OpManager 11 and have been experiencing the following problem, we have setup servers and added url monitors on the servers to monitor the sites. The url monitors fails on different times on the servers, notifying us that they are down but when we go to the site it is up and running. We use windows authentication on these sites and we have set them up to not go through the proxy for our domain. This happens at random times and when it happens we see the following in the log
Unable to start Support centre plus - invalid License file - error code 523
Hi, I am running SCP 7.9.0 build 7929 This morning I have attempted to log into SCP. I was able to get to the login screen but after adding sign in details SCP just hung. I have ended the service via Shutdown.bat and on the starting of the service via run.bat) I get an "Invalid License file" with error code 523. The service now will not start - so no helpdesk!! The license files shows that the expiry date is 03/04/2015. An ideas please? Many thanks, Lucy.
Incomplete fields in XLS export format
I have an open call with support about this issue but wanted to see anyone else was experiencing this problem. I noticed after the latest update that whenever I export a report in an XLS format with a certain number of attributes selected that a number of spreadsheets fields are incomplete with information. This only happens with the XLS format. The information is complete with all other export formats. Unclear on the turnaround for this problem but this makes that export selection useless to
Lenovo seem to have implemented CAPTCHA and have broken the warranty lookup
I started to get warranty lookup errors on Lenovo PC's. I went the manual warranty check site (http://support.lenovo.com/en_US/product-service/warranty-status/default.page) and they have added a CAPTCHA at the bottom. I'm guessing this is what is hosing the Desktop Central lookup?
Patch already installed -- but Desktop Central try to install
Hello, don´t know, if there is a way to suppress such warnings or better question, if there are patches already installed, why try the Desktop Central to install such Patches? If you can see at the atteched picture, there are some Patches, for which the Desktop Central Software themselve say, these Patches are already installed, but at the same time, they say, these Patches are missing. We try to rescan several times, reboot the affected PC and rescan again....still the same...on one site it say
Bug in build 80358 - Database Error When Trying To View Task Name
I have created configuration from template to schedule defrag and disk cleanup for my local office. The program stores the configuration inside Tools > System Tools. When I click on a task name, I get the following error message. [ServletException in:/jsp/tools/taskStatusDetails.jsp] org.postgresql.util.PSQLException: ERROR: invalid reference to FROM-clause entry for table "managedcomputer" Hint: Perhaps you meant to reference the table alias "mcr". Position: 2534' Same error message for any single
Problem with restoring backup
Dear, We just upgraded our SD plus from version 8.2 to version 9.0 build 9007. We also changed to an other server. But now I can't import the backup, it gives a 'strange' error. Extracting backup file.... Please wait extracting backup file java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.extractBackupFile(Res toreSDBackup.java:1090) at com.adventnet.servicedesk.tools.RestoreSDBackup.deCompressData(Restor eSDBackup.java:1074) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
Infinite Ticket Loop from Email
Here's our situation. We've had an email address called "helpdesk@domain.com" that users can send e-mail to and open tickets. This works fine. This morning we had a user send a ticket to helpdesk@domain.com and that opened a ticket with our Helpdesk. However this ticket should have gone to our Unix team. What we did was changed the Group to Unix (unix@domain.com) and our technician worked the ticket. The problem happened when he hit "Reply" button and it populated the TO: field with the Requester
Unable to assotiate group to template
Good day! When i try to associate group written in russian to any template (incident or service) i get message "Template saved successfully" but after page refreshing i dont see any associated group. When group is written in english - all is ok. SD v.9004
Problem with russian characters
Hello! I'm using ManageEngine ServiceDeskPlus 9.0.9006 with Postgresql. I have two problems with it: 1. Search requesters by name (Admin - Users - Requesters) don't work when i use russian characters. Example: "Иванов" - don't work, "Ivanov" - work. 2. Only english alphabet (Admin - Users - Requesters) in requesters filter. English names starts with A,B,C,D etc, russian names starts with А,Б,В,Г etc. I can't filter russian names with english alphabet, i need russian alphabet.
Lost functionality in Inventory Reports > Local Group Members with build 80364
Hello, I applied Desktop Central Hotfix 80364 last Saturday (19 April) and now my "Local Group Members" inventory report, which used to display members of local groups such as Administrators, is no longer getting updates from our 145 Win 7 x64 workstations (a couple of WinXP workstations and an offline Win 7 x64 workstation are still showing up, so I know it's been working until very recently). Has anyone else experienced this issue? It was a handy way of auditing our local Admins group on workstations,
Response to "closed ticket" notification mail creates new ticket instead of re-opening it!
* a technician closes a ticket * the requester gets a notification mail "your ticket has been closed ... blablabla" the last sentence in this mail is someting like that (I don't know the exact english wording, because we have ServiceDesk in german): "Only reply to this mail, if you have further questions regarding this request. The state of this request will be changed to "open" again". * the requester replies to this mail with something like that "the solution is not perfect, but it works. please,
Could not delete service fields in form designer (Service Catalog)
Hi! There is a limit, up to 24 text fields, that I can create inside one service category. What shall I do, if I exceeded this limit? How can I delete some fields, that I don't need?
Unchecking "Requester can Set" and Checking "Requester can View" removes field from Requester View in Service Catalog Service Template
When I create a service in the Service Catalog, I can modify the Service Request template in the Form Designer. However, when I add a standard Service Field (such as "Request Type" to the template in the Form Designer, leave the "Mandatory Field" and "Requester can Set" unchecked, the field is removed from the Requester View. If I then move the desired field back into the form in the Requester View, both "Requester can Set" and "Requester can View" are checked. If I uncheck "Requester can Set",
Adding Announcements fails
Hi We would like to start using the Announcement feature but when choosing to Add New Annoucement we get the following error message FAILURE: The Announcement does not exist in the system. Probably it could have been deleted by other technician. Can you help? Thanks Lorraine
Category/SubCategory bug since 7931 release
We do not use the Index field at all, so it is removed from the ticket. The 7931 hotfix allows us to update the category and subcategory correctly on the main Request details page, but it broke the update when we push the "Edit" link and open up the edit form. Problem: Open Request Click on EDIT at top of page Edit form opens Select Category dropdown (all categories are shown) Click on subcategory drop down -- no categories are shown.
Invalid checksums when downloading JRE 7 update 55 patches
I tried downloading the new JRE 7 Update 55 (x86 and x64) updates this morning. They downloaded fine, but I got an error about invalid checksums, and they are still listed as "Not Downloaded". I've seen this in the past with a faulty Vulnerability DB update. Can anyone confirm this, or is there some action I need to take? Thanks.
Deleted computer still appears in custom reports
I use custom reports to get all computers with their installed Java / Flash / Adobe Reader version and install date. In these custom reports a computer appears that does not exist for more than a year. This computer has been removed from active directory and does not appear in the Inventory view or in the All systems view of Patch Mgmt or in the SoM view. Neither it appears in pre-built reports like the "All computers" report. But in existing custom reports and also when I create a new custom report
ServiceDesk Uninstall Process Deletes Configuration Files
When uninstalling software with the intent of re-installing it is helpful if configuration files are available from a previous installation. I discovered that SD deletes all the contents of \ManageEngine\ServiceDesk\server which is where much of the customization exists in configs. I suggest the uninstall process preserve the config files in the backup directory as an archive instead of deleting.
Query Error (KPI Technician's performance report)
This query doesn't work in build 8013 for MSSQL https://forums.manageengine.com/#Topic/49000004996363 Error: java.sql.SQLException: Column 'WorkOrderStates.OWNERID' is invalid in the select list because it is not contained in either an aggregate function or the GROUP BY clause. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
Actions button missing after upgrade
After upgrading to Version 9000 some of my technicians do not have the Actions button when viewing the requests tab. These techs are in the assigned role of "normal". The techs in the role of "SDAdmin" still have the actions button. Is this a bug or a security change in 9.0?
Robotechnician not reseting passwords
I tried these steps: 1) Under Admin -->> WindowsDomainScan, make sure you have provided the right credentials to reach the Domain controller. - tested this by making sure i could import user objects from AD successfully. 2) Under Admin-->> RoboTechnician you have configured the settings and set the status as "Enabled". status is set to "enabled" 3) Make sure ROBO - PASSWORD_RESET template is selected when you are creating the Request. verified that we're using the correct template. 4) Make sure the
New requesters fall on deaf ears
I'm having a problem with my SDP MSP installation (8.2 Build 8206). When a new requester (i.e.: someone not in the Requesters list, and their domain is not associated with any account) sends an email in to my support email address, the request shows up, but there are no email notifications sent out for it (to the Requester, or to the Technician). This is either a terrible flaw in the design of the system, or I am missing a setting somewhere. How are people with @gmail.com or @yahoo.com emails supposed
SSO Issue Two Logins
Dear all, I have installed Manage Engine on a Windows Server 2008R2. Build is the latest 9.0 Build 9006. Everything works as it should except the SSO login with the windows-credentials. When I open the webinterface, it comes up with a login screen from windows, I insert my user credentials and will be forwarded to the login screen from SD+ itself. There I have to insert the credentials again. After that, I am succesfully logged on to the application. I have tried different browser, but still the
Upgrade failed from 8.2.0 Build 8214 to ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0
HI My upgrade for servicedesk is getting failed from build 8.2.0 to 8_2_0_SP-1_0_0 with error unable to start the db, possible server is running if so shutdown the server.or previous upgrade is failed and the message for the same will be displayed in command prompt. I have tried the upgrade with service stop still the same error any help is appreciated.
Unable to load MIB
Hi, I am unable to load the attached MIB. The MIB browser said that there are some errors and it cannot parsing the MIB properly. This is a Datum M-500 Satellite Modem. The module was based on Linux. -rus
MS Win Server 2012 R2 Compatability with OpMan?
I am experiencing some issues with Server 2012 R2 in OpManager... to my knowledge I have the latest version - just updated this morning. I cannot find any posts on whether 2012 R2 is officially supported - It is NOT an option in the OS selection dropdown box. Is it just me, or is 2012 R2 not working yet? All my virtual 2012 R2 servers are being incorrectly detected as 2003 physical servers, and the program wont let me change it manually. Any thoughts or ideas? Thanks, Boris
Writing Binary Registry Values
Hi, Is there a trick to writing REG_BINARY values using Desktop Central? When these values get exported in a registry file they export in the format "SomeRegValue"=hex:12,ef,c0,.....etc I have tried taking the data that comes after =hex: and putting this as my Value Data / Expression but it doesn't work. It looks like Desktop Central is rewriting the values so when they are written to the registry, the HEX values no longer look like they do when they get imported from a .reg file. Is there anyway
Actions menu not visible in request list view when the technician does not have request "Delete" permission.
So we're still having an issue with this, even after the 9001 fix. We are running version 9003 with MSSQL. The actions menu at the top does not display still when the "Delete" permission is disabled. The first picture shows when the technician has the "Delete" box selected from the user permissions, and the second picture is when the "Delete" option is unchecked in our technician permissions. I know this was supposed to be fixed in 9001, but it does not appear it was.
Request assign notification not sent from time to time
Here is scenario: request created via web with default technician group set and in most cases technician from this default group picks up request or it is assigned by manager - notifications sent without any problem. By sometimes request is for another group and when manager assigns technician (from other than default group) SDP won't sent notification to technician (and what is strange - not always happens like that). All notification rules seems to be fine - this another group technician is not
OpManager 11.2 Bugs
1. Memory Use is out of control, I am getting 19 messages an hour that Java has ran out of memory, I have over 60 probes so I want to turn off the restart and notification, I also want it to go back to using just 1GB or RAM like it did before 11.2 instead of draining every last bit of RAM from a server 2. NMSOUT* is filling up my hard drives some days at 20 GB a day, today that crashed my Probe for my Primary Data Center and it no longer works because of a "licensing issue" 3. Frequent "OpManager
How Do I create A Scheduled Report For MDM?
I want to run a scheduled report for "devices with/without a specifc app," but I only see that option for manual reports. When I try to schedule a report, that option isn't there. I tried making it a custom report, but that only gives me options for desktops and NOT MDM. Please help.
Desktop Central - Inventory Page - "Summary generation in progress ..." is stuck until I restart the DC Service.
When I click on "Generate Summary", it gets stuck at "Summary generation in progress" until I restart the DC Service. This can happen for days until I manually restart the service.
Problems with the choice of a member of the CAB when creating requests
Hello I have a problem with accepting submissions. I currently have left an empty field at level 1, when the user creates the application chooses from a list of a person accepting. Unfortunately, after some update there is n o longer such a possibility as an empty field in the levels of acceptance! I can not configure the DEPT_HEAD because I have two heads. If you do not select approver that request will be created without approval with the status open.
Approval Process
Currently I have a Service Catalog task set up. part of this is that a number of people need to approve the submission. Since the person who can approve is not the same for each submission, this is manually done via Actions - Submit for Approval. At this point I enter a minimum of 2 people (sending an E-mail). Regardless of whether or not these people have approval status set on their account, they are able to approve or reject (which is fine by me!). The problem is, no matter how many people I send
Sending notification failed doesn't retain the message for retry
Hi, We've recently migrated our on-premise email to Office 365 and have successfully migrated SC+ to use a mailbox hosted there. Unfortunately, we periodically get failures to send responses from SC+ (I suspect it's down to network bandwidth problems in our office and/or a temporary service outage for Office 365). Whilst this is a pain, my actual problem is with the way in which SC+ behaves in the event of this failure. Currently, the reply window is replaced with a blank page which just
No data available to generate graph
Hi, some days I can not see the graphs of all the monitors, what could have happened? thanks®ards, Maurizio
OpManager Login Page
Hi, I can't login OpManager. There is an empty page on internet page. I saw that first time. What can we do? Thank you.
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