Hi,

  We've recently migrated our on-premise email to Office 365 and have successfully migrated SC+ to use a mailbox hosted there.  Unfortunately, we periodically get failures to send responses from SC+ (I suspect it's down to network bandwidth problems in our office and/or a temporary service outage for Office 365).

 

  Whilst this is a pain, my actual problem is with the way in which SC+ behaves in the event of this failure.  Currently, the reply window is replaced with a blank page which just says "Sending notification failed." - i.e. the response I've spent quite some time typing has been lost.  Whilst I can navigate back a page, this takes me to the blank reply template instead of the reply I've often spent some time and effort composing.

 

  Would it be at all possible to modify this process to prevent the replies being lost?  For example, it might be a better idea to replace the foreground green "Sending" box with a red "Error" box.  It would also be useful if some error information were accessible by the user, as in my most-recent case it transpired that the problem was being caused by an invalid email address which had been correctly parsed by SC+ but presumably was causing problems elsewhere in the sending process.

 

Thanks in advance,

  Andy