Filed & Forms Rules
Hello there, I created a check list like the following example on the Request form called Location. There are 5 different locations. When the user selects the X-1 location from this list, I want the relevant technician to be assigned. I created this area as a ServiceDesk catalog and want to work on these forms. I tried to do it with Field & Forms Rules feature but it did not work. Is there a way? Can you help me. Thanks.
Quick Enrollment from External Database - "Unable to Fetch. Check your query or permission" when using a SQL View that uses an OPENROWSET
I am attempting to setup ADSelfService Plus to fetch data for enrollment from a MSSQL database. I am connecting to a view I have created in SQL using the following SQL statement in ManageEgine: "Select UserName, Question, Answer from ManageEngineStaffEnrollment;" (ManageEngineStaffEnrollment is the name of view I have created in SQL). This works until I modify the view in SQL to also retrieve and join data from active directory (So I can get the sAMAccountName as I cannot enroll based on UPN). The
Application Layer Starting
I am at a total loss for words. Following the instruction provided here: https://www.manageengine.com/products/service-desk/service-packs.html#sp I tried to upgrade my SDP installation. Like so many times before, after the installation of the service pack, the application does not work. This is not a new issue and the SDP forum is rife with people having application layer starting issues. Now my Service Desk is offline for the umpteen time. Perhaps Zoho and ManageEngine should reduce their product
OU does not updates
Hi , I have a problem that Exchange Reporter does not update the OU hierarchy . when I changed OU name it's not reflected on the OU list when I need to make a filter in a report . Please help
Searches don't show results after restore
After restoreData and reIndexData searches show no results, no matter what. New and edited do show. Build 9009, Win 10, Postgrel What must I do?
Agent Remote Control Error
HI，I'm Mike I'm testing ServiceDeskPlus,I find ServiceDeskPlus 9303 in the use of Agent remote control error, the error shows "Can not run program" RemoteControlViewer.exe ": CreateProcess error = 2, Sistem belirtilen dosyayı bulamıyor" please help me ! Thanks! Remote computer OS: Win7,Win10 Control Computer OS: Win7,Win10 Control Web browser：IE11,Firefox 37.0.1 JRE1.7.0.45
SW-Deployment (Batch Script) "In Progress"
Hello, I have a batch script which I need to be run as software deployment. I created a "msiexec" package, added path and executable (batch) and deployed the package to my target machine. The scripts runs perfectly but the status wont change to "successful", it justs stays "In Progress", even though it was executed more than 2hrs ago! 1. My script (replaced paths and files) "C:\Program Files\7-Zip\7z.exe" x D:\PATH\TO\My.ZIP -oD:\Target -r -y >> D:\unzip.log exit /B 0 I can see inside the unzip log
Show "output" as OTHERS in conversation
I set the Cisco ASA 5508 to export to Netflow but I can only see information regarding the IN traffic. Can someone help me? I'm using Netflow Manage Engine 10.2.5 with mysql
Newer versions not working for me
The latest working version for me is build 9009. Update to 9200 failed. Clean installation of 9205 failed. Going back I noticed I couldn't delete files because the paths were too long (patch folder). I was installing in root (E:\ServiceDeskPlus-MSP). So I did all I could to keep the paths short. I think the structure of the program folders is absurd. It should be possible to stay within the limit of 259 characters. I believe my installation problems are also due to long paths. I guess I will stick
OpManager service won't start; error: System going to Shutdown --- received process interrupt
Hey there Our probe just keeled over and died last week and we haven't been able to get it back up, even by restoring it from backups. I've bounced the box a couple times, checked the db parameters (all correct), opman account has sys admin permissions to the db, so everything seems to be on the up and up there. Please read below excerpt from the wrapper log and advise accordingly: STATUS | wrapper | 2017/03/14 12:53:01 | --> Wrapper Started as Service STATUS | wrapper | 2017/03/14 12:53:01 | Java
Can't change administrators or password administrators
Hi Through the menu Admin->Users->Change Roles The users in password administrators and administrators are greyed out and we can't add or remove them. Curiously password auditors we can add/remove. We have tried with an administrator and a super administrator login but it is the same. Please advise! Thanks David
Reply emails not being sent
Hi, Not sure if we are the only people seeing this behaviour, but recently, there have been times when our technicians have replied to an email within ManageEngine, only to find the email never got sent. If they go back into the incident the email is nowhere to be seen. I got one of the technicians to demonstrate it to me the next time it happened and sure enough the email disappeared even though ManageEngine claimed to have sent it. This was in IE and I wasn't sure if it was an IE issue, so I got
Reply using "SMS the Technician"
When sending SMS message from a ticket using Reply -> SMS the Technician the message sent is not stored in ticket "Conversations" nor ticket history. Can you log such information?
Solutions, Keyword didn´t get saved
Hey, if i´m going to create a new solution, the added Keywords will be saved. If editing an existing Solution, the added Keywords will not be saved? It happens every time,no matter who created the solution. If i´m going to copy the solution and creating a new one with the same title, it works perfect. I also need the ability to add or even delete some Keywords from existing Solutions. Stefan
Windows 10 and Boot Time
Hi, I do have a problem with Windows 10 and the boot sequence. Roling out software or patches "at boot time" does not work for days. I think it has something to do with the new quick startup features of windows 10. If I take a look at the overview of all systems many of them show a "last boot time" of days ago - and I know they are shut down every evening. If some Microsoft patches require a reboot, the boot time is shown right and the patches delivered "at boot time" get applied. The problem is,
Group Changed to Unassigned If Technician is not in Support Group
We have found an issue that assigns a group to "Not Assigned" if the Technician is not in a support group and even if "Group" is a required field. See the example below. Tech1 is assigned to SupportGroup1 and SupportGroup2. A ticket is sent in and is assigned to SupportGroup3. If Tech1 opens the ticket that is assigned to SupportGroup3 and selects "Assign --> Pick Up", then the ticket will be assigned to Tech1 and the Support Group will be set as "Not Assigned" SDP 9300. I had a similar issue that
New Install ServiceDesk Plus won't start
I just installed SDP using the built-in PostgreSQL DB on Windows Server 2008 R2. SDP won't start and hangs after Application Layer Started......................................................... Below is the run.bat output. Can anyone help me get this running? THANKS. C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. .
OpManager v12 - VIWMI monitors still an issue
Good day We installed and are loving the new OpManager v12, however we came across an issue that affected the previous version as well. The inaccuracy of the VIWMI monitors, specifically the amount of available memory on our Hyper-V hosts. The System device details pulled through the information correctly though. (please see screenshot) Is this something that is prevalent in OpManager, or is it some factor on our side causing this inaccurate reading? There are other instances, like the difference
Cost center not saving
We are on version 9.2 build 9233 and when I create a new cost center and hit save, nothing happens, it doesn't save it, it doesn't give me an error, nothing.
Business Rule Place In Group doesnt work
Hi, We have created business rules in which an incident should be automatically placed in a group depending on the Catergory chosen. This is not working. For example, Bob logs a call with the Category email. He doesnt select a Technician as end users wouldnt know who it should go to. In the business rule, it says when category is Email place in Group "ItSupport". This doesnt happen. The rule gets executed as I receive an email when that rule is applied. If i change the rule to assign to a technician
Unable to apply ServiceDesk Plus Enterprise Service Pack 9121 to 9200
Our upgrade to build 9200 failed. The Update Manager log seems to indicate failures in both the mandatory backup and upgrade portions of the process. Anyone have any ideas? We have done this on a test environment cloned from our applicaiton server, with an exact copy of our database and this was successful. Escalated to ManageEngine support, and although they set the due date as 6+ hours ago, we still haven't heard anything. Just looking for any ideas. Thanks!
SNMP scan Failed
error message: Cannot connect to SNMP Agent. Snmp on printer is configured correctly. Snmp respond with another application, but I get the error in SDP "/HQHQ210X860SRD : Cannot connect to SNMP Agent." I attached support file.
need email history to show in replies
Need to know how to configure email replies to show history. thanks,
Change Calendar - corrupted display when using small navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise) One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps: Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes') Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013) In the Change Calendar now, Changes that are scheduled for the first
Vulnerbility Scan finds issue
Hello, Our DC Server is being detected as having a ClickJacking vulnerbility. Does Manage Engine have a fix for this vulnerbility? Description: The remote web server does not set an X-Frame-Options response header in all content responses. X-Frame-Options has been proposed by Microsoft as a way to mitigate clickjacking attacks and is currently supported by all major browser vendors. Resolution: Return the X-Frame-Options HTTP header with the page's response. This prevents the page's content from
Asset Additional Fields - API not updating after the 12th custom field
Hi, I am trying to update some records using the api - I have done it successfully in the past but if I create a custom field from the 13th on, the api says it updated successfully but the record does not show the updated value. If i run the same api call on the 12th additional field or lower, things work as expected. Am I missing something?
ADManager user creation - space on the end of last name causes mailbox creation to fail
Hello, I've come across an issue whilst creating a mailbox enabled user. If the creator enters the Last Name with a space on the end (perhaps because of a copy and paste), a full Exchange mailbox is not able to be created and a legacy mailbox is created instead. This is because the Exchange mailbox creation script is searching for the Full Name with the space on the end. However on account creation, AD seems to remove the space and so the Full Name field doesn't have a space on the end. So the script
Page Layout does not persist between sessions
The "Page Layout / NOC Screen Alignment" feature doesn't seem to persist between User sessions. I have to reset the alignment to "Wide" each time I close and open the browser window.
SLA Escalation stopped working
Recently upgraded to 9301. And now level 2 escalations don't seem to be working. The only change we made is upgrading to the latest build, all other notifications are working except escalations, escalation 1 to $ticketowner seems to be working. Please help.
Unable to view or create any tasks
Since upgrading from 9232 to 9301, I have been unable to do anything related to tasks. The primary task list shows all existing tasks, but attempting to view a task brings up the "Task details fetched successfully" dialog without actually showing the task. In the request tasks section, I am unable to create any tasks, the "New Task" button simply does nothing. This is also true for any place where I should be able to create them. Within the service request designer, the tasks component isn't even
How can you identify the source of a software uninstall that was not requested or initiated by an Administrator
Encountered multiple computers that had Office 2013 uninstalled for no reason or scheduled event. The logs show Desktop Central initiate the uninstall, but no additional information was provided.
can't open "Community" frame in 9.3.01
Have you changed anything in forum that it is not opening right now, see the error message we got. FYI: it works OK when opening "Cummunity" in new window.
Application Manager Does not Start...
Hi, The Application Manager does not start. I am getting the below error: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: pg_ctl: PID file "C:/Program
Mail fetching running but stops fetching
We have a SD build 8127, upgraded from previous versions. Before upgrade there was no problems, but now mail fetching stops every two or three days (status in Admin-mail server is RUNNING, last attempt time freezes). Pressing "Stop fetching" and then 'Start fetching" doesn't help. We can only restart windows service - this helps.
copy configure resource type
We have a lot of network devices, which I added to its resource group (discover resources). I have copied need User account from my Network Group. And I have problem to copy the resource type (with setting) to my resource group. I do not want manually to configure resource type to each device.
Dashboard filters only work for SDAdmin in 9.3 upgrade
One of the features that we are wanting to use is the dashboard customization, so that each support group can view the dashboard for their area. Upon testing, I am able to set the support group filter to any of the support groups, but other users cannot. When they set the filter and hit apply, the dashboard still shows everyone even though the filter shows the one support group. The only difference I can see is that I have SDAdmin, and the others are custom roles. I did try to create a new role
Planned Reports by different Technicians cannot be seen by other Technicians
Hello Support-Team, we have the Problem that we have made many planned Reports by different Technicians. Now we cannot see the Reports that other Technicians made, which is not very good for changing the report-plans. We need to see all planned reports,regardless who made them. Regards Jason Kehl
custom report to dashboard
There is unavailable to add custom report to new dashboard (from 9300). When i click in custom report "add to dashboard" there is three tabs (help desk, problem&changes, assets), while there is some others created dashboards.
Problem with opening attachments in the purchase request
Hello,We have a problem with opening attachments in the purchase request. After clicking on the link of any file attachments opens a new page with the message "null". However, the files in the appropriate folder exists. P.S. We use ServiceDesk Plus Enterprise (Multilanguage Edition) 9.2 Build 9241
Reply by email doesn't trigger customized script
Hello Team, I have an issue with a script when a ticket is reopen. We use web service, all requester reply a requester by email. When the requester reply, the status is not “Reopened”, “New TCS” or “New DSIRH”. If I test this script into service desk plus, it works. By email, it doesn’t work. The requester don’t have access to SDP. They only reply by email. Is this issue corrected with new version ? We have 9233 version. Regards Sylvain
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