We have created business rules in which an incident should be automatically placed in a group depending on the Catergory chosen. This is not working.

For example, Bob logs a call with the Category email. He doesnt select a Technician as end users wouldnt know who it should go to.

In the business rule, it says when category is Email place in Group "ItSupport". This doesnt happen.

The rule gets executed as I receive an email when that rule is applied.

If i change the rule to assign to a technician etc, it works fine, its only when trying to place in a group.

I have seen other threads with similar problems with no resolution.