[What's Cooking] Upcoming New Features and Enhancements in ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. ZIA Reopen [ Admin tab >> Zia >> Zia Configurations ] ESM at Advanced Analytics [ Admin tab >> Integrations >> Advanced
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
Upcoming Release : Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements
Dear Users, We are gearing up for the next release with Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Discontinuation of Agent-based Remote Control
Dear users, This post is to inform our customers of ServiceDesk Plus and AssetExplorer that the Remote control option using AE Agent would be discontinued in one of the upcoming service packs due to vulnerability issues. No Support for Java Applet: Java applet is one of the important components required for agent remote control. Since this is not supported by most browsers, we have decided to discontinue the agent remote control. Available options for Remote: We will still support remote control
Certificate renewal for Desktop Central Agent applications
Hello everyone, The certificate to sign the Desktop Central agent applications expired on Dec 11, 2020 and due to this reason, many Antivirus solutions considered the Desktop Central agent applications as threats. This certificate has been renewed
OAuth migration for outbound Zoho apps - Cliq, Desk, Projects, and SDP OD
As part of our security upgrade, we're migrating to OAuth from the existing AuthToken system of authentication for all the outbound Zoho apps that are integrated with AlarmsOne - Cliq, Desk, Projects, and SDP OD. It also applies for any Zoho application
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Unified Endpoint Management & Security - Free Training Series
Join us for the Unified Endpoint Management & Security free training series which will begin on January 27, 2021. This is a 6-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus build 10511 to 11133
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus version 10511 to 11133 who have enabled SAML authentication
[Tips & Tricks] Determine length of a string
There was a requirement from a user to define the minimum and maximum string (value) length a user can put into an additional field. The requirement is that when a user puts in a value lesser than the minimum length and greater than the maximum length
[Free E-book] 6 help desk hacks to reduce your ticket volume
An ever-increasing pile of IT tickets can be intimidating for any service desk. Regardless of whether these tickets were created over time or were the result of a massive outage, our list of curated hacks can help you reduce your ticket volume.
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
Chromium Security Updates for Microsoft Edge (Chromium-Based)
Hello All, Microsoft has released a security advisory for Chromium-based Microsoft Edge that fixes several vulnerabilities. Below you can find the detailed information: Microsoft Edge version - 87.0.664.75 Based on Chromium version - 87.0.4280.141
[Community Digest] ServiceDesk Plus - December 2020
To all our esteemed community users, we wholeheartedly thank you for all your support and valuable interactions in 2020. In this New Year 2021, we wish you Prosperity and Good health! Here is the monthly rewind for December 2020! Version and Build releases:
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Chrome releases stable channel update to fix several security vulnerabilities
Hello everyone, Chrome has fixed several security vulnerabilities in its stable channel update 87.0.4280.141 for Windows, Mac and Linux, The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2021-21106 Use after
Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
Mozilla fixes a critical vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1
Hello everyone, Mozilla has fixed a critical security vulnerability in Firefox 84.0.2 and Firefox ESR 78.6.1. The details of the vulnerability are as follows: CVE ID Vulnerability Severity CVE-2020-16044 Use-after-free write when handling a malicious
Analytics Plus free virtual classroom training - Expert's course
Hello folks, We're delighted to bring you our next instructor-led classroom sessions for Analytics Plus users. Tailored for expert users, these sessions focus on a range of advanced analytics concepts including building data models and preparing IT
Issues in reverting Knox Policies in Samsung devices upgraded from Android 9 to 10
Description An issue has been detected in Samsung devices upgraded from Android 9 to 10, which resulted in the loss of Knox Platform for Enterprise (KPE) functionalities in Android Go and One UI Core devices. Knox Platform for Enterprise (KPE) enables
Support for First Name and Last Name
Dear Users, We are preparing for the release to support First Name and Last Name. A brief note on this new enhancement : Users can now be addressed by their first name, last name, full name, or preferred name. Introduced new fields First Name and Last
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