ServiceDesk Plus MSP - version 10.5 - Build - 10504 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10504. Please refer to the Migration path table available here and upgrade to our latest build 10504. Issues Fixed XSS Vulnerabilities are fixed. CSRF Vulnerabilities are fixed. SDPMSP-14522 : Unable to edit an account, when the site name has special characters. SDPMSP-14614 : We have restricted the usage of unpublished V3 API's. Behavior changes SDPMSP-14622 : As informed earlier, Support for Mobile client (/mc) is completely
[Blog] Search Engine Optimization (SEO)
What is Search Engine Optimization and what it does? You may have heard about SEO, but you are not quite sure what it means and does. Or maybe you are not that sure how it helps you attain your goals. Whenever you type a question in the browser and hit the enter button, this query will go to search engines like Google, Bing, Yahoo and so on. The search engine returns a number of results to the related query term. If you have ever think of why some sites rank better
[ForYourInformation -1]:New customization in Service Catalog layout
We all know and felt that the Catalog Layout seen by the users when creating requests felt a little outdated. We have often hoped for a catalog that is customizable and pleasing to look at. That will be easy for the users to see, understand and select the correct option easily. To address all the above, we have brought a brand new look and feel to our catalog layout. Now you can modify the way the Service Catalog items displayed as and also alter the sequence of the categories and their templates.
[Tips & Tricks]Achieving maximum success with Employee Onboarding
One of the most important asset of any company is its people. So, it definitely makes sense to have a very well designed Onboarding process /policy to ensure the whole process is as easy as saying ABC. Some of the challenges we've seen when it comes to Onboarding are: Lack of information about the new employee Lack of Job delegation to the right teams Lack of communication among teams Let's find out how ServiceDesk Plus helps with Employee Onboarding. HR logs into ServiceDesk Plus (using their AD
[Tips & Tricks] ServiceDesk Plus Service Tool Kit
Ever Wondered what these exquisite and unique tabs on the application are capable of. They have a wide variety of hidden features that you can explore. Here are some of the options that you get in the community tab specifically which would be pretty much handy on a day to day basis. Lets split the Community Tab into 3 further Chunks. 1.Knowledge Enlightenment and Product Enhancement Enhance yourself and the application with 3 different options in this section. Community: You can check out the
A summary of the latest enhancements in ServiceDesk Plus!
The latest enhancements in ServiceDesk Plus revolve around a wide range of areas such as OLAs, notifications, custom views, chat, integrations and so on. Read on to know what they are. 1. OAuth: Configure the mail server with Modern Authentication (OAuth 2.0), a standard that apps can use to provide “secure delegated access”. Learn More>> 2. Add images to notes: 3. Support for Always on Availability Group (AOAG) for MSSQL instances: The "Always On Availability Group" acts as a backup server in case
Learn surefire ways to tackle application performance issues!
Application performance is one of the most critical component that helps ensure business continuity. Complete visibility into the application is required to quickly identify and resolve issues that might cause performance problems down the road. This webinar will delve into the intricacies of server, application, VM, database, and cloud monitoring. REGISTER NOW Time: 11am EDT | 6am GMT Training schedule: May 05, 2020 - Overcome real-time Server
[ManageEngine ITOM Webinar] Is your network ready to handle a remote workforce?
Businesses all over the world are shifting their operations to a remote work model amidst the COVID-19 lockdown. However while switching to remote work, businesses face certain complications such as application slowdown, network security, constant configuration changes, insufficient VPN capacity, poor end user experience, and inability to scale mobile IT devices for remote employees. To combat this and ensure business continuity, IT administrators need to remodel their IT infrastructure. This webinar
[Blog] Project Management guide for Startups
Let's extol all IT project managers, who had worked over a decade. In their earlier days of IT, they would have mastered classic tools like spreadsheets, emails, and presentation software, in order to manage and maintain projects, manually performing repetitive tasks will certainly be tedious. Technology has revolutionized our world and daily lives. Today we have sophisticated Project Management with endless automation. Project Management - The Scope of planning, organizing, and controlling resources
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
Google chrome patches critical vulnerability - CVE-2020-6457
Hello folks, Chrome has updated its stable channel to 81.0.4044.113 for Windows, Mac, and Linux systems. This update includes the security fix for the critical vulnerability CVE-2020-6457. This is a use-after free vulnerability in Speech recognizer component in Google Chrome. A remote attacker who exploits this vulnerability can create a specially crafted web page and trick victims into clicking it, triggering the use-after-free error to execute arbitrary codes on the target systems. Initiate
[Free webinar] Remediate the gaps in your data access governance with efficient IAM strategies
Are you continuously looking for measures to make your data access governance foolproof? This webinar will help you identify the shortcomings of your data access governance, and tackle them using effective IAM strategies. Reserve your spot! April 22| 2:00 PM AEST| 2:00 PM GST | 11:00 AM EDT This webinar will help you get a deeper
Password Manager Pro new build 10404
Hi, Password Manager Pro 10404 has been released and is now available for download. We have upgraded our security framework with this release. Please see our Release Notes for detailed information. How to Upgrade to Build 10404? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Please save a copy of the entire Password Manager Pro installation folder
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
Patch Tuesday April 2020 - updates breakdown
Hello guys, Here is a quick breakdown of the April Patch Tuesday updates New Security Bulletins : 2020-04 Servicing Stack Update for Windows Server 2019 and Windows 10 Version 1809 (KB4549947) 2020-04 Servicing Stack Update for Windows 10 Version 1607 and Windows Server 2016 (KB4550994) 2020-04 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4552152) 2020-04 Servicing Stack Update for Windows 10 Version 1909 and Windows Server, version 1909 (KB4552152) 2020-04
[Blog] Business Continuity Planning with ServiceDesk Plus
Business Continuity Plan refers to instructions or procedures that help you to operate the business without causing any impact to your customers during a disaster. The disaster can be natural or man-made. Unlike Disaster recovery, BCP ensures the continuity of the entire organization. BCP ensures that all the entities(asset, resources, people, location) in the business are available to provide the service to the end customers. A recent study says that less than 5% SMB have a BCP in place and this
ServiceDesk Plus MSP - version 10.5 - Build - 10502 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10502. Please refer to the Migration path table available here and upgrade to our latest build 10502. Issues Fixed SDPMSP-12599 : Unable to add/update a Technician when more than 300 sites/ groups associated to the technician. SDPMSP-13838 : Prototype pollution vulnerability. SDPMSP-14060 : Xero OAuth 1.0 deprecation is handled. Note: Existing users must reconfigure all Xero integration settings with OAuth 2.0 after this upgrade.
[ForYourInformation -34] ESM ticket movement simplified
Now ESM customers can move tickets between instances, this feature is available from 11110 and post builds of ServiceDesk Plus. Yes, just in a couple of clicks the tickets will be moved from one instance to another instance spontaneously. In any IT Service Desk environment, for a new user to choose the right template and submit a ticket will be quite challenging. At times they tend to submit tickets in an inappropriate queue or an incorrect ServiceDesk Plus instance. When days pass by the ticket
[Blog] 8 safety recommendations for working from home "WFH"
The coronavirus pandemic has forced most employees to remain at home in most parts of the world and pushed into a novel territory "work from home" (WFH). This certainly allures the intruders to explore the possibilities to gain access to sensitive data which could be crucial to your organization and cybercrimes will increase at this time. Here are some tips to shun cyber attacks, 1. Educate employees with basic security knowledge. Say, how to beware of phishing emails,
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
Firefox 75 and Firefox ESR 68.7 fix high severity vulnerabilities
Firefox rolled out the latest stable version Firefox 75.0 and its corresponding ESR version Firefox ESR 68.7 to fix a number of vulnerabilities found in their earlier versions. Here's a list of CVEs fixed and their details: CVE ID Severity Vulnerability Description Fixed in CVE-2020-6828 High Preference overwrite via crafted Intent from malicious Android application Firefox ESR 68.7 CVE-2020-6827 High Custom Tabs in Firefox for Android could have the URI spoofed Firefox ESR 68.7 CVE-2020-6821
[DidYouKnow-39] Automation on approving request using Artificial Intelligence
In every organization, handling approval is a nightmare even though we have a pre-configured approval structure, in certain situations such as if the approver is external to the domain and yet the admin is unable to provide them access to the system then goes through a manual process. This ends up with confusion in approving the request. As a part of handling such scenarios, we have automation in place that helps us to overcome those confusions. We have an AI assistant Zia that helps us in automating
Zoom issued fix for an UNC vulnerability that compromises Windows credentials
Zoom patched a fatal flaw in the Zoom Windows client that allows attackers to use its chat feature to share malicious links that once clicked will leak the Windows network credentials of the victim. Such attacks are possible because Zoom for Windows not only converts normal URLs into a clickable link but also Windows networking Universal Naming Convention (UNC) paths. UNC is used to locate a network resource, such as a file hosted on an attacker-controlled SMB (Server Message Block) server. When
Mozilla fixes 2 wildly exploited zero-day vulnerabilities in Firefox
Mozilla has released fixes for 2 zero-day vulnerabilities in Firefox. The fixes are available in the newly released version of the browser, Firefox 74.0.1.The updated version fixes the vulnerabilities CVE-2020-6819 and CVE-2020-6820 Vulnerability and impact Both CVE-2020-6819 and CVE-2020-6820 are use-after-free vulnerabilities and occur due to improper memory space management by Firefox. These bugs when exploited allow the hacker to write codes into Firefox's memory and have it executed in the
Mozilla fixes 2 wildly exploited zero-day vulnerabilities in Firefox
Mozilla has released fixes for 2 zero-day vulnerabilities in Firefox. The fixes are available in the newly released version of the browser, Firefox 74.0.1.The updated version fixes the vulnerabilities CVE-2020-6819 and CVE-2020-6820 Vulnerability and impact Both CVE-2020-6819 and CVE-2020-6820 are use-after-free vulnerabilities and occur due to improper memory space management by Firefox. These bugs when exploited allow the hacker to write codes into Firefox's memory and have it executed in the
Mozilla fixes 2 wildly exploited zero-day vulnerabilities in Firefox
Mozilla has released fixes for 2 zero-day vulnerabilities in Firefox. The fixes are available in the newly released version of the browser, Firefox 74.0.1.The updated version fixes the vulnerabilities CVE-2020-6819 and CVE-2020-6820 Vulnerability and impact Both CVE-2020-6819 and CVE-2020-6820 are use-after-free vulnerabilities and occur due to improper memory space management by Firefox. These bugs when exploited allow the hacker to write codes into Firefox's memory and have it executed in the
Launching Intune Application Management in Patch Connect Plus
Hello folks, We are happy to announce that Patch Connect Plus now features Intune Application Management. You can seamlessly create and deploy third party applications in Microsoft Intune, in a hassle-free manner. With Intune Application Management, you can Create third party applications in Mocrosoft Intune. Leverage the cloud platform to deploy third party applications. Use pre-defined application templates to ease the process of creating applications. Customize deployment using pre/post deployment
Zoom issued fix for an UNC vulnerability that compromises Windows credentials
Zoom patched a fatal flaw in the Zoom Windows client that allows attackers to use its chat feature to share malicious links that once clicked will leak the Windows network credentials of the victim. Such attacks are possible because Zoom for Windows not only converts normal URLs into a clickable link but also Windows networking Universal Naming Convention (UNC) paths. UNC is used to locate a network resource, such as a file hosted on an attacker-controlled SMB (Server Message Block) server. When
Zoom issued fix for an UNC vulnerability that compromises Windows credentials
Zoom patched a fatal flaw in the Zoom Windows client that allows attackers to use its chat feature to share malicious links that once clicked will leak the Windows network credentials of the victim. Such attacks are possible because Zoom for Windows not only converts normal URLs into a clickable link but also Windows networking Universal Naming Convention (UNC) paths. UNC is used to locate a network resource, such as a file hosted on an attacker-controlled SMB (Server Message Block) server. When
PAM360 new build 4101
Hi, PAM360 4101 has been released and is now available for download. This build comes with an enhancement to the already existing password access control workflow. It is now possible for administrators to provide Just in Time (JIT) privilege elevation to user accounts in local groups of Windows resources. Please see our Release Notes to learn in detail about the same. How to Upgrade to Build 4101? If you are an existing customer of PAM360, download the upgrade pack from the following page: https://www.manageengine.com/privileged-access-management/upgradepack.html
[Community Digest] ServiceDesk Plus - March 2020
Every month is an opportunity to learn or discover something new with this quote, let's see the top activities that happened in are ServiceDesk Plus community for the month of March. Version and Build releases: We had 4 builds released, 11106, 11107, 11108 and 11109 Release Note on "11107" build - https://pitstop.manageengine.com/portal/community/topic/servicedesk-plus-11107-released Reason for revoke of "11108" build - https://pitstop.manageengine.com/portal/community/topic/important-notice-for-users-migrating-to-11108
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Vulnerability Manager Plus server and the Central Vulnerability database
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Desktop Central server and the Central Vulnerability database and search
Google Chrome releases Stable Channel Update
Hello guys, Google Chrome has updated its stable channel to 80.0.3987.162 for Windows, Mac, and Linux systems. This update also includes 8 security fixes. Below are the fixes that require immediate attention CVE ID Severity Vulnerability CVE-2020-6450 High Use after free in WebAudio CVE-2020-6451 High Use after free in WebAudio CVE-2020-6452 High Heap buffer overflow in media Initiate a sync between the Patch Manager Plus server and the Central Vulnerability database and search
[Blog] Transforming User Experience
Visuals give us a better understanding of not just the content, but what is behind the content — easier, faster, and clearer than just a cluster of written words. Why User experience matters for an Enterprise Software? The success of any application depends on how usable is the product to the user and how easy it is for your user to interact with. Let us take a look on how ServiceDesk plus interface provides an updated look and usability improvements. Themes for Requester Self-Service Portal:
[Tips & Tricks] How to find OID's for new devices ?
What is an OID? Object Identifier (OID) is the unique id provided by the manufacturer to identify the device/system information. Each device's information would have a unique OID. Here we are going to discuss the 2 easy ways to find OID information, 1. Get a MIB file from the Manufacturer 2. SNMP walk using a MIB browser 2.1. Using Inbuilt MIB browser in SDP 2.2. Using External MIB browser Get a
[DidYouKnow-34] Easy Resource Management
Technology helps in completing work more efficiently, faster and with great flexibility. Do you know that ServiceDesk Plus helps you in managing your daily work more conveniently? ServiceDesk Plus allows creating multiple tasks under a single request and this can be assigned to different technicians. Every day, as an admin, you are supposed to manage all these tasks. Most of the requests may contain more number of tasks and it becomes tedious to manage all these tasks in one go. So here comes the Resource
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