[ForYourInformation -46] Ticket raised by My Asset Widget can be configured with a particular template
Introduction: Users can raise an incident ticket for their assets through [Home page >> My Assets]. The user needs to click on the "Report an issue" button to raise a ticket for the particular asset, on clicking the button user will be taken to incidents list pages. Users can select the appropriate template to submit the ticket. Scenario: One of our customer requirements was to show a particular incident template (which has the pre-filled fields ) instead of listing all templates while clicking
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Out-of-band updates released for Windows 8.1 and Windows Server 2012 R2
Hello everyone, Microsoft on August 19, released an emergency out-of-band update for two privilege escalation vulnerabilities disclosed in Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 systems. The vulnerabilities are tracked as CVE-2020-1530 and CVE-2020-1537. Both of these vulnerabilities exist in Windows Remote Access Service (RAS) and when exploited, grant elevated privileges to remote attackers. A patch for both vulnerabilities for Windows 10, Windows 7, and Windows Server 2008,
Free webinar: Credential management best practices for business process automations
Hi All, Business efficiency is an endless pursuit for enterprises. Today, IT departments in many organizations rely heavily on automation to utilize available resources optimally, cut operational costs, and enhance overall productivity. As automation tools and platforms such as application programming interfaces (APIs), Internet of Things (IoT), and robotic process automation (RPA) bots continue to gain popularity among industries, the most prominent risk factor associated with automation is credential
[ForYourInformation - 44] SAML In ServiceDesk Plus
Security Assertion Markup Language (SAML) is a means to exchange authorization and authentication information between services. SAML is a solution where the user logs into a service that acts as the single source of identity which then grants access to a subset of other internal services. This post will be focused on providing an overview of SAML working from ServiceDesk Plus initiated login. Few key terminologies : An Identity Provider, frequently abbreviated as IdP, is the service that serves as
Security Warning: Default Credentials Not Reset
Dear users, If you happen to find this banner with the warning message "Security Warning: Default Credentials Not Reset" in the web client, it is to indicate the Admin that the Backup password in the application has not been reset and is still using the same default password. As you know, the application backup file can be encrypted and the password for the same can be set from Admin > General Settings > Backup Schedule. With the build 11122, we released a security enhancement to force the administrator
[ForYourInformation - 43] Rich Text Area Support For Task And Worklog Description
One of the most awaited feature was Rich Text mode in Tasks, Worklog, and Task templates. This feature is currently available in 11123 builds of ServiceDesk Plus. Reference ids: SDF-37155, SDF-43511, SDF-50557, SDF-62229, SDF-66199, SDF-70514, SDF-88567 Rich Text Area Support For Task And Worklog Description Task and Worklog Description before 11123 builds: The description can only be in plain text, in the task, task templates, and work logs. It has no formatting, only line breaks and spacing.
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Firewall Analyzer login failure issue for few customers.
Hello All, Greetings from the ManageEngine Firewall Analyzer Manager team! Few customers around the globe reported that they are not able to access Firewall Analyzer UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due to a minor glitch
Network Configuration Manager login failure issue for few customers.
Hello All, Greetings from the ManageEngine Network Configuration Manager team! Few customers around the globe reported that they are not able to access Network Configuration Manager UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due
Netflow Analyzer login failure issue for few customers.
Hello All, Greetings from the ManageEngine Netflow Analyzer team! Few customers around the globe reported that they are not able to access Netflow Analyzer UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings were also missing. Though the application is running, users were not able to login to application. This all happened due to a minor glitch in our background
OpManager login failure issue for few customers.
Hello All, Greetings from the ManageEngine OpManager team! Few customers around the globe reported that they are not able to access OpManager UI with error Invalid Credentials. While checking the issue in remote sessions, we found the table which has the user details of account got empty. Few other table entries related to user mappings to business views, tab customization were also missing. Though the application is running and alerts are generated, users were not able to login to application.
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
Chrome stable channel update 84.0.4147.125 fixes several security vulnerabilities
Hello everyone, Google has updated its stable channel for Chrome to 84.0.4147.125 for Windows, macOS, and Linux. This update comes with 15 security fixes. The vulnerabilities addressed are as follows: CVE ID Vulnerability Severity CVE-2020-6542 Use after free in ANGLE High CVE-2020-6543 Use after free in task scheduling High CVE-2020-6544 Use after free in media High CVE-2020-6545 Use after free in audio High CVE-2020-6546 Inappropriate implementation in installer
[ForYourInformation - 42] Task Template Enhancements
You may all know about the task templates behavior changes on the build 11107. Now we have a few enhancements released with 11115 builds of ServiceDesk Plus. Existing Behaviour : In the Request Template workflow tab, we can associate Task Templates to the request template. There is also an option to create a new Task Template and associate it. However, an associated task template cannot be edited inside the request template. Enhancement : Now the edit option is available from 11115 builds. You can edit
ManageEngine named a 2020 Gartner Peer Insights Customers’ Choice for Security Information and Event Management!
ManageEngine has been recognized as a Customers’ Choice in Gartner Peer Insights Voice of the Customer for Security Information and Event Management (SIEM) for the second time. This distinction is based on 155 reviews submitted by IT security professionals who have worked hands-on with Log360. As of May 31st, 2020, Log360 secured an average overall rating of 4.5 out of 5. We take pride in building a SIEM solution that is not only easy to deploy, but also offers valuable features such as the auto-discovery
ServiceDesk Plus 11123 Released
Dear Users, SDP 11123 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements Cancel Request Option to move unnecessary requests to Cancelled status. SDAdmins can grant request cancel permission to users. Theme Enhancements Using theme settings you can customize the application's default color and font. You can apply the theme settings for all users or allow each user to select their own color and font. Allowing
[Tips & Tricks] A guide on Exporting and Importing tickets
In certain scenarios, we may require tickets alone to be exported from ServiceDesk Plus leaving other configurations ( like SLA, Business Rule, Priority, etc). This exported tickets can be imported to a test environment or 3rd party applications. This article will give you guidelines on methods of tickets export and import. Tickets can be export in 2 ways 1. Export tickets from the requests list view: The Ticket Export feature allows you to export tickets based on the selected Request type and Request
ServiceDesk Plus MSP - version 10.5 - Build - 10500 Released
Dear User(s) Greetings of the day. We are glad to announce the availability of SDP MSP Major release - 10.5 (Build - 10500). We thank all users and partners who provided your valuable feedback and continuous support in all aspects. Please read the below points carefully before upgrading the SDP MSP installation. We highly recommend you to do the upgrade in a test environment first. After a successful upgrade, you can just restore the upgraded database into a new installation and make it as a Production
[ForYourInformation -7] Copy request templates
Hello folks, Have you ever caught yourself sitting in the office, staring at the ceiling, pondering how you can, to put it bluntly, ‘wrestle down’ your template creation process? It is undeniable that the process of template creation is never-ending. In this blog post, you will find a hint to this conundrum. Creating a new template from scratch every time leads to consuming valuable time. Instead, copying/replicating a similar template and make necessary changes to it helps us save a lot of time.
[Tips & Tricks] Best practices for deleting technicians
In a constantly changing environment, technicians come and go, and when it is time for them to depart how do you best maintain your support lines of communication? This article describes best practices for maintaining your lines of communication with your users after a technician departs your team. The following are the steps you will want to take when deleting a technician from your helpdesk: Reassign the Technician's tickets Changing the Technician as requester Deleting the Technician's account
[Community Digest] ServiceDesk Plus - July 2020
Happy new month wishes from us! Wish you all to leave old troubles alone and enter into a new month with fresh ideas and enthusiasm, with this quote Let's recap all the activities that happened in July 2020. Version and Build releases: We had 2 build releases 11121 (Released on 08 July 2020) 11122 (Released on 28 July 2020) check this link for more details Behaviour Changes: MDM Integration: To avoid factory reset devices from MDM getting detected as new devices in ServiceDesk Plus, the
[Community Tools] ServiceDesk Plus ChatBot
Let me introduce our New ServiceDesk Plus ChatBot No more long waiting for email replies or callbacks from the support team. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. You just need to land at our ManageEngine Pitstop home page to initiate the Chat, either from your Laptop, Desktop, Mobile, etc. ServiceDesk Plus ChatBot is designed with (AI) Artificial Intelligence and (NLP) Natural Language Processing features. It has self-learning capabilities
Exchange Reporter Plus build 5512 released with security fixes
Hello Everyone! We are glad to announce the release of the latest build of Exchange Reporter Plus. Exchange Reporter Plus fixes various vulnerability issues including privilege escalation, CSRF security token handling and XSS issues. Regards, Exchange Reporter Plus Team
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Security updates released for Firefox 79 and Firefox ESR 68.11
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 79 and Firefox ESR 68.11. The details of the vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-15652 Potential leak of redirect targets when loading scripts in a worker High CVE-2020-6514 WebRTC data channel leaks internal address to peer High CVE-2020-15655 Extension APIs could be used to bypass Same-Origin Policy High CVE-2020-15653 Bypassing iframe sandbox when allowing
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Chrome updated to stable channel 84.0.4147.105
Hello everyone, Google Chrome has been updated to stable channel 84.0.4147.105 for Windows, macOS, and Linux. This update fixes several security vulnerabilities, the details of the same are presented below: CVE ID Vulnerability Severity CVE-2020-6537 Type Confusion in V8 High CVE-2020-6538 Inappropriate implementation in WebView High CVE-2020-6532 Use after free in SCTP High CVE-2020-6539 Use after free in CSS High CVE-2020-6540 Heap buffer overflow in Skia High
Next Page