[Tips & Tricks] Task template behaviour changes before and after 11107 build
Task template before 11107 build Task Template: [Admin tab >>Helpdesk Customizer >> Task Template] It's a commonplace where you organize and maintain, task templates for different modules like request, problem, project, and change. You can delete old and unwanted task templates from the list view. In order to mark a particular template as inactive, you have to select and edit the particular template. Enable "Mark this Template Inactive" The task templates cannot be sectionalized based on different
Security Advisory for ManageEngine Applications Manager 14.6
This is a security advisory for all ManageEngine Applications Manager users below build number 14685 ('Support' tab -> Install Information -> Build Number). We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerabilities described below. Severity: Critical Affected versions: Below 14684 Please note that the versions other than the ones mentioned above remain unaffected by the vulnerability. Issue reported: Unauthorized access by bypassing the authentication
Fixes to multiple vulnerabilities
Hello everyone, Greetings, Multiple vulnerabilities have been fixed and released in Desktop Central build 10.0.532. Here is the Knowledge Base article for your reference: https://www.manageengine.com/products/desktop-central/multiple-vulnerabilities-fix.html #securityupdate-dc If you need assistance, please reach us via desktopcentral-support@manageengine.com Kind regards, Desktop Central team
End of Support for macOS 10.7 (Lion) and 10.8 (Mountain Lion)
Hi everyone, As you might already know, Apple has stopped supporting macOS 10.7 (Lion) and 10.8 (Mountain Lion) from 2014 and 2016 respectively. They no longer provide any security patches/updates. However, Desktop Central continues to support devices running on those operating systems at least till date. We are introducing new and advanced features and frameworks that are not compatible in macOS 10.7 (Lion) and macOS 10.8 (Mountain Lion) operating systems. These will be introduced in all Desktop
[Tips & Tricks] Show/Hide sections in a request form using FaFR
Scenario : To show/hide sections in a request form based on user departments. In this scenario users from 2 departments, "Business Analyst" and "Technical Analyst" will be using a service template "New Laptop" to submit service tickets for their need for a new Laptop. The service template is configured with multiple sections based on department fields. Using the following script, 2 different fields and form rules have been configured. When the user from each department loads the request form, the
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
[Expert-led webinar] 4 key components critical to the future of PAM
Hi all, Privileged access management (PAM) has assumed a critical role in protecting the most valuable data assets within enterprises from theft, data loss, and unauthorized access. However, in order to keep pace with today's digital transformation and cater to agile working processes, organizations need to think beyond conventional PAM solutions, such as credential vaulting and shared account password management, and progress towards making PAM an integral part of their overall IT operations. To
[SDF-88992, SDF-62870] [What's Cooking] Upcoming new features and enhancements
Hello users, We are glad to inform you that some exciting and most awaited features listed below are lined up for the release with the upcoming service packs. You can try these features on our Beta site and share your valuable feedback. 1) Cancel Request (Request Details Page > Action > Cancel Request) 2) User Theme personalization (My Profile > Theme Personalization) 3) Portal Theme personalization (Admin > Theme) 4) Force Password Reset for new user (ESM Directory > General settings > Security
[ESM] How to move a request from one instance to another Instance
There could be numerous scenarios where there would be a need to move a request from one ESM instance to another instance. Consider two instances - SDP Helpdesk and SDP Facilities. A user unknowingly submits a request related to SDP Helpdesk in SDP Facilities, in this case, it would not make sense to create a new request in the facilities desk. Hence, we have come up with an HTML script that allows you to move a request from one instance to another instance. Steps: 1. Copy the attached move_ticket_esm.html
[ForYourInformation -27] Multi SLA feature for Service Templates
We have enhanced the SLA feature with "Associate or Add SLAs" for Service templates, the new feature allows us to add more SLAs to Service templates. The requester will be allowed to choose the SLA on Service ticket submission. This feature will play
[DidYouKnow-40] Option given for requesters to select SLA on Service Request submission can be disabled
Multi SLA feature for Service requests was introduced in 11005 builds of ServiceDesk Plus. In this feature, requesters on submitting a Service request can select SLA from the given list configured for the particular service template. You may know more about the Multi SLA feature. Based on our customer needs, we enhanced the Multi SLA feature with the option to enable/disable Multi SLA for requester and technicians. Reference id's SDF-55748: Option to disable the SLA time stamp banner for requesters
[Free e-book] Guide to data democratization
Hello folks, We're delighted to bring you our latest e-book, Guide to data democratization. In this e-book, we discuss the challenges faced by enterprises in handling the deluge of data coming in and suggest several helpful frameworks for democratizing data to facilitate data-driven decision-making.
AlarmsOne | Updated pricing
Hi there, AlarmsOne's prices are being adjusted to align with the product's current capabilities. There are also changes in the free credits provided in the Basic and Premium plans. All price changes in this announcement are effective August 15, 2020. Existing subscriptions will follow the existing pricing plan till the next renewal. Please reach out to us at support@alarmsone.com if you have any questions. Cheers, AlarmsOne
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Security updates for Microsoft Edge (Chromium - based)
Hello everyone, Security updates for Microsoft Edge (Chromium-based) has been released to fix several vulnerabilities. The details of the vulnerabilities addressed are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High CVE-2020-6514
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Introducing the ITOM podcast: Listen and learn how to avoid remote work roadblocks in your IT environment
With businesses around the globe transitioning into remote work, IT operations have gone for a toss. The enforced work-from-home policies, intended to maintain business continuity, have concurrently paved the way for the incidence of manifold operational bottlenecks. Owing to these unprecedented circumstances, IT admins are on the constant lookout for information that'll help them streamline operations and support their remote workforce. So, to help you enable your remote workers, we have decided
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
Critical remote code execution vulnerability in Windows DNS server (CVE-2020-1350)
Hello there, Patch Tuesday July 2020 comes with a fix for the critical vulnerability CVE-2020-1350 in Windows DNS Server. This vulnerability is classified 'wormable' and has been given a CVSS score of 10. Cause of this vulnerability: This vulnerability exists due to the improper handling of requests by Windows Domain Name System (DNS) Servers. Impact of this vulnerability: To exploit this vulnerability, an unauthenticated attacker should send malicious requests to a Windows DNS server.
[Tips & Tricks] A simple guide on text formatting toolbar
The purpose of formatted text on an email or ticket reply is to enhance the presentation of information. Good formatting distinguishes different parts of your text and helps viewers take in your message. You can apply formatting on every element of the content, from a single character to an entire paragraph. Body text needs to be readable and easy on the eyes. Headings should be big and bold, and they should also be consistent throughout the document. Important lines need to be highlighted. Quotes
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Patch Tuesday July 2020 - Supported updates
Hello everyone, Below is breakdown of all the updates released this Patch Tuesday. New Security Bulletins : 2020-07 Servicing Stack Update for Windows 10 Version 1809 and Windows Server 2019 (KB4558997) 2020-07 Servicing Stack Update for Windows 10 Version 1803 (KB4565552) 2020-07 Servicing Stack Update for Windows 10 Version 1709 (KB4565553) 2020-07 Servicing Stack Update for Windows 10 Version 1903 and Windows Server, version 1903 (KB4565554) 2020-07 Servicing Stack Update for Windows 10 Version
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
Google stable channel updated to 84.0.4147.89
Hello everyone, Chrome 84 has been updated to stable channel 84.0.4147.89 for Windows, Mac, and Linux. Various security issues have been fixed with this release, the details of which are as follows: CVE-ID Vulnerability details Severity CVE-2020-6510 Heap buffer overflow in background fetch Critical CVE-2020-6511 Side-channel information leakage in content security policy High CVE-2020-6512 Type Confusion in V8 High CVE-2020-6513 Heap buffer overflow in PDFium High
[Blog] Purchase Order Life Cycle
In good old days, the purchase orders process was sluggish, to order a product the organization had to type or print the PO. It had to be routed internally between departments for approval. After the PO approval, it had to be mailed or faxed or emailed to the vendors. This old-fashioned paper method could take weeks to complete. Today PO process has been digitized, it takes very minimal time to order and complete the PO life cycle, without any human errors. A purchase order or PO is a requisition
[Build: 11005] Customize Request Details Page
Hello users, Many of our users have asked us for a change in the position of a few details in the request details page. Hence, we have come up with a configurable option to customize the request details page. Using this, you can do the following customizations: Create a default layout for the technician and requesters. Rearrange the sections, tabs, and sections in the RHS. Remove unwanted sections from RHS. Add or remove details in the properties section in the RHS. Rollback to system default layout
[ForYourInformation - 40] Scheduled Ticket Deletion
The Schedule Data Deletion is an enhancement of the Data Archiving feature. It is available from the 11120 builds of ServiceDesk Plus. Schedule data deletion feature can delete tickets both active and archived, based on the configured schedule. All tickets created in ServiceDesk Plus will be stored in the database. When the business grows, the application database also grows exponentially, this has been always true that many organizations find it difficult in archiving and deleting old tickets.
[Community Digest] ServiceDesk Plus - June 2020
Here is the summary of the activities that happened in the month of June 2020! Service Packs: A total of four service packs (11117,11118,11119,11120) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details. Product News: Support for Asset Servlet API is discontinued from the build 11119 Introducing our in-house scripting language Deluge for ServiceDesk Plus User Education and Resources: Implementing an effective change management process
Access Manager Plus New Build 4100
Hi, Access Manager Plus 4100 has been released and is now available for download. This build comes with the private connections enhancement, and an enhancement to the PostGre SQL server. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access Manager Plus installation folder in a local folder. This will be useful if something goes wrong with the Access Manager Plus upgrade and all your settings will remain intact. Thanks, Praveen - -
[Free training webinars]: Protect your applications from harmful performance bottlenecks!
Delivering high-performance services is the ultimate goal we all strive to ensure in a business framework. No matter how big or small your business is, it's clear as daylight that securing your business environment from any sort of performance hiccups is the most vital thing that needs to be ensured when it comes to delivering high performance. Attend our free training webinar series to understand how gaining end-to-end visibility into the core aspects of your server and application performance
ServiceDesk Plus 11120 Released
Dear Users, We are glad to announce the release of latest servicepack 11120 for ServiceDesk Plus. This servicepack includes new enhancements. Microsoft Teams Integration Set up the ServiceDesk Plus integration with Microsoft Teams to leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support. Through this integration, you can view service desk tickets, pending approval, and chat with help desk technicians-all from within your Microsoft Teams accounts.Click
[Free Training] Register now for our free NetFlow Analyzer online training series.
This free live online training will be your guide to eliminate network and bandwidth management troubles while helping you get a better hang of using our integrated bandwidth management solution. Keeping in mind the convenience of IT personnels across the globe, we are conducting the training across two time zones! Time: 11:00 am EDT : Europe, USA, Canada, Mexico 6:00 am GMT : Middle East, Asia, Australia Duration : 1 hour The two-part training agenda is as follows : Part 1: Getting the Initial
[ForYourInformation -36] Special characters in attachments filename
Dear users, With build 11008, we brought in a restriction with uploading attachments that have certain special characters (mentioned below) in their filename due to security reasons. ()&\/ If you happen to encounter the below error while uploading attachments in the application, please check for these special characters in the filename and remove them. "Invalid characters present in the filename. We recommend to use only alphabets, numbers, dots, hyphens, and underscores." Once removed, you should
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