Request Management - overview of all conversations of technician and requester in a request
This report gives an overview of all conversations of technician and requester in a request. SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", longtodate(wo.CREATEDTIME) "Created Time", longtodate(c.createdtime)"Conversation CreatedOn", c.title "Conversation title", longtodate(n.notificationdate)"Technician reply CreatedOn", c.first_name "conversation by", c.description "conversation Description", n.notificationtitle "NOtification
[Tips & Tricks] A Guide to troubleshoot issues related to ServiceDesk Plus notifications
If you happened to come across situations, where ServiceDesk Plus notification works but fails to deliver on certain occasions. Then this article is for you. There are 3 possible scenarios, where the notification trigger gets restricted. 1.Intelligent notifications feature: ServiceDesk Plus will suppress notifications on scenarios if the requester and technician are the same users. When the logged-in technician (requester of the ticket) performs actions ( like updating or closing or resolving
[Blog] ServiceDesk Plus Free! Software for Small Business Enterprises
ServiceDesk Plus is FREE! for SMB's and for all who need a complete helpdesk with knowledgebase management functionalities, extensive reporting, dashboards, and integration capabilities. We provide ServiceDesk Plus Standard Edition, with all these features and facilities, without a price tag. You can manage your business with ServiceDesk Plus Standard Edition, which comes with up to 5 technicians and an unlimited number of users for the self-service portal. It provides great visibility and central
Mobile Device Manager Plus- Free Training
Join us on 7th, 14th and 21st July 2020 at 6:30 AM GMT or 11:30 AM EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 7: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Google releases chrome stable channel update 83.0.4103.116
Hello everyone, Google has updated its chrome stable channel to 83.0.4103.116 for Windows, Mac, and Linux. This following high severity vulnerability has been fixed in this release. CVE-2020-6509: Use-after-free in extensions To patch this vulnerability using Desktop Central, initiate a sync between the Patch Database and Desktop Central server. Once this is done, search for the following Patch IDs or Bulletin ID and install them in target systems. Patch ID Bulletin ID Patch Description 314753
Google releases chrome stable channel update 83.0.4103.116
Hello everyone, Google has updated its chrome stable channel to 83.0.4103.116 for Windows, Mac, and Linux. This following high severity vulnerability has been fixed in this release. CVE-2020-6509: Use-after-free in extensions To patch this vulnerability using Vulnerability Manager Plus, initiate a sync between the Patch Database and Vulnerability Manager Plus server. Once this is done, search for the following Patch IDs or Bulletin ID and install them in target systems. Patch ID Bulletin
Google releases chrome stable channel update 83.0.4103.116
Hello everyone, Google has updated its chrome stable channel to 83.0.4103.116 for Windows, Mac, and Linux. This following high severity vulnerability has been fixed in this release. CVE-2020-6509: Use-after-free in extensions To patch this vulnerability using Patch Manager Plus, initiate a sync between the Patch Database and Patch Manager Plus server. Once this is done, search for the following Patch IDs or Bulletin ID and install them in target systems. Patch ID Bulletin ID Patch Description
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
Password Manager Pro new build 10501
Hi, Password Manager Pro 10501 has been released and is now available for download. This release comes with an enhancement to the PostgreSQL server bundled with Password Manager Pro. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10501). How to Upgrade to Build 10501? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
ServiceDesk Plus MSP - version 10.5 - Build - 10509 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10509. Please refer to the Migration path table available here and upgrade to our latest build 10509. Enhancements SDPMSP-8842/9435/14422: Configure and enforce a password policy for all users to ensure better security of the user data. SDPMSP-15123: Ability to set a Flexible expiry period in password settings This feature is present under Admin -> General settings -> Security Settings -> Password Policy Please do the upgrade
[Tips & Tricks] User Groups and its benefits in Service Desk
Users (Requesters) are the most important resource of any entity, in most situations, they will be the employees of the organization, each employee plays a different role like team lead, Manager, CEO, etc. In Service Desk, we can group requesters based on his department, site, Email id, Job title, and Name. Based on user groups, users can be restricted to view certain service items, solutions, announcements, and request templates. Let me explain user group functionality in Service Desk with the
Chrome releases security updates to fix critical vulnerabilities
Hello everyone, Chrome has updated its stable channel to 83.0.4103.97 for Windows, Mac, and Linux. This update comes with security fixes for several vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerabilities Severity CVE-2020-6493 Use after free in WebAuthentication High CVE-2020-6494 Incorrect security UI in payments High CVE-2020-6495 Insufficient policy enforcement in developer tools High CVE-2020-6496 Use after free in payments High To patch these vulnerabilities
[New product launch] Introducing ManageEngine FileAnalysis, a file security and storage analysis solution
We are thrilled to announce the launch of a new product that provides deep insights into file storage and security, ManageEngine FileAnalysis. It helps optimize disk usage with its junk file management capabilities, and identifies file security vulnerabilities by assessing permissions. You can learn about FileAnalysis' capabilities, pricing, and more here: https://www.manageengine.com/file-analysis/ To have a product expert walk you through the features, you can register for a personalized demo.
Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Vulnerability Manager Plus, initiate a sync between the Patch Database
Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Patch Manager Plus, initiate a sync between the Patch Database and Patch
Chrome stable channel update fixes 3 vulnerabilities
Hello folks, Google has updated its chrome stable channel to 83.0.4103.106 for Windows, Mac, and Linux. This update comes with fixes for three vulnerabilities. The details of these vulnerabilities are as follows: CVE ID Vulnerability Severity CVE-2020-6505 Use after free in speech High CVE-2020-6506 Insufficient policy enforcement in WebView High CVE-2020-6507 Out of bounds write in V8 High To install this update using Desktop Central, initiate a sync between the Patch Database and Desktop
Password Manager Pro new build 10500
Hi, Password Manager Pro 10500 has been released and is now available for download. There is an enhancement to the already available Access Control feature, along with a security fix. Please see our Release Notes to learn in detail about the enhancements included in this upgrade pack (build 10500). How to Upgrade to Build 10500? If you are an existing customer of Password Manager Pro, download the upgrade pack from the following page: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html
Partial support for IE 11 browser
This announcement is to inform our customers, that we will be providing only partial support for the IE 11 browser, from the 11116 builds of ServiceDesk Plus. Reference id: SD-87014 Why partial support for IE 11 browser? In ServiceDesk Plus, we always strive to provide the best customer experience, with enhanced security and swift web-based platform. To achieve this, we have decided to provide partial support for IE 11 browser, based on the following considerations. Limitation in development: Since
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Windows SMB protocol hit again by a new critical vulnerability - SMBleed
Hello everyone, A mere three months after patching a wormable SMBv3 vulnerability dubbed SMBGhost (CVE-2020-0796), cybersecurity researchers have identified another similar vulnerability in Windows SMB protocol. This vulnerability is called SMBleed (CVE-2020-1206) and has a severity rating score of 10. What is SMBleed? SMBleed is a new critical wormable vulnerability found in the Windows Server Message Block (SMB) protocol. This vulnerability allows attackers to leak kernel memory remotely. SMBleed
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
Patch Tuesday June 2020 - Supported updates
Hello everyone, This month, we are witnessing the largest ever Patch Tuesday with 129 security fixes. Here is the list of supported updates New Security Bulletins : 2020-06 Security Update for Adobe Flash Player for Windows (KB4561600) 2020-06 Security Only Quality Update for Windows Server 2008 (KB4561645) (ESU) 2020-06 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4561669) (ESU) 2020-06 Security Only Quality Update for Windows Server 2012 (KB4561674) 2020-06 Security
[Tips & Tricks] Customize ServiceDesk Plus the way you want
Before finalizing on customization: Do research: Look at other portals your organization uses, or your organization's website to see what design appeals you and what colors and images best fits you. Keep your potential users in mind: Of course , we want the portal to match your personality. But never lose focus on how our design will speak with the customers. How should you customize ServiceDesk Plus: Keep in mind that ServiceDesk Plus comes with preconfigured design language, which means it comes
[Applications Manager Webinar] Are your applications ready for the new digital transformation?
The advent of the global pandemic has forced the world to move entirely away from physical commerce to digital which has led to a spike in demand for e-commerce services and online services. This unprecedented growth has led to immense pressure on application platforms. Organizations are now discovering new ways to quickly access real-time information, and correct application errors to maintain optimal customer experiences. This webinar
ServiceDesk Plus MSP - version 10.5 - Build - 10508 Released
Dear User(s) We released ServiceDesk Plus MSP - version 10.5 - Build - 10508. Please refer to the Migration path table available here and upgrade to our latest build 10508. Issues Fixed details are available here. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any assistance. Following is the support policy of ServiceDesk Plus MSP : Product support will
Chrome releases security updates to fix critical vulnerabilities
Hello everyone, Chrome has updated its stable channel to 83.0.4103.97 for Windows, Mac, and Linux. This update comes with security fixes for several vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerabilities Severity CVE-2020-6493 Use after free in WebAuthentication High CVE-2020-6494 Incorrect security UI in payments High CVE-2020-6495 Insufficient policy enforcement in developer tools High CVE-2020-6496 Use after free in payments High To patch these vulnerabilities
Chrome releases security updates to fix critical vulnerabilities
Hello everyone, Chrome has updated its stable channel to 83.0.4103.97 for Windows, Mac, and Linux. This update comes with security fixes for several vulnerabilities. The details of the vulnerabilities are as follows: CVE ID Vulnerabilities Severity CVE-2020-6493 Use after free in WebAuthentication High CVE-2020-6494 Incorrect security UI in payments High CVE-2020-6495 Insufficient policy enforcement in developer tools High CVE-2020-6496 Use after free in payments High To patch these vulnerabilities
Withdrawing Servlet APIs for Asset Management
Dear users, This announcement is to inform you that we will be withdrawing the support for Servlet API operations for Asset Management from one of the upcoming service packs. You can now use CMDB APIs which is more advanced to perform operations like adding, updating and deleting assets. You can try our CMDB APIs from Admin > General > API > Documentation > CMDB. The support for Servlet APIs is expected to be withdrawn from the build 11119 for ServiceDesk Plus and 6713 for Asset Explorer. In case
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
Mozilla releases security fixes for Firefox 77
Hello everyone, Mozilla has released security fixes for vulnerabilities in Firefox 77. The details of the vulnerabilities fixed are as follows CVE ID Vulnerability Severity CVE-2020-12399 Timing attack on DSA signatures in NSS library High CVE-2020-12405 Use-after-free in SharedWorkerService High CVE-2020-12406 JavaScript type confusion with NativeTypes High CVE-2020-12407 WebRender leaking GPU memory when using border-image CSS directive Moderate CVE-2020-12408 URL spoofing when using IP
[Community Digest] ServiceDesk Plus - May 2020
Here is the monthly rewind for May 2020! Version and Build releases: We had 3 build releases 11113 (Released on 05 May 2020) 11114 (Released on 08 May 2020) 11115 (Released on 19 May 2020) check this link for more details Product highlights: Behaviour Changes : Custom Settings button in scheduled reports will be displayed only for users with SDAdmin access. Going forward Purchase Request / License Agreement additional fields can only be added from the Admin tab and not from the Purchase
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Rollout of Windows 10 2004 Feature updates
Hello All, A Quick heads-up, Microsoft has released its Windows 10 2004 feature updates for users. Below you can find a few highlights of this feature update. Fast identity authentication through Windows Hello is now supported across all major browsers. Windows Defender system guard enables a higher level of firmware protection. Setup Diag is automatically installed. Improvements in Windows Powershell cmdlets. Go ahead and read this document to know what the pre-requisites are and how
Introducing support for Driver and BIOS updates in Patch Manager Plus
Hello everyone, We are delighted to announce that you can now update Drivers and BIOS using Patch Manager Plus. With this addition, Patch Manager Plus goes one step further to fulfilling all the patching requirements present in a business environment. You can avail these updates from Patch Manager Plus build version 10.0.545. Driver and BIOS updates are also supported on Patch Manager Plus Cloud. For a complete list of the supported Driver and BIOS updates, refer this document. Cheers, ManageEngine
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Desktop Central repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch in the following
ADAudit Plus Build 6052 released.
Build 6052 (May 2020) This release includes fixes for the unauthenticated change to integration system configuration vulnerability (CVE-2020-24786) reported by Florian Hauser.
Chrome 83.0.4103.61 fixes 38 security flaws
Hello everyone, The latest stable version of the web browser ' Google Chrome ', version 83.0.4103.61, aka Chrome 83, is released for Windows, Mac and Linux. This update contains 38 security fixes and packs a number of new features including enhanced privacy controls, new settings for managing cookie files, a new Safety Check option, support for tab groups, new graphics for web form elements, a new API for detecting barcodes, and a new anti-XSS security feature. Here's a quick glance at the list
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