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• Announcements

• Microsoft Intune MAM in ServiceDesk Plus mobile apps

  Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps and is scheduled for release in the coming weeks. This integration enables enterprise-grade app protection,

• Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud

  Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security

• ManageEngine security advisory—Important security fixes released for ManageEngine PAM360

  Hi there, This security advisory is to let you know that multiple vulnerabilities of high severity was detected in ManageEngine PAM360. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were identified in PAM360.

• ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro

  Hi there, This security advisory is to let you know that multiple security vulnerabilities of high severity was detected in ManageEngine Password Manager Pro. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were

• Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS

  Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,

• Most Discussed Topics

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• Threats&Patches: Upload Pending always remains empty

  Hello, While it used to work, it doesn't do so for a while. When approving a patch in Threats & Patches/Applicable Patches followed by the text "(Manual Upload Required)", these patches used to show up in "Upload Pending". Unfortunately, this is no longer

• Trigger a new ticket

  Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!