Endpoint Central OSD Device code - how does OSD decide is a particular computer is a laptop / desktop / Surface or Virtual?
We are trying to use OSD to deploy Windows 10 to a bunch of machines and want to use the Device code option to have the computer name be the Service Tag or Serial Number followed by a D for desktop and an L for laptop. That should be as simple as specifying
CSR creation for a SSL
We are attempting to create a CSR in order to get a 3rd party SSL certificate imported. When attempting to create a CSR following the steps from page https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html#1._Create_CSR_and_Key_Files it
Patch Tuesday August 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-08 Security Only Quality Update for Windows Server 2008 Systems (KB5016686) (ESU) 2022-08 Security Only Quality Update for Windows
OU structure not showing up in DC10 reports
I have synced AD and can see the OU in SOM but when trying to run a report against computers in an OU several OUs are missing from AD.
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Windows Server 2022 VMs show up as OS "Unknown" in Desktop Central OS List
Hello, Not sure why, but after upgrading three VMs to Windows Server 2022, Desktop Central lists these servers in the 'Computers by OS List' on Desktop Central homepage as "Unknown". It's not a huge deal. Everything still works, including remoting, cmd
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
Red Hat Linux: Unable to enable patching due to login validation error?
I'm trying to enable Red Hat Linux support within Endpoint Central and am currently hung up at the initial step where I enter my Redhat username and password. It's providing a "Validation Failure" each time I do this. I've double checked the password
BIOS Updates - APD
Hi, Is it possible to create an automated patch deployment policy for BIOS updates? When I create a new policy I get Microsoft patches, third party applications, drivers but nothing about BIOS. I'd like to automate the process as much as possible, probably
Distribution Servers Network Bandwidth
We are running Endpoint Central 10.1.2220.4. We have 15 remote offices with distribution servers. Was looking at some WAN reports and see that the distribution servers are chewing up large amounts of bandwidth. In one example, we have a test
Error after disabling HTTP?
We recently upgraded Endpoint Central to 10.1.2220.4. Has a new security score type feature and automatically disabled HTTP after a certain number of days. In the remote control module, I'm now seeing the following alert which I believe is caused
Patch update delayed since application is used by another process...How do you patch a running program?
We use the program Plantronics Hub for our remote users to manage headset. When we try to pushout the update for Plantronics the majority of the computers report back with "Patch update delayed since application is used by another process." Is there
Software Version
I am able to pull reports to show current versions of software that are installed on our workstations. Is there a report/feature to show the latest version for that software. For example we have Google Chrome installed running on version 1.0 but want
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements and a bug fix. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90096) on this
Configuration Priority
Hi Team, Has there been any progress on the numerous requests for configuration priority? I notice this question has been asked for a number of years without any real response apart from it being added to a feature request list. This for me and obviously
Prohibited software alert happens every start up??
Hello, Everytime users boot there machines the prohibited software shows the history of there prohibited software. Once the software has been removed from the machine or accepted, i feel this alert is no longer needed, maybe once after its been accepted
Are you running your Secure Gateway Server on 32-bit OS? - Time to upgrade
End of support for 32bit-OS Secure gateway server Hello everyone, As on August 1, 2022, we will be discontinuing support for 32-bit OS Secure Gateway server. If you are running the Secure Gateway server in a 64-bit OS architecture, it will be automatically
10.1.2220.7 upgrade agents are now down
upgraded the server and now all agents are red
Desktop Central Agent Installation Fail
Hi Everyone, I am trying to install our desktop central agent manually, because it has not been applied automatically (as is usual via group policy), and I keep getting the following error: This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic. Then the installation fails. We have 200 other devices that work no problems but this one seems to be an unusual issue in our environment.
How to deploy new Autodesk products (2022) with DC
Hi, I have problems with deploying Autodesk 2022 products. On the Autodesk CEP Manage page I have created an deployment package with a share as the storage point. Now I have the created "Install AutoCAD MEP 2022.bat" with setup commands. 1. with GUI 2.
How does networking work from ME Desktop Central to/from laptop to DS Server
I loaded ME Desktop Central service onto my laptop while connected to VPN. I could see a good deal of TCP traffic from laptop to the server at ports 8083 and 8027. The server could see the relationship but attempting a scan is failing. Anyone have more
Desktop Central 64-bit Agent
Hey, Any plans to make the Desktop Central agent 64-bit? The script engines that get called on Windows are called from SysWOW64 instead of System32. Thank you, Cheers
Desktop Central Client Compatibility with ARM Processors
I would like to install the Linux Agent onto an Arm processor. I have read several different forums and threads that states that there is the possibility of getting the agent working. If there is a Beta, I am interested in looking into that. Our organization
Faulting application name: dcusbsummary.exe Exception code: 0xc0000374
Can i get an explanation as to exactly what the dcusbsummary.exe does please. We are having issues with Dell docks and now they're pointing the finger to the above file stating that could be causing our issues since the Dell docks are USB based. When
SMB ports could not be open permanently for Endpoint Central
Hi friends, In my organization there are some policies that not allows us to keep open some ports like 135, 139 or 445 permanently on the client side because of SMB Vulnerabilities. But we need to scan workstations by Endpoint central and its agent or
Apple Enrollment - Awaiting Device Activation
Dear Community, I have a problem to complete the MDM activation on Macbook device. All configuration on the DesktopCentral side is done and it is connected to Apple Business Manager. Laptops automatically appear when hardware is added to ABM. I have synchronization
Reset Company rebranding
Hello, is there a way to reset the company rebranding? I just want to go back to the normal DesktopCentral branding. Thanks in advance for your help, zigi
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Custom Reports - need more fields to pull processor information
Hi Team, when creating a custom inventory report for computers, For processor information only No. of processors is listed, can we get some more fields for processors like processor name and speed? I am using desktop central MSP - 91119 Thanks, Augustine
Remotely Wipe workstation
Recently I needed a way to remotely wipe a machine, and we do not currently have any MDM licenses. So I found a quick powershell script that connected to the Windows 10+ WMI / MDM method and can do a factory reset with full wipe. I found the original
Issue with Distribution Servers and Network Communication
I am facing a very weird issue with an infrastructure. They have around 100 remote offices. Each remote office has a Distribution Server. All IP scopes are declared in Endpoint Central. Some computers who belong to remote offices do not understand
Google Chrome Patch
My company uses ManageEngine Desktop Central to manage devices on our network. We have a system health policy in place that "Excludes all third party patches to determine the systems health". Google Chrome completely ignores this and declares the devices
Training Videos
Are there resources for more in-depth training? I'm aware of the 7 tutorial videos, but I feel that they just brush the surface of what Desktop Central can do. I'd love a "best practices" video for Patch Management, etc.
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Alert notification - Desktop central
Hello, I am getting multiple alert from same device. my imbox is flooded with 4000 to 5000 emails daily. I remove my email address and still it do not stop. We are using cloud application and i have open ticket since month but support can not help me
Patch Database URL's or IP Address range
Hi guys I need set firewall rule to allow Server to download Patch Database. I need the Patch Database URL's or IP Address range.
Bitlocker encryption Powershell Script
I am trying to push a Powershell script to enable and encrypt remote machines that have Manage Engine desktop central agent on their machines (machines are not domain joined and user is not domain joined). The below script I have added to our MEDC computer
Gateway Server web UI login
Is there a way to fully disable or redirect the web interface the gateway server? Though we have it disabled via the button in Desktop Central, you can still get to the login page. Example: if we go to the gateway login screen https://xxx.xxx.xxx.xxx:8383
Patch Tuesday July 2022 - Supported updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2022-07 Security Only Quality Update for Windows Server 2008 Systems (KB5015870) (ESU) (CVE-2022-22047) 2022-07 Security Only Quality
Error while importing SSL-Certificate
Hi, I'm trying to update my Certificate with a new SSL4Free/Let's Encrypt one. But everytime I try to save the new Certificate I get the Error: Unknown error occured while processing certificates. Contact support with the certificate and server logs. The Certificate I'm trying to replace is from the same source (just 3 months older) I tried both, a wildcard and a dedicated one, but no success (the old one was a wildcard). What can I do to solve this problem? Greets Daniel
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