How to schedule a antivirus scan
How do is schedule a antivirus scan for all the desktops connected to desktop central. and get the report of scan activity performed.
Failed to install agent on XP clients.
I tried to install agent from server to XP clients. always gets the error "Unable to get the agent status. Operation timed out." or "Can not find the network name". I can access the client via \\computername And I have tried install agent manually on XP client, but the agent could not communicate with server. Please help me out. Thank you very much!
Linux management - how?
Looks like you guys advertised Linux management with SP1 but I can't seem to find any documentation on how actually to use it. Can you direct me as I can't figure out how to add Linux clients?
MDM 9.0.90 on iOS iphone 6 drys battery
Hi, since last week when the version 9.0,90 was released, my iphone 6 battery doesn´t last more than 3-4 hours. Before this update, the phone was working normally for 10 hours with no charge needed. I have unistalled MDM profile and MDM App, and now the battery is working better than ever. please check this issue because final users will not be comfortable whit this performance. in their phones.
RAM usage and sw reports
Goodmorning everyone, I'm producing many reports with central desktop , I found some problems to produce the last particular two . - I can make a report on the use of the average RAM on each computer ? such as for " Computers by Disk Usage " ? - I can create a report that displays the whole situation of patches available for each software installed ? for example, I have seen that I can make a list of the software available on computers through " Software by Manufacturer " . can make a match of what
Error Patchstore Build No:91002
I have updated Desktop Central to Build No:91002 Restarted the server. Patch Store Location is Not Accessible You do not have permission to access the Patch Store location I cant not find the field where I can set the location ?
Server Not Reachable
Hello everyone, I've started to deploy MDM Desktop Central in my company after evaluating the product three month ago. It worked fine for Android devices but now I'm having some problems. I can enroll correctly IOS devices nevertheless I can't enroll Android ones. When I enter the configuration data an error appear that says "Server Not Reachable! Verify Network Connectivity and Server Details". TCP ports 8383, 8020 and 2195 can go through my firewall and a NAT rule is set to forward port
Desktop Central 9 sp 1 ppm "not compatible with this product"
Likewise I followed the link displayed this morning and have downloaded: ManageEngine_Desktop_Central_9_SP_1.ppm and on attempt to install I get the error "The ppm file that you have specified is not compatible with this product" 64-bit Windows 2008 R2... if it matters. CFBurns
License Keys Retrieval
We originally purchased Service Desk Plus and Desktop Central to help manage and track our software and the License Keys for all of the software. With recent changes made with some of the Software Manufacturers, we are no longer capable of retrieving those keys. When we inquired as to why we can not get those keys, we were given the following response; "I did check this part out and was informed that for now the license keys will not be fetched for any softwares, but down the line they might go-ahead
Pervention of agent update
Is their a way of preventing DC from automatically updating the agents of devices in an OU We use VDi and the desktops as none persistent in that they are deleted every time a user logs off. I would like to disable DC from trying to update the agents on these devices as it's a pointles task for DC to do and for the VDi desktops to perform at every logon. At the moment when we have an update I turn the master image on and allow that to update and then the new agent would appear on the VDi desktops.
Determine Windows Installation Date
How I can determine my computer’s Windows Installation Date (" Original Install Date:" field into systeminfo windows utility)? Windows OS Software "Installed Date" field into Inventory -> Computer Details-> Software is empty ("-") such as a Version
Office 2013 key not detected
Will this problem be solved in near future?
Ports blocked by firewall - but rule exists
Hi! I'm testing Desktop Central 9 on Windows Server 2012 Standard guest on hyper-v host. I'm starting to see messages in Desktop Central management interface regarding different ports. It states they are blocked by firewall. However I have them all allowed in single rule. I can see testing hosts and do all work, however these messages appear almost on every page...
Report of VM's
Does anyone know of a way to run a report through DC or Service Desk Plus that will show what VM's are running on which hosts? If no report is available, is it possible to see this information through the hardware profile in DC or SDP? Is possible or is there another product that would allow that? Thank you for any info you may provide
Database is not compatible
We're trying to do a database restore after a version upgrade and are encountering the following show-stopper. Has anyone seen this and, if so, what are the procedures to resolve? -- Thank you in advance!!!
Manage Linux systems with Desktop Central!
We are happy to extend our support to Linux computers from Desktop Central 9 build #91000 onward . We have begun the support for Linux systems by offering "Inventory Management". You can make use of the following features- Hardware Asset Tracking Software Asset Tracking Software License Compliance Warranty Management Alert Notifications Comprehensive Inventory Reports For more information, click here.
Report to show all timed tasks on all accounts
Hi! How could I make a report/dashboard that would show all automated patch tasks on all accounts in one simple view. Now when we have a lot of customers with automated patch deployment activated it's hard to check progress and scheduled times for each customer. It would be nice if there was single report to show all customers tasks at once.
Computer Icons in Desktop Central.
Good Morning, I am having an issue with the agent on two PC's, I believe I may have found the issue, but in order to proceed I will need to know what this icon means.... All of the other PC's have this icon but with a green monitor apposed to yellow. If some one could inform me to what this means it would be very much appreciated. Nick
After updating to Service Pack 1 (9102) times in the UI are shown in GMT
Hello I've updated my server to the new Service Pack 1, and subsequently, find that in the UI, the time is now listed in GMT rather than local time. Is anyone else experiencing this? Thanks Sam
How can i force upgrade version of software to targets? Desktop Central
Hi, I have installed Java versión 7.X in targets and i want deploy versión 8.X. Can i do this upgrade and force software upgrade? In this moment Desktop Central says "Not applicable". Is posible?
cant start service afther Build 91002 upgrade
Hi, Im trying to update latest SP Build 91002 but after update I cant start service. Strange is that after update as you can see on pic it say "Uninstall completed" ?
Error HDD server (win server 2012)
Hi I have a problem with a server ML310, which has 1 single disc that disconnected SAS hot and generated an error and the server is reset. Causing be reset says not find the hard drive, which I can do ?. thanks
Distribution Server updates
I have Updated to Service Pack 1 version 9 ( Build No:91002) and my Distribution Servers haven't updated to the current version. Is this correct?
ram speed and type
Hello, Is there a report with ram type and speed? Is There a query that extract me this data? Thank you
MDM why can't I search "groups & devices" by S/N & IMEI?
It seems strange that under Inventory>Devices I can lookup devices by serial number and IMEI but I cannot do any changes in regards to the profile or group that the device is in. I can scan it, reset passwords etc but not change groups. When I try to find the same device under Manage>Groups & Devices to assign or change a grouping/profile then I do not have the option to search for device by S/N or IMEI (unique identifiers) Why is this? Currently if multiple devices were setup on the same email
Service Pack 1 - Upgrade to 90145
Hello! I did the upgrade to 90145 this evening (and said it was successful) but when I go into the web portal, it is telling me that I need to upgrade. When I go to the main screen, it shows that I am still at version 91002. Any ideas? Regards, Charles
Scheduled Reports - Emailed URL Error, and Scheduled Report Request
When I emailed a report, which was stored on server, with URL sent in email, the link in the email is pointing to the wrong port. Desktop Central is installed to port 8383 the link is specifying 8020, which results in a "This page can't be displayed. Custom Report Request: I've been asked to produce a scheduled patch report "for servers" , to replace the report we currently email to the server support group, from WSUS. Also I'd like to email just "desktops" patch status, to the desktop support
Why grey icon on PC?
We have DC 90135 Some computers appeared as grey icon without possibility to manage it. What does it mean? PC reported Last contact time is fresh Agent installed - last version Dmitry
VNC Viewer
Is there a simple guide when installing VNC? Does the VNC work with a third party solution like Real VNC or Ultra VNC? I have been working with Real VNC recently and have this setup for connecting outwith the LAN. Is this something which is also possible with Service desk or would I be best looking elsewhere for a remote solution when dealing with remote clients? I have been looking at Teamviewer and LogmeIn but thought if Manage Engine provided an all in one solution then there would be no point
Show AD computer description on the Scope of Management Screen
Is there a way or can you add the ability to see the active directory computer description on the Scope Of Management screen? This would be very helpful when we are looking at computers that fail to install the agent or new agents as they are released. Manually entering Notes or Owner on 1,300 computer is just not acceptable when we already have that information in the AD description. Andy
Desktop Central Service Pack
Dear All, I have installed last service pack from ME that is ManageEngine_Desktop_Central_MSP_9_0_SP-0_121.ppm. currently available on site is ManageEngine_Desktop_Central_MSP_9_0_SP-0_145.ppm. I want the interim one i.e. ManageEngine_Desktop_Central_MSP_9_0_SP-0_135.ppm. in case anyone is having the same pls. provide me ASAP. Regards Priyank Sheth
Pushing shortcuts with spaces
In past versions of DC I was able to push shortcuts with spaces in the file name as long as I used " ". Now DC seems to ignore " ". A Chrome shortcut with the path "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --app=https://website I want to point to In the past this has worked an now a shortcut is created with a target of c:\program files and nothing else. Has something changed? Thanks, /Chad
Copy Files over Internet
We are deploying Desktop Central to manage computers over the public internet as well as our internal network, but I'm running into an issue. Does anyone know how or can suggest a secure, good way to copy files from the server to the workstations? The configuration works perfectly within our internal network using a UNC share, but that's not an option over the public internet. Thanks!
Deploy Patch with computer offline
Hi -- What the best way to manage this process. We need to rollout a patch to 50 machines. 5 of those machines are laptops which are offline. They all have the agent installed. Will those 5 machines get the patch once they reconnect to the network? I don't want to keep tabs on what each machine has installed or not I just want to rollout a patch and have every machine get at some point if they are online or offline How does DTC handle this and what settings need to be set Thanks
CSV file format
What are the headings that are needed to be on the file for it to import correctly.
Java 7 update 67 deploy to many Win7 machines Custom Reg & JCP settings needed
Need to deploy Java 7u67 to many Win7 machines, it's old Java yes, but, it is the only one that functions correctly with the many multiple external java based applications our clients access. I know Desktop Central can deploy Java 7u67 with no problem, however I need to make multiple settings changes within Java Control Panel and the Registry as well. Are there any scripts available to assist in this deployment? Many thanks in advance, D.
Port Number 8020 is already in use - But it isn't!
Hi, Has anybody had the problem when attempting to install Desktop Central 9 when the error message: "Port Number 8020 is already used by some other application. Please specify a different port" I've checked the server and the LAN using netstat and I can't find any other application that is using that port?? I tried selecting a different port but the server never comes online as it errors with one problem after another.. Any advice would be welcomed. Andy
Both agents required with integration?
We are preparing to integrate these products, but cannot determine if we need to run both agents or if just one is required. I have reviewed integration documents, but they lack clarity. Several of the links I have found lead me back to links I had already seen.
Excel Add-Ins deployment
Hi All, How do you deploy excel add-in to all users, what is required to create in software deployment site?
New iTunes patch 12.1.2 isn't detected as missing from Win 8.1 machine with iTunes 11.4 installed
We're running build 90145, and there's a new iTunes patch detection, as of last night, for iTunes v12.1.2. One of our Win 8.1 (x64) Dell tablets has iTunes 11.4 installed. Its patch summary had been showing that it needs the latest iTunes patch 12.x installed. Now this morning, it's no longer showing that it needs the iTunes patch v12.1.2. Have you intentionally changed the logic of Patch Mgmt to only show iTunes v11.x patches for installed versions < v12.0? Or is the new patch 12.1.2 just not
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